Cisco 6961 User Guide

Cisco 6961 - Unified IP Phone Standard VoIP Manual

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  • Cisco 6961 | User Guide - Page 1
    Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
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  • Cisco 6961 | User Guide - Page 3
    OL-20187-01 QUICK REFERENCE Cisco Unified IP Phone 6921, 6941, and 6961 for Cisco Unified Communications Manager 7.1 (SCCP) Softkeys Phone Screen Icons Buttons Common Phone Tasks Softkeys All Calls Answer Apply Call Callback Cancel Clear Delete Del Call Details Dial Divert Edit EditDial Exit Fwd
  • Cisco 6961 | User Guide - Page 4
    not disturb (DND) Idle intercom line One-way intercom call (whisper) Two-way intercom call (connected) Buttons Applications Contacts Messages Transfer Hold Conference Volume Speakerphone Mute Headset Navigation bar and Select button For the Cisco Unified IP Phone Quick Start Guides, go to this URL
  • Cisco 6961 | User Guide - Page 5
    19 Cisco Unified IP Phone 6961 20 Phone Connections 20 Buttons and Hardware 22 Phone Screen 24 Footstand 24 Higher Viewing Angle 26 Lower Viewing Angle 27 Handset Rest 28 Applications 29 Phone Applications 29 Call History 29 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified
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    Preferences 32 Ring Tones 32 Contrast 32 Services 33 Access Services 33 Phone Information 33 View Phone Information 33 Administrator Settings 34 Contacts 35 Phone Contacts 35 Corporate Directory 35 Search for and Dial a Contact 35 Search for and Dial a Contact While on a Call 36 Personal Directory
  • Cisco 6961 | User Guide - Page 7
    Using Assisted Directed Call Park 46 Park and Retrieve a Call Using Manual Directed Call Park 46 Call Pickup 47 Answer a Call Using Pickup 47 Dial 52 Place a Call with a Fast-Dial Button 52 Hold 53 Hold and Resume a Call 53 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified
  • Cisco 6961 | User Guide - Page 8
    58 Mute 58 Mute Your Phone 58 On-hook Dialing 58 Dial a Number On-hook 58 Privacy 58 Enable Privacy on a Shared Line 59 Quality Reporting Tool 59 Report Problems on Your Phone 59 Redial 59 Redial a Number 59 Shared Lines 60 Speed Dial 60 Place a Call with a Speed-Dial Button 61 vi OL-18397-01
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    Search for Services 69 Change or End Services 69 Change a Service Name 70 Add a Service to an Available Programmable Feature Button 70 User Settings 70 Change Your Browser Password 70 Change Your PIN 71 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager
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    77 Frequently Asked Questions 77 Troubleshooting Tips 77 Conference 77 Personal Directory 78 Shared Lines 78 User Options 79 Product Safety, Security, Accessibility, and Related Information 80 Safety and Performance Information 80 Power Outage 80 External Devices 80 Cisco Product Security 81 viii
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    81 Vision Impaired and Blind Accessibility Features 85 Mobility Impaired Accessibility Features 87 Additional Information 90 Warranty 91 Cisco One-Year Limited Hardware Warranty Terms 91 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) ix
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    x OL-18397-01
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    • Footstand • Handset rest Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP
  • Cisco 6961 | User Guide - Page 14
    7 6 5 192762 1 DC adaptor port (DC48V). 5 2 AC-to-DC power supply (optional). 6 3 AC power wall plug (optional). 7 4 Network port (10/100 SW) connection. IEEE 802.3af power enabled. Access port (10/100 PC) connection. Handset connection. Analog headset connection (optional). 2 OL-18397-01
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    status, softkey options, speed dials, placed calls, and phone menu listings. Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP
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    phone line. Depending on how your system administrator sets up the phone, Line 2 may provide access to: • Secondary phone line • Speed-dial number (speed-dial button) • Web-based service Red, flashing-Remote line on hold Toggles the headset on or off. When the headset is on, the button is lit. 10
  • Cisco 6961 | User Guide - Page 17
    or actions. Footstand If your phone is placed on a table or desk, the footstand can be connected to the back of the phone for a higher or lower viewing angle, depending on your preference. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 5
