Canon S9000 S9000 Quick Start Guide - Page 48

Troubleshooting Printed Output - clogged nozzle

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Troubleshooting Problem Printer tried to print but no ink on paper (continued) Possible Cause Try This Printhead clogged Verify that the printhead is working properly. If necessary, perform 3 to 4 printhead cleanings, then try printing again. See "Cleaning the Printhead" on page 26. Printhead may need to be replaced Verify that the printhead is working properly. See "Printing a Nozzle Check Pattern" on page 24 or "Cleaning the Printhead" on page 26. If cleaning the printhead does not resolve the problem, contact the Customer Care Center. Troubleshooting Printed Output Problem Printed colors are incorrect Possible Cause Try This One or more ink tanks installed in the wrong position Verify that each ink tank is lined up with the correct color label in the printhead. See "Replacing Ink Tanks" on page 22. If ink tanks were placed in the incorrect color slots in the printhead, after switching the tanks to their correct slots, perform at least two printhead cleanings to remove the incorrect residual colors from the printhead. For procedures, see "Cleaning the Printhead" on page 26. Incorrect Color Adjustment setting Windows 1. On the Main tab of the S9000 Properties window, confirm that Color Adjustment is set to Auto. 2. If Manual is set, click the Defaults button on the Manual Color Adjustment window. Print Quality is improperly set Windows On the Main tab of the S9000 Properties window, select the appropriate Print Quality setting: High, Standard, Draft or Custom. Mac OS In the Print dialog box, click the Manual icon, then click the Details button. In the Detailed Setting window, move the Print Quality slider to select your preferred output quality. Incorrect media type Windows On the Main tab of the S9000 Properties window, confirm that the Media Type selected matches the paper loaded. Mac OS In the Print dialog box, confirm that the Media Type selected matches the paper loaded. Print Mode is improperly set Mac OS In the Print dialog box, select the appropriate Print Mode setting. 41

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Troubleshooting
41
Troubleshooting Printed Output
Printer tried
to print but
no ink on
paper
(continued)
Printhead
clogged
Verify that the printhead is working properly. If necessary, perform 3
to 4 printhead cleanings, then try printing again. See “Cleaning the
Printhead” on page 26.
Printhead may
need to be
replaced
Verify that the printhead is working properly. See “Printing a Nozzle
Check Pattern” on page 24 or “Cleaning the Printhead” on page 26. If
cleaning the printhead does not resolve the problem, contact the
Customer Care Center.
Problem
Possible Cause
Try This
Printed
colors are
incorrect
One or more ink
tanks installed in
the wrong
position
Verify that each ink tank is lined up with the correct color label in the
printhead. See “Replacing Ink Tanks” on page 22. If ink tanks were
placed in the incorrect color slots in the printhead, after switching the
tanks to their correct slots, perform at least two printhead cleanings to
remove the incorrect residual colors from the printhead. For
procedures, see “Cleaning the Printhead” on page 26.
Incorrect Color
Adjustment
setting
Windows
1.
On the
Main
tab of the S9000 Properties window, confirm
that Color Adjustment is set to
Auto
.
2.
If
Manual
is set, click the
Defaults
button on the Manual
Color Adjustment window.
Print Quality is
improperly set
Windows
On the
Main
tab of the S9000 Properties window, select the
appropriate Print Quality setting:
High
,
Standard
,
Draft
or
Custom
.
Mac OS
In the
Print
dialog box, click the
Manual
icon, then click the
Details
button. In the
Detailed Setting
window, move the
Print
Quality
slider to select your preferred output quality.
Incorrect media
type
Windows
On the
Main
tab of the S9000 Properties window, confirm that
the
Media Type
selected matches the paper loaded.
Mac OS
In the
Print
dialog box, confirm that the
Media Type
selected
matches the paper loaded.
Print Mode is
improperly set
Mac OS
In the
Print
dialog box, select the appropriate
Print Mode
setting.
Problem
Possible Cause
Try This