Bose SoundTouch SA-5 English Owners Guide - Page 27

T roubleshooting Symptom Solution Intermittent or no audio • Stop other audio or video streaming applications. • Unmute or increase the volume on your amplifier and mobile device. • Unplug the power cord; reconnect after one minute. • Restart your mobile device or computer and your router. • Ensure volume is not muted or too low. • Unplug the power cord; reconnect after one minute. Speakers don't play • Play content using the SoundTouch® app. • Disconnect AC power from the amplifier for three minutes. Reconnect power to the amplifier. One speaker doesn't play • Make sure the speaker wires are in good condition. • Disconnect the wire from the working speaker and attach it to the non-working speaker. If the speaker does not play, the problem may be with the speaker and not the speaker wire. • Disconnect the speaker wire from the terminal block connector. Connect it to the other terminal block connector. If the speaker plays, the problem may be the other speaker wire. Replace the speaker wire. If the speaker does not play, the problem may be in that channel of the amplifier. Right and left stereo channels are heard on the wrong speakers Confirm speaker wire connections: -- Connect speaker wires from the amplifier's SPEAKERS OUT + L - ­connector to your left speaker. -- Connect speaker wires from the amplifier's SPEAKERS OUT + R - ­connector to your right speaker. Bass or treble is weak Check speaker wire connections. Confirm that the individual wires are connected + to + and - to -. Interference Cannot play ­Bluetooth audio • Firmly insert the speaker wires into the terminals on the back of the speakers and on the amplifier's connector panel. Confirm that no ­individual wires are touching across terminals. • Keep the amplifier away from metal objects, other audio/video ­components, and direct heat sources. • Set up the SoundTouch® app first and perform all updates. • Connect a mobile device (see page 18). • Try connecting a different mobile device. • Clear the amplifier's pairing list (see page 28). On your mobile device: • Disable and re-enable the Bluetooth feature. • Remove your amplifier from the Bluetooth menu. Connect again. • Refer to your mobile device's documentation. ENGLISH - 27