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Problems Regarding Paper, Clearing Jammed Roll Paper

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Problems Regarding Paper Problems Regarding Paper Clearing Jammed Roll Paper If roll paper jams, follow the steps below to remove jams. Caution • Remove any jammed paper promptly. Note • If you do not nd any scraps or jams, see "Troubleshooting When Paper Jams are not Found". (→P.625) 1. Turn the printer off. (→P.29) 2. Open the Top Cover. 3. If the Carriage is out, move the Carriage out of the way, away from the paper. Important • Do not touch the Linear Scale (a), Carriage Shaft (b), or Ink Tube Stabilizer (c). Touching these parts may damage them. Troubleshooting 619

Section	Page
TOP	1
Contents	3
Introduction	15
How to use this manual	15
About This User Manual	15
Searching Topics	17
HTML Version of the Manual for Printing	19
Printer Parts	27
Printer parts	27
Front	27
Back	29
Top Cover (Inside)	30
Carriage	32
Ink Tank Cover (Inside)	33
Stationary Output Stacker	34
Using the Stationary Output Stacker	35
Stowing the Stationary Output Stacker	37
Control Panel	39
Control Panel	41
Control Panel	41
Turning the Printer On and Off	43
Printer Modes	45
Switching Modes	50
Printer Menu Operations	52
Main Menu Operations	54
Menu Structure	58
Main Menu Settings	71
Main Menu Settings (During Printing)	84
Submenu Display	85
Status Print	87
Checking Instructions During Printer Operations	94
Optional accessories	96
Roll Holder Set	96
IEEE 1394 (FireWire) Expansion Board	97
Media Take-up Unit	98
Using the Media Take-up Unit	100
Removing Printed Documents from the Media Take-up Unit	107
Wheeled Output Stacker	110
Using the Wheeled Output Stacker	111
Printer Specifications	113
Specifications	113
Basic Environmental Performance	118
Print Area	119
Basic Printing Workflow	120
Printing procedure	120
Printing Options Using Rolls and Sheets	120
Loading and Printing on Rolls	122
Loading and Printing on Sheets	126
Printing in Windows	129
Printing in Mac OS X	130
Using the Stationary Output Stacker	132
Canceling print jobs	134
Canceling Print Jobs from the Control Panel	134
Canceling Print Jobs from Windows	135
Canceling Print Jobs from Mac OS X	137
Handling Paper	139
Paper	139
Types of Paper	139
Paper Sizes	144
Handling rolls	147
Selecting the Paper Source	147
Selecting the Paper Type (Roll)	148
Specifying the Paper Length (Roll)	149
Attaching the Roll Holder to Rolls	150
Loading Rolls in the Printer	153
Removing the Roll from the Printer	157
Removing the Roll Holder from Rolls	159
Clearing Jammed Roll Paper	161
Feeding Roll Paper Manually	165
Keeping Track of the Amount of Roll Paper Left	166
Specifying the Ink Drying Time for Rolls	167
Specifying the Cutting Method for Rolls	169
Cutting the Leading Edge of Roll Paper Automatically	173
Reducing Dust from Cutting Rolls	174
Roll Holder Set	175
Handling sheets for paper feed slots	176
Selecting the Paper Source	176
Selecting the Paper Type (Sheet)	177
Loading Sheets in the Printer	178
Manually Loading Paper to the Position for Printing	181
Removing Sheets	183
Clearing a Jammed Sheet	184
Working With Various Print Jobs	186
Printing Photos and Images	186
Printing Photos and Images	186
Printing Photos and Images (Windows)	188
Printing Photos and Images (Mac OS X)	190
Printing Photos in Monochrome	193
Fine-Tuning Monochrome Settings When Printing Photos (Windows)	194
Fine-Tuning Monochrome Settings When Printing Photos (Mac OS X)	196
Printing CAD Drawings	199
Printing CAD Drawings	199
Printing Line Drawings and Text	199
Printing Line Drawings and Text (Windows)	201
Printing Line Drawings and Text (Mac OS X)	203
Printing CAD Drawings in Monochrome	206
Fine-Tuning Monochrome Settings When Printing Line Drawings (Windows)	207
Fine-Tuning Monochrome Settings When Printing Line Drawings (Mac OS X)	209
Specifying Colors and Printing CAD Drawings	212
Specifying Colors and Printing CAD Drawings (Windows)	213
HP-GL/2 Printing	215
Printing Office Documents	216
Printing Office Documents	216
