Canon 3324B001 Instruction Manual - Page 140

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Page 140 highlights

Chapter 8 Troubleshooting Documents are double fed Documents are double fed A stack of documents are fed together Cannot connect to an FTP server that can be accessed from outside the company Scanning starts immediately after I press a job button (certain users only) Cannot turn on the power The wrong send time is displayed for an e-mail message received at the destination The sender's address is not displayed at the destination of an e-mail message Cannot connect to the network (IP address conflict problem) Cannot connect to the network (LAN cable connection problem) Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Static electricity is causing the pages of the document to stick to each other. Before you load a stack of documents, fan the documents. The type of paper of the documents is causing a paper feed error. Load no more than ten pages of documents. (See p. 2-10.) Use bypass feeding to scan the pages one by one. The feed selection lever is set to bypass feeding. (See p. 2-5.) Set the feed selection lever to page separation feeding. The scanner cannot connect to an FTP server that requires firewall settings to be configured. Use an FTP server that does not require firewall settings to be configured. The job buttons are designed to work that way. See "Skip Scan Setting Screen" on p. 4-17 and p. 5-14. Place the document and then press a job button. The AC adapter is not connected properly or the power plug is not inserted. Check the connections of the AC adapter and power plug. If the problem is not resolved after checking the connections, contact your local authorized Canon dealer. (1) The date and time settings are incorrect. (2) The time zone is set to a different country. Contact the administrator, and check the "Language/Timezone" setting. (See p. 4-25.) The e-mail addresses of the user and administrator have not been registered. (See p. 4-7 and p. 4-26.) Contact the administrator, and register the e-mail addresses. The IP address that was set is already being used by another device. Contact the system administrator of the network, and change the IP address setting. The LAN cable is not connected properly. Check the connections of the LAN cable. 8-3

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8-3
Chapter 8
Troubleshooting
Documents are double fed
Cause
Static electricity is causing the pages of the document to stick to each
other.
Solution
Before you load a stack of documents, fan the documents.
Documents are double fed
Cause
The type of paper of the documents is causing a paper feed error.
Solution
Load no more than ten pages of documents.
(See p. 2-10.)
Use bypass
feeding to scan the pages one by one.
A stack of documents are fed
together
Cause
The feed selection lever is set to bypass feeding.
(See p. 2-5.)
Solution
Set the feed selection lever to page separation feeding.
Cannot connect to an FTP
server that can be accessed
from outside the company
Cause
The scanner cannot connect to an FTP server that requires firewall
settings to be configured.
Solution
Use an FTP server that does not require firewall settings to be
configured.
Scanning starts immediately
after I press a job button (certain
users only)
Cause
The job buttons are designed to work that way.
See “Skip Scan Setting
Screen” on p. 4-17 and p. 5-14.
Solution
Place the document and then press a job button.
Cannot turn on the power
Cause
The AC adapter is not connected properly or the power plug is not
inserted.
Solution
Check the connections of the AC adapter and power plug. If the
problem is not resolved after checking the connections, contact your
local authorized Canon dealer.
The wrong send time is
displayed for an e-mail message
received at the destination
Cause
(1) The date and time settings are incorrect. (2) The time zone is set to a
different country.
Solution
Contact the administrator, and check the “Language/Timezone” setting.
(See p. 4-25.)
The sender’s address is not
displayed at the destination of
an e-mail message
Cause
The e-mail addresses of the user and administrator have not been
registered.
(See p. 4-7 and p. 4-26.)
Solution
Contact the administrator, and register the e-mail addresses.
Cannot connect to the network
(IP address conflict problem)
Cause
The IP address that was set is already being used by another device.
Solution
Contact the system administrator of the network, and change the IP
address setting.
Cannot connect to the network
(LAN cable connection problem)
Cause
The LAN cable is not connected properly.
Solution
Check the connections of the LAN cable.