Canon VB-R12VE Network Video Recording Software RM Series Administrator s Manu
Canon VB-R12VE Manual
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- Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 1
Network Video Recording Software RM Series Administrator Manual / // This user manual should be read before using the software. ENGLISH - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 2
or "this software"). This manual also explains how to use RM-Lite v4.4 Network Video Recording Software (hereafter Canon shall have no liability whatsoever for any loss or damages incurred by the user as a result of such problems. Copyright Videos, images or sounds recorded with your camera - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 3
INTERNAL AND COMMERCIAL USES AND ADDITIONAL LICENSING MAY BE OBTAINED FROM MPEG LA, LLC. SEE http://www.mpegla.com. This product is licensed under AT&T patents for the MPEG-4 standard and may be used for encoding MPEG-4 compliant video and/or decoding MPEG-4 compliant video that was encoded only (1) - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 4
Manual Symbols Indicating Camera models The following symbols indicate information unique to a specific camera model. Symbol S30VE S800VE S910F R13 R12 M50 H652 H651 H761 H760 H751 R11 VB-S30VE VB-S800VE VB-S910F VB-R13VE and VB-R13 VB-R12VE VB-M50B VB-H652LVE VB-H651VE and VB-H651V VB-H761LVE - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 5
VB-S31D VB-S800D and VB-S805D VB-S900F and VB-S905F VB-H43 VB-H41 VB-H630VE and VB-H630D VB-H610VE and VB-H610D VB-H730F VB-H710F VB-M42 VB-M40 VB-M620VE and VB-M620D VB-M600VE and VB-M600D VB-M720F VB-M700F VB-C500VD and VB-C500D VB-C60 VB-C300 VB-C50Fi and VB-C50FSi VB-C50i and VB-C50iR Camera - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 6
Software...2 User Manuals...4 Types of User Manuals ...4 How to Use This Manual ...4 Symbols Used in This Manual 4 Chapter 1 Supported Cameras ...22 About the Latest Camera Firmware 23 Camera Video Sizes...23 Product Type and Number of Licenses 24 About Licenses ...24 Compatibility with Network - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 7
the Storage Server 44 Start Recording Immediately After Registering a Camera 46 Add a Camera ...47 Display the [Cameras] Tab 47 Add Cameras One at a Time 47 Search For and Add Cameras 49 Change Camera Information 49 Remove a Camera ...50 Chapter 4 System Management With RM Manager RM Manager - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 8
75 Check the Recording Schedule 75 Configure the Recording Mode 75 Configure the Advanced Recording Settings 84 Copy a Weekly Schedule to Another Camera 92 Record at Specific Times (Special Day Schedule Settings 94 Display the [Special Day Schedules] Tab 94 Name the Special Day Recording - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 9
Layout Sequence 129 Organize Layouts...131 Configure the [Advanced Camera Settings 133 Adjust the Video Quality...134 Adjust the Focus Backup Data 142 Chapter 9 Troubleshooting Actions Required When Recording Errors Occur 146 Solutions When Viewer Problems Occur 147 Viewer and Video Windows - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 10
Video Recording ...167 Playback ...167 Using the AXIS Q7404/Q7401 168 Supported Firmware ...168 Usage Precautions...168 Functional Limitations ...168 Index...170 10 - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 11
Chapter Before Use This chapter introduces items that should be understood before using the software. - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 12
start recording when a particular type of camera event occurs. Support for JPEG/MPEG-4 and H.264 * The JPEG, MPEG-4 and H.264 video formats are supported for live view and recording. Using MPEG-4 or H.264 formats decreases the load on the network bandwidth, while maintaining high quality video and - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 13
Shade control automatically compensates for the dark regions in the video and can be used for both live and recorded video. Before Use Record Now (Manual recording) Use this feature to immediately start recording when you do not have a recording schedule set up. Saving the specified video You can - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 14
CPU Memory Hard disk Network controller Display Graphics Others recording files and other files depends on the number of cameras and the recording settings It is recommended that you use files, as required. 1000 BASE-T or similar, supporting 1 Gbps transfer speed - 1280x1024 resolution or higher - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 15
frame rates will result in an estimated data rate of 80 Mbps. Audio data requires a Storage Server of 64 Kbps, regardless of the type of camera. You can check the recording/playback data volume per second during operation on the [Storage Server] tab in RM Manager (P. 54). *2 The data size of - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 16
• In a system environment with a large number of cameras and connected viewers and where the number of events that Manager Installed) CPU Memory Hard disk Network controller Display Others Operating system Storage Server user interfaces of the Viewer Audio support is required for audio playback (P. - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 17
Environment languages switched using language-packs are not supported. • The system requirements described above are the *2 The data size of recorded audio is calculated using a frame rate of 10 fps per camera. *3 Total number of all types of events. *4 Assumes a standard resolution ([Video Quality - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 18
CPU Memory Hard disk Network controller Display Graphics for recording files and other files depends on the number of cameras and the recording settings It is recommended that you use separate - NVIDIA GeForce GTX 660 or higher - Audio support is required for audio playback (P. 106). Windows - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 19
data requires a Storage Server of 64 Kbps, regardless of the type of camera. You can check the recording/playback data volume per second during operation on display videos. • In a system environment with a large number of cameras and connected viewers and where the number of events that may occur is - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 20
the performance for recording and displaying video. • You can use the camera audio feature (except for the VB-C50Fi, which does not support the function). Review the following items before using the feature. - The Viewer supports transmission and reception of audio data. - Audio data cannot be - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 21
Additional Considerations 1 Before Use • Do not specify the Windows folder or the Program Files folder on the system drive as the destination for snapshots or recording files. You cannot save images or videos to those folders. • You cannot use the OS's shadow backup feature. For example, once you - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 22
