Bose QuietComfort Earbuds II English Owners Guide - Page 50

TROUBLESHOOTING SYMPTOM Charging case doesn't charge Voice prompt language isn't correct Not receiving call notifications Earbuds making chirping sound SOLUTION Make sure the USB cable is correctly aligned with the port on the charging case. If the charging case battery is fully depleted, make sure the USB cable is attached long enough for the case to gain an initial charge. If you remove the cable and the charging case status light goes out, reattach the USB cable. Secure both ends of the USB cable. Try another USB cable. Make sure the charging case is closed. To help preserve the battery life, the case should be closed while it's charging. Try another wall charger. If the charging case has been exposed to high or low ­temperatures, let the case return to room temperature. Charge again (see page 33). Change the voice prompt language using the Bose Music app (see page 14). You can access this option from the Settings menu. Make sure voice prompts are enabled using the Bose Music app (see page 14). You can access this option from the Settings menu. Make sure you have given the earbuds access to your contacts in your mobile device Bluetooth menu. Make sure the earbud nozzles aren't blocked (see page 20). | 5 0 E N G