Brother International DCP-L5600DN Request Help Users Guide - Page 4

Background

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1 Background 1.1 Overview 1 The Brother "Request Help" software solution allows users to request technical assistance from their network-connected machines. Such requests, which include additional diagnostic information, are then emailed to a designated Brother dealer or IT administrator who can then analyse them to efficiently troubleshoot the user's machine. Features • Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can be sent to the dealer/administrator. • Customisable user and dealer/IT administrator contact information stored on the machine. • Quick configuration using JSON files and the Brother Mass Deployment Tool. • Quick and secure communication via email (SSL or TLS). 3

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Background
1.1 Overview
The Brother
“
Request Help
”
software solution allows users to request technical assistance from their
network-connected machines. Such requests, which include additional diagnostic information, are then
emailed to a designated Brother dealer or IT administrator who can then analyse them to efficiently
troubleshoot the user’s machine.
Features
•
Adds t
he “
Request Help
” button
to the machi
ne’s Service
s menu.
•
The last 10 errors and maintenance information recorded by the Brother machine can be sent to
the dealer/administrator.
•
Customisable user and dealer/IT administrator contact information stored on the machine.
•
Quick configuration using JSON files and the Brother Mass Deployment Tool.
•
Quick and secure communication via email (SSL or TLS).