Cisco CP-7962G Administration Guide
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- Cisco CP-7962G | Administration Guide - Page 1
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: - Cisco CP-7962G | Administration Guide - Page 2
IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE relationship between Cisco and any other company. (1002R) Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 © 2010 Cisco Systems, - Cisco CP-7962G | Administration Guide - Page 3
Used? 1-5 IPv6 Support on Cisco Unified IP Phones 1-8 What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G? 1-9 Feature Overview 1-9 Configuring Telephony Features 1-10 Configuring Network Parameters Using the Cisco Unified IP Phone 1-10 Providing Users with Feature Information - Cisco CP-7962G | Administration Guide - Page 4
Subjective to the User 3-4 Connecting a Headset 3-4 Disabling a Headset 3-5 Enabling a Wireless Headset on the Cisco Unified IP Phones 7962G and 7942G 3-5 Using External Devices 3-5 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) iv OL-21011 - Cisco CP-7962G | Administration Guide - Page 5
4-30 QoS Configuration Menu 4-32 Network Configuration Menu 4-33 Security Configuration Menu 4-38 CTL File Submenu 4-39 ITL File Submenu 4-40 Trust List Menu 4-42 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) v - Cisco CP-7962G | Administration Guide - Page 6
Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Expansion Module Status Screen 7-12 Call Statistics Screen 7-13 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) vi OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 7
Intentionally Reset 9-7 Eliminating DNS or Other Connectivity Errors 9-7 Checking Power Connection 9-8 Troubleshooting Cisco Unified IP Phone Security 9-8 General Troubleshooting Tips 9-10 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) vii - Cisco CP-7962G | Administration Guide - Page 8
to Go for More Troubleshooting Information 9-17 Cleaning the Cisco Unified IP Phone 9-17 A A P P E N D I X Providing Information to Users Via a Website A-1 How Users Obtain Support for the Cisco Unified IP Phone A-1 Giving Users Access to the User Options Web Pages A-1 How Users Access the Online - Cisco CP-7962G | Administration Guide - Page 9
LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) ix - Cisco CP-7962G | Administration Guide - Page 10
Contents Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) x OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 11
Overview Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) provides the information you need to understand, install, configure, manage, and troubleshoot the phones on a Voice-over-IP (VoIP) network. Because of the complexity of an IP telephony - Cisco CP-7962G | Administration Guide - Page 12
for Cisco Unified IP Phone 7962G and 7942G Provides information about feature support for the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 8.0. Appendix C, Supporting International Users - Cisco CP-7962G | Administration Guide - Page 13
import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By by vertical bars. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 3 - Cisco CP-7962G | Administration Guide - Page 14
injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4 OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 15
IP Phone The Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE (gigabit Ethernet version), 7941G, and 7941G-GE (gigabit Ethernet version) are full-feature telephones that provide voice communication over an Internet Protocol (IP) network. The gigabit Ethernet Cisco Unified IP Phone 7961G-GE - Cisco CP-7962G | Administration Guide - Page 16
-GE. Figure 1-1 Cisco Unified IP Phone 7962G 2 1 3 16 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7942G 2 1 3 16 187005 4 5 6 7 8 9 15 14 13 12 11 10 187004 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP - Cisco CP-7962G | Administration Guide - Page 17
16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 186846 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G, OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-3 - Cisco CP-7962G | Administration Guide - Page 18
Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941 G-GE 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) • Web-based services - Cisco CP-7962G | Administration Guide - Page 19
in the Cisco Unified Communications Manager System Guide. HTTP is the standard way of transferring information and moving documents across the Internet and the web. Cisco Unified IP Phones use HTTP for the XML services and for troubleshooting purposes. Cisco Unified IP Phones do not support the - Cisco CP-7962G | Administration Guide - Page 20
Services Guide. Link Layer Discovery Protocol (LLDP) LLDP is a standardized network discovery The Cisco Unified IP Phone supports LLDP on the protocol (similar to CDP) that is supported PC port. on some Cisco and third-party devices. Cisco Unified IP Phone Administration Guide for Cisco Unified - Cisco CP-7962G | Administration Guide - Page 21
the attributes of an end-to-end call. You can configure the Cisco Unified IP Phone to use either SIP or Skinny Client Control Protocol (SCCP).Cisco Unified IP Phones do not support the SIP protocol when the phones are operating in IPv6 address mode. Skinny Client Control Protocol (SCCP) SCCP - Cisco CP-7962G | Administration Guide - Page 22
, so users can handle all calls on the phone to which they are accustomed. Cisco Unified IP Phones support the use of IPv6 only with Cisco Unified Communications Manager release 7.1 and only with the Skinny Call Control Protocol (SCCP). Cisco Unified IP Phone Administration Guide for Cisco Unified - Cisco CP-7962G | Administration Guide - Page 23
