Bose QuietComfort Earbuds II English Owners Guide

Bose QuietComfort Earbuds II Manual

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  • Bose QuietComfort Earbuds II | English Owners Guide - Page 1
    QUIETCOMFORT EARBUDS II
  • Bose QuietComfort Earbuds II | English Owners Guide - Page 2
    and keep all safety, security, and use instructions. Bose Corporation hereby declares that this product is in compliance the event of any unusual loud noise, turn the earbuds off and contact Bose customer service. • Do NOT submerge or expose the earbuds for extended period to water, or wear while
  • Bose QuietComfort Earbuds II | English Owners Guide - Page 3
    radiation exposure from the internal laser component, use the product only as specified in the instructions. The earbuds should not be adjusted or repaired by anyone except properly qualified service personnel. • Do not place or install near any heat sources, such as fireplaces, radiators, heat
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    tested accordance with the instructions, may cause harmful or modifications not expressly approved by Bose Corporation could void the user's ­ 3232A-911R Case Model: 435911 Right Earbud Model: 911R Left Earbud Model: 911L The earbuds in this system have been certified service, or the shop where you bought
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    ISM radio wave radiated devices. DON'T attempt to remove the rechargeable lithium-ion battery from this product. Contact your local Bose retailer or other qualified professional for removal. Please dispose of used batteries properly, following local regulations. Do not incinerate. China
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    serial number is located in the charging case well between the earbuds. The model numbers are located in the charging case lid. Serial number Model number: 435911 Please keep your receipt with your owner's guide. Now is a good time to register your Bose product. You can easily do this by going to
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    components in the product. Package: FreeRTOS Copyright © Amazon Web Services, Inc. or its affiliates. All rights reserved. The cause the direction or management of such entity, whether by contract or otherwise, or (ii) ownership of fifty percent (50%) or more of the outstanding shares, or (iii)
  • Bose QuietComfort Earbuds II | English Owners Guide - Page 8
    LICENSE DISCLOSURES "Source" form shall mean the preferred form for making modifications, including but not limited to software source code, documentation source, and configuration files. "Object" form shall mean any form resulting from mechanical ­transformation or translation of a Source form,
  • Bose QuietComfort Earbuds II | English Owners Guide - Page 9
    permission to use the trade names, trademarks, service marks, or product names of the Licensor, and charge a fee for, acceptance of support, warranty, indemnity, or other liability obligations liability. END OF TERMS AND CONDITIONS ©2022 Bose Corporation Licensed under the Apache License, Version
  • Bose QuietComfort Earbuds II | English Owners Guide - Page 10
    CONTENTS WHAT'S IN THE BOX Contents...13 BOSE MUSIC APP SETUP Download the Bose Music app 14 Add the earbuds to an existing account 14 SWEAT AND WEATHER RESISTANCE 15 HOW TO WEAR Insert the earbuds...16 Check your fit...17 Eartips...17 Stability bands...18 Try another size...19 Eartips...19
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    mode 31 Noise cancellation while on a call 31 Use noise cancellation only 31 BATTERY Charge the earbuds...32 Charge the charging case 33 Check the earbud battery level 34 While using the earbuds 34 While charging the earbuds 34 Check the charging case battery level 35 Charging time...35
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    AND MAINTENANCE Store the earbuds...41 Clean the earbuds and charging case 41 Replacement parts and accessories 41 Limited warranty...41 Update the earbuds...42 Update the charging case 42 View the earbud date code 42 View the charging case serial number 42 TROUBLESHOOTING Try these solutions
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    that the following parts are included: Bose QuietComfort Earbuds II Charging case L2 2 L3 3 Eartips (sizes small and large) Stability bands (sizes 2 and 3) NOTE: Medium eartips are attached to the NOTE: Size 1 bands are attached to the ­earbuds. ­earbuds. For help identifying the eartip
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    ." DOWNLOAD THE BOSE MUSIC APP 1. On your mobile device, download the Bose Music app. NOTE: If you're located in Mainland China, download the Bose8 app. BOSE MUSIC 2. Follow the app instructions. ADD THE EARBUDS TO AN EXISTING ACCOUNT To add your Bose QuietComfort Earbuds II, open the Bose Music app
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    't meant to be submerged under water. CAUTIONS: • Do NOT swim or shower with the earbuds. • Do NOT submerge the earbuds. NOTES: • To prevent corrosion, regularly clean the charging contacts on the earbuds with a dry, soft cotton swab or equivalent. • IPX4 isn't a permanent condition, and resistance
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    the eartip creates a comfortable seal at your ear canal and the stability band rests against your ear ridge. NOTE: You may need to rotate the earbud back and forth for the eartip to create a comfortable seal. However, rotating it too far back or forward may impact audio and microphone sound quality
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    may need to try a different size eartip or stability band for each ear. TIP: You can also check your fit using the Eartip Fit Test in the Bose Music app. You can access this option from the Settings menu. Eartips FIT WHAT TO CHECK Proper fit The eartip gently rests at the