Supported Cameras VB-S30VE VB-S800VE VB-S910F VB-R13VE VB-R13 VB-R12VE VB-M50B VB-H652LVE VB-H651VE VB-H651V VB-H761LVE VB-H760VE VB-H751LE VB-R11VE VB-R11 VB-R10VE VB-M641VE VB-M641V VB-M640VE VB-M640V VB-M741LE VB-M740E VB-S30D VB-S31D VB-S800D VB-S900F VB-S805D VB-S905F VB-H43 VB-H630VE VB-H630D - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 23
for cameras that are supported by this program at the Canon website. Camera Video Sizes Camera Category*1 VB-S30VE/VB-S800VE/VB-S910F/VB-R13VE/ VB-R13/VB-R12VE/VB-H652LVE/VB-H651VE/ VB-H651V/VB-H761LVE/VB-H760VE/VB-H751LE/ VB-S30D/VB-S31D/VB-S800D/VB-S900F/VB-H43/ VB-H630VE/VB-H630D/VB-H730F - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 24
RM-Lite No. of Storage Server groups 1 1 1 1 Max. no. of cameras that can be added to the Storage Server Group Number of Storage Server licenses 64 1 RM-9 to RM-25. This upgrade allows you to increase the number of cameras that can be added to a Storage Server to 25. The "Upgrade License - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 25
Compatibility with Network Video Recorder VK-64/16/Lite the following: • You cannot use the cameras and recording schedule settings you added with VK-64/16/Lite. You must add and configure the cameras and schedules again. • You cannot recordings for this software are not supported by QuickTime. 25 - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 26
System Configuration Example This software records video from cameras using an IP network, such as a LAN. Important • The load on the Storage Server may increase depending on the number of cameras connected and the recording settings. Please refer to "Determining the Capacity of the Storage Server" - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 27
Computers Before Use You can separately install Storage Servers and Viewers on multiple computers on the network. RM Manager/Viewer Storage Server Group Network Video from the cameras Recorded video Configuration Example 3: Multiple Storage Servers and Viewers Installed By setting up more than - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 28
calculations. Instructions on how to perform the calculations are also included in the table. • The Data Size and Bit Rate Estimates table can also be found on the Canon website. Calculating Network Bandwidth You need to consider the network bandwidth if you want to use a network camera for both - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 29
Therefore, the required network bandwidth is calculated as follows: 1 86.4 Kbps x 1 + 432 Kbps x 2 = 950 , may result in operational conflicts. If coexistence of the Storage Server with another web service application on the same computer is unavoidable, be sure to use different port numbers. The - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 30
[Layout Properties], and live view is the only playback option. • You cannot configure [Each Tag], [All Cameras] and [Recording Cameras] in [Organize Layouts]. • AXIS Q7404/Q7401 is not supported. Features that Cannot Be Used in RM-Lite Storage Server • MPEG-4 and H.264 recording • Motion detection - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 31
cameras for each 64/25/9 units Storage Server 4 units Supported cameras Based on "Supported Cameras" (P. 22) AXIS Q7404/Q7401 Based on "Supported Cameras" (P. 22) Automatic camera event recording Record Now (Manual recording) Continuous recording Record Now (Manual recording) Max. file size - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 32
the equipment. Please refer to "Chapter 1 Before Use" for system design. Step 2 Install the Camera Set up your cameras for live video display or recording. Please refer to your camera manuals. Step 3 Installation Install this software product on your computer. Please refer to "Chapter 2 Installation - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 33
Viewer". • Check system status. Please refer to "Chapter 4 System Management With RM Manager". • Back up recorded files. Please refer to "Chapter 8 Backup". • Error messages and problems. Please refer to "Chapter 9 Troubleshooting". 33 - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 34
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Chapter Installation This chapter explains how to install this software. Precautions for updating and uninstallation are also explained. - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 36
3.5. Click [Install] to install .NET Framework 3.5. • Double-click RMLiteInstall.exe in the [Applications] folder on the setup CD-ROM included with the camera. • .NET Framework 3.5 is not automatically installed. Use the installer in the [Applications] folder on the setup CD-ROM included with the - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 37
3 Read the license agreement carefully. Click [I accept the terms in the license agreement], and then click [Next] to continue. 2 Installation 4 Enter your license key(s) and click [Next]. Enter the license key(s) for installing the software (Storage Server and Viewer. The Viewer also includes - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 38
the Windows Firewall exception list.] check box and click [Next]. Note • When installing on a computer that has multiple network interfaces, select the network interface to use in the [Network adapter] list and the assigned IP address in the [IP address] list. • The IP address selected here is the - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 39
install the new version on top of the earlier version without uninstalling the earlier version. This preserves the settings such as the added camera information and recording schedule, and recorded data. Note that if you uninstall the earlier version before installing the new version, you will need - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 40
/9 Installing RM-64/25/9 on a computer where RM-Lite is installed will upgrade it to RM-64/25/9. This preserves the settings such as the camera information, recording schedule, and recorded data. Note RM-Lite cannot co-exist with RM-64/25/9 on the same computer. 40 - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 41
Settings After Installation 2 Configure the following settings after installing this software according to the operating system you are using. Installation Windows Firewall Settings If you install the Storage Server and the Viewer on different computers, you must change the Windows Firewall - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 42
camera or the Setting Page cannot be configured. Follow these steps to register the page as a trusted site. 1 Click [Network or the camera's Viewer. The 2008. To receive audio with the camera's Viewer, follow these steps to to step 3. 2 If the [Audio Service Not Running] dialog box is displayed, click - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 43
Chapter Storage Server Setup This chapter explains Storage Server setup and how to add cameras using RM Manager. - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 44
Connect RM Manager to the Storage Server Launch RM Manager to connect to the Storage Server Group. Important • You must log on to the computer as a computer administrator to launch RM Manager. • It is strongly recommended that only one administrator configure the Storage Servers. • Before - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 45
