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Canon iPF720 iPF720 User Manual - Page 10

Maintenance, Troubleshooting

UPC - 013803096422

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Contents Adjusting the Measurement Scale for Better Accuracy 504 Adjusting the Vacuum Strength 506 Maintenance 507 Ink Tanks...507 Ink Tanks...507 Replacing Ink Tanks...508 Checking Ink Tank Levels...513 When to Replace Ink Tanks...514 Printheads...515 Printhead...515 Checking the Print Quality...515 Improving the Print Quality...515 Checking for Nozzle Clogging 516 Cleaning the Printhead...517 Replacing the Printhead...518 Cutter Unit...525 Cutter Unit...525 Replacing the Cutter Unit...526 Maintenance Cartridge 528 Maintenance Cartridge...528 Replacing the Maintenance Cartridge 528 Checking the Remaining Maintenance Cartridge Capacity 535 When to Replace the Maintenance Cartridge 536 Cleaning the Printer 537 Cleaning the Printer Exterior...537 Cleaning Inside the Top Cover 538 Cleaning the Paper Retainer...540 Cleaning the Printhead...541 Other Maintenance 542 Preparing to Transfer the Printer 542 Updating the Firmware...546 Troubleshooting 547 Frequently Asked Questions 547 Frequently Asked Questions...547 Problems Regarding Paper 549 Clearing Jammed Roll Paper 549 Clearing a Jammed Sheet...552 Roll paper cannot be inserted into the Paper Feed Slot 554 Cannot Load Sheets...554 Paper is not cut neatly...554 Paper cannot be cut...554 viii Contents