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    2 1 194407 CISCO 1 Footstand slots for a higher viewing angle 2 Footstand slots for a lower viewing angle 6 OL-18397-01
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    Higher Viewing Angle Your Phone Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 7
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    Lower Viewing Angle 8 OL-18397-01
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    Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest Return the handset to the handset rest. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 9
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    Cisco Unified IP Phone 6941 The Cisco Unified IP Phone 6941 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator
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    power supply (optional). 6 3 AC power wall plug (optional). 7 4 Network port (10/100 SW) connection. IEEE 802.3af power enabled. Access port (10/100 PC) connection. Handset connection. Analog headset connection (optional). Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified
  • Cisco 6961 | User Guide - Page 24
    Buttons and Hardware 1 2 3 17 4 16 5 15 6 14 7 8 13 1 2 /.@ ABC 4 5 GHI JKL 7 8 PQRS TUV 0 3 DEF 6 MNO 9 WXYZ 9 10 192526 12 11 12 OL-18397-01
  • Cisco 6961 | User Guide - Page 25
    sets up the phone, enable softkey options displayed on your phone screen. Transfers a call. 6 Conference button Creates a conference call. 7 Hold button Places an active call on hold. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP
  • Cisco 6961 | User Guide - Page 26
    and highlight items. When phone is on-hook, displays phone numbers from your Placed Call listing (up arrow) or your speed dials (down arrow). The Select button (in the middle of the Navigation bar) allows you to select a highlighted item. Toggles the headset on or off. When the headset is on, the
  • Cisco 6961 | User Guide - Page 27
    labels Display softkeys for available features or actions. Footstand If the phone is placed on a table or desk, the footstand can be connected to the back of your phone for a higher or lower viewing angle, depending on your preference. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide
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    2 1 194407 CISCO 1 Footstand slots for a higher viewing angle 2 Footstand slots for a lower viewing angle 16 OL-18397-01
  • Cisco 6961 | User Guide - Page 29
    Higher Viewing Angle Your Phone Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 17
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    Lower Viewing Angle 18 OL-18397-01
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    Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to Return the handset to the handset rest. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 19
  • Cisco 6961 | User Guide - Page 32
    Cisco Unified IP Phone 6961 The Cisco Unified IP Phone 6961 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator
  • Cisco 6961 | User Guide - Page 33
    -to-DC power supply (optional). 6 3 AC power wall plug (optional). 7 4 Network port (10/100 SW) connection. IEEE 802.3af power enabled. Access port (10/100 PC) connection. Handset connection. Headset connection (optional). Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified
  • Cisco 6961 | User Guide - Page 34
    buttons Indicates an incoming call (flashing red) or new voice message (steady red). Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. Depending on how your system administrator sets up the
  • Cisco 6961 | User Guide - Page 35
    Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number). Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 23
  • Cisco 6961 | User Guide - Page 36
    the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). 14 Messages button Auto-dials your voice label and other information such as placed calls, speed dials, and phone menu listings. Display softkeys for available features or actions. Footstand If the phone
  • Cisco 6961 | User Guide - Page 37
    Your Phone 2 1 CISCO 1 Footstand slots for a higher viewing angle 2 Footstand slots for a lower viewing angle Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 25 194406
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    Higher Viewing Angle 26 OL-18397-01
  • Cisco 6961 | User Guide - Page 39
    Lower Viewing Angle Your Phone Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 27
  • Cisco 6961 | User Guide - Page 40
    Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle. 1 2 3 192897 1 Remove the handset from
  • Cisco 6961 | User Guide - Page 41