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    HOW TO WEAR Stability bands FIT WHAT TO CHECK Proper fit The band doesn't stick out or feel squished against your ear ridge. Too big The band is sticking out or feels squished under your ear ridge. Too small The band doesn't reach your ear ridge. | 1 8 E N G
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    or use a different size eartip or band for each ear. Eartips The eartips come in small, medium, and large. Medium eartips come attached to the earbuds. If they feel too small, try large eartips. If they feel too big, try small eartips. Stability bands The stability bands are marked with size
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    Choose a new eartip size (see page 19). 3. Align the eartip with the earbud nozzle and press the eartip onto the nozzle until you feel it snap securely into , visit: support.Bose.com/QCEii • If you need additional eartip sizes, contact Bose customer service or visit: support.Bose.com/QCEii | 2 0
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    and peel the band toward you, over the eartip, and away from the earbud. Stability band scoop Stretch Peel Separate CAUTION: To prevent tearing, do NOT the dot on the band with the gray dot on the bottom of the earbud. 4. Gently stretch the band over the eartip, making sure the dots align and
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    size band for each ear. 7. Insert the earbuds (see page 16). 8. Check the fit (see page 17). NOTES: • To see how-to videos about changing the bands, visit: support.Bose.com/QCEii • If you need additional stability band sizes, contact Bose customer service or visit: support.Bose.com/QCEii | 2 2 E N G
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    the charging status (see page 36). The charging case status light glows according to the battery level (see page 37). Earbuds status light Charging case status light NOTE: When you remove the earbuds from the charging case, close the case to help preserve the battery life and keep the case free of
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    battery level (see page 37). NOTE: The earbuds disconnect from your device when they are placed in the case. STANDBY Standby conserves the earbud battery when an earbud is out of the case and not in use. The earbud switches to Standby when you remove the earbud from your ear for 10 minutes. To wake
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    , adjust noise cancellation, and use a Shortcut (see page 28). TOUCH SURFACE AREA The touch surface is located on the outer surface of both earbuds. It controls media ­playback, volume, phone calls, noise cancellation, and your Shortcut. Touch surface MEDIA PLAYBACK AND VOLUME CONTROL WHAT TO DO
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    TO DO Skip to the next track Double-tap an earbud. 2x 2x Skip to the previous track Triple-tap an earbud. 3x 3x PHONE CALLS CONTROL WHAT TO DO Answer a call Tap an earbud. 1x 1x End/Decline a call Double-tap an earbud. 2x 2x Answer a second incoming call and put the current
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    Decline a second incoming call and stay on current call Double-tap an earbud. 2x 2x Call notifications A voice prompt announces incoming callers and call status. To stop call notifications, disable voice prompts using the Bose Music app. You can access this option from the Settings menu. NOISE
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    . Use your Shortcut To use your Shortcut, touch and hold an earbud. Change or disable your Shortcut To change or disable a Shortcut or to assign a different Shortcut to each earbud, use the Bose Music app. You can access this option from the Settings menu. NOTE: If you assign a different Shortcut
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    In-Ear Detection features, use the Bose Music app. You can access this option from the Settings menu. AUTO PLAY/PAUSE When you remove an earbud, audio pauses on both earbuds. To resume audio, reinsert the earbud. NOTE: If you want to use a single earbud, you can tap the earbud in your ear to resume
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    app. You can access this option from the main screen. NOTE: By default, the earbuds power on in Quiet Mode. To set the earbuds to power on with the last mode used, use the Bose Music app. To access this option, tap Modes on the main screen. Aware Mode with ActiveSense™ The dynamic
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    more­­naturally. To adjust the noise cancelling mode while on a call, touch and hold an earbud. NOTES: • Auto Transparency is disabled while on a call (see page 29). • To adjust Self Voice, use the Bose Music app. You can access this option from the Settings menu. USE NOISE CANCELLATION ONLY You
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    of the charging case. Charging pins NOTE: Before charging, make sure the earbuds are at room temperature, between 46° F (8° C) and 102° F (39° C). 2. Place the earbud in the case until it magnetically snaps into place. The earbuds status light blinks white and then glows according to the charging
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    B AT T E R Y CHARGE THE CHARGING CASE CAUTION: Use this product only with an agency-approved LPS power supply that meets local regulatory ­requirements (e.g., UL, CSA, VDE, CCC). 1. Connect the small end of the USB cable to the USB-C® port on the bottom of the charging case. 2. Connect the other end
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    from the charging case and insert them into your ears, a voice prompt announces the earbud battery level. • Use the Bose Music app. The earbud battery level is displayed on the main screen. NOTE: If one earbud has a lower battery level than the other, the voice prompt announces the lower battery
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    LEVEL Open the charging case. The charging case status light glows according to the battery level (see page 37). CHARGING TIME COMPONENT Earbuds CHARGING TIME 1 hour Charging case Up to 3 hours NOTES: • When the earbud battery level is low, a 20-minute charge with the case closed ­powers the
