Brother International QL-570VM Users Manual - English

Brother International QL-570VM - B/W Direct Thermal Printer Manual

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  • Brother International QL-570VM | Users Manual - English - Page 1
    QL-570VM User's Guide Be sure to read this guide before using the machine. We recommend that you keep this guide nearby for future reference. www.brother.com
  • Brother International QL-570VM | Users Manual - English - Page 2
    purchasing the Brother QL-570VM. This guide briefly describes the steps to start using the Brother QL-570VM. We strongly recommend that you read this guide carefully before using the Brother QL-570VM, and then keep it nearby for future reference. To take full advantage of our service and support we
  • Brother International QL-570VM | Users Manual - English - Page 3
    label and tape rolls and print servers. • Except as otherwise provided herein, Brother the United States, this warranty covers only warranty service within the United States (and does not include software used with this Product (including but not limited to damage resulting from use of non Brother
  • Brother International QL-570VM | Users Manual - English - Page 4
    and Accessory Items is covered by this warranty and if you first reported the problem to Brother or an Authorized Service Center within the applicable warranty period, Brother or its Authorized Service Center will repair or replace the Machine and/or accompanying Consumable and Accessory Items
  • Brother International QL-570VM | Users Manual - English - Page 5
    new Product only if: (i) you do not return your original Product to Brother within five (5) business days; (ii) the problems with your original Product are not covered by the limited warranty; (iii) the proper packaging instructions are not followed and has caused damage to the product; or (iv) the
  • Brother International QL-570VM | Users Manual - English - Page 6
    , programs or data related to the use of this Product. Except for that repair or replacement as described above, Brother shall not be liable for any direct, indirect, incidental or consequential damages or specific relief. Because some states do not allow the exclusion or limitation of consequential
  • Brother International QL-570VM | Users Manual - English - Page 7
    have questions, or need information about your Brother Product, we have a variety of support options for you to choose from: USA-Customer Service: Customer Service 1-877-BROTHER (1-877-276-8437) Customer Service 1-901-379-1210 (fax) Website www.brother-usa.com Supplies / Accessories www.brothermall
  • Brother International QL-570VM | Users Manual - English - Page 8
    2-7. Maintenance 26 Print head maintenance 26 Roller maintenance 26 Label outlet maintenance 28 3 Installing the VM-100 Software 29 3-1. Introduction 29 VM-100 Modes 29 3-2. Installing the VM-100 Software 30 3-3. Uninstalling VM-100 34 3-4. Uninstalling the QL-570 printer driver 35 8
  • Brother International QL-570VM | Users Manual - English - Page 9
    Contents 4 Using the VM-100 Software 38 4-1. Launching the VM-100 Software 38 Initial startup operation (Specifying the database file path 52 Options 56 List Management 64 Displaying the visitor log 64 Exporting the visitor log 66 Displaying host information 67 Important Administrator
  • Brother International QL-570VM | Users Manual - English - Page 10
    of Self Check-in Mode 99 7-2. Visitor Operations 100 7-3. Exiting Self Check-in Mode or Printing the Emergency Report 101 Unlocking 101 8 Customizing Layouts 103 9 Troubleshooting 107 9-1. QL-570 Label Printer 107 9-2. Visitor Badge & Management Software (VM-100) ... 108 10 Error Messages
  • Brother International QL-570VM | Users Manual - English - Page 11
    Contents 11 Reference 112 11-1. Main Specifications 112 Product specifications 112 Operating environment 112 11-2. Accessories (For USA Only 113 DK Rolls 113 Cleaning Sheet 114 11
  • Brother International QL-570VM | Users Manual - English - Page 12
    this guide and the specifications of this product are subject to change without notice. • The actual windows and dialog boxes of the software and its operation may differ from those described in this manual. The names of people and companies used in this manual and software are fictional. • Brother