Printing Office Documents (Windows)	217
Printing Office Documents (Mac OS X)	219
Using the Printer With a Color imageRUNNER	221
Printing Enlargements of Scanned Originals from a Color imageRUNNER	221
Printing Enlargements of Scanned Originals from a Color imageRUNNER (Windows)	221
Printing Enlargements of Scanned Originals from a Color imageRUNNER (Mac OS X)	224
Enhanced Printing Options	226
Adjusting Images	226
Adjusting the Color in the Printer Driver	226
Fine-Tuning Colors of Photos and Images (Windows)	230
Fine-Tuning Colors of Photos and Images (Mac OS X)	233
Giving Priority to Particular Graphic Elements and Colors for Printing	236
Choosing the Document Type and Printing Conditions (Windows)	240
Choosing the Document Type and Printing Conditions (Mac OS X)	242
Choosing Paper for Printing	245
Choosing a Paper for Printing	245
Selecting the Paper Type (Roll)	246
Selecting the Paper Type (Sheet)	247
Specifying Paper in the Printer Driver	248
Specifying Paper in the Printer Driver (Windows)	249
Specifying Paper in the Printer Driver (Mac OS X)	251
Printing enlargements or reductions	253
Resizing Originals to Match the Paper Size	253
Resizing Originals to Match the Paper Size (Windows)	254
Resizing Originals to Match the Paper Size (Mac OS X)	256
Resizing Originals to Fit the Roll Width	259
Resizing Originals to Fit the Roll Width (Windows)	260
Resizing Originals to Fit the Roll Width (Mac OS X)	262
Resizing Originals by Entering a Scaling Value	265
Resizing Originals by Entering a Scaling Value (Windows)	266
Resizing Originals by Entering a Scaling Value (Mac OS X)	268
Printing Enlargements of Scanned Originals from a Color imageRUNNER	271
Printing Enlargements of Scanned Originals from a Color imageRUNNER (Windows)	272
Printing Enlargements of Scanned Originals from a Color imageRUNNER (Mac OS X)	274
Printing at full size	276
Printing on Oversized Paper	276
Printing at Full Size (Windows)	278
Printing at Full Size (Mac OS X)	280
Borderless Printing at Actual Size	283
Borderless Printing at Actual Size (Windows)	285
Borderless Printing at Actual Size (Mac OS X)	287
Borderless Printing	290
Borderless Printing on Paper of Equivalent Size	290
Borderless Printing by Resizing Originals to Match the Paper Size (Windows)	292
Borderless Printing by Resizing Originals to Match the Paper Size (Mac OS X)	294
Borderless Printing by Resizing Originals to Fit the Roll Width	297
Borderless Printing by Resizing Originals to Fit the Roll Width (Windows)	299
Borderless Printing by Resizing Originals to Fit the Roll Width (Mac OS X)	301
Borderless Printing at Actual Size	304
Borderless Printing at Actual Size (Windows)	306
Borderless Printing at Actual Size (Mac OS X)	308
Printing banners or at other non-standard sizes	311
Printing Vertical or Horizontal Banners (Large-Format Printing)	311
Printing Vertical or Horizontal Banners (Large-Format Printing; Windows)	313
Printing Vertical or Horizontal Banners (Large-Format Printing; Mac OS X)	317
Printing on Non-Standard Paper Sizes	321
Printing on Non-Standard Paper Sizes (Windows)	322
Printing on Non-Standard Paper Sizes (Mac OS X)	326
Tiling and multiple pages per sheet	328
Printing Multiple Originals Next to Each Other	328
Printing Multiple Originals Next to Each Other (Windows)	330
Printing Multiple Originals Next to Each Other (Mac OS X)	332
Printing Multiple Pages Continuously	334
Printing Multiple Pages Continuously (Windows)	335
Printing Multiple Pages Continuously (Mac OS X)	337
Printing Multiple Pages Per Sheet	339
Printing Multiple Pages Per Sheet (Windows)	340
Printing Multiple Pages Per Sheet (Mac OS X)	342
Printing Posters in Sections	345
Printing Large Posters (Windows)	346
Centering originals	348
Printing Originals Centered on Rolls	348
Printing Originals Centered on Rolls (Windows)	349
Printing Originals Centered on Rolls (Mac OS X)	351
Printing Originals Centered on Sheets	354
Printing Originals Centered on Sheets (Windows)	355
Printing Originals Centered on Sheets (Mac OS X)	357
Conserving roll paper	359
