Brother International MFC-9840CDW Users Manual - English - Page 149
Error and maintenance messages - drum reset
UPC - 012502618744
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Troubleshooting and routine maintenance Error and maintenance messages C As with any sophisticated office product, error and maintenance messages may be displayed. The most common error and maintenance messages are shown below. Error Message Cause Action Access Error The device is removed from the Press Stop/Exit. Reinsert the device and try to USB direct interface while the print with direct print or PictBridge. C data is processing. Calibrate Calibration failed. Press Black Start or Color Start and try it again. Do one of the following: Turn off the machine's power switch. Wait a few seconds, then turn it on again. Put in a new drum unit. (See Replacing the drum unit on page 177.) Put in a new belt unit. (See Replacing the belt unit on page 183.) Put in a waste toner box. (See Replacing the waste toner box on page 188.) If the problem continues, call Brother Customer Service. Cartridge Error Put the Black (K) Toner Cartridge back in. 1 The toner cartridge is not installed properly. Pull out the drum unit, take out the toner cartridge that is indicated on the LCD, and put it back into the drum unit again. 1 The toner cartridge color with the problem is shown in the message. Change Parts It is time to replace the belt unit. Belt Unit Change Parts Drum The drum unit is near the end of its life. Replace the belt unit. (See Replacing the belt unit on page 183.) Use the drum unit until you have a print quality problem; then replace the drum unit with a new one. (See Replacing the drum unit on page 177.) The drum unit counter was not reset when a new drum was installed. Press Menu, 8, 4, and then a or b to choose Drum. Press OK and press 1 to reset the drum unit counter. Change Parts Fuser Unit It is time to replace the fuser unit. Call Brother Customer Service to replace the fuser unit. 133