Bose S1 Pro Wireless PA English Owners Guide - Page 69

Troubleshooting, Try these solutions first, Other solutions, System

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TROUBLESHOOTING TRY THESE SOLUTIONS FIRST If you experience problems with the system: • Make sure the system is connected to a live AC (mains) outlet (see page 18). • Power the system off and then on (see page 18). • Secure all cables. • Check the state of the status lights (see page 57). • Check for and download any available software updates (see page 67). OTHER SOLUTIONS If you couldn't resolve your issue, see the table below to identify symptoms and ­solutions to common problems. You can also access troubleshooting articles, videos, and other resources at: support.Bose.com/S1ProPlus If you're unable to resolve your issue, contact Bose customer service. Visit: worldwide.Bose.com/contact System SYMPTOM System doesn't power on SOLUTION System battery may be in protection mode or discharged. ­Connect the system to AC (mains) power. Plug the power cord into a different AC (mains) outlet. If the power cord is connected to a power strip or surge protector, try plugging it directly into the AC (mains) outlet. Unplug the power cord and remove the system battery (see page 65). Wait 30 seconds, then replace the battery and firmly plug the power cord back in to the AC (mains) outlet. Reset the system (see page 77). Power on again. | 6 9 E N G

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ENG
TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the system:
• Make sure the system is connected to a live AC (mains) outlet (see page 18).
• Power the system off and then on (see page 18).
• Secure all cables.
• Check the state of the status lights (see page 57).
• Check for and download any available software updates (see page 67).
OTHER SOLUTIONS
If you couldn’t resolve your issue, see the table below to identify symptoms and
solutions to common problems. You can also access troubleshooting articles, videos,
and other resources at:
support.Bose.com/S1ProPlus
support.Bose.com/S1ProPlus
If you’re unable to resolve your issue, contact Bose customer service.
Visit:
worldwide.Bose.com/contact
worldwide.Bose.com/contact
System
SYMPTOM
SOLUTION
System doesn’t
power on
System battery may be in protection mode or discharged.
Connect the system to AC (mains) power.
Plug the power cord into a different AC (mains) outlet.
If the power cord is connected to a power strip or surge protector,
try plugging it directly into the AC (mains) outlet.
Unplug the power cord and remove the system battery
(see page 65). Wait 30 seconds, then replace the battery and
firmly plug the power cord back in to the AC (mains) outlet.
Reset the system (see page 77). Power on again.