  • Brother International QL-570VM | Users Manual - English - Page 13
    Introduction 1 Symbols Used in this Guide The symbols used throughout this guide are as follows: NOTE • This symbol shows information or directions that should be followed. If ignored, the result may be damage, or failed operations. 13
  • Brother International QL-570VM | Users Manual - English - Page 14
    and save them for later reference. Follow all warnings and instructions marked on the product. WARNING Tells you what to do to about procedures you must follow to prevent damage to the machine. The symbols used in this guide are as follows: Action NOT allowed to do DO NOT splash the product with or
  • Brother International QL-570VM | Users Manual - English - Page 15
    contact the retail outlet where the machine was purchased or your local authorized service center. Do not drop, hit or otherwise bang the machine. Do the cutter. Personal injury could result. Do not expose the machine to direct sunlight or near heaters or other hot appliances, in any area exposed
  • Brother International QL-570VM | Users Manual - English - Page 16
    use thermal paper and thermal film. Both the label and print will fade with sunlight and heat. Do not use DK Rolls for outdoor use that requires durability. Depending on the area, material, and environmental conditions, the label may unpeel or become irremovable, the color of the label may change
  • Brother International QL-570VM | Users Manual - English - Page 17
    the surface to which the label will be applied. • DK Roll uses thermal paper and thermal film so that ultraviolet rays, wind, and rain may cause the color of the label to fade and the ends of the label to peel off. • Do not expose the DK Rolls to direct sunlight, high temperatures, high humidity
  • Brother International QL-570VM | Users Manual - English - Page 18
    DVD labels, be sure to follow the instructions in your CD/ DVD player's instruction guide regarding applying CD/DVD labels. • Do not use CD/DVD labels in DVD labels. Brother accepts no responsibility for any loss or damage of data caused by the inappropriate use of CD/DVD labels. CD-ROM and Software
  • Brother International QL-570VM | Users Manual - English - Page 19
    using the printer. If any item is missing or damaged, contact your Brother dealer. QL-570 USB cable CD-ROM AC Power cord The plug may differ by country. DK Roll The Brother QL-570VM includes two rolls of DK-N5224, containing 2-1/8" (54 mm) × 100 feet non-adhesive tape. User's Guide Quick Reference
  • Brother International QL-570VM | Users Manual - English - Page 20
    2 Getting started 2-2. Parts Description (Main Printing Unit) Front DK Roll compartment cover FEED button CUT button LED lamp ON/OFF button Rear USB port Power port Power cord 20
  • Brother International QL-570VM | Users Manual - English - Page 21
    not pull the power cord when unplugging it from the electrical outlet. The wire in the power cord may become damaged. • Do not connect the QL-570 to the computer until directed to do so when installing the printer driver. 21
  • Brother International QL-570VM | Users Manual - English - Page 22
    2 Getting started 2-4. Removing the Protective Sheet Press the ON/OFF button ( ) to turn the Brother QL-570 on. Then, press the FEED button for more than one second to remove the protective sheet. Protective sheet 22
  • Brother International QL-570VM | Users Manual - English - Page 23
    DK Roll 1. Press and hold the ON/OFF button to turn the QL-570 off. Hold the DK Roll compartment cover at the front of the Brother QL570 and firmly lift up to open the cover. 2. Put the spool into the spool guides in the DK Roll compartment. NOTE • Make sure that the spool
  • Brother International QL-570VM | Users Manual - English - Page 24
    it aligns to the shaded area shown in the illustration. NOTE • Align the end of the roll with the upright edge of the label output slot. 4. Close the DK Roll compartment cover. NOTE • When you press the ON/OFF button ( ) to turn the Brother QL-570 on, the end of the DK Die-cut
  • Brother International QL-570VM | Users Manual - English - Page 25
    Getting started 2 2-6. Status LED Indications Lamp Lamp is not lit Power is OFF. Condition Lamp is Green print head to lower) Lamp is Red (flashing) Indicates one of the following errors. • Label sensor error (End of DK Roll or label jam) • Incorrect DK Roll installed • Transmission error 25