Conserving Roll Paper by Rotating Originals 90 Degrees	359
Conserving Roll Paper by Rotating Originals 90 Degrees (Windows)	360
Conserving Roll Paper by Rotating Originals 90 Degrees (Mac OS X)	362
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins	365
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Windows)	366
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Mac OS X)	368
Checking Images Before Printing	371
Checking the Layout in a Preview Before Printing	371
Checking the Layout in a Preview Before Printing (Windows)	373
Checking the Layout in a Preview Before Printing (Mac OS X)	376
Other useful settings	377
Printing With Watermarks	377
Printing with Watermarks-COPY, FILE COPY, and so on (Windows)	378
Making the Original Orientation Match the Paper Orientation	380
Making the Original Orientation Match the Paper Orientation (Windows)	381
Making the Original Orientation Match the Paper Orientation (Mac OS X)	383
Using Favorites	386
Using Favorites (Windows)	387
Using Favorites (Mac OS X)	389
Cutting Roll Paper After Printing	390
Cutting Roll Paper After Printing (Windows)	391
Cutting Roll Paper After Printing (Mac OS X)	392
Windows Software	394
Printer Driver	394
Printer Driver Settings (Windows)	394
Specifying Paper in the Printer Driver (Windows)	396
Confirming Print Settings (Windows)	398
Checking the Layout in a Preview Before Printing (Windows)	400
Using Favorites (Windows)	403
Accessing the Printer Driver Dialog Box from Applications (Windows)	405
Accessing the Printer Driver Dialog Box from the Operating System Menu (Windows)	407
Main Sheet (Windows)	409
Paper Information on Printer Dialog Box (Windows)	412
Media Detailed Settings Dialog Box (Windows)	413
View Settings Dialog Box for the Printing Application (Windows)	414
Color Adjustment Sheet: Color (Windows)	415
Matching Sheet (Windows)	417
Color Adjustment Sheet: Monochrome (Windows)	419
Page Setup Sheet (Windows)	421
Paper Size Options Dialog Box (Windows)	423
Layout Sheet (Windows)	424
Page Options Dialog Box (Windows)	426
Special Settings Dialog Box (Windows)	427
Favorites Sheet (Windows)	428
Utility Sheet (Windows)	430
Support Sheet (Windows)	431
Device Settings Sheet (Windows)	432
Settings Summaries Dialog Box (Windows)	433
Status Monitor	434
imagePROGRAF Status Monitor (Windows)	434
Digital Photo Front-Access	435
Digital Photo Front-Access	435
PosterArtist	436
Using PosterArtist to Compose Originals	436
Using PosterArtist to Compose Originals (Windows)	437
Device Setup Utility	439
imagePROGRAF Device Setup Utility	439
Installing imagePROGRAF Device Setup Utility	440
Configuring the IP Address Using imagePROGRAF Device Setup Utility	441
Mac OS X Software	442
Printer Driver	442
Printer Driver Settings (Mac OS X)	442
Specifying Paper in the Printer Driver (Mac OS X)	443
Confirming Print Settings (Mac OS X)	445
Checking the Layout in a Preview Before Printing (Mac OS X)	447
Using Favorites (Mac OS X)	448
Accessing the Printer Driver Dialog Box from Applications (Mac OS X)	449
Main Pane (Mac OS X)	450
Paper Information on Printer Dialog Box (Mac OS X)	453
Media Detailed Settings Dialog Box (Mac OS X)	454
View Settings Dialog Box for the Printing Application (Mac OS X)	455
Color Settings Pane: Color (Mac OS X)	456
Color Settings Pane: Monochrome (Mac OS X)	458
Page Setup Pane (Mac OS X)	459
Utility Pane (Mac OS X)	461
Additional Settings Pane (Mac OS X)	462
Support Pane (Mac OS X)	463
Printmonitor	464
imagePROGRAF Printmonitor (Macintosh)	464
Network Setting	465
Network Setting	465
Network Environment	465
Configuring the IP Address on the Printer	467
Configuring the IP Address Using imagePROGRAF Device Setup Utility	468
Configuring the IP Address Using the Printer Control Panel	469
Configuring the IP Address Using ARP and PING Commands	470
Using RemoteUI	471
Configuring the Printer's TCP/IP Network Settings	472
Configuring the Printer's AppleTalk Network Settings	474
Configuring the Printer's NetWare Network Settings	475
Specifying Printer-Related Information	477