Section	Page
Top	1
Contents	3
Introduction	15
How to use this manual	15
About This User Manual	15
Searching Topics	17
HTML Version of the Manual for Printing	19
Printer Parts	27
Printer parts	27
Front	27
Back	28
Top Cover (Inside)	29
Carriage	30
Ink Tank Cover (Inside)	31
Control Panel	32
Control Panel	34
Control Panel	34
Turning the Printer On and Off	36
Printer Modes	38
Switching Modes	43
Printer Menu Operations	45
Main Menu Operations	47
Menu Structure	51
Main Menu Settings	64
Main Menu Settings (During Printing)	76
Submenu Display	79
Status Print	81
Optional accessories	87
Roll Holder Set	87
IEEE 1394 (FireWire) Expansion Board	87
Printer Specifications	88
Specifications	88
Basic Environmental Performance	92
Print Area	93
Basic Printing Workflow	94
Printing procedure	94
Printing Options Using Rolls and Sheets	94
Loading and Printing on Rolls	96
Loading and Printing on Sheets	100
Printing from Windows	103
Printing from Mac OS X	104
Canceling print jobs	106
Canceling Print Jobs from the Control Panel	106
Canceling Print Jobs from Windows	107
Canceling Print Jobs from Mac OS X	108
Handling Paper	110
Paper	110
Types of Paper	110
Paper Sizes	115
Handling rolls	118
Selecting the Paper Source	118
Selecting the Paper Type (Roll)	119
Specifying the Paper Length (Roll)	120
Loading Rolls on the Roll Holder	121
Loading Rolls in the Roll Holder Slot	123
Loading the Roll in the Printer	124
Removing the Roll from the Printer	127
Removing Rolls From the Roll Holder Slot	128
Removing a Roll from the Roll Holder	128
Clearing Jammed Roll Paper	129
Feeding Roll Paper Manually	132
Detection of the Remaining Roll Paper	133
Specifying the Ink Drying Time for Rolls	134
Specifying the Cutting Method for Rolls	136
Cutting the Leading Edge of Roll Paper Automatically	140
Reducing Dust from Cutting Rolls	141
Roll Holder Set	142
Attaching Accessories to the Roll Holder	143
Handling sheets	145
Selecting the Paper Source	145
Selecting the Paper Type (Sheet)	146
Loading the Sheet in the Printer	147
Manually Loading Paper to the Position for Printing	150
Removing the Sheet	151
Clearing a Jammed Sheet	152
Output Stacker	154
Using the Output Stacker	154
Working With Various Print Jobs	156
Printing Photos and Images	156
Printing Photos and Images (Windows)	156
Printing Photos and Images (Windows, Mac OS X)	158
Printing Photos and Images (Windows)	160
Printing Photos and Images (Mac OS X)	162
Printing CAD Drawings	165
Printing CAD Drawings	165
Printing Line Drawings and Text (Windows)	166
Printing Line Drawings and Text (Windows, Mac OS X)	167
Printing Line Drawings and Text (Windows)	168
Printing Line Drawings and Text (Mac OS X)	170
Specifying Colors and Printing CAD Drawings	173
Specifying Colors and Printing CAD Drawings (Windows)	174
HP-GL/2 Printing	176
Printing Office Documents	177
Printing Office Documents	177
Printing Office Documents (Windows)	178
Printing Office Documents (Mac OS X)	180
Using the Printer With a Color imageRUNNER	182
Printing Enlargements of Scanned Originals from a Color imageRUNNER	182
Printing Enlargements of Scanned Originals from a Color imageRUNNER (Windows)	182
Printing Enlargements of Scanned Originals from a Color imageRUNNER (Mac OS X)	184
Enhanced Printing Options	186
Adjusting Images	186
Adjusting the Color in the Printer Driver	186
Fine-Tuning Colors of Photos and Images (Windows)	188
Fine-Tuning Colors of Photos and Images (Mac OS X)	191
Giving Priority to Particular Graphic Elements and Colors for Printing	194
Choosing the Document Type and Printing Conditions (Windows)	197
Choosing the Document Type and Printing Conditions (Mac OS X)	199
Choosing Paper for Printing	202
Choosing a Paper for Printing	202
Selecting the Paper Type (Roll)	203
Selecting the Paper Type (Sheet)	204
Specifying Paper in the Printer Driver	205
Specifying Paper in the Printer Driver (Windows)	206
Specifying Paper in the Printer Driver (Mac OS X)	208
Printing enlargements or reductions	210
Resizing Originals to Match the Paper Size	210
Resizing Originals to Match the Paper Size (Windows)	211
Resizing Originals to Match the Paper Size (Mac OS X)	213
Resizing Originals to Fit the Roll Width	216
Resizing Originals to Fit the Roll Width (Windows)	217
Resizing Originals to Fit the Roll Width (Mac OS X)	219
Resizing Originals by Entering a Scaling Value	222
Resizing Originals by Entering a Scaling Value (Windows)	223
Resizing Originals by Entering a Scaling Value (Mac OS X)	225
Printing Enlargements of Scanned Originals from a Color imageRUNNER	228
Printing Enlargements of Scanned Originals from a Color imageRUNNER (Windows)	228
Printing Enlargements of Scanned Originals from a Color imageRUNNER (Mac OS X)	230