    limit is for all lines combined. You can sort the Call History list by all lines, each line, or by missed calls. You can also dial a number directly from the Call History list. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 29
  • Cisco 6961 | User Guide - Page 42
    softkey. 6. Press the softkey to return to the Call History screen. Dial From Call History 1. Press the Applications button . 2. Select Call History. 4. From the Call History list, select the call you want to dial and do one of the following: - Press the Call softkey. - Press the line
  • Cisco 6961 | User Guide - Page 43
    cursor to the left. 7. Press the softkey to delete numbers. 8. Press the Dial softkey to dial the edited number (you may need to press the more softkey first). 9. Press History screen. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 31
  • Cisco 6961 | User Guide - Page 44
    Preferences Preferences allows you to set these user preferences: • Ring Tone • Contrast Ring Tones You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone. Change Ringtone for a Line 1. Press the Applications
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    1. Press the Applications button . 2. Select Phone Information. (Use the Navigation bar and button to scroll and select.) 3. Press the Exit softkey to return to the Applications screen. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 33
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    Administrator Settings For information on accessing and changing the Administrator Settings, see your system administrator. 34 OL-18397-01
  • Cisco 6961 | User Guide - Page 47
    , and select a contact. 5. To dial a contact, use one of these options: - Press the Dial softkey. - Press the Select button. - Press the contact label number. - Press a line button. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 35
  • Cisco 6961 | User Guide - Page 48
    the Speakerphone button . - Press the Headset button . - Pick up the handset. Search for and Dial a Contact While on a Call 1. directory: • Phone-Using your phone, you can: - Set up and use Personal Directory - Assign and use fast-dial codes • User Options Web Pages-Using User Options web
  • Cisco 6961 | User Guide - Page 49
    for an Entry in Personal Directory 1. Sign in to Personal Directory. 2. Select Personal Address Book. (Use the Navigation bar and button to scroll and select.) Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 37
  • Cisco 6961 | User Guide - Page 50
    want to dial. 3. To dial a contact, use one of these options: - Press the Dial softkey. - Press a line button. - Press the Speakerphone button . - Press the Headset button . or email address. 4. Press the Phones softkey to modify a phone number. 5. Press the Update softkey. 38 OL-18397-01
  • Cisco 6961 | User Guide - Page 51
    Directory and search for a fast-dial code. (Use the Navigation bar and button to scroll and select.) 2. Select the fast-dial code that you want to delete. 3. Press the Remove softkey. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 39
  • Cisco 6961 | User Guide - Page 52
    , headset, or speakerphone when you place a call. The stutter tone is line-specific. You hear it only when using the line that has a waiting message. You can configure the audible message indicator using your User Options web pages. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco
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    button to listen to voice messages left on any line. • Press a line button, then press Messages to hear only the voice messages for that line. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 41
  • Cisco 6961 | User Guide - Page 54
    Hold Hunt Groups Intercom Malicious Call Identification (MCID) Meet Me Mobile Connect Dedicated Feature Button X X Programmable Feature Button X X X X X X X X X X X X X X Softkey X X X X X X X X Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager
  • Cisco 6961 | User Guide - Page 55
    must manually answer them. unlit. Otherwise, calls ring normally and Call Back Call Back allows you to receive an audio and visual notification on your phone when a busy or unavailable party becomes available. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications
  • Cisco 6961 | User Guide - Page 56
    accessible only from your User Options web pages. When forwarding calls from your phone: • Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary. • Call forwarding is phone-line specific. If a call reaches
  • Cisco 6961 | User Guide - Page 57
