Canon imageFORMULA DR-2010M Workgroup Scanner Reference Guide - Page 28

Problem 8 Scanned images are saved in TIFF instead of JPEG format. Solutions When the scanner driver's [Mode] setting is [Auto Color Detection], documents detected as black and white (binary) are automatically saved as TIFF images, regardless of document settings. This occurs because JPEG format does not support black and white binary format images. If you want to save all images in JPEG format, change the scanning [Mode] to either [Color] or [256-level Gray]. Problem 9 Each scanned image of a multi-page document is saved as a separate document. Solutions With CaptureOnTouch, you can scan multiple pages into one image file when TIFF or PDF file format is selected. To do this, select [File type], click the [Detail Settings] button, and select [Save all pages as one file] in the displayed dialog box. Problem 10 Documents feed, but no scanned images are saved. Solutions When Panel-Feeding is selected as the feeding method on the scanner driver's setting screen, after a document is fed, scanning does not occur until the scan button is clicked on the scan panel. Problem 11 Scanned images of multiple pages cannot be saved in a single JPEG or PICT file. Solutions Multiple scanned images cannot be saved in a single JPEG or PICT file. Save the images in either TIFF or PDF format. Clearing a Paper Jam When paper jams occur during scanning, use the following procedure to clear them. CAUTION When removing jammed paper, take care not to cut your hands on the edges of the paper. 1 Remove any documents that have been left in the eject tray. 24