Email Notification When Printing is Finished or Errors Occur	478
Initializing the Network Settings	479
Network Setting (Windows)	480
Configuring the Printer Driver Destination (Windows)	480
Sharing the Printer in Windows	481
Configuring the Printer's NetWare Network Settings	483
Specifying the Printer's Frame Type	485
Specifying NetWare Print Services	487
Specifying NetWare Protocols	490
Configuring NetWare Network Settings	492
Installing imagePROGRAF Device Setup Utility	493
Configuring the IP Address Using imagePROGRAF Device Setup Utility	494
Network Setting (Mac OS X)	495
Configuring the Printer Driver Destination (Macintosh)	495
Configuring the Printer's AppleTalk Network Settings	496
Configuring the Destination for AppleTalk Networks (Macintosh)	497
Configuring the Destination for TCP/IP Network (Macintosh)	500
Configuring the Destination for Bonjour Network (Macintosh)	503
Hard Disk	504
Hard Disk	504
Printer Hard Disk Operations	504
Saved Print Jobs	506
Saving Print Jobs Sent from Sources Other than the Printer Driver	508
Saving Print Jobs	509
Do Not Save Print Jobs in the Common Box	513
Managing Queued Jobs (Deleting or Preempting Other Jobs)	514
Setting Passwords for Personal Boxes	517
Naming Personal Boxes	522
Displaying a List of Saved Jobs	527
Printing a List of Saved Jobs	532
Printing Saved Jobs	533
Moving Saved Jobs	540
Displaying Details of Saved Jobs	546
Renaming Saved Jobs	551
Deleting Saved Jobs	558
Checking the Free Hard Disk Space	563
Erasing Data on the Printer's Hard Disk	566
Adjustments for Better Print Quality	567
Adjusting the Printhead	567
Adjusting the Printhead	567
Automatic Straightening of Lines and Colors (Auto Head Adj.)	568
Manual Straightening of Lines and Colors (Manual Head Adj)	570
Adjusting Line Misalignment (Head Inc. Adj.)	572
Troubleshooting Paper Abrasion and Blurry Images (Head Height)	575
Adjusting the feed amount	576
Adjusting the Feed Amount	576
Selecting a Feed Amount Adjustment Method (Feed Priority)	577
Auto Band Adjustment (Auto Band Adj.)	578
Manual Band Adjustment (Manual Band Adj)	580
Banding Adjustment During Printing (Fine Band Adj.)	582
Adjusting Line Length (Adjust Length)	583
Adjusting the Vacuum Strength (VacuumStrngth)	585
Maintenance	586
Ink Tanks	586
Ink Tanks	586
Replacing Ink Tanks	587
Checking Ink Tank Levels	598
When to Replace Ink Tanks	599
Printheads	600
Printhead	600
Checking for Nozzle Clogging	601
Cleaning the Printhead	602
Replacing the Printhead	603
Maintenance Cartridge	609
Maintenance Cartridge	609
Replacing the Maintenance Cartridge	609
Checking the Remaining Maintenance Cartridge Capacity	617
When to Replace the Maintenance Cartridge	618
Cleaning the Printer	619
Cleaning the Printer Exterior	619
Cleaning Inside the Top Cover	620
Cleaning the Printhead	623
Other Maintenance	624
Preparing to Transfer the Printer	624
Updating the Firmware	629
Troubleshooting	630
Frequently Asked Questions	630
Frequently Asked Questions	630
Problems Regarding Paper	633
Clearing Jammed Roll Paper	633
Clearing a Jammed Sheet	637
Troubleshooting When Paper Jams are not Found	639
Roll paper cannot be inserted into the Paper Feed Slot	641
Cannot Load Sheets	641
Paper is not cut straight	641
Paper is not cut	641
The Media Take-up Unit Continues Rotating	642
Printing does not start	643
The Data lamp on the Control Panel does not light up	643
The printer does not respond even if print jobs are sent	643
The display screen indicates the system is filling with ink	643
The printer stops during a print job	644
An error message is shown on the Display Screen	644
The printer ejects blank, unprinted paper	644
The printer stops when printing a HP-GL/2 job (the carriage stops moving)	644
Problems with the printing quality	645
Printing is faint	645
Paper rubs against the printhead	646
The edges of the paper are dirty	647
The surface of the paper is dirty	648
The back side of the paper is dirty	648
Printed colors are inaccurate	649
Banding in different colors occurs	650
Colors in printed images are uneven	651