Storage Server Setup 3 Enter the password in [Password] and click [Connect]. Leave the user name as "administrator". The default administrator password is "NVR". For the port number, enter the port number configured during installation (default: 80). 3 Connect to the Storage Server. Information for - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 46
size Audio recording Description Continuous recording 24 hours per day JPEG 3 fps 320×240, 320×180, 480×270 (configured automatically based on camera's [Video Size Set] setting) None 1 Click [Settings] > [RM Manager], and display the [General] tab in the [RM Manager Settings] dialog box. 2 Select - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 47
Server depends on the version of this software product. You can add a maximum of four cameras. 3 Storage Server Setup Display the [Cameras] Tab Click [Settings] >[Cameras], and display the [Cameras] tab in the [Settings] dialog box. Note When connected to multiple Storage Server Groups, select - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 48
connected to the same Storage Server. 3 Click [OK]. Close the [Add Camera] dialog and the cameras are added to the camera list in the [Cameras] tab. C50F C50i Video from a camera connected to a multi-terminal VB-EX50 cannot be displayed live or recorded by this software. Important • Enter the - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 49
Search For and Add Cameras You can search for cameras that are on the same network as the Storage Server. 1 Click [Find]. The cameras on the subnet are displayed in the [Camera Search Results] dialog box. 3 Storage Server Setup 2 Select the check boxes for cameras to add. You can add more than - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 50
you will no longer be able to play back recordings made with the camera. If you need to play back the recordings, use [Disable Camera] instead of removing the camera. 1 Select a camera in the list of cameras on the [Cameras] tab. 2 Click [Remove]. A message appears, asking if you want to remove the - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 51
Chapter System Management With RM Manager RM Manager is used for system management of this software. With it, you can manage users, cameras, disk space, and add recording schedules. - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 52
], [Users]), three lower tabs ([Storage Server Search Results], [Activity Log], [Live Events]), and menus. Menus (P. 56) [Tree View] Tab (P. 53) [Cameras] Tab (P. 53) [Storage Server] Tab (P. 54) [Users] Tab (P. 54) [Storage Server Search Results] Tab (P. 55) [Activity Logs] Tab (P. 55) [Live - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 53
to RM Manager, the destination drive for recording files, and registered cameras. 4 Cameras appear under the storage drive. You can check Storage Server and camera status. Red: Error Green: Normal [Cameras] Tab Displays cameras registered to Storage Servers connected to RM Manager in a list - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 54
Recording video Due to motion detection or pre event recording schedule, the Storage Server is monitoring a camera. Establishing a connection between the Storage Server and camera. The Storage Sever is connected to the camera. The Camera is disabled. The Storage Server is failing to connect to the - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 55
System Management With RM Manager [Storage Server Search Results] Tab Regardless of whether or not they are connected to RM Manager, active Storage Servers in the same subnet are displayed in a list. Right-click to connect/disconnect Storage Servers from RM Manager. When connected, the Storage - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 56
dialog boxes and lets you configure various settings for Storage Server Groups connected to RM Manager. [Cameras] Displays the [Cameras] tab in the [Settings] dialog box. You can add cameras to the Storage Server (P. 47). [Storage Server] Displays the [Storage Server] tab in the [Settings] dialog - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 57
] Backs up or restores settings data for Storage Servers, registered cameras, recording schedules, etc. By backing up settings before editing them (P. 165). [Reset Servers Reference Time] Synchronizes the Storage Server service time and the Storage Server computer time. Because this is adjusted - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 58
Add a User In addition to the registered administrator, new users can be added, and operation can be split between administrators and guest users. About User Groups This software provides the following two user groups, each with different user permissions. Administrator All Viewer and RM Manager - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 59
2 Enter the information required to add the user. (1) (2) (3) (4) (1) [User Name] Enter the name of the user to be added. (2) [Password] Enter the password used to log into the Viewer. (3) [Confirm Password] Enter the password in (2) for confirmation. (4) [User Group] Select the user group (" - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 60
selected user group. Specify Individual Access Permissions Click [Partial Control] and select the check boxes next to the desired access permissions for each feature. Selected camera tags Access permissions for each feature 60 - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 61
to a feature to enable operation of the feature. Camera tags are only displayed for [View Recording Schedules], [View Live Video], and [Playback Recorded Video]. Click a tag to display a dialog box for specifying camera tags to narrow down the cameras to which the access permissions will be assigned - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 62
Notification of Events by E-mail RM-64/25/9 You can configure settings so that an e-mail notification is set when an event occurs. You can set event priority levels ahead of time and change e-mail destinations according to the priority. Note For details on e-mail notification content when an even - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 63
System Management With RM Manager Configure the Mail Server 1 Click [Mail Server Settings]. The [Mail Server Settings] dialog box is displayed. 2 Configure the mail server settings. 4 (1) (2) (3) (4) (5) (1) [SMTP Server] and [Port] Enter an SMTP server name and change the port number, as - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 64
2 Configure the e-mail notification settings. (1) (2) (3) (4) (1) [To] Enter an e-mail address as the destination. (2) [From] Enter the e-mail address of the sender. (3) [Subject] Enter the subject of the e-mail. (4) [Min. Priority] Specify the minimum event priority level which will generate an e- - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 65
Manage Disk Space You can configure various settings in order to manage Storage Server disk space. Change the Destination of the Recording File and the Maximum Disk Usage 4 Specify a drive for recording or change the maximum disk usage. By default, the maximum disk usage is set to [Do not limit - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 66