manually configure an IP address, TFTP server, subnet information, and so on. For instructions on configuring the network settings on the Cisco Unified IP Phones, see Configuring Settings on the Cisco Unified IP Phone. Cisco Unified IP Phones can interact with other services and devices on your IP - Cisco CP-7962G | Administration Guide - Page 24
5-21 and Setting Up Services, page 5-25. Finally, because the Cisco Unified IP Phone is a network device, you can obtain detailed status information from it directly. This information can assist you with troubleshooting any problems users might encounter when using their IP phones. See Viewing Model - Cisco CP-7962G | Administration Guide - Page 25
, configuration, and troubleshooting information for Cisco Unified Communications Manager and Cisco Unified IP Phones Refer to Troubleshooting Guide for Cisco Unified Communications Manager Security features supported on the Cisco Unified IP Phone See Overview of Supported Security Features, page - Cisco CP-7962G | Administration Guide - Page 26
for Cisco Unified IP Phones See these sections: • Supporting 802.1X Authentication on Cisco Unified IP Phones, page 1-18 • Security Configuration Menu, page 4-30 • Status Menu, page 7-2 • Troubleshooting Cisco Unified IP Phone Security, page 9-8 1-12 Cisco Unified IP Phone Administration Guide - Cisco CP-7962G | Administration Guide - Page 27
of the security features that the Cisco Unified IP Phone 7962G and 7942G support. For more information about these features and about Cisco Unified Communications Manager and Cisco Unified IP Phone security, refer to Cisco Unified Communications Manager Security Guide. For information about current - Cisco CP-7962G | Administration Guide - Page 28
Profiles, page 1-15 • Identifying Authenticated, Encrypted, and Protected Phone Calls, page 1-15 • Security Restrictions, page 1-20 • Device Configuration Menu, page 4-17 1-14 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 29
. Related Topic • Understanding Security Profiles, page 1-15 • Understanding Security Features for Cisco Unified IP Phones, page 1-11 • Security Restrictions, page 1-20 OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-15 - Cisco CP-7962G | Administration Guide - Page 30
is supported for conversations between two phones. Some features, such as conference calling, shared lines, Cisco Extension Mobility, and Join Across Lines are not available when protected calling is configured. 1-16 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications - Cisco CP-7962G | Administration Guide - Page 31
used Non-secure conference Cisco Unified IP Phones 7961G and 7941G Conference remains secure When one participant tries to Hold the call with MOH, the MOH does not play. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-17 - Cisco CP-7962G | Administration Guide - Page 32
the event that the locally attached PC is disconnected from the IP phone, the LAN switch would not see the physical link fail, because the link between the LAN switch and the 1-18 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 33
configure this setting based on the switch support. - Enabled-If you are using a switch that supports multi-domain authentication, you can continue to use the voice VLAN. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-19 - Cisco CP-7962G | Administration Guide - Page 34
can use: • Auto-registration • Cisco Unified Communications Manager Administration • Bulk Administration Tool (BAT) • BAT and the Tool for Auto-Registered Phones Support (TAPS) 1-20 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 35
URL buttons or adds a Privacy button Configuration. to meet user needs. See Modifying Phone Button Templates, page 5-22. You must specify a service URL with an IPv4 address. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-21 - Cisco CP-7962G | Administration Guide - Page 36
on their phones by using Cisco Unified CM User Options. 7. Configure Cisco Unified IP Phone services and assign Refer to Cisco Communications Manager services (optional). Administration Guide, Cisco Unified IP Phone Services Provides IP Phone services. Configuration. Note Users can add - Cisco CP-7962G | Administration Guide - Page 37
the users's location. The Cisco Unified IP Phone Installation Guide, which is provided on the cisco.com web site, provides directions for connecting the phone handset, cables, and other accessories. Note Before you install a phone, even if it is new, upgrade the phone to the current firmware image - Cisco CP-7962G | Administration Guide - Page 38
not supported on the Cisco Unified IP Phone 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE. Note A maximum of 56 keys can be configured for a Cisco Unified IP Phone 7975G and up to 54 keys can be configured for Cisco Unified IP Phones 7965G and 7962G. 1-24 Cisco Unified IP Phone Administration Guide - Cisco CP-7962G | Administration Guide - Page 39
Process, page 3-13. Adds primary and secondary directory numbers and features associated with directory numbers to the phone. Verifies that phone is configured properly. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-25 - Cisco CP-7962G | Administration Guide - Page 40
an IPv6 address concurrently. You can configure Cisco Unified Communications Manager to support IPv4 addresses only, IPv6 addresses only, or support both IPv4/IPv6 addresses. 1-26 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 41