Image Edges are Blurred or White Banding Occurs	652
Setting the Blue Switch on the Platen	653
The contrast becomes uneven during printing	655
The length of printed images is inaccurate	655
Documents are printed crooked	655
Documents are printed in monochrome	656
Line thickness is not uniform	656
Lines are misaligned	657
Problems with the printing quality caused by the type of paper	657
Cannot print over a network	658
Cannot connect the printer to the network	658
Configuring the Communication Mode Manually	659
Cannot print over a TCP/IP network	660
Cannot print over a NetWare network	660
Cannot print over AppleTalk or Bonjour networks	661
Installation problems	662
The IEEE 1394 Driver Cannot Be Installed Correctly	662
Removing Installed Printer Drivers	663
HP-GL/2 problems	664
Lines or images are missing in the HP-GL/2 data that was printed.	664
Lines Are Printed Too Thick or Thin During HP-GL/2 Printing	664
HP-GL/2 jobs are printed in monochrome (or color).	664
Printed Colors in Line Drawings are Inaccurate During HP-GL/2 Printing	664
HP-GL/2 printing takes a long time.	664
The printer stops when printing a HP-GL/2 job (the carriage stops moving)	665
Other problems	666
The printer does not go on	666
If the Printer Makes a Strange Sound	667
Messages advising to check the maintenance cartridge are not cleared	668
The printer consumes a lot of ink	668
Ink level detection	669
Error Message	671
Responding to Messages	671
Responding to Messages	671
Error Messages	672
Messages regarding paper	674
Papr Type Mismatch	674
PaprTypeMismatch	674
The paper is too small.	675
RollWdthMismatch	675
Paper size not detected.	676
Insufficient paper for job	677
This paper cannot be used.	677
Roll printing is selected.	677
Roll printing is selected, but sheets are loaded.	678
The roll is empty.	679
Sheet removed.	680
Sheet printing is selected.	680
Regular printing is selected, but a roll is loaded.	680
Paper jam.	680
Paper loaded askew.	681
Paper cutting failed.	682
End of paper feed.	682
Rel lever is in wrong position.	683
Rewinding error.	683
Media take-up unit ready.	683
Turn on the media take-up unit.	683
Borderless printng not possible.	684
Messages regarding ink	685
Ink insufficient.	685
No ink left.	685
Remaining level of the ink cannot be correctly detected.	685
Close Ink Tank Cover	685
Ink tank is empty.	686
Not much ink is left.	686
No ink tank loaded.	686
Wrong ink tank.	686
The display screen indicates Agitating	687
Messages regarding printing or adjusment	688
Use another paper.	688
Cannot print as specified.	688
Cannot adjust band.	688
Cannot adjust printhead.	689
Borderless printng not possible. Paper stretched or shrank.	689
Before borderless printing, move the blue platen switch.	689
Blue platen switch is dirty.	690
Messages regarding printheads	691
Cannot adjust printhead.	691
Cannot adjust band.	691
PHead needs cleaning.	692
Wrong printhead.	692
Problem with Printhead	692
Printhead error	692
No printhead	692
Messages regarding the maintenance cartridge	693
Insert the maintenance cartridge.	693
Wrong maintenance cartridge.	693
Prepare for maint cart replacement.	693
No Maintenance Cartridge capacity.	693
Maintenance cartridge full.	693
Maintenance cartridge problem.	693
Messages regarding the hard disk	694
Hard disk error.	694
File read error.	694
The mail box is full.	694
Mail box full. Now printing without saving data.	694
Mail box nearly full.	694
Maximum jobs stored.	695
Too many jobs for mail box.	695
Messages regarding HP-GL/2	696
This type of paper is not compatible with HP-GL/2.	696
GL2: Wxxxx The memory is full. (xxxx is 0501, 0903, or 0904)	696
GL2: W0502 The parameter is out of range.	696
GL2: W0504 This command is not supported.	696
Other Messages	697
GARO Wxxxx (x represents a number)	697
ERROR Exxx-xxxx (x represents a letter or number)	697
Hardware error. xxxxxxxx-xxxx (x represents a letter or number)	697
Top cover is open.	697
Prepare for parts replacement.	698
Parts replacement time has passed.	698
Unknown file.	698
Multi-sensor error	698