    then dialing the Directed Call number you used to park the call. Your system administrator sets up either the Directed Call Park or Park feature on your phone, but not both. Related Topics Line Status, page 55 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications
  • Cisco 6961 | User Guide - Page 58
    a parked call before it reverts to ringing at the original number. 4. Retrieve the call, from any other Cisco Unified IP Phone in your network as follows: a. Enter the park retrieval prefix. b. Dial the Directed Call number. For example, if the park retrieval prefix is "99" and the Directed Call
  • Cisco 6961 | User Guide - Page 59
    to answer a call on a phone outside your pickup group. If you have multiple lines and want to pick up the call on another line, first press the desired line button, then press GPickup. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 47
  • Cisco 6961 | User Guide - Page 60
    . Answer a Call Using Other Pickup 1. Press the OPickup softkey to transfer a call in your pickup group or in an associated group to your phone. If your phone supports auto-pickup, you are now connected to the call. 2. If the call rings, press the Answer softkey to connect to the call. Call Waiting
  • Cisco 6961 | User Guide - Page 61
    phone supports two types of codes (provided by your administrator): • Client Matter Codes (CMC) require you to enter a code to specify that the call relates to a specific hang up. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 49
  • Cisco 6961 | User Guide - Page 62
    a Conference 1. Verify that you are on an active call (not on hold). 2. Press the Conference button . 3. Enter the phone number for the party you want to add (or press a speed-dial button). 4. Wait for the party to answer (or skip to step 5 while the call is ringing). 5. Press the Conference
  • Cisco 6961 | User Guide - Page 63
    intercom calls are auto-answered. Related Topics User Options, page 64 Turn DND On and Off 1. Press the DND button to turn on DND. Visual confirmation displays briefly. 2. Press the button again to turn off DND. Visual confirmation displays briefly. Cisco Unified IP Phone 6921, 6941, and 6961 User
  • Cisco 6961 | User Guide - Page 64
    Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. After you sign in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator sets up EM for you. Enable
  • Cisco 6961 | User Guide - Page 65
    line button. Swap Between Held and Active Calls on Multiple Lines If your phone supports multiple lines, use line buttons to swap between held and active calls. For notification on the phone screen Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1
  • Cisco 6961 | User Guide - Page 66
    -or through the headset or handset, if one of these devices is active. After receiving the intercom call, the recipient can initiate two-way audio (connected) to continue the call. Place an Intercom Call 1. Press the Intercom button. If your phone auto-dials the intercom code, begin speaking
  • Cisco 6961 | User Guide - Page 67
    line status of (and pick up a ringing call on) a speed-dial button. Your system administrator can also set up your phone to play an audible alert when a call is ringing on the monitored line Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 55
  • Cisco 6961 | User Guide - Page 68
    Related Topics • Speed Dial, page 60 • Call Park, page 45 • Call Pickup, page start the meeting, go off-hook to get a dial tone, then press the Meet Me softkey. 4. Dial the Meet-Me phone number. Join a Meet-Me Conference Dial the Meet-Me phone number (provided by the conference host). If you hear
  • Cisco 6961 | User Guide - Page 69
    number appear on the phone display. You cannot use the same phone line for any other calls, but if your desk phone supports multiple lines, you can use another line to make or receive calls. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 57
  • Cisco 6961 | User Guide - Page 70
    the Mute button again to turn Mute off. On-hook Dialing On-hook dialing allows you to enter a phone number before getting a dial tone and to complete the call by going off-hook. Dial a Number On-hook 1. Enter or speed-dial a phone number. 2. Go off-hook. Privacy Privacy allows you to prevent
  • Cisco 6961 | User Guide - Page 71
    most recently dialed phone number by pressing a button. Redial a Number Press the Redial softkey. To place the call on a particular phone line, get a dial tone on that line, then press the Redial softkey. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager
  • Cisco 6961 | User Guide - Page 72
