Bose Smart Soundbar 900 English Owners Guide - Page 55

Soundbar doesn't, stream audio, using AirPlay, Bose Music app, doesn't work on, mobile device

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T r oubl esh oot in g SYMPTOM Soundbar doesn't stream audio using AirPlay SOLUTION Make sure your soundbar is powered on and in range (see page 23). Make sure your Apple device and your soundbar are connected to the same Wi-Fi network. Update your Apple device. Make sure the soundbar is up-to-date (see page 49). If you can't find the AirPlay icon A in the music app you are ­streaming from, stream audio from the Control Center. For additional support, visit: https://www.apple.com/airplay Bose Music app doesn't work on mobile device Make sure your mobile device is compatible with the Bose Music app and meets minimum system ­requirements. For more ­information, refer to the app store on your mobile device. Uninstall the Bose Music app on your mobile device then reinstall the app (see page 19). Soundbar isn't visible to add to a­nother Bose account Make sure sharing is enabled on your soundbar using the Bose Music app. Make sure the soundbar and your mobile device are connected to the same Wi-Fi network. | 5 5 E N G

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TROUBLESHOOTING
55
|
ENG
SYMPTOM
SOLUTION
Soundbar doesn’t
stream audio
using AirPlay
Make sure your soundbar is powered on and in range
(see page 23).
Make sure your Apple device and your soundbar are connected to
the same Wi-Fi network.
Update your Apple device.
Make sure the soundbar is up-to-date (see page 49).
If you can’t find the AirPlay icon
A
in the music app you are
streaming from, stream audio from the Control Center.
For additional support, visit:
Bose Music app
doesn’t work on
mobile device
Make sure your mobile device is compatible with the Bose Music app
and meets minimum system requirements. For more information,
refer to the app store on your mobile device.
Uninstall the Bose Music app on your mobile device then reinstall the
app (see page 19).
Soundbar isn’t visible
to add to another
Bose account
Make sure sharing is enabled on your soundbar using the Bose
Music app.
Make sure the soundbar and your mobile device are connected to the
same Wi-Fi network.