up to] is always enabled. The Storage Sever monitors available disk space for recording video. When disk space falls below "(Number of cameras + 1) x 64MB" (threshold level), recorded video will be deleted starting with the oldest video, including video still within the maximum storage period, until - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 67
(P. 63). Note On receiving an event e-mail notification, an administrator can act promptly (for example, by removing unnecessary recording schedules) before a problem occurs due to low disk space. Low Remaining Disk Space Notification Level Conditions and Calculation Method If one of the following - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 68
Level Conditions and Calculation Method The threshold level is considered reached when the amount of free disk space drops below the following level. (Number of cameras + 1) x 64 MB 68 - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 69
remaining disk space notification level conditions are satisfied, depending on the circumstances. For example, a large number of cameras with limited disk capacity may cause a value for (Numbers of cameras +1) x 64 MB to be larger than the value of disk capacity x low free disk space notification - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 70
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Chapter Setting a Recording Schedule You can record automatically by the schedule set in RM Manager. You can also configure settings to record periodically each day using a repeating weekly schedule, or specific days only using special day recording schedules. - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 72
of the week. Important The configuration items and values that are available will vary depending on the camera and settings used for recording. For details, please refer to the camera manual. Display the [Recording Schedules] window 1 Launch RM Manager to connect to the Storage Server Group (P. 44 - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 73
registered to the Storage Server Group in the schedule area. Select a camera to add to the recording schedule. When adding multiple cameras, you can use [Search for] to filter the camera display (P. 101). 1 Select a camera you want to configure a recording schedule for. 2 Click the [Add Schedule - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 74
clear all selections, click [Clear All]. Important To use one Storage Server with more than 32 cameras connected to it, set the start time of the recording schedule leaving 15minute intervals or longer so in "Operating Environment" > "For High-reliability/H.264 Video Format Systems," as a guide. 74 - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 75
the schedule area. C50F C50i • The camera supports sensor recording and schedule recording to internal memory (picture recording function camera before using the recording schedule on the Storage Server. • If [Restrict Service Time] is enabled on the camera, recording will take place only during the service - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 76
distributed due to a network failure. Video is saved at a frame rate of 1 fps. For details, please refer to the camera manual. • The size of will be completely in sync. • Recording mode stream operates only with cameras that support the recording mode stream function and if a stream has been acquired - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 77
Note • The number of tabs depends on the number of compatible external devices (sensors) that are connected to the camera. • The name of the external device that is registered in the camera is displayed in the [Sensor Name] box. • If a sensor recording is triggered with the same priority as one that - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 78
high reliability. Canon cannot take the camera's schedule setting tool. Note • If the camera supports four camera. • To use a camera for motion detection, you must configure the motion detection settings on the camera. For details, please refer to the camera manual. • When using the camera - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 79
Storage Server CPU increases when motion detection is performed on the Storage Server. We strongly recommend that you use the motion detection on the camera, if it is available. • If you select [MPEG-4] or [H.264] in [Video Format] of the continuous recording settings, the [Storage Server] option in - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 80
(9) [Detection Indicator] Size marker Notification Indicator Colored bar The size marker changes position depending on the value of the [Area Ratio] setting. Adjust the motion detection settings while viewing the preview video and the Detection Indicator. The colored bar changes depending on the - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 81
75). Important • To use Intelligent Function recording, you must configure the Intelligent Function recording settings on the camera. For details, please refer to the camera manual. • If the recording period for a schedule ends while Intelligent Function recording is in progress, recording will stop - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 82
scream detection recording is in progress, recording will stop. • To use scream detection recording, you must first configure the scream detection recording settings on the camera. For details, please refer to the camera manual. 82 - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 83
linked event recording is in progress, recording will stop. • To use linked event recording, you must first configure the linked event recording settings on the camera. For details, please refer to the camera manual. 83 - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 84
area to display the [Advanced Recording Settings] dialog box and configure the operation when recording starts. (1) (2) (3) (4) (5) (1) [Camera Position] Specify the camera angle for recording. (2) [Image Adjustment] tab Adjust the video quality. (3) [Focus] tab Adjust the focus. (4) [External - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 85
the setting is made and the viewing angle that will be recorded may be different. C60 C300 C50i If you initialize the head position (the camera points the head forward, reinitializes, and then returns the head to the former position) during recording, the video during the movement of the head will - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 86
]. • To be able to select [Presets] or [Preset Tour], you must first register camera angle presets on the camera. For details, please refer to the camera manual. When digital PTZ positions are registered in the camera's presets, set the video format to [Digital PTZ (JPEG)] in the [Edit Schedule Item - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 87
to confirm your settings. About the Warning Message Displayed During the Preset Tour Depending on the preset tour settings, a warning message about the camera's pan/tilt mechanism may be displayed when you click [OK] to close the [Preset Tour Settings] dialog box. If this happens, consider changing - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 88