    use speed-dial features on your phone, you must set up speed-dial on your User Options Web pages. Depending on setup, your phone can support these speed-dial features: • Speed-Dial Buttons-Allow you to quickly dial a phone number from one or more line buttons set up for speed dialing. • Speed-Dial
  • Cisco 6961 | User Guide - Page 73
    number (or press a speed dial button). 4. Wait for the recipient to answer. (Or, skip to Step 5 while the call is ringing.) 5. Press the Transfer button again. The transfer is complete. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP
  • Cisco 6961 | User Guide - Page 74
    Dialer Web Dialer allows you to click-to-dial contacts from the Cisco Unified CM Directory. Your system administrator sets up this feature for you. Use Web Dialer with Cisco Directory 1. Sign in to your User Options web pages. 2. Select User Options > Directory and search for a co-worker. 3. Select
  • Cisco 6961 | User Guide - Page 75
    does not close automatically after fifteen seconds. Sign Out of Web Dialer Select the sign out icon in the Make Call or Hang Up page. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 63
  • Cisco 6961 | User Guide - Page 76
    Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User field. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)
  • Cisco 6961 | User Guide - Page 77
    option set)-Set the alert to Beep Only, Flash Only, Disable, or select "None" (to use the "Alert" setting set up by your system administrator). Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 65
  • Cisco 6961 | User Guide - Page 78
    line • Change rings, display, and other phone-model specific settings Related Topics • Call Forward All, page 44 • Ring Tones, page 32 Set Up Call Forwarding Per Line 1. Sign in to your User Options web page. 2. Select User Options > Device. 3. Select a phone from the Name drop-down menu. 4. Select
  • Cisco 6961 | User Guide - Page 79
    available for Ring Setting (Phone Active)] 7. Select Save. Change or Create a Line Text Label for Your Phone Display 1. Sign in to your User Options web page. 2. Select User Options > Device. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP
  • Cisco 6961 | User Guide - Page 80
    in to your User Options Web pages. 2. Select User Options > Device. 3. Select a phone from the Name drop-down menu. 4. Select Speed Dials. 5. In the Abbreviated Dial Settings area, enter a number and label for a speed-dial code. 6. Select Save. Phone Services Phone services can include special
  • Cisco 6961 | User Guide - Page 81
    a device. 3. Select Phone Services. 4. Select Find. Change or End Services 1. Sign in to your User Options web page. 2. Search for services. 3. Select one or more entries. 4. Select Delete Selected. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager
  • Cisco 6961 | User Guide - Page 82
    the service, edit the label fields. 7. Select Save. 8. Select Reset to reset your phone (necessary to see the new button label on your phone). User Settings Your PIN and password allow you to access different features and services. For example, use your PIN to sign in to Cisco Extension Mobility
  • Cisco 6961 | User Guide - Page 83
    your phone • Fast Dials, which can also be accessed from your phone • Cisco Unified Communications Manager Address Book Synchronizer Related Topics • Personal Directory, page 36 • Corporate Directory, page 35 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications
  • Cisco 6961 | User Guide - Page 84
    web page. 2. Search for a PAB entry. 3. Select a nickname. 4. Edit the entry as needed and select Save. Delete a PAB Entry 1. Sign in to your User Options web page. 2. Search for a PAB entry. 3. Select one or more entries. 4. Click Delete Selected. Assign a Feature Button for Personal Address Book
  • Cisco 6961 | User Guide - Page 85
    Options web page. 2. Select User Options > Fast Dials. 3. Select Add New. 4. Use the Search Options area to find the appropriate PAB entry. 5. Select a phone number in the Search Results area. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP
  • Cisco 6961 | User Guide - Page 86
    Entry 1. Sign in to your User Options web page. 2. Select User Options > Fast Dials. 3. Specify search information and select Find. Edit a Fast Dial Phone Number 1. Sign in to your User Options web page. 2. Select User Options > Fast Dials. 3. Search for the Fast Dial entry that you want to edit
  • Cisco 6961 | User Guide - Page 87
    one of these ringing options: - Always ring this destination. - Ring this destination only if the caller is in the allowed access list that you select. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 75
  • Cisco 6961 | User Guide - Page 88