  • Bose QuietComfort Earbuds II | English Owners Guide - Page 36
    Blinks white 2 times Device list cleared Battery, update, and error status Shows the earbud battery, update, and error status. LIGHT ACTIVITY SYSTEM STATE Blinks white, then glows 3 times (repeated) Updating software Blinks amber and white Error - contact Bose customer service | 3 6 E N G
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    % - 33%) Blinks amber 2 times Need to charge (less than 10%) Solid amber Charging Blinks white 3 times (repeated) Updating software Blinks amber and white Error - contact Bose customer service | 3 7 E N G
  • Bose QuietComfort Earbuds II | English Owners Guide - Page 38
    connect and play audio from only one device at a time. NOTE: For the best experience, use the Bose Music app to set up and connect your mobile device (see page 14). 1. With the earbuds in the charging case and the case open, press and hold the button on the back of the
  • Bose QuietComfort Earbuds II | English Owners Guide - Page 39
    the device list. NOTE: Look for the name you entered for your earbuds in the Bose Music app. If you didn't name your earbuds, the default name appears. BOSE QCII EARBUDS The earbuds name appears in the mobile device list. The earbuds status light glows solid blue (see page 36). DISCONNECT A MOBILE
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    the button on the back of the case for 15 seconds until the earbuds status light blinks white 2 times and then slowly blinks blue. NOTE: Make sure both earbuds are in the case and the case is open. 2. Delete the earbuds from the Bluetooth list on your device. All devices are cleared, and
  • Bose QuietComfort Earbuds II | English Owners Guide - Page 41
    through Bose customer service. Visit: support.Bose.com/QCEii LIMITED WARRANTY The earbuds are covered by a limited warranty. Visit our website at worldwide.Bose.com/Warranty for details of the limited warranty. To register your product, visit worldwide.Bose.com/ProductRegistration for instructions
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    CASE Update the charging case using the Bose updater website. On your computer, visit: btu.Bose.com and follow the on-screen instructions. VIEW THE EARBUD DATE CODE Remove the stability band from the earbud (see page 21). The date code is located on the earbud in the wide area near the microphone
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    to common problems. If you're unable to resolve your issue, contact Bose customer service. Visit: worldwide.Bose.com/contact SYMPTOM Earbuds don't power on SOLUTION Make sure the earbuds aren't in Standby mode. To wake the earbuds, insert the earbuds in your ears. Place both earbuds in the
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    device list (see page 40). Connect again (see page 14). Visit: support.Bose.com/QCEii to see how-to videos. Reboot the earbuds and charging case (see page 51). Earbuds don't ­respond during app setup Uninstall the Bose Music app on your mobile device. Reinstall the app (see page 14). Make sure
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    a smaller eartip (see page 20). Check the earbud fit using a mirror (see page 17). Check the earbud fit using the Eartip Fit Test in the Bose Music app. You can access this option from the Settings menu. Contact Bose customer service or visit support.Bose.com/QCEii for additional size eartips and
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    and band sizes for each ear (see page 19). Check the earbud fit using a mirror (see page 17). Check the earbud fit using the Eartip Fit Test in the Bose Music app. You can access this option from the Settings menu. Visit: support.Bose.com/QCEii to see how-to videos. Make sure the software in
  • Bose QuietComfort Earbuds II | English Owners Guide - Page 47
    using a mirror (see page 17). Check the earbud fit using the Eartip Fit Test in the Bose Music app. You can access this option from the Settings menu. Make sure you're using the correct eartip and band sizes for each ear (see page 19). Visit: support.Bose.com/QCEii to see how-to videos
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    (see page 14). Poor noise cancellation Check if ActiveSense™ is enabled (see page 30). Check the earbud fit using a mirror (see page 17). Check the earbud fit using the Eartip Fit Test in the Bose Music app. You can access this option from the Settings menu. Check the noise cancelling mode (see
  • Bose QuietComfort Earbuds II | English Owners Guide - Page 49
    TROUBLESHOOTING SYMPTOM Earbuds don't respond to touch control Can't adjust volume Can't access Shortcut Earbuds don't charge the Bose Music app (see page 28). If you customized the Shortcut to a specific earbud, make sure you touch and hold the correct earbud. Make sure the earbuds are properly
  • Bose QuietComfort Earbuds II | English Owners Guide - Page 50
    TROUBLESHOOTING SYMPTOM Charging case doesn't charge Voice prompt language isn't correct Not receiving call notifications Earbuds making enabled using the Bose Music app (see page 14). You can access this option from the Settings menu. Make sure you have given the earbuds access to your contacts
  • Bose QuietComfort Earbuds II | English Owners Guide - Page 51
    TROUBLESHOOTING REBOOT THE EARBUDS AND CHARGING CASE If the earbuds or charging case are unresponsive, you can reboot them. NOTE: Rebooting the earbuds clears the earbud device list. It doesn't clear other settings. With the earbuds in the charging case and the case open, press and hold the button
  • Bose QuietComfort Earbuds II | English Owners Guide - Page 52
    ©2022 Bose Corporation, 100 The Mountain Road, Framingham, MA 01701-9168 USA AM875097-0010 Rev. 02
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QUIETCOMFORT EARBUDS II