Bose Sport Open Earbuds English Owners Guide - Page 35

T roubleshooting PROBLEM Poor sound quality WHAT TO DO Play audio from a different application or music service. Play audio from content stored directly on your device. Connect another mobile device (see page 26). Move the device closer to the earbuds and away from any ­interference or obstructions. Turn off any audio enhancement features on your device or your audio/streaming app. Microphone isn't picking up sound Make sure the microphone isn't muted on your mobile device. Make sure the microphones aren't blocked. Try another phone call. Try another compatible device. On your device: • Turn the Bluetooth feature off and then on. • Delete the earbuds from the Bluetooth list on your device. Connect again (see page 26). Can't adjust volume with volume tap control • Make sure volume tap control is enabled using the Bose Music app (see page 19). • Make sure you're tapping the correct tap control surface, in the center of the earbud (see page 19). • Try pausing between taps. • Reset the earbuds (see page 37). | 3 5 E N G