Brother International PEDESIGN 7.0 Quick Reference Guide - English - Page 49

Problem, Estimated Cause, Solution

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Troubleshooting Problem Estimated Cause Solution When trying to upgrade from an older version, the message "Cannot connect to the Internet." or "The server could not be connected to. Wait a while, and then try connecting again." appeared and the USB card writer module could not be upgraded. The computer with the USB card writer module connected to its USB port could not establish a connection to the Internet. To upgrade the USB card writer module, the computer with the card writer module connected to its USB port must connect to the Internet. If firewall software is being used, it must be temporarily disabled during the upgrade. If a connection to the Internet cannot be established, contact your authorized dealer. The USB card writer module does not operate correctly. Not enough power is being supplied. Connect the USB card writer module to a USB port on the computer or to a self-powered USB hub that can supply enough power to the card writer module. Page 19 13 47

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47
Troubleshooting
Problem
Estimated Cause
Solution
Page
When trying to upgrade from
an older version, the message
“Cannot connect to the In-
ternet.” or
“The server could
not be connected to. Wait a
while, and then try connect-
ing again.” appeared and
the USB card writer module
could not be upgraded.
The computer with the
USB card writer module
connected to its USB
port could not establish
a connection to the
Internet.
To upgrade the USB card writer
module, the computer with the
card writer module connected
to its USB port must connect to
the Internet. If firewall soft-
ware is being used, it must be
temporarily disabled during the
upgrade. If a connection to the
Internet cannot be established,
contact your authorized dealer.
19
The USB card writer module
does not operate correctly.
Not enough power is be-
ing supplied.
Connect the USB card writer
module to a USB port on the
computer or to a self-pow-
ered USB hub that can supply
enough power to the card
writer module.
13