Specified] is selected, all items in this tab are locked to [Not Specified]. In this case, video quality is determined by camera settings. To activate tab settings, select [Specify]. (2) [Exposure] The settings change according to the selected exposure setting. • [Exposure] Exposure [Auto] [Auto - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 89
the right to increase the gain and make the video brighter. This can be configured when [Manual] is selected in [Exposure]. (3) [Smart Shade Control] Specify a value to use for the camera's smart shade control feature when recording. [Off]: Record with the smart shade control disabled. [Auto]: Set - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 90
infrared lighting during night mode. Cameras without the infrared lighting feature will always be set to [Not supported]. [Off]: Record with infrared for the infrared lighting used during night mode when [Exposure] is set to [Manual]. Important When [Clear IR Mode] is set to [On], [Infrared] cannot - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 91
focus the video. Use [Auto (for domes)] for cameras equipped with an indoor dome housing. The setting prevents the camera from focusing onto the dome surface. (3) [Fixed at infinity] Fix the focal point at infinity. (4) [Manual] Adjust the focus manually by clicking the [Far] or [Near] button. Click - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 92
the external output. Note • You must first specify the external device settings on the camera. For details, please refer to the camera manual. • The number of external outputs is different for different camera models. • The external outputs are enabled only during recording. This will not turn on - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 93
2 Specify the location to save the recording schedule and the file name, and then click [Save As]. Import from a Weekly Schedule 1 Select a camera to import a recording schedule to, and then click [Import]. 2 Select the exported recording schedule file, and then click [Open]. 3 Click [OK]. 5 - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 94
schedules. Important When you assign a special day schedule to a certain number of the registered cameras, the weekly schedules assigned to the remaining cameras for the special day are disabled. For cameras where you want to continue to record using a repeating weekly schedule without a special day - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 95
and their corresponding recording schedules by day. This area also has a search function for finding cameras using search criteria, such as the camera name or tags. (P. 101) (8) [Close] Closes this window. Note A special day schedule takes precedence over a weekly schedule. 5 Setting a Recording - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 96
. 2 Set a recording schedule in the same way as a weekly schedule. Note • To apply a weekly schedule with the same days as the special day schedule, select a camera, and then click [Use Repeating Weekly Schedule]. • To apply a weekly schedule with different days from the special day schedule, select - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 97
Chapter Monitor Video with the Viewer This chapter describes how to view live video with the Viewer. It also describes how to play back recorded video and how to check events. - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 98
number, enter the port number configured during installation (default: 80). • If there are no cameras added, a message is displayed asking if you want to add a camera. Launch RM Manager and then add cameras. • If you want to connect to another Storage Server Group after launching the Viewer, click - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 99
Video window Display live video from a camera or playback from a recording. ■ Camera Control Operate the camera (P. 103). ■ Camera Selector Specify conditions to search for cameras and select a camera to view video (P. 101). ■ Audio Send and receive camera audio and play back recorded audio (P. 106 - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 100
Starts video recording. Recording is stored in JPEG format. [Capture] Save a still image of the displayed video. [Viewer PTZ] You can zoom a region of the camera video in the video window using Viewer PTZ (pan/tilt/zoom). [Search] You can search for past events that have occurred. You can search for - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 101
Live Video Display live video in the Viewer. Select a Camera to View Live Video Select a camera for which you want to view video. 1 Click [Window] > [Camera Selector]. 6 The [Camera Selector] dialog box is displayed. This action displays all cameras added to the Storage Server. In [Search for], you - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 102
the search conditions appear. If you have not used filters when searching for a camera, all cameras registered to a Storage Server Group will appear. Note The Camera Selector panel can be turned off, by selecting [Window] > [Camera Selector] and toggling the on/off dialog box. 2 Double-click the - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 103
returns to the set position when the Viewer releases camera control. • You must first configure the presets on the camera before using this feature. For details, please refer to the camera manual. When digital PTZ positions are registered in the camera's presets, set the video format to [Digital PTZ - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 104
2 Drag in the video window. Drag the camera in the direction you want to point it in. An arrow appears and the camera direction changes, and you can release the mouse button to stop. The longer the arrow, the faster the camera moves. Use Pan/Tilt/Zoom from the Video Window You can - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 105
enhanced digital zoom will be displayed even when [Digital Zoom] is set to [Disable] and [Enhanced Digital Zoom] is set to [Enable] in the camera settings, and zooming until the image becomes distorted will be possible. Note • When using digital zoom, the picture quality decreases as the zoom ratio - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 106
image on the camera before using this feature. For details, please refer to the camera manual. Play Back Audio If the audio feature on the camera is used, even when using a microphone. (5) [Use silence detection to reduce network traffic] Select if you want to detect silent segments when sending - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 107
settings] Uses the default sensitivity for silence detection. (2) [Set the sensitivity manually] Drag the slider to set the detection sensitivity. 6 Compensate for Dark Regions is a feature of the Viewer, not the camera. Therefore, it can be used for both live and recorded video playback. 107 - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 108
• The recording duration can be specified, however, the actual duration may depend on various settings and on network delay. Note • Audio is also recorded if audio is available from the camera. • The [Record Now] duration can be changed. For details, please refer to "Configure the Viewer Display and - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 109
