Bose SoundLink On Ear Bluetooth Headphones Owner's guide - Page 13

Troubleshooting Operation Problem What to do Headphones do not • Make sure is in the on position turn on • Charge the battery. Headphones do not connect with mobile device No sound Poor sound quality • On your mobile device, turn off Bluetooth and turn it back on. Then try pairing again. • Delete Bose OE SoundLink from the Bluetooth list on your mobile device. Then try pairing again. • Move the mobile device closer to the headphones and away from any interference or obstructions. • Try pairing another mobile device. • Visit owners.Bose.com/SoundLinkOE to see how-to videos (US and Canada only). • Clear the headphone memory: Slide all the way up to the symbol and hold for 10 seconds. Delete Bose OE SoundLink from the Bluetooth list on your mobile device. Then try pairing again. • Make sure the headphones power is on and battery is charged. • Make sure the volume is turned up on the headphones and on your mobile device (or music app). • Slide up and release to hear the name of the currently connected device. • Try using a different music app. • Try pairing another mobile device. • If two mobile devices are actively connected, make sure the other device has been paused first. • If two mobile devices are actively connected, make sure both devices are within range of the speaker (30 ft. or 10 m). • Move the mobile device closer to the headphones, and away from any interference. • Try pairing another mobile device. No audio from a device connected by audio cable Poor sound quality from a device connected by audio cable • Make sure the connected device is on and playing. • Make sure the 3.5 mm plug is fully inserted into the headphones connector, and fully inserted into the source device. • Make sure is in the off position. • Make sure the volume is turned up on the headphones and on your mobile device (or music app). • Try connecting another device. • Make sure the 3.5 mm plug is fully inserted into the headphones connector, and fully inserted into the source device. • Try connecting another device. English - 13