  • Brother International QL-570VM | Users Manual - English - Page 26
    conditions). Print head maintenance The DK Roll (thermal recording paper type) used with the machine Roll passes the print head during printing and label feeding, the print head is cleaned. QL-570 off. 2. Hold the DK Roll compartment cover at the front of the Brother QL-570 and firmly lift up to
  • Brother International QL-570VM | Users Manual - English - Page 27
    . • Check that the printing surface of cleaning sheet is upward. 5. Close the DK Roll compartment cover and press the ON/OFF button ( ) to turn the Brother QL-570 on. 27
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    roller. NOTE • If the FEED button is not pressed for more than one second, the roller spins only 0.32". • Dispose the cleaning sheet after use. Label outlet maintenance If glue accumulates on the label outlet and the machine becomes jammed, disconnect the power plug from the machine and clean the
  • Brother International QL-570VM | Users Manual - English - Page 29
    on the visitor badge. • Manage the arrival and departure of visitors with the "sign in/sign out" feature. • Issue a parking permit. • In an emergency, display/print a list of visitors who have signed in. • Allow visitors to issue themselves badges and sign in. VM-100 Modes The VM-100 software can
  • Brother International QL-570VM | Users Manual - English - Page 30
    Vista®. Do not connect the QL-570 label printer to the computer until you are instructed to do so. If the label printer has already been connected, disconnect it. NOTE 1. • Install procedure is subject to change without notice. • To use the VM-100 software on multiple computers within the same
  • Brother International QL-570VM | Users Manual - English - Page 31
    Installing the VM-100 Software 3 4. Click [Standard Installation]. 1 2 3 4 1Standard Installation VM-100, P-touch Editor 5.0, Printer Driver, and User's Guide (PDF) 2Custom Installation VM-100, P-touch Editor 5.0, Printer Driver, or User's Guide (PDF) 3Display User's Guide The User's Guide (PDF)
  • Brother International QL-570VM | Users Manual - English - Page 32
    Installing the VM-100 Software 5. Read the license agreement and click [Yes] if you agree with the terms and conditions. 6. Follow the on-screen instructions. 7. . 8. Connect the QL-570 and turn it on, click [Next], and then follow the on-screen instructions for the driver installation. Power port
  • Brother International QL-570VM | Users Manual - English - Page 33
    Installing the VM-100 Software 3 9. Make your choice and click [Next]. If you choose "Yes 12. Click [Start] - [All Programs (Programs)] - [Brother Visitor Badge & Management] - [VM-100] to start VM-100. NOTE • You can find this User's Guide in PDF format as well by clicking [Start] [All Programs (
  • Brother International QL-570VM | Users Manual - English - Page 34
    / Add or Remove Programs (XP)].  The [Add or Remove Programs] dialog box appears. 2. Double click [Brother Visitor Badge & Management 1.0]. 3. Click [OK].  The uninstall operation starts. After the software is removed from your computer, the [Maintenance Complete] dialog box appears. 4. Close the
  • Brother International QL-570VM | Users Manual - English - Page 35
    Installing the VM-100 Software 3 3-4. Uninstalling the QL-570 printer driver 1. Turn off the Brother QL-570. 2. For Windows Vista® Click [Start] - [Control Panel] - [Hardware and Sound] [Printers]. For Windows® 2000/XP Click [Start] - [Control Panel] - [Printers (2000) / Printers and Faxes (XP)].
  • Brother International QL-570VM | Users Manual - English - Page 36
    3 Installing the VM-100 Software 4. For Windows Vista® In the [Printers] window, right click and click [Run as administrator] - [Server Properties...]. If the authorization confirmation dialog appears, click [Continue]. If the [User Account Control] dialog box
  • Brother International QL-570VM | Users Manual - English - Page 37
    Installing the VM-100 Software 3 5. For Windows Vista® Click the [Drivers] tab and click [Brother QL-570] - [Remove...]. For Windows® 2000/XP Click the [Drivers] tab and click [QL-570] - [Remove...]. 6. For Windows Vista® Click [Remove driver only.] - [OK]. For Windows® 2000/XP Go to step 7. 7.