    page. 2. Select User Options > Mobility Settings > Access Lists. 3. Select Add New. 4. Enter a name to identify the access list and a description (optional). 5. Select whether the access list will allow or block specified calls. 6. Select Save. 7. Select Add Member to add phone numbers or filters
  • Cisco 6961 | User Guide - Page 89
    Troubleshooting Tips Troubleshooting tips are available for these topics: • Conference • Personal Directory • Shared Lines • User Options Conference Problem: drop a conference participant. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 77
  • Cisco 6961 | User Guide - Page 90
    ) to sign in, and not your password. Possible Cause Your PIN needs to be reset. Solution See your system administrator. Shared Lines Problem: No Caller ID on Remote Hold You have a shared line on your Cisco Unified IP Phone 6921, and cannot see the caller ID when the remote line is on hold. Possible
  • Cisco 6961 | User Guide - Page 91
    User Options Problem: Cannot Access User Options Web Pages You are unable to access your user options web pages. Possible Cause Your password needs to be reset. Solution See your system administrator. FAQs and Troubleshooting Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified
  • Cisco 6961 | User Guide - Page 92
    good quality cables and connectors. Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC]. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 80
  • Cisco 6961 | User Guide - Page 93
    are supported on the Cisco Unified IP Phones 6921, 6941, and 6961. Although the illustration shows the Cisco Unified IP Phone 6941, the accessibility features described in this section also apply to the Cisco Unified IP Phones 6921 and 6961. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for
  • Cisco 6961 | User Guide - Page 94
    1 6 5 4 3 1 /.@ 4 GHI 7 PQRS 2 ABC 5 JKL 8 TUV 0 OPER 3 DEF 6 MNO 9 WXYZ 2 192900 82 OL-18397-01
  • Cisco 6961 | User Guide - Page 95
    in the cradle, and the headset and speakerphone buttons are off, press the Volume button to increase the volume. Standard on all phones; users and system administrators can make changes. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 83
  • Cisco 6961 | User Guide - Page 96
    handset amplifiers. 6. Acoustic Coupled TTY and TDD Support (Handset) Cisco Unified IP Phones support the following TTY and TDD features: • • Ability to provide single number services to support Video Relay, Text Relay, TTY Traffic or voice services. Information about NexTalk is available at
  • Cisco 6961 | User Guide - Page 97
    the Cisco Unified IP Phone 6941, the accessibility features described in this section also apply to the Cisco Unified IP Phones 6921 and 6961. 1 2 3 4 1 /.@ 4 GHI 7 PQRS 2 ABC 5 JKL 8 TUV 0 OPER 3 DEF 6 MNO 9 WXYZ 65 192899 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco
  • Cisco 6961 | User Guide - Page 98
    on or off. When the speakerphone is on, the button is lit. 6. Standard 12-Key Layout Cisco Unified IP Phone keypads provide standard Standard on all 12-key layout, which enables users to use existing or phones; no set up is familiar key positions (including a nib on Key 5). required. 86 OL-18397
  • Cisco 6961 | User Guide - Page 99
    are supported on the Cisco Unified IP Phones 6921, 6941, and 6961. Although the illustration shows the Cisco Unified IP Phone 6941, the accessibility features described in this section also apply to the Cisco Unified IP Phones 6921 and 6961. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide
  • Cisco 6961 | User Guide - Page 100
    1 2 1 /.@ 4 GHI 7 PQRS 2 ABC 5 JKL 8 TUV 0 OPER 3 DEF 6 MNO 9 WXYZ 4 3 192901 88 OL-18397-01
  • Cisco 6961 | User Guide - Page 101
    required. Functions users to use existing or familiar key (including a nib on positions that can be easily located from the Key 5) "bump" on the Key 5. Users do not have to learn new key positions. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager
  • Cisco 6961 | User Guide - Page 102
    Access the most current Cisco Unified IP Phone documentation using these URLs: • Cisco website: http://www.cisco.com/ • International Cisco websites: http://www.cisco.com/public/countries_languages.shtml • Quick start guides for the Cisco Unified IP Phones: http://www.cisco.com/en/US/products
  • Cisco 6961 | User Guide - Page 103
    the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 91
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    92 OL-18397-01
  • Cisco 6961 | User Guide - Page 105
    14 Cisco Unified IP Phone 6961 24 Call History 29 Phone Information 33 Preferences 32 Services 33 assign fast-dial button 73 fast-dial code 74 fast-dial code in Personal Directory 39 fast-dial code to PAB entry 73 PAB to feature a button 72 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for