Printing at full size	232
Printing on Oversized Paper	232
Printing at Full Size (Windows)	234
Printing at Full Size (Mac OS X)	236
Borderless Printing at Actual Size	239
Borderless Printing at Actual Size (Windows)	241
Borderless Printing at Actual Size (Mac OS X)	243
Borderless Printing	246
Borderless Printing on Paper of Equivalent Size	246
Borderless Printing by Resizing Originals to Match the Paper Size (Windows)	248
Borderless Printing by Resizing Originals to Match the Paper Size (Mac OS X)	250
Borderless Printing by Resizing Originals to Fit the Roll Width	253
Borderless Printing by Resizing Originals to Fit the Roll Width (Windows)	255
Borderless Printing by Resizing Originals to Fit the Roll Width (Mac OS X)	257
Borderless Printing at Actual Size	260
Borderless Printing at Actual Size (Windows)	262
Borderless Printing at Actual Size (Mac OS X)	264
Printing banners or at other non-standard sizes	267
Printing Vertical or Horizontal Banners (Large-Format Printing)	267
Printing Vertical or Horizontal Banners (Large-Format Printing; Windows)	268
Printing Vertical or Horizontal Banners (Large-Format Printing; Mac OS X)	272
Printing on Non-Standard Paper Sizes	275
Printing on Non-Standard Paper Sizes (Windows)	276
Printing on Non-Standard Paper Sizes (Mac OS X)	280
Tiling and multiple pages per sheet	282
Printing Multiple Originals Next to Each Other	282
Printing Multiple Originals Next to Each Other (Windows)	284
Printing Multiple Originals Next to Each Other (Mac OS X)	286
Printing Multiple Pages Continuously	288
Printing Multiple Pages Continuously (Windows)	289
Printing Multiple Pages Continuously (Mac OS X)	291
Printing Multiple Pages Per Sheet	293
Printing Multiple Pages Per Sheet (Windows)	294
Printing Multiple Pages Per Sheet (Mac OS X)	296
Printing Posters in Sections	299
Printing Large Posters (Windows)	300
Centering originals	302
Printing Originals Centered on Rolls	302
Printing Originals Centered on Rolls (Windows)	303
Printing Originals Centered on Rolls (Mac OS X)	305
Printing Originals Centered on Sheets	308
Printing Originals Centered on Sheets (Windows)	309
Printing Originals Centered on Sheets (Mac OS X)	311
Conserving roll paper	313
Conserving Roll Paper by Rotating Originals 90 Degrees	313
Conserving Roll Paper by Rotating Originals 90 Degrees (Windows)	314
Conserving Roll Paper by Rotating Originals 90 Degrees (Mac OS X)	316
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins	319
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Windows)	320
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Mac OS X)	322
Checking Images Before Printing	325
Checking the Layout in a Preview Before Printing	325
Checking the Layout in a Preview Before Printing (Windows)	327
Checking the Layout Before Printing (Mac OS X)	329
Other useful settings	330
Printing With Watermarks	330
Printing with Watermarks-COPY, FILE COPY, and so on (Windows)	331
Making the Original Orientation Match the Paper Orientation	333
Making the Original Orientation Match the Paper Orientation (Windows)	334
Making the Original Orientation Match the Paper Orientation (Mac OS X)	336
Using Favorites	339
Using Favorites (Windows)	340
Using Favorites (Mac OS X)	342
Cutting Roll Paper After Printing	343
Cutting Roll Paper After Printing (Windows)	344
Cutting Roll Paper After Printing (Mac OS X)	345
Windows Software	347
Printer Driver	347
Printer Driver Settings (Windows)	347
Specifying Paper in the Printer Driver (Windows)	349
Confirming Print Settings (Windows)	351
Checking the Layout in a Preview Before Printing (Windows)	353
Using Favorites (Windows)	355
Accessing the Printer Driver Dialog Box from Applications (Windows)	357
Accessing the Printer Driver Dialog Box from the Operating System Menu (Windows)	359
Main Sheet (Windows)	361
Paper Information on Printer Dialog Box (Windows)	364
Media Detailed Settings Dialog Box (Windows)	365
View Settings Dialog Box for the Printing Application (Windows)	366
Color Adjustment Sheet: Color (Windows)	367
Matching Sheet (Windows)	369
Color Adjustment Sheet: Monochrome (Windows)	371
Page Setup Sheet (Windows)	373
Paper Size Options Dialog Box (Windows)	375
Layout Sheet (Windows)	376
Page Options Dialog Box (Windows)	378
Special Settings Dialog Box (Windows)	379
Favorites Sheet (Windows)	380
Utility Sheet (Windows)	382
Support Sheet (Windows)	383
Device Settings Sheet (Windows)	384
Settings Summaries Dialog Box (Windows)	385
Status Monitor	386
imagePROGRAF Status Monitor (Windows)	386
Digital Photo Front-Access	387
Digital Photo Front-Access	387
PosterArtist	388
Using PosterArtist to Compose Originals	388
Using PosterArtist to Compose Originals (Windows)	389
