Canon imageFORMULA ScanFront 300 ScanFront 300/300P Operation Guide - Page 93

or Windows Server 2008 R2., Cannot log

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Cannot connect to the network (IP address conflict problem) Cause Solution The IP address that was set is already being used by another device. Contact the system administrator of the network, and change the IP address setting. Cannot connect to the network (LAN cable connection problem) Cause Solution The LAN cable is not connected properly. Check the connections of the LAN cable. Cannot connect to the network (device name conflict problem) Cause Solution The device name that was set is already being used by another device. Contact the system administrator of the network, and change the device name setting. When you install two or more ScanFront scanners, take care to ensure duplicate device names are not set. Cause Data has been saved to the folder. Cannot delete a folder Solution Cause Contact the administrator of the shared folder. Permission to change the shared folder has not been granted for the user name and password that were entered. Solution Contact the administrator of the shared folder. Cannot scan from the Home Cause The administrator has set user function restrictions. screen (certain users only) Solution Cause Contact the administrator of the ScanFront. Uppercase and lowercase letters were not entered correctly. 5 (See p. 4-3 and p. 3-5.) Cannot log in Solution Enter the uppercase and lowercase letters for the user name and password correctly. Troubleshooting Cannot browse shared folders during address registration. Cause Solution You are attempting to browse folders on a computer running Windows 7 or Windows Server 2008 R2. Enter the full path of the shared folder manually. Alternatively, enter the computer name and path up until the top-most folder of that computer. (You can then press the [Browse] button and specify the rest of the path in the screen that appears.) Cannot send image files to devices and folders on different segments of the network. Cause Solution A ScanFront Service Server does not exist on the network. (A ScanFront Service Server has not been configured or is not running.) Install ScanFront Service on a computer on the same network as the scanner. If a ScanFront Service Server has been implemented, check the necessary settings. In addition, you must start the ScanFront Service Server before turning ON the ScanFront. 5-3

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5-3
5
Troubleshooting
Cannot connect to the network
(IP address conflict problem)
Cause
The IP address that was set is already being used by another device.
Solution
Contact the system administrator of the network, and change the IP
address setting.
Cannot connect to the network
(LAN cable connection problem)
Cause
The LAN cable is not connected properly.
Solution
Check the connections of the LAN cable.
Cannot connect to the network
(device name conflict problem)
Cause
The device name that was set is already being used by another device.
Solution
Contact the system administrator of the network, and change the device
name setting. When you install two or more ScanFront scanners, take
care to ensure duplicate device names are not set.
Cannot delete a folder
Cause
Data has been saved to the folder.
Solution
Contact the administrator of the shared folder.
Cause
Permission to change the shared folder has not been granted for the user
name and password that were entered.
Solution
Contact the administrator of the shared folder.
Cannot scan from the Home
screen (certain users only)
Cause
The administrator has set user function restrictions.
Solution
Contact the administrator of the ScanFront.
Cannot log in
Cause
Uppercase and lowercase letters were not entered correctly.
(See p. 4-3 and p. 3-5.)
Solution
Enter the uppercase and lowercase letters for the user name and
password correctly.
Cannot browse shared folders
during address registration.
Cause
You are attempting to browse folders on a computer running Windows 7
or Windows Server 2008 R2.
Solution
Enter the full path of the shared folder manually.
Alternatively, enter the computer name and path up until the top-most
folder of that computer. (You can then press the [Browse] button and
specify the rest of the path in the screen that appears.)
Cannot send image files to
devices and folders on different
segments of the network.
Cause
A ScanFront Service Server does not exist on the network. (A
ScanFront Service Server has not been configured or is not running.)
Solution
Install ScanFront Service on a computer on the same network as the
scanner. If a ScanFront Service Server has been implemented, check the
necessary settings. In addition, you must start the ScanFront Service
Server before turning ON the ScanFront.