  • Brother International QL-570VM | Users Manual - English - Page 38
    4 Using the VM-100 Software 4-1. Launching the VM-100 Software The VM-100 software can be started using any of the following three methods. When starting the VM-100 software for the first time, the User must be logged on to their computer with Administrator privileges in order to execute this
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    as well as visitor logs. Users have the ability to save or "back up" these files to a specified location. When the VM-100 software is started for , specify the following settings on the administrator's computer, and then install VM-100 on the receptionist's computer and perform only step 1. 1. Click
  • Brother International QL-570VM | Users Manual - English - Page 40
    4 Using the VM-100 Software 2. Click the [Next] button (3).  The Set Administrator dialog box appears. 4 5 6 NOTE • If the current VMB file has been corrupted, the initial startup operation dialog box appears. Select a backup file (*.bmb) to restore the database. (page 98) 40
  • Brother International QL-570VM | Users Manual - English - Page 41
    Using the VM-100 Software 4 3. In 4, type the user name for the administrator (255 characters or less). In 5, type the password be specified from the Administrator mode. •Register login users. •Register host information. •Specify settings for the badge layout and the visitor information form. 41
  • Brother International QL-570VM | Users Manual - English - Page 42
    4 Using the VM-100 Software 4-2. Logging On When VM-100 is started, the Login dialog box appears. Select enter the Reception mode. Select this mode if a receptionist will sign in visitors and issue visitor badges. (page 74) Self Check-in: Select to enter the Self Check-in mode. Select this mode
  • Brother International QL-570VM | Users Manual - English - Page 43
    Using the VM-100 Software 4 4-3. Logging Off The VM-100 software can be exited using the following methods described for each mode. Administrator mode 1. Click the [×] button at the right end of the title bar. Reception
  • Brother International QL-570VM | Users Manual - English - Page 44
    VM-100 is started in Administrator mode, the Administrator Mode dialog box appears. 1 2 3 4 1 Enables the administrator to display and print a list of visitors Click to specify the printer settings for the visitor badge layout, to establish the layout for entering visitor information and to select
  • Brother International QL-570VM | Users Manual - English - Page 45
    Administrator Mode 5 5-2. Initial Settings The administrator should first specify the necessary settings. Editing login settings Users who can log on can be registered or deleted and their passwords can be changed. Displaying the Login Settings dialog box 1. Click the [Login Settings] button in
  • Brother International QL-570VM | Users Manual - English - Page 46
    5 Administrator Mode  The Login Settings dialog box appears. 1 2 4 3 1 Displays information on registered users. 2 Click to add a new login user. 3 Click to delete a login user. 4 Click to change the password for a login user. NOTE • Administrator: Users can log on to all modes (
  • Brother International QL-570VM | Users Manual - English - Page 47
    Administrator Mode 5 Registering new users 1. Click the [Add] button in the Login Settings dialog box. 2. Type in the information for the user to be added. 1 2 3 1 Select "Receptionist" or "Administrator" as the user permissions. 2 Type in the User Name (255 characters or less). 3 Type in the
  • Brother International QL-570VM | Users Manual - English - Page 48
    5 Administrator Mode Deleting users 1. In the Login Settings dialog box, select the user to be deleted. 2. Click the [Delete] button. NOTE • It is not possible to delete all administrators. An error message will appear if you try to delete all administrators. 3. Click the [Yes] button.  The
  • Brother International QL-570VM | Users Manual - English - Page 49
    Administrator Mode 5 Changing the password 1. In the Login Settings dialog box, select the user whose password is to be changed. 2. Click the [Change Password] button. 3. Type in the new password (6 to 255 characters). 4. Click the [OK] button.  The password is changed. 49
  • Brother International QL-570VM | Users Manual - English - Page 50
    5 Administrator Mode Registering host information With the VM-100 software, users have the ability to register hosts (the person being visited) and import host information from a database. 1. Click the [Manage Host Database] button in the
  • Brother International QL-570VM | Users Manual - English - Page 51
    Administrator Mode 5 3. Type in the information for the host to be added. 1 2 3 4 5 6 7 1 Type in the last name. 2 Type in the first name. 3 Type in or select the organization (for example, company name). 4 Type in or select the organization (for example, division name). 5 Type in or select the
  • Brother International QL-570VM | Users Manual - English - Page 52
    5 Administrator Mode Importing host information Host information can be imported. When importing host information, all existing information will be deleted so the database will contain only the imported information. 1. Click the [Manage Host Database] button in the Administrator Mode dialog box.