Device Setup Utility	391
imagePROGRAF Device Setup Utility	391
Installing imagePROGRAF Device Setup Utility	391
Configuring the IP Address Using imagePROGRAF Device Setup Utility	392
Mac OS X Software	393
Printer Driver	393
Printer Driver Settings (Mac OS X)	393
Specifying Paper in the Printer Driver (Mac OS X)	394
Confirming Print Settings (Mac OS X)	396
Checking the Layout Before Printing (Mac OS X)	398
Using Favorites (Mac OS X)	399
Accessing the Printer Driver Dialog Box from Applications (Mac OS X)	400
Main Pane (Mac OS X)	401
Paper Information on Printer Dialog Box (Mac OS X)	403
Media Detailed Settings Dialog Box (Mac OS X)	404
View Settings Dialog Box for the Printing Application (Mac OS X)	405
Color Settings Pane: Color (Mac OS X)	406
Color Settings Pane: Monochrome (Mac OS X)	408
Page Setup Pane (Mac OS X)	409
Utility Pane (Mac OS X)	411
Additional Settings Pane (Mac OS X)	412
Support Pane (Mac OS X)	413
Printmonitor	414
imagePROGRAF Printmonitor (Macintosh)	414
Network Setting	415
Network Setting	415
Network Environment	415
Configuring the IP Address on the Printer	417
Configuring the IP Address Using imagePROGRAF Device Setup Utility	418
Configuring the IP Address Using the Printer Control Panel	419
Configuring the IP Address Using ARP and PING Commands	420
Using RemoteUI	421
Configuring the Printer's TCP/IP Network Settings	422
Configuring the Printer's AppleTalk Network Settings	424
Configuring the Printer's NetWare Network Settings	425
Specifying Printer-Related Information	427
Configuring the Communication Mode Manually	428
Email Notification When Printing is Finished or Errors Occur	429
Initializing the Network Settings	430
Network Setting (Windows)	431
Configuring the Printer Driver Destination (Windows)	431
Sharing the Printer in Windows	432
Configuring the Printer's NetWare Network Settings	434
Specifying the Printer's Frame Type	436
Specifying NetWare Print Services	438
Specifying NetWare Protocols	441
Configuring NetWare Network Settings	443
Installing imagePROGRAF Device Setup Utility	444
Configuring the IP Address Using imagePROGRAF Device Setup Utility	444
Network Setting (Mac OS X)	445
Configuring the Printer Driver Destination (Macintosh)	445
Configuring the Printer's AppleTalk Network Settings	446
Configuring the Destination for AppleTalk Network (Macintosh)	447
Configuring the Destination for TCP/IP Network (Macintosh)	450
Configuring the Destination for Bonjour Network (Macintosh)	452
Hard Disk	453
Hard Disk	453
Printer Hard Disk Operations	453
Saved Print Jobs	455
Saving Print Jobs Sent from Sources Other than the Printer Driver	458
Saving Print Jobs	459
Do Not Save Print Jobs in the Common Box	462
Managing Queued Jobs (Deleting or Preempting Other Jobs)	463
Setting Passwords for Personal Boxes	466
Naming Personal Boxes	470
Displaying a List of Saved Jobs	474
Printing a List of Saved Jobs	478
Printing Saved Jobs	479
Moving saved jobs	484
Displaying Details of Saved Jobs	489
Renaming Saved Jobs	493
Deleting Saved Jobs	498
Checking the Free Hard Disk Space	502
Erasing Data on the Printer's Hard Disk	504
Adjustments for Better Print Quality	505
Adjusting the Printhead	505
Correcting Print Misalignment	505
Adjusting the Printhead Alignment Automatically	505
Adjusting the Printhead Alignment Manually	507
Adjusting the Printhead Orientation	509
Adjusting the Printhead Height	511
Adjusting the feed amount	512
Adjusting the Feed Amount Automatically	512
Adjusting the Feed Amount Manually	515
Adjusting the Measurement Scale for Better Accuracy	518
Adjusting the Vacuum Strength	520
Maintenance	521
Ink Tanks	521
Ink Tanks	521
Replacing Ink Tanks	522
Checking Ink Tank Levels	527
When to Replace Ink Tanks	528
Printheads	529
Printhead	529
Checking the Print Quality	529
Improving the Print Quality	529
Checking for Nozzle Clogging	530
Cleaning the Printhead	531
Replacing the Printhead	532
Cutter Unit	539
Cutter Unit	539
Replacing the Cutter Unit	540
Maintenance Cartridge	542
Maintenance Cartridge	542
Replacing the Maintenance Cartridge	542
Checking the Remaining Maintenance Cartridge Capacity	549
When to Replace the Maintenance Cartridge	550
Cleaning the Printer	551
Cleaning the Printer Exterior	551
Cleaning Inside the Top Cover	552
Cleaning the Paper Retainer	554
Cleaning the Printhead	555
Other Maintenance	556
Preparing to Transfer the Printer	556
Updating the Firmware	560
Troubleshooting	561
Frequently Asked Questions	561
Frequently Asked Questions	561
Problems Regarding Paper	563
Clearing Jammed Roll Paper	563
Clearing a Jammed Sheet	566
Roll paper cannot be inserted into the Paper Feed Slot	568
Cannot Load Sheets	568
Paper is not cut neatly	568
Paper cannot be cut	568
