Bose SoundLink Mini II English Owners Guide - Page 22

Care and Maintenance Troubleshooting Problem What to do No power (AC (mains)) No power (battery) • Secure the power cord at both ends. • Plug the power supply into a live AC (mains) outlet. • Connect the power cord to a different USB port. • Use the power supply that shipped with the speaker. • Use the charging cradle that shipped with your speaker. This speaker is not compatible with the SoundLink Mini Bluetooth® speaker's charging cradle. Battery may be in protection mode or discharged. Plug the power supply into a live AC (mains) outlet. Speaker does not connect with mobile device • On your mobile device: - Turn off and on the Bluetooth feature. - Remove the speaker from the Bluetooth menu. Pair again. • Move your mobile device closer to the speaker and away from any interference or obstructions. • Pair another mobile device (see page 14). • Clear the speaker's pairing list (see page 15). • Reset the speaker (see page 23). No sound from your mobile device • Power on the speaker. • Increase the volume on the speaker, your mobile device and music source. • Press to hear the connected mobile device(s) and ensure you are using the correct device. • Move your mobile device closer to the speaker and away from any interference or obstructions. • Use a different music source. • Pair another mobile device. • If two mobile devices are connected, pause your other mobile device first. • Move your mobile device closer to the speaker and away from any interference or obstructions. • On your mobile device: - Turn off and on the Bluetooth feature. - Remove the speaker from the Bluetooth menu. Pair again. • Clear the speaker's pairing list (see page 15). • Reset the speaker (see page 23). • Check your mobile device for compatibility. Refer to your mobile device owner's guide. Poor sound quality from your mobile device • Use a different music source. • Pair another mobile device. • Disconnect the second device. • Move your mobile device closer to the speaker and away from any interference or obstructions. 22 - English