Bose SoundLink Around-ear Wireless II Owner's guide - Page 12

Operation Troubleshooting Problem What to do Headphones do not • Make sure is in the on position. turn on • Charge the battery. Headphones do not connect with mobile device • On your mobile device, turn off the Bluetooth® feature and turn it back on. Then try pairing again. • Delete Bose AE2 SoundLink from the Bluetooth list on your mobile device. Then try pairing again. • Move the mobile device closer to the headphones and away from any interference or obstructions. • Try pairing another mobile device. • Visit owners.Bose.com/SoundLinkAE2 to see how-to videos (US and Canada only). • Clear the headphone memory: Slide all the way up to the symbol and hold for ten seconds. Delete Bose AE2 SoundLink from the Bluetooth list on your mobile device. Then try pairing again. Headphones do not connect with NFCenabled device • Make sure your mobile device supports NFC. • Make sure your device is unlocked and the B­ luetooth and NFC features are both on. • Make sure you are tapping the NFC touchpoint on the back of your mobile device to the center of the right earcup. No sound Poor sound quality • Make sure the headphone power is on and battery is charged. • Make sure the volume is turned up on the headphones and on your mobile device (or music app). • Slide up and release to hear the name of the currently ­connected device. • Try a different music app. • Try pairing another mobile device. • If two mobile devices are actively connected, make sure the other device has been paused first. • If two mobile devices are actively connected, make sure both devices are within range of the headphones (30 ft. or 10 m). • Move the mobile device closer to the headphones, and away from any interference. • Try pairing another mobile device. No audio from a device connected by audio cable Poor sound quality from a device connected by audio cable • Make sure the connected device is on and playing. • Make sure the 3.5 mm plug is fully inserted into the headphones connector, and fully inserted into the audio source. • Make sure is in the off position. • Make sure the volume is turned up on the headphones and on your mobile device (or music app). • Try connecting another device. • Make sure the 3.5 mm plug is fully inserted into the headphones connector, and fully inserted into the audio source. • Try connecting another device. 12 - English