to support both IPv4 and IPv6 devices concurrently. 7. Set up security on the phone. See Configuring Security on the Cisco Unified IP Phone, Provides protection against data tampering threats and page 3-14. identity theft of phones. OL-21011-01 Cisco Unified IP Phone Administration Guide for - Cisco CP-7962G | Administration Guide - Page 42
8. Make calls with the Cisco Unified IP Phone. Refer to Cisco Unified IP Phone 7962G and 7942G Verifies that the phone and features work correctly. Phone Guide and Cisco Unified IP Phone 7961G/7961G-GE or 7941G/7941G-GE Phone Guide. 9. Provide information to end users about how to use See - Cisco CP-7962G | Administration Guide - Page 43
How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager, page 2-2 • Understanding How the Cisco Unified IP Phone Interacts with the VLAN, page 2-2 OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 2-1 - Cisco CP-7962G | Administration Guide - Page 44
on the VLAN supporting phones might reduce the quality of Voice-over-IP traffic. • Network security may indicate a need to isolate the VLAN voice traffic from the VLAN data traffic. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 2-2 OL-21011 - Cisco CP-7962G | Administration Guide - Page 45
following sections provide more information about powering a phone: • Power Guidelines, page 2-4 • Power Outage, page 2-4 • Obtaining Additional Information about Power, page 2-5 OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 2-3 - Cisco CP-7962G | Administration Guide - Page 46
of 100m between the unpowered switch and the IP Phone. • The Cisco Unified IP Phones 7962G, 7942G, 7961G, and 7941G support Cisco inline PoE, but the Cisco Unified IP Phones 7961G-GE, and 7941G-GE do not. • The Cisco Unified IP Phone 7962G and 7942G support IEEE 802.3af Class 2 power on signal pairs - Cisco CP-7962G | Administration Guide - Page 47
IOS releases that support bidirectional power negotiation • Other requirements and restrictions regarding power Table 2-2 Related Documentation for Power Document Topics Cisco Unified IP Phone Power Injector PoE Solutions Cisco Catalyst Switches Integrated Service Routers Cisco IOS Software URL - Cisco CP-7962G | Administration Guide - Page 48
of Cisco Unified Communications Manager Administration. The MAC address uniquely identifies the phone. For more information refer to Cisco Unified Communications Manager Administration Guide. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP - Cisco CP-7962G | Administration Guide - Page 49
the Ethernet cable • Resolving Startup Problems, page 9-1. attached to the phone. 2. Loading the Stored Phone Image • Resolving Startup Problems, page 9-1. The Cisco Unified IP Phone has non-volatile Flash memory in which it stores firmware images and user-defined preferences. At startup, the - Cisco CP-7962G | Administration Guide - Page 50
IP phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database. These sections describe the methods: • Adding Phones with Auto-Registration, page 2-9 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP - Cisco CP-7962G | Administration Guide - Page 51
Manager Security Guide. For information about enabling auto-registration, refer to "Enabling Auto-Registration" in the Cisco Unified Communications Manager Administration Guide. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 2-9 - Cisco CP-7962G | Administration Guide - Page 52
detailed instructions about BAT and about TAPS. Related Topics • Adding Phones with Auto-Registration, page 2-9 • Adding Phones with Cisco Unified Communications Manager Administration, page 2-11 • Adding Phones with BAT, page 2-11 2-10 Cisco Unified IP Phone Administration Guide for Cisco Unified - Cisco CP-7962G | Administration Guide - Page 53
instructions about using BAT, refer to Cisco Unified Communications Manager Bulk Administration Guide. For more information on creation of BAT Phone Templates, see Cisco Unified Communications Manager Bulk Administration Guide, Phone Template. OL-21011-01 Cisco Unified IP Phone Administration - Cisco CP-7962G | Administration Guide - Page 54
, see the Cisco Unified Communications Manager Administration Guide, chapter Cisco Unified IP Phone Configuration, section Migrating Existing Phone Configuration to a Different Phone. 2-12 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL - Cisco CP-7962G | Administration Guide - Page 55
Protocol enterprise parameter to SIP. 4. Auto-register the SIP phones. Determining the MAC Address for a Cisco Unified IP Phone Several procedures described in this manual require you to determine the MAC address of a Cisco Unified IP Phone. You can determine a phone's MAC address in these - Cisco CP-7962G | Administration Guide - Page 56
Determining the MAC Address for a Cisco Unified IP Phone Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network 2-14 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 57
Requirements For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet the following requirements: OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 3-1 - Cisco CP-7962G | Administration Guide - Page 58
and configured to handle call processing • IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask Note The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager. If the Cisco Unified Communications Manager server is located in - Cisco CP-7962G | Administration Guide - Page 59
port - Labeled 10/100 PC on the 962G, 7942G, 7961G, and 7941G - Labeled 10/100/1000 PC on the 7961G-GE and 7941G-GE Each port supports 10/100 or 10/100/1000 Mbps half- or full-duplex connections to external devices. For the Cisco Unified IP Phones 7962G and 7942G, you can use either Category 3/5/5e - Cisco CP-7962G | Administration Guide - Page 60
