Cisco AIR-AP1242G-A-K9 Hardware Installation Guide - Page 16
Locating the Product Serial Number, Submitting a Service Request
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Obtaining Technical Assistance Preface Locating the Product Serial Number The access point serial number is located on the bottom of the cabinet (refer to Figure 1). Figure 1 Location of Serial Number Label SN: AAANNNNXXXX 103680 SN: AAANNNNXXXX The access point serial number label contains the following information: • Model number, such as AIR-AP1200 • Serial number, such as S/N: VDF0636XXXX (11 alphanumeric digits) • MAC address, such as MAC: 00abc65094f3 (12 hexadecimal digits) • Location of manufacture, such as Made in Singapore You need your product serial number when requesting support from the Cisco Technical Assistance Center. Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL: http://www.cisco.com/techsupport/servicerequest For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly. To open a service request by telephone, use one of the following numbers: Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) EMEA: +32 2 704 55 55 USA: 1 800 553-2447 For a complete list of Cisco TAC contacts, go to this URL: http://www.cisco.com/techsupport/contacts Cisco Aironet 1200 Series Access Point Hardware Installation Guide xvi OL-4310-05