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    Administrator Mode 5 3. Click the [Yes] button. 4. Specify the file containing the information to be imported. 1 2 3 5 4 1 Specify the folder containing the file to be imported. 2 Select the file containing the information to be imported. 3 Displays the name of the selected file. 4 Select the
  • Brother International QL-570VM | Users Manual - English - Page 54
    5 Administrator Mode 5. Select the delimiter character, and select whether or not the first line of text contains the field names. 1 2 3 1 Select "Comma", "Tab", "Space" or "Semicolon" as the delimiter character in the file before it is converted. Otherwise, any other character can be entered. 2
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    Administrator Mode 5 7. Specify how the fields in the file to be imported are assigned to the fields in the host database. 1 2 3 1 The fields in the host database are shown in the first row. From the dropdown lists that appear in the second row, select the field from the file to be imported that
  • Brother International QL-570VM | Users Manual - English - Page 56
    5 Administrator Mode Options Settings can be specified for visitor badge layouts, printer settings, parking permits, visitor information forms as well as database locations and backup. Displaying the Options dialog box 1. Click the [Options] button in the Administrator Mode dialog box.  The
  • Brother International QL-570VM | Users Manual - English - Page 57
    . (page 58) 5 If a layout containing a logo has been selected, the logo file can be replaced. Select this check box to replace the logo in the visitor badge with the selected logo. (page 59) 6 Displays the file name for the replacement logo. This box is displayed in gray if check box 5 is cleared
  • Brother International QL-570VM | Users Manual - English - Page 58
    Layout dialog box 1 Select "Standard Name Badges", "Generic Badges" or "Photo Badges" as the layout category for visitor badges. The "My Badge" category is created when new badges are created. Newly created badges are saved in the "My Badge" category (Select Badge Layout dialog box only). (page 103
  • Brother International QL-570VM | Users Manual - English - Page 59
    ", "JPEG Files", "Gif", "TIFF", "Icon", "WindowsMetaFile" or "PNG" as the file format for the replacement logo. 4 Click to replace the logo. NOTE • If a badge containing a logo was selected, be sure to specify the logo or graphic. If the logo or graphic is not specified, a sample logo appears. 59
  • Brother International QL-570VM | Users Manual - English - Page 60
    visitor reservation function. The VM-100 software allows users to "Reserve" or "Pre-Register" visitors. With the reservation function, you can make a reservation before a visitor "View Visitor List" changes to "Pre-registered". If you print the visitor's badge without signing in, the visitor will be
  • Brother International QL-570VM | Users Manual - English - Page 61
    Administrator Mode 5 2 Specify settings for the buttons and text fields in the visitor information form. If "Required" is selected, the text box is framed in red, and the visitor information cannot be registered until data has been entered. 3. Click the [OK] button.  The specified settings for
  • Brother International QL-570VM | Users Manual - English - Page 62
    can be specified. 1. In the Options dialog box, click the "Printer" tab. 2. Specify the printer. 1 1 Select a Brother QL label printer compatible with the VM-100 software as the printer for printing visitor badges, messages and parking permits. This is normally specified automatically when the
  • Brother International QL-570VM | Users Manual - English - Page 63
    month", "3 months", "6 months" or "1 year" as the length of time that visitor records are saved. 4 Select this check box to not save the photo taken in Reception photo data is deleted when the visitor signs out. 5 Specify the path to the folder used for backing up the VM-100 database. When backing up
  • Brother International QL-570VM | Users Manual - English - Page 64
    5 Administrator Mode 5-3. List Management Displaying the visitor log A list of visitors who have signed out can be displayed. To display the information for visitors who have signed in, click the [Emergency Report] button. 1. Click the [View Visitor Log] button in the Administrator Mode dialog box
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    end date for the display period. 3 Select this check box to display all information in the visitor log. If this is selected, settings cannot be specified for 1 and 2. 4 Displays the information in the visitor log for the specified period. 5 Click to return to the Administrator Mode dialog box (page
  • Brother International QL-570VM | Users Manual - English - Page 66
    5 Administrator Mode Exporting the visitor log The data in the visitor log can be saved to a file in the CSV format. 1. Select "File" on the tool bar and click "Export". 2. Specify the file name, file format
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    host information Host information can be registered, edited or deleted. This registered information is accessed when a host search is performed while visitor information is being entered. 1. Click the [Manage Host Database] button in the Administrator Mode dialog box.  The Host Information List
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    5 Administrator Mode Adding For details on adding host information, refer to "Registering host information". (page 50) Editing Registered host information can be edited. 1. In the host information display area, select the host information to be edited. 68
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    Administrator Mode 5 2. Click the [Edit] button. 3. Edit the host information, and then click the [Save and Close] button.  The dialog box is closed, and the edited host information is displayed in the Host Information List window. 69
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    5 Administrator Mode Deleting Unnecessary host information can be deleted. 1. In the host information display area, select the host information to be deleted. 2. Click the [Delete] button. 3. Click the [Yes] button.  The dialog box is closed, and the selected host information is deleted from the