  • Cisco 6961 | User Guide - Page 106
    Mute 14 Navigation bar 14 programmable feature 13 Select 14 softkeys 13 Speakerphone 14 Transfer 13 Volume 14 Cisco Unified IP Phone 6961 22 Applications 24 Conference 23 Contacts 24 Headset 23 Hold 23 Messages 24 Mute 24 Navigation bar 23 programmable feature 23 Select 23 softkeys 22 Speakerphone
  • Cisco 6961 | User Guide - Page 107
    53 Hunt Group 54 Intercom 54 Line Status 55 MCID 56 Meet Me 56 Mobile Connect 57 Mute 58 On-hook Dialing 58 Privacy 58 QRT 59 Redial 59 Shared Lines 60 Speed Dial 60 Transfer 61 Web Dialer 62 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP
  • Cisco 6961 | User Guide - Page 108
    web pages 71 locale phone display 71 user options web pages 71 phone line label 67 phone service name 70 phone services 69 ringtones 32 check voice messages 40 Cisco Mobile Connect. See Mobile Connect Cisco Unified CM User Options. See user options Cisco Unified IP Phone 6921 buttons and hardware
  • Cisco 6961 | User Guide - Page 109
    50 phone line label 67 CTI. See accessibility features customize voicemail 40 D delete call history record 31 fast-dial code dial a contact 38 edit a contact 38 fast-dial codes 39 search for a contact 37 sign in and out 37 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified
  • Cisco 6961 | User Guide - Page 110
    place a call with a fast-dial code 39 feature buttons and softkeys table 42 features. See calling features filter call history 30 flashing. See alerts, visual footstand Cisco Unified IP Phone 6921 5 Cisco Unified IP Phone 6941 15 Cisco Unified IP Phone 6961 24 Forced Authorization Codes. See FAC
  • Cisco 6961 | User Guide - Page 111
    54 Hunt Group description 54 sign in and out 54 I icons, Line Status 55 iDivert. See Divert Intercom description 54 place a call 54 receive a call 55 whisper 54 K keypad accessibility Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 99
  • Cisco 6961 | User Guide - Page 112
    mobility impaired 89 visually impaired and blind 86 Cisco Unified IP Phone 6921 4 Cisco Unified IP Phone 6941 14 Cisco Unified IP Phone 6961 23 L language change for user options web pages 71 change phone display 71 Web Dialer settings 63 LED. See lights licensing information 90 lights amber,
  • Cisco 6961 | User Guide - Page 113
    personal address book. See PAB personal directory 36 add a contact 37 delete a contact 38 dial a contact 38 edit a contact 38 fast-dial codes 39 search for a contact 37 sign in and out 37 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 101
  • Cisco 6961 | User Guide - Page 114
    report phone problem 59 revert, call on hold 53 parked 46 ring setting, change 67 ringtones 32 S safety and performance external devices 80 power outage 80 screen Cisco Unified IP Phone 6921 description 5 location 3 Cisco Unified IP Phone 6941 description 15 location 13 Cisco Unified IP Phone 6961
  • Cisco 6961 | User Guide - Page 115
    37 user options 64 Web Dialer 62, 63 softkeys Cisco Unified IP Phone 6921 3 Cisco Unified IP Phone 6941 13 Cisco Unified IP Phone 6961 22 feature table 42 Speakerphone Auto Answer with 43 button Cisco Unified IP Phone 6921 4 Cisco Unified IP Phone 6941 14 Cisco Unified IP Phone 6961 23 Speed Dial
  • Cisco 6961 | User Guide - Page 116
    Cisco Unified IP Phone 6961 23 description 61 Direct Transfer 62 swap 62 troubleshooting tips 77 TTY. See accessibility features turn on and off DND 51 Mobile Connect 57 mute 58 U user options device line settings 66 select 65 speed dial 68 directory 71 fast dials 73 assign a code 74 assign a code
  • Cisco 6961 | User Guide - Page 117
    Dialer change preferences 63 description 62 MAC address 63 set up preferences 63 sign in 62 sign out 63 view preferences 63 with Cisco Directory 62 with corporate directory 62 whisper 54 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 105
  • Cisco 6961 | User Guide - Page 118
    106 OL-18397-01
  • Cisco 6961 | User Guide - Page 119
  • Cisco 6961 | User Guide - Page 120
    phone numbers, and fax numbers are listed on the , Cisco Website at www.cisco.com/go/offices. CCDE, CCENT, CCSI, Cisco Eos, Cisco HealthPresence, Cisco Ironport, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco Nurse Connect Cisco Stackpower, Cisco StadiumVision, Cisco TelePresence, Cisco Unified
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Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883
Cisco Unified IP Phone 6921, 6941,
and 6961 User Guide for
Cisco Unified Communications
Manager 7.1 (SCCP)