. Events displayed as film icons are videos recorded for that period. Click the event to play the recording. Events associated with the selected camera are also displayed in the event display area. (The color of these events represents their priority.) Click the event to play the recording. Note - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 110
3 Specify the date and time and click [OK]. The playhead moves to the specified date and time and the recorded video starts playing in the video window. Search by Event Click [Search] on the toolbar or [Search] on the timeline toolbar to search for an event. Click the event in the search results - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 111
, playback response and smoothness depends on factors such as the amount of network traffic. • The time displayed on the timeline corresponds to the clock PTZ 1 Click the [Viewer PTZ] button on the toolbar or on the camera control panel. The Viewer PTZ panel appears. 2 Click the video window in - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 112
• Saving a snapshot image of the recorded video saves a snapshot of the whole video, not the zoomed in region. • Viewer PTZ can be used in up to five video windows simultaneously. Using Viewer PTZ in additional windows after reaching this limit will cause Viewer PTZ to be released from other windows - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 113
Calculator or Data Size and Bit Rate Estimates table found on the Canon website. • Block noise may appear when an extracted H.264 video is to be saved. (1) (2) (3) (1) [Display camera name] check box Select this check box if you want to add the camera name to the still image. (2) [Display - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 114
, but the clock on the computer running the Viewer is used for the date and time of snapshots. • If the text display position for the camera's on-screen display function is too low, it may overlap with the snapshot display. We recommend displaying text for the - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 115
Check Events View a Live Event You can display past events in the [Live Events Log] window. 6 Monitor Video with the Viewer When the Viewer launches, you can open the [Live Events Log] window to show all events that occurred within the last hour. The top row in the list shows item names. You can - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 116
Acknowledging an Event RM-64/25/9 By default, when a [Highest] priority event is displayed in the [Live Events Log] window, an icon is displayed indicating that you should acknowledge the event. When this icon appears, the event flashes until acknowledged by a user for the time period set in [ - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 117
search period. (3) [Event] Select the type of events to be searched. (4) [Search Target] Specify an active filter type (storage server group name, camera name, camera tag), and select the target of the search in each submenu. (5) [Status] Specify the status of the events ([All Statuses], [On], [Off - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 118
the search results, right-click the event and click [Play Back Video] to play back the recording in the video window of the corresponding camera. If the video window is not displayed, clicking [Play Back Video] will automatically display the window and start playback. Important When a dynamic layout - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 119
Chapter Viewer Settings This section describes the Viewer layout, event notification settings, and settings for the Viewer. Once the settings in this chapter are configured by an administrator, the Viewer can be used to monitor video. - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 120
Settings 1 Click the [General] tab. 2 Configure each item. (1) (2) (3) (4) (5) (6) (7) (8) (1) [Maximum Live Frame Rate] Specify the maximum live view frame rate. (2) [Manual Recording Duration] Specify the [Record Now] recording time, from 30 to 300 seconds. (3) [Auto adjust frame rate under heavy - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 121
stop automatically in such cases, so you must stop it manually. We recommend setting an arbitrary timeout duration to avoid unintentional events to be displayed. (3) [Show Video Window on Event] Automatically display the camera's video window when an event occurs. [Equal to or higher than] Specify - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 122
[Display event indicator during playback] Display an event during playback. (5) [Acknowledge Event] Prompt the Operator (guest user) to acknowledge an event. [Equal to or higher than] Specify the priority of events to be acknowledged. You cannot change the [Show Video Window on Event], [Operator - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 123
configure the video window settings, including the window size, video format (JPEG or MPEG-4) and video resolution. Change the Video Window Size 1 Select a camera and open the video window (P. 101). 2 Click the video window menu button to display the menu. 7 Video window menu button 3 Click [Video - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 124
menu. 2 Click [Video Receive Size] and select the resolution from the submenu. Select [Default] to use the camera's resolution. Important When you display more than one video window for the same camera, changes to the resolution of one of these windows are applied to all of the other windows. Note - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 125
Viewer Settings By clicking the edges of the video callout window or the anchor, you can switch between two video window sizes. Anchor 7 2 Drag the anchor to move the callout window. Operation During an Event If an event occurs when using Callout Window mode, the display will change as follows. • - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 126
a video window in the Viewer as a layout. The following special layouts are also provided: • Dynamic layouts RM-64/25/9 Specify criteria, such as camera tags and events, to only display video windows that meet the criteria. You can also select a pre-defined dynamic layout. • Layout Sequences RM-64 - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 127
Save the Layout After configuring the display and position of the video windows, follow these steps to save the layout. 1 Click [Layouts] >[Save Layout]. 2 Change the layout name as required, and click [OK]. Note In the storage destination there are two options: [Shared Layouts] and [User Layouts]. - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 128
the video windows displayed in the dynamic layout. (1) (2) (3) (1) [Layout Name] Enter the name of the dynamic layout. (2) [Display cameras that] Specify the display criteria for cameras. Click a check box to make a set of display criteria available, and then click each criteria list to select - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 129