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    as well as the host's name and organization. Emergency reports are printed on the printer selected as your PC's default printer. The PC used for printing visitor badges should also have a default printer using A4-size paper or larger attached. 1. Click the [Emergency Report] button. NOTE • In
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    corrupted or if it cannot be accessed, the backup file can be used to restore the host file. When the VM-100 software is started, a message box appears. Clicking the [OK] button displays the VM-100 Database dialog box. Follow the procedure described below to restore the backup file. 1. In the
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    Administrator Mode 5 2. The BMB files are listed by date. Select the BMB file to be restored, and then click the [Open] button.  The VM-100 Database dialog box appears again, and the selected BMB file is indicated. 2 1 3 1 From the drop-down list, select "Backup files (*.bmb)". 2 The BMB files
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    [Sign In and Print Badge] button to sign the visitor in and print the visitor badge. NOTE • To print badge prior to visitor's arrival, select the visitor from the "Reserved"/"Pre-registered" list and click the [Print Badge] button. When visitor arrives, select the visitor badge ID from the list and
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    is selected, the sign-out date and time is displayed.) • If the visitor reservation function is disabled in Administrator mode (page 60), "Reserved" changes to "Pre-registered", and information is displayed for visitors whose badges have been printed, but who have not yet signed in ("Pre-registered
  • Brother International QL-570VM | Users Manual - English - Page 76
    registered in the database. • The information displayed in this list can be updated by changing the "View Visitor List" condition ("Reserved" or "Pre-registered"/"Signed in"/ "Signed out") or visitor information. • The visitor badge ID is assigned a number between 001 and 999, in order, when the
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    in the past ("Signed out"), refer to page 80. Entering new visitor information 1. Click the [New] button. NOTE • If displayed visitor information has not yet been saved, a message appears, requesting whether the visitor information should be erased. To save the information, click the [Reserve
  • Brother International QL-570VM | Users Manual - English - Page 78
    the following fields. [Title], [Last Name], [First Name], [Organization], [Proof of ID], [Visitor's Destination], [Message] 1 2 3 1 Type the visitor's personal identification information (for example, driver's license number or passport number). 2 Enter the expected departure date. 3 Type in any
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    Reception Mode 6 3. Type in the host information. Data must be entered into fields framed in red. If data is not entered, the visitor information cannot be registered. NOTE • No more than 255 characters can be entered for the following fields. [Name], [Organization], [Contact Info] • The fields
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    4. If required, take a photo of the visitor (page 84), sign them in (page 86) or issue their visitor badge (page 90). Recalling Visitor Information from Previous Visits ("Signed Out") Visitor information can easily be entered by using information of visitors who have visited in the past ("Signed out
  • Brother International QL-570VM | Users Manual - English - Page 81
    is to be used. NOTE • A search can be performed by entering the visitor name in the search box. 3. If necessary, edit the information in the visitor information form. 4. If necessary, take a photo of the visitor (page 84), sign them in (page 86) or issue their visitor badge (page 90). 81
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    6 Reception Mode Searching for host information A host registered in the database can be searched for in order to easily enter the host information. 1. Click the button. 2. Type information in the "First Name", "Last Name", "Organization 1" or "Organization 2" text box, and then click the [Search
  • Brother International QL-570VM | Users Manual - English - Page 83
    Reception Mode 6 3. The host information is searched. 4. Select the host whose information is to be entered into the visitor information form. 5. Click the [OK] button.  The information for the selected host is entered into the visitor information form. 83
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    added to the visitor badges. NOTE • Depending on the settings specified in Administrator mode, photographing may not be available. • A web camera (not included with the QL-570VM) must be connected in order to take photos. • Due to many types of web cameras on the market Brother cannot guarantee all
  • Brother International QL-570VM | Users Manual - English - Page 85
    before printing, follow the steps below. 1. Click the [Preview] button. 2. Preview the badge, and then click the [Close] button to close the dialog box. NOTE • To print the visitor badge without signing the visitor in, click the [Print Badge] button. To sign the visitor in, refer to page 86. 85
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    6-6. Signing In (Issuing Visitor Badges)/ Signing Out Visitors Signing in Visitor badges are issued at the same time that the visitor is signed in. 1. Perform one of the following operations. • If a reservation has been made for the visitor, select the information for the visitor to be signed in
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    [Sign In and Print Badge] button. NOTE • If the host is not registered, a confirmation message appears. Click the [OK] button to continue signing in. Click the [Cancel] button to return to Step 2. If multiple visitors are selected in Step 1, only the visitor information where an unregistered host
  • Brother International QL-570VM | Users Manual - English - Page 88
