Brother International MFC-J497DW Reference Guide - Page 22

Related Information, Unable to Scan XX, Wrong Ink, Cartridge, Wrong Ink Color

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Error Message Action Unable to Scan XX • Transfer your faxes to another fax machine or your computer before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and reconnect it. For more detailed information, see the Online User's Guide: Transfer Your Faxes or Fax Journal Report. Wrong Ink Cartridge The ink cartridge model number is not compatible with your machine. Verify whether the cartridge model number will work with your machine. See Related Information: Supply Specifications at the end of this section. Wrong Ink Color Check which ink cartridges are not matched by color to their ink cartridge positions and move them to their correct positions. Related Information • Telephone Line Interference/VoIP on page 11 • Supply Specifications on page 23 B Troubleshooting 21

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Error Message
Action
Unable to Scan XX
•
Transfer your faxes to another fax machine or your computer before
disconnecting the machine so you will not lose any important
messages. Then, disconnect the machine from the power for
several minutes and reconnect it.
For more detailed information, see the
Online User's Guide
:
Transfer Your Faxes or Fax Journal Report
.
Wrong Ink
Cartridge
The ink cartridge model number is not compatible with your machine.
Verify whether the cartridge model number will work with your
machine.
See
Related Information
:
Supply Specifications
at the end of this
section.
Wrong Ink Color
Check which ink cartridges are not matched by color to their ink
cartridge positions and move them to their correct positions.
•
Telephone Line Interference/VoIP on page 11
•
Supply Specifications on page 23
Related Information
B
Troubleshooting
21