Printing does not start	569
The Data lamp on the Control Panel does not light up	569
The Printer Does Not Respond Even if Print Jobs are Sent	569
The Display Screen indicates the system is filling with ink	569
The printer stops during a print job	570
An error message is shown on the Display Screen	570
The printer ejects blank, unprinted paper	570
The printer stops when printing a HP-GL/2 job (the carriage stops moving)	570
Problems with the printing quality	571
Printing is faint	571
Paper rubs against the Printhead	572
The edges of the paper are dirty	573
The surface of the paper is dirty	574
The back side of the paper is dirty	574
Printed colors are inaccurate	574
Banding in different colors occurs	575
Colors in printed images are uneven	576
Image Edges are Blurred or White Banding Occurs	576
The contrast becomes uneven during printing	576
The length of printed images is inaccurate	577
Documents are printed crooked	577
Documents are printed in monochrome	577
Line thickness is not uniform (Windows)	577
Lines are misaligned	577
Thin lines are not printed after switching to Economy Printing mode	578
Problems with the printing quality caused by the type of paper	578
Cannot print over a network	579
Cannot connect the printer to the network	579
Cannot print over a TCP/IP network	579
Cannot print over a NetWare network	580
Cannot print over AppleTalk or Bonjour networks	580
Installation problems	581
The IEEE 1394 Driver Cannot Be Installed Correctly	581
Removing Installed Printer Drivers	582
HP-GL/2 problems	583
With HP-GL/2, printing is misaligned.	583
Lines or images are missing in the HP-GL/2 data that was printed.	583
Lines Are Printed Too Thick or Thin During HP-GL/2 Printing	583
HP-GL/2 jobs are printed in monochrome (or color).	583
Printed Colors in Line Drawings are Inaccurate During HP-GL/2 Printing	583
HP-GL/2 jobs are printed 6 mm larger than specified	584
HP-GL/2 jobs are printed at maximum size, even if a standard size is specified	584
HP-GL/2 printing takes a long time.	584
The printer stops when printing a HP-GL/2 job (the carriage stops moving)	584
Other problems	585
The printer does not go on	585
If the Printer Makes a Strange Sound	585
Messages advising to check the maintenance cartridge are not cleared	585
The printer consumes a lot of ink	586
Ink Level Detection	586
Error Message	589
Responding to Messages	589
Responding to Messages	589
Error Messages	590
Messages regarding paper	592
Paper Mismatch	592
Papr Type Mismatch	592
Papr Size Mismatch	592
Paper size not detected.	593
Insufficient paper for job	593
This paper cannot be used.	593
Roll printing is selected.	594
Roll printing is selected, but sheets are loaded.	594
The roll is empty.	594
No sheets.	595
Sheet printing is selected.	595
Regular printing is selected, but a roll is loaded.	595
Cannot feed paper.	595
Paper jam.	596
Paper loaded askew.	596
Cannot detect papr	596
Leading edge detection error.	597
Cannot feed paper.	597
Cannot cut this paper.	597
End of paper feed.	597
Rel lever is in wrong position.	597
Borderless printng not possible.	598
Messages regarding ink	599
Ink insufficient.	599
No ink left.	599
Remaining level of the ink cannot be correctly detected.	600
Ink Level: Check	600
No ink tank loaded.	600
Ink tank error.	600
Messages regarding printing or adjusment	601
Use another paper.	601
Cannot print as specified.	601
Cannot adjust band.	601
Cannot adjust printhead.	601
Messages regarding printheads	602
Cannot adjust printhead.	602
Cannot adjust band.	602
PHead needs cleaning.	602
Problem with Printhead	602
Printhead error	603
Execute printhead cleaning.	603
Messages regarding the maintenance cartridge	604
No maintenance cartridge.	604
Prepare for maint cart replacement.	604
No Maintenance Cartridge capacity.	604
Maintenance cartridge full.	604
Maintenance cartridge problem.	604
Messages regarding the hard disk	605
Hard disk error.	605
File read error.	605
Mail box full.	605
Mail box full. Now printing without saving data.	605
Mail box nearly full.	605
Mail box full. Delete unwanted data	605
Mail box full. Cannot save.	606
Messages regarding HP-GL/2	607
This type of paper is not compatible with HP-GL/2.	607
GL2: Wxxxx The memory is full. (xxxx is 0501, 0903, or 0904)	607
GL2: W0502 The parameter is out of range.	607
GL2: W0504 This command is not supported.	607
Other Messages	608
GARO Wxxxx (x represents a number)	608
ERROR Exxx-xxxx (x represents a letter or number)	608
Hardware error. xxxxxxxx-xxxx (x represents a letter or number)	608
Top cover is open.	609
Carriage Cover is open.	609
Prepare for parts replacement.	609
Parts replacement time has passed.	609
Unknown file.	609
Multi-sensor error	609

