Bose Surround English Owners Guide - Page 24

TROUBLESHOOTING TRY THESE SOLUTIONS FIRST If you experience problems with the surround speakers: Unplug the power cords for the wireless receivers and soundbar, wait 30 seconds and plug them firmly into a live AC (mains) outlet. Secure all cables. Check the wireless receiver status light (see page 22). Move the surround speakers and soundbar away from possible ­interference (wireless routers, cordless phones, televisions, microwaves, etc.). Place the surround speakers according to the placement guidelines (see page 10). OTHER SOLUTIONS If you could not resolve your issue, see the table below to identify symptoms and ­solutions to common problems. If you are unable to resolve your issue, contact Bose customer service. Visit: worldwide.Bose.com/Support/WSS SYMPTOM Bose Music App doesn't work on mobile device SOLUTION Make sure the Bose Music app is compatible with your device. Visit: global.Bose.com/Support Surround­ ­speakers don't connect to the soundbar Confirm that the status light is blinking amber, indicating that the ­wireless receivers are ready to connect (see page 22). Repeat the connection process (see page 15). Unplug the power cords for the wireless receivers and soundbar, wait 30 seconds and plug them firmly into a live AC (mains) outlet. | 2 4 E N G