that meet all the criteria. Select [Any of the following are met] to display cameras that meet any of the criteria. (3) [When conditions are not met, continue displaying cameras for] Specify how long a video window in the layout will remain displayed when it does not match the criteria specified - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 130
dialog box. Resume Layout Sequence In the following situations, the layout sequence automatically stops. • When you click the layout area • When you obtain camera control privileges • When you click [Grids] on the toolbar and select a grid type from the displayed menu • When you open a menu on the - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 131
is opened. Dynamic Layouts This is the same screen as in step 2. in "Configure a Dynamic Layout" (P. 128). You can specify the conditions for displaying cameras. Layout Sequences This is the same screen as in step 2 in "Configure a Layout Sequence" (P. 129). You can specify the layouts that will be - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 132
Important • You cannot change the name of the [Shared Layouts] and [User Layouts] folders. • Only the administrator (or a user with the required permissions) can manage shared folders (P. 58). Note The settings in the [Organize Layouts and Layout Sequences] dialog box, such as the order of the - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 133
and continue configuring the settings. For details on camera control privileges, please refer to "Set the Camera Angle" (P. 103). • [Advanced Camera Settings] while recording a video is only available when you have camera control privileges. If camera control is lost, settings will return to the - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 134
Adjust the Video Quality You can adjust camera video quality in the [Image Adjustment] tab. (1) (2) (3) (4) (5) (6) (7) (1) [ aperture value. When [Exposure] is set to a value other than [Manual], setting items for exposure correction are displayed. [Compensation]: Specify exposure compensation - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 135
to automatic. [1] to [7]: Select one of seven strength levels when setting the Smart Shade Control function manually. (3) [Haze Compensation] Specify a value to use for the camera's haze compensation feature when displaying live video. [Off]: Disable haze compensation. [Auto]: Set haze compensation - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 136
lighting during night mode. Cameras without the infrared lighting feature will always be set to [Not Supported]. [Off]: Record with the appropriate white balance by selecting one of the camera's light source settings displayed in the list. If [Manual] is selected, use one of the following two - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 137
focus the video. Use [Auto (for domes)] for cameras equipped with an indoor dome housing. The setting prevents the camera from focusing onto the dome surface. (2) [Fixed at infinity] Fix the focal point at infinity. (3) [Manual] Adjust the focus manually by clicking the [Far] or [Near] button. Click - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 138
Configure External Outputs Use the [External Outputs] tab on the [Advanced Camera Settings] dialog box to configure output to external devices connected to the camera. (1) (2) (1) [Off] Disable the external output. (2) [On] Enable the external output. 138 - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 139
Chapter Backup This chapter explains about the storage destination of data necessary for restoring the Storage Server, and how to restore a backup. - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 140
allow you to use them to restore the Storage Server. Recording Data :\Canon-NVR\videofiles The following recording data file is backed up: NVR3_MEDIA_ xxxxxxxx _ yyyymmdd _ hhmmss .edt Camera ID Year, month and Time day when recording started Video being recorded is saved to - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 141
. You must back up all of these folders to completely back up the configuration files. :\ProgramData\Canon\WebView\NVR30\ :\Users\\AppData\Local\Canon\WebView\NVR30\ Note • The configuration file names are not displayed unless [Show hidden files and folders] is - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 142
used by default: :\ProgramData\Canon\WebView\NVR30\ :\Users\\AppData\Local\Canon\WebView\NVR30\ Important • If the Storage Server The Storage Server runs in the background as a Windows service. When you restore backup data, you must follow the following steps to - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 143
Backup 5 Double-click [RM Storage Server] to display [RM Storage Server Properties]. Double-click [RM-Lite Storage Server]. 6 Click [Stop]. 7 Click [OK] to close the properties. Note To restart the Storage Server, follow the same steps and click [Start] in step 6. 8 143 - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 144
144 - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 145
Chapter Troubleshooting This chapter includes solutions when you encounter problems and error messages that appear in this software. - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 146
troubleshoot the cause by checking the information in the event log and the Storage Server log file. Log Event Storage Server Log Error: Cannot Connect to Camera log (P. 155). Check the network (hub, cables, etc.) for any problems and make sure that the camera is operating normally. The - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 147
Problem Solution The pan, tilt and zoom feature of the camera cannot be used in the video window. Double-click the video window or click [Control] on the [Camera folder (P. 126). 9 Troubleshooting The quality of video (live to the camera, check the camera's power supply and network connection. - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 148
the large amount of video data may cause processing to take longer. Try adjusting the video quality and video size settings on the camera. Timeline Problem Nothing happens when the playback controls are clicked. Solution Move the playhead off of the [Live] position. You must select a video window - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 149
Connection Problems Problem The screen goes blank and the "Cannot connect to camera" message is displayed. Solution A network error occurred, the camera was disconnected from the network, or the camera power was turned off. 9 Troubleshooting 149 - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 150
is in the process of connecting to the camera. Cannot connect to camera. The Viewer cannot connect to the camera and live video cannot be displayed. Getting camera control. Displayed after the user tries to get camera control. Cannot get camera control. Another user with higher priority is - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 151
using the [Edit Schedule Item] dialog box, but the schedule time range clashes with schedules that are already set on the cameras. 9 range. Troubleshooting At least one day must be selected. Please check your settings and try again. Tried to register a schedule without specifying a day. At - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 152