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Contents

Adjust�ng the Measurement Scale for Better Accuracy

...........................................................

504

Adjust�ng the Vacuum Strength

...............................................................................................

506

Maintenance

507

Ink Tanks

.......................................................................................................

507

Ink Tanks

.................................................................................................................................

507

Replac�ng Ink Tanks

................................................................................................................

508

Check�ng Ink Tank Levels

........................................................................................................

513

When to Replace Ink Tanks

.....................................................................................................

514

Pr�ntheads

.....................................................................................................

515

Pr�nthead

.................................................................................................................................

515

Check�ng the Pr�nt Qual�ty

.......................................................................................................

515

Improv�ng the Pr�nt Qual�ty

......................................................................................................

515

Check�ng for Nozzle Clogg�ng

.................................................................................................

516

Clean�ng the Pr�nthead

............................................................................................................

517

Replac�ng the Pr�nthead

..........................................................................................................

518

Cutter Un�t

.....................................................................................................

525

Cutter Un�t

...............................................................................................................................

525

Replac�ng the Cutter Un�t

........................................................................................................

526

Ma�ntenance Cartr�dge

.................................................................................

528

Ma�ntenance Cartr�dge

............................................................................................................

528

Replac�ng the Ma�ntenance Cartr�dge

.....................................................................................

528

Check�ng the Rema�n�ng Ma�ntenance Cartr�dge Capac�ty

.....................................................

535

When to Replace the Ma�ntenance Cartr�dge

.........................................................................

536

Clean�ng the Pr�nter

......................................................................................

537

Clean�ng the Pr�nter Exter�or

...................................................................................................

537

Clean�ng Ins�de the Top Cover

................................................................................................

538

Clean�ng the Paper Reta�ner

...................................................................................................

540

Clean�ng the Pr�nthead

............................................................................................................

541

Other Ma�ntenance

.......................................................................................

542

Prepar�ng to Transfer the Pr�nter

.............................................................................................

542

Updat�ng the F�rmware

............................................................................................................

546

Troubleshooting

547

Frequently Asked Quest�ons

.........................................................................

547

Frequently Asked Quest�ons

...................................................................................................

547

Problems Regard�ng Paper

..........................................................................

549

Clear�ng Jammed Roll Paper

..................................................................................................

549

Clear�ng a Jammed Sheet

.......................................................................................................

552

Roll paper cannot be �nserted �nto the Paper Feed Slot

..........................................................

554

Cannot Load Sheets

................................................................................................................

554

Paper �s not cut neatly

.............................................................................................................

554

Paper cannot be cut

................................................................................................................

554