Bose QuietComfort Earbuds Bundle English Owners Guide - Page 45

TROUBLESHOOTING SYMPTOM Microphone doesn't pick up sound SOLUTION Make sure that both eartips fit securely in your ear, and they aren't rotated too far back (see page 17). Make sure the microphone holes on the edge of the right earbud aren't blocked. Make sure the microphone isn't muted on your phone. If you're on a phone call, make sure you're using the right earbud. Try another phone call. Try another compatible device. On your device: • Turn the Bluetooth feature off and then on. • Delete the earbuds from the Bluetooth list on your device. Connect again (see page 15). Can't adjust the noise cancelling mode Place both earbuds in the charging case until they ­magnetically snap into place. Close and re-open the case. The earbud status lights display charge status (see page 35). Make sure you're using the left earbud to adjust the noise cancelling mode. See "Earbuds don't respond to touch control" on page 46. Use the Bose Music app to adjust the noise cancelling mode. You can access this option from the home screen (see page 15). Poor noise cancellation Make sure the eartips fit properly (see page 18). Check the noise cancelling mode (see page 27). Remove the earbuds from your ears and reinsert in your ears. If you are on a phone call or using voice control on your ­mobile device, lower or turn off Self Voice using the Bose Music app (see page 28). Difficulty hearing caller while on a phone call Increase the volume using your mobile device. Try a different noise cancelling mode (see page 27). Difficulty hearing own voice Use the Bose Music app to adjust Self Voice. You can access while on a phone call this option from the Settings menu. Earbuds don't respond Place both earbuds in the charging case until they ­magnetically snap into place. Close and re-open the case. The earbud status lights display charge status (see page 35). Reboot the earbuds and charging case (see page 48). | 4 5 E N G