). Viewer window Connection to storage server could not be established. Please verify that the host name and port number are correct. A problem occurred when connecting to the Storage Server to display a Viewer window. Cannot save it in this folder. The Windows folder or the Program - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 153
layout registered to the current layout sequence. 9 sequence name> which is open. Troubleshooting You cannot delete folder because it contains layout used where the server is installed. :\ProgramData\Canon\WebView\NVR30\Log\ Types of Log Files File Name - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 154
error=%d for file %S Could not determine the size of the media or event file. CameraServer disconnected () Could not connect to the camera. 154 - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 155
by the camera 9 software. However, this rarely occurs. Troubleshooting 10060 A uses to provide network services is currently unavailable. There is a failure on the computer's network adapter. 11001 not implemented The mail server does not support the command that was sent. Requested action - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 156
DNS itself. The communication was canceled. This error does not indicate a problem and may be generated during normal operation. The connection to the camera failed. Normally 12002 is generated. The connection to the camera has been aborted. The disconnect process itself is recorded when it executes - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 157
] or [Sensor Off] SENS Manual Recording (Record Now) [Record Now Troubleshooting Camera Errors The e-mail notification feature will describe camera problem occurred in communication with the DNS itself. The connection to the camera failed. Normally 12002 is generated. The connection to the camera - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 158
may occur when an attempt is made to connect to an unsupported camera. http or https was not used. Camera not supported. General error. Invalid request. The specified session does not exist. Occurs when the camera is temporarily unable to process requests due to server overload (excessive requests - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 159
Appendix This chapter includes supplemental information for reference when using this software. - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 160
.exe] in the installation folder and click [Create shortcut]. [Viewer.exe] is located in the following folder by default: :\Program Files\Canon\WebView\NVR30 Note • 'System drive' corresponds to the drive containing the system files of the operating system. If the operating system is - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 161
2: High 3: Medium 4: Low 5: Lowest These values indicate event details. Multiple values are separated by '&'. How to Check the Camera ID When a camera event occurs, the camera ID for the applicable camera is included in the event notification e-mail. You can use the following steps to check which - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 162
Storage Server. Total: 3 Camera Host: 192.168.100.1 Camera Name: Camera Camera ID: 1.1 Camera Type: Canon VB-M600VE Camera Host: 192.168.100.2 Camera Name: Camera Camera ID: 2.1 Camera Type: Canon VB-H730F Camera Host: 192.168.100.3 Camera Name: Camera Camera ID: 3.1 Camera Type: Canon VB-M40 162 - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 163
OS "C:\Program Files\Canon\WebView\NVR30\storage_server.exe"-resethost=XXX.XXX.XXX.XXX (Enter the IP address the computer changed to in "XXX.XXX.XXX.XXX".) 3 Select [RM Storage Server] from [Control Panel] > [System and Security] > [Administrative Tools] > [Service] and start the service again. • To - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 164
Checking the Software Versions The steps below explain how to check the software versions. Checking the Version of RM Manager 1 Launch RM Manager. 2 Click [Help] > [About]. 3 Check the version of the software on the displayed dialog box. Checking the Version of the Viewer 1 Launch the Viewer. 2 - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 165
How to Upgrade the License To purchase the upgrade license and upgrade from RM9 to RM64, for example, perform the following. 1 Launch RM Manager and connect to the Storage Server Group that you wish to change the license on. 2 Select the Storage Server Group from the [Tree View] tab. Note Select - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 166
not be retained. • Backup files and recording data from this software will remain on the computer after uninstallation. Note that recording data must be manually deleted if you want to erase data before disposing of the computer. Please refer to "Destinations of the Backup Files" (P. 140). If you - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 167
for MPEG-4 and H.264 Formats This software supports cameras that use MPEG-4 and H.264 video formats. This software has the following limitations. Live View • The following video window settings cannot be set, and the frame rate settings on the camera are enabled. - Maximum Frame Rate - Auto Adjust - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 168
please refer to the user manuals and safety precaution manuals included with each product. Supported Firmware The following firmware is name, and the Administrator group account user name and password just as with other cameras. • Register one AXIS Q7404/Q7401 at a time. You cannot search and - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 169
/zoom functions, they cannot be operated via the RM-64/25/9 control panel if the camera is connected to an AXIS Q7404/Q7401. • The control panel's [Presets] is disabled. Audio • Audio input/output is not supported. • Even if you select the AXIS Q7404/Q7401's video window, the audio panel will be - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 170
47 Advanced settings 133 Change Information 49 Delete 50 Number of 24 Operation 103 Search 49 Select 101 Status 53 Supported 22 Camera Control 99, 103 Camera selector 99, 101 Configuration Files 141 Continuous recording 74, 75 Custom grid 127 D Digital zoom 85, 105 Disk capacity 28 - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 171
detection recording 74, 78 MPEG-4 167 N Network bandwidth 28 Notification E-mail 161 Number of cameras 24 O Operating Environment 14 P Pan 103 Storage Server licenses 24 Storage Servers 24, 28, 29 Supported cameras 22 System configuration 26 System configuration example 26 System design - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 172
Video Display Size 123 Video format 123 Video quality 28 Video Receive Size 124 Video size 28 Video Window Messages 150 Video window 99, 104, 123 Viewer 24 Launch 98 Launching options 160 Messages 152 Tabs 99 Viewer licenses 24 Viewer PTZ 111 Viewer shade control 107 Viewing area 99 - Canon VB-R12VE | Network Video Recording Software RM Series Administrator s Manu - Page 173
BIE-7161-000 © CANON INC. 2016
This user manual should be read before using the software.
ENGLISH
Network Video Recording Software RM Series
Administrator Manual
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