Bose QuietComfort Earbuds II English Owners Guide - Page 47

TROUBLESHOOTING SYMPTOM Audio and video are out of sync Poor sound quality Microphone doesn't pick up sound SOLUTION Close and re-open the application or music service. Play audio from a different application or music service. Place both earbuds in the charging case until they ­magnetically snap into place. Close and re-open the case. The earbuds status light blinks white and then displays charging status (see page 36). Remove the earbuds. Check the earbud fit using a mirror (see page 17). Check the earbud fit using the Eartip Fit Test in the Bose Music app. You can access this option from the Settings menu. Make sure you're using the correct eartip and band sizes for each ear (see page 19). Visit: support.Bose.com/QCEii to see how-to videos. Make sure you're using the Bose Music app for setup (see page 14). Try a different audio track. Play audio from a different application or music service. Clear any debris or wax buildup from the eartips and earbud nozzles. Turn off any audio enhancement features on the device or music app. Make sure your earbuds are connected over the ­correct ­Bluetooth ­profile: Stereo A2DP. Check your device's ­Bluetooth/audio settings menu to make sure the correct profile is selected. On your device: • Turn the Bluetooth feature off and then on. • Delete the earbuds from the Bluetooth list on your ­device. Connect again (see page 14). If you're sharing the earbuds, place them in the charging case to clear the audio personalization between each user. Make sure the stability bands are positioned properly so the microphone hole on the band is aligned with the microphone on the earbud (see page 21). Try another phone call. Try another compatible device. On your device: • Turn the Bluetooth feature off and then on. • Delete the earbuds from the Bluetooth list on your device, including any duplicate listings labeled LE (Low Energy). Connect again (see page 14). | 4 7 E N G