    Signed out" list, the visitor information is added to the database as a newly registered visitor. If an expected departure date prior to the arrival date is specified, the departure date is set to the arrival date. NOTE • If the visitor badge has already been printed, the visitor is simply signed in
  • Brother International QL-570VM | Users Manual - English - Page 89
    list, select the information for the visitor to be signed out. NOTE • A search can be performed by entering the visitor badge ID or name in the search box. 2. Click the [Sign Out] button. 3. Click the [OK] button.  The visitor is signed out, and the visitor information is added to the "Signed out
  • Brother International QL-570VM | Users Manual - English - Page 90
    . (shown below) NOTE • A search can be performed by entering the visitor name in the search box. • If a reservation has not been made for the visitor, but the visitor has visited in the past, select the information for the visitor whose visitor badge is to be issued from the "Signed out" list. NOTE
  • Brother International QL-570VM | Users Manual - English - Page 91
    information or with the information entered in the form. In addition, the visitor badge ID is entered in the "Reserved" or "Pre-registered" list. The visitor is not signed in. NOTE • If a visitor record with a previously assigned visitor badge ID is selected and the information is edited or the
  • Brother International QL-570VM | Users Manual - English - Page 92
    6 Reception Mode 6-8. Issuing Parking Permits 1. Open the visitor record for whom the parking permit will be issued, and then click the [Print Parking Permit] button. 2. Type in the number. NOTE • If the settings
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    name in the search box. • If data has been entered in the "Message" text box, the message will also be printed when the visitor badge is printed. • If the entered host information has not been registered in the host database, a confirmation message appears. 2. If necessary, edit the information
  • Brother International QL-570VM | Users Manual - English - Page 94
    date prior to the expected arrival date is specified, the departure date is set to the arrival date. 4. To make reservations for multiple visitors, click the [Continue] button. Continue with step 5. To finish making reservations, click the [OK] button to close the dialog box. 5. Edit the information
  • Brother International QL-570VM | Users Manual - English - Page 95
    is to be edited. NOTE • A search can be performed by entering the visitor badge ID or name in the search box. • The visitor badge ID appears only for visitors who have been issued a badge. • If a visitor record already assigned a visitor badge ID is selected and the information is edited or the
  • Brother International QL-570VM | Users Manual - English - Page 96
    6 Reception Mode 3. Click the [Overwrite] button. 4. Click the [Yes] button.  The edited visitor information is saved and added to the "Reserved" list.  If an expected arrival date prior to the current date is specified, the arrival date is
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    whose information is to be deleted. NOTE • A search can be performed by entering the visitor name in the search box. 2. Click the [Delete] button. 3. Click the [Yes] button.  The selected visitor information is deleted from the "Reserved" or "Signed out" list. NOTE • Information deleted from
  • Brother International QL-570VM | Users Manual - English - Page 98
    files are deleted. 1. On the "File" menu, click "Backup".  A backup of the visitor information is created. NOTE • If the settings in Administrator mode have been set to back up automatically, the data is backed up each time VM-100 is exited. (page 63) • To restore the backup file when the database
  • Brother International QL-570VM | Users Manual - English - Page 99
    recommend placing a sign beside the printer to notify users of the necessary contact information in case this error message would appear. 3 1 2 4 1 Displays various messages. 2 When the visitor clicks this button, the following screen appears. 3 Displays a sample visitor badge. 4 This is the locked
  • Brother International QL-570VM | Users Manual - English - Page 100
    the on-screen instructions to enter their name and company name. Depending on the settings specified in Administrator mode, it may not be necessary to enter data in some fields. When the visitor clicks the [PRINT] button in the last screen, the visitor badge is issued and the visitor is signed in
  • Brother International QL-570VM | Users Manual - English - Page 101
    Self Check-in Mode 7 7-3. Exiting Self Check-in Mode or Printing the Emergency Report A password must be entered in order to exit Self Check-in mode or print the emergency report. These operations can be performed only by users with Administrator or Receptionist permissions. Unlocking 1. In the
  • Brother International QL-570VM | Users Manual - English - Page 102
    7 Self Check-in Mode 2. Type in the user name and password. NOTE • If no operation is performed for 30 seconds while the application is unlocked, the application returns to the locked status. 3. Click the [OK] button.  The application is unlocked, and the [EXIT] and [Emergency Report] button
  • Brother International QL-570VM | Users Manual - English - Page 103
    areas. 1. From the list of layouts, determine the file name for the layout to be edited. (page 56 - page 58) 2. Click [Start] - [All Programs (Programs)] - [Brother P-touch] - [P-touch Editor 5.0] to start P-touch Editor 5.0. 103
  • Brother International QL-570VM | Users Manual - English - Page 104
    8 Customizing Layouts 3. Click [Open File]. 4. Open the layout to be edited. Browse to the folder at C:\Program Files\Brother\VM- 100\Template\Badge, and then select the file with the name determined in step 1. 104
  • Brother International QL-570VM | Users Manual - English - Page 105
    Customizing Layouts 8 5. Within the layout area, select the item to be moved, and then drag it to the desired location. 6. Select any items to be resized and then stretch to the desired size.  You can also select any text object and change the font. 7. Save the edited layout as a new one. 
  • Brother International QL-570VM | Users Manual - English - Page 106
    ". For Windows® 2000/XP In the "Save in" box, specify "C:\Documents and Settings\All Users\Application Data\Brother\VM-100\Template\My Badges". NOTE • If the database file is on a server, save the template on the same server. In the "Specify folder of custom layouts" box on the "
  • Brother International QL-570VM | Users Manual - English - Page 107
    9 Troubleshooting 9-1. QL-570 Label Printer Problem Solution The Brother QL-570 Label printer does not print, or a printing error is received. • Is the cable loose? Check that the cable is connected securely. • Is the DK Label or DK Tape roll installed correctly? If not, remove the DK Roll and
  • Brother International QL-570VM | Users Manual - English - Page 108
    9 Troubleshooting 9-2. Visitor Badge & Management Software (VM-100) Problem Possible cause Page reference Reservations cannot be made. (The [Reserve] button is not available.) Has the reservation function been turned off by the administrator? Have multiple visitors been selected in the list?
  • Brother International QL-570VM | Users Manual - English - Page 109
    Troubleshooting 9 Problem Possible cause "---" appears as the host name in a The specified host information has been deleted. list. The [Delete] button cannot be clicked. Information for a visitor who is signed in cannot be deleted. Sign out the visitor, and then delete their information. The
  • Brother International QL-570VM | Users Manual - English - Page 110
    Software cannot compatible printer drive must be installed. Install the printer driver. An invalid value has been entered. Enter the correct time. Type in the correct time. No Web camera is connected. Connect a Web camera. Check that the printer driver for the Web camera is installed. Visitor
  • Brother International QL-570VM | Users Manual - English - Page 111
    • Exit Self Check-in mode, and then following the instructions that appear in the lower-right corner of the window badge template. Verify that the Administrator has not moved or deleted the parking permit template. • Confirm the location of the backup files set by the Administrator. • VM-100 software
  • Brother International QL-570VM | Users Manual - English - Page 112
    × H) Weight Specifications LED lamp (green, red, orange) Direct thermal printing via thermal head Max. 4.3 inch (110 mm)/sec, Max. 68 labels/min. (Standard Address Labels) (When connecting USB cable the OS installed. *2 Required available space when installing the software with all of the options.
  • Brother International QL-570VM | Users Manual - English - Page 113
    ) Your Brother QL-570 printer, when used with VM-100 visitor badge and management software, uses DK-N5224 Continuous Length Tape for printing visitor badges and parking permits. In addition to the DK Continuous Length Tape (DK-N5224) that comes with your machine, you can also use other DK label and
  • Brother International QL-570VM | Users Manual - English - Page 114
    M) Removable Wide Paper Tape - Yellow 2-3/7" (62mm), 100 ft (30.48 M) *1 Removable adhesive labels can be cleanly removed from several flat, smooth surfaces. *2 Removing other labels, once applied, may damage label and/or surface. Cleaning Sheet Stock No. DK-CL99 Description Cleaning Sheet (10
  • Brother International QL-570VM | Users Manual - English - Page 115
  • Brother International QL-570VM | Users Manual - English - Page 116
    UPC:012502621980 Printed in China LB8154001A
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User's Guide
QL-570VM
Be sure to read this guide before using the machine. We recommend that
you keep this guide nearby for future reference.
www.brother.com