masse. Note The Cisco Unified IP Phone 7962G and 7942G support wideband headsets. Audio Quality Subjective to the User Beyond the physical, mechanical and using the features. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 3-4 OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 61
Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-2 for a graphical representation of the connections. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP - Cisco CP-7962G | Administration Guide - Page 62
Unified IP Phones 7961G-GE and 7941G-GE. (Optional) You can connect another network device later if you do not connect one now. You can use either Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 Mbps connections. Cisco Unified IP Phone Administration Guide - Cisco CP-7962G | Administration Guide - Page 63
IP Phones, page 3-9 • Verifying the Phone Startup Process, page 3-13 • Configuring Startup Network Settings, page 3-14 • Configuring Security on the Cisco Unified IP Phone, page 3-14 OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP - Cisco CP-7962G | Administration Guide - Page 64
Information section. To add support for one expansion module on Cisco Unified IP Phones 7961G and 7961G-GE, in the Module 1 field, select 7914 14-Button Line Expansion Module. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 3-8 OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 65
keys on the Cisco Unified IP Phone Expansion Modules 7915 and 7916. Cisco Unified IP Phones 7961G-GE and 7941G-GE do not support Cisco Unified IP Phone Expansion Modules 7915 and 7916 Use the Phone Button Template Configuration to configure the buttons. Cisco Unified Communications Manager includes - Cisco CP-7962G | Administration Guide - Page 66
Cisco Unified IP Phone 7962G and 7942G to a desktop by using a laptop cable lock. The lock connects to the security slot on the back of the phone, and the cable can be secured to a desktop. 3-10 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP - Cisco CP-7962G | Administration Guide - Page 67
procedure, refer to Installing the Wall Mount Kit for the Cisco Unified IP Phone at: http://www.cisco.com/en/US/products/hw/phones/ps379/prod_installation_guides_list.html OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 3-11 - Cisco CP-7962G | Administration Guide - Page 68
the Cisco Unified IP Phone 137542 AUX 1 Footstand adjustment button-Raises and lowers adjustment plate 2 Wall mounting screw holes 3 Adjustment plate-Raises and lowers phone vertically 3-12 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP - Cisco CP-7962G | Administration Guide - Page 69
- Softkeys If the phone successfully passes through these stages, it has started up properly. If the phone does not start up properly, see Resolving Startup Problems, page 9-1. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 3-13 - Cisco CP-7962G | Administration Guide - Page 70
see the instructions in Configuring Settings on the Cisco Unified IP Phone. Configuring Security on the Cisco Unified IP Phone The security locking and unlocking options.) 3-14 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 71
the phone by choosing Settings > Model Information and ensuring that the LSC setting shows Yes. Related Topic • Understanding Security Features for Cisco Unified IP Phones, page 1-11 OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP - Cisco CP-7962G | Administration Guide - Page 72
Configuring Security on the Cisco Unified IP Phone Chapter 3 Setting Up the Cisco Unified IP Phone 3-16 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 73
Cisco Unified Communications Manager Administration Phone Configuration window. Related Topics • Displaying a Configuration Menu, page 4-2 • Unlocking and Locking Options, page 4-2 OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP - Cisco CP-7962G | Administration Guide - Page 74
changed from a phone are locked by default to prevent users from making changes that could affect the operation of a phone. You must unlock these options before you can change them. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-2 OL-21011 - Cisco CP-7962G | Administration Guide - Page 75
Phone provides several methods you can use to reset or restore option settings, if necessary. For more information, see Resetting or Restoring the Cisco Unified IP Phone, page 9-13. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP - Cisco CP-7962G | Administration Guide - Page 76
, you must manually assign a TFTP server. You can also assign an alternative TFTP server to use instead of the one assigned by DHCP. Alternate TFTP TFTP Server 1 TFTP Server 2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-4 OL-21011 - Cisco CP-7962G | Administration Guide - Page 77
Cisco Unified IP Phones enable DHCP by default. DHCPv6 DHCPv6 Address Released IP settings If you do not use DHCP in your network, you can make Domain Name IP settings manually OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-5 - Cisco CP-7962G | Administration Guide - Page 78
press the Select softkey. • Manually set the IPv4 Address, phone. Display only-Cannot configure. Unique host name that the DHCP server assigned to the Display only-Cannot configure. phone. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP - Cisco CP-7962G | Administration Guide - Page 79
. The phone obtains its Operational VLAN ID via Cisco Discovery Protocol (CDP) from the switch to which the phone is attached. To assign a VLAN ID manually, use Save softkey. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-7 - Cisco CP-7962G | Administration Guide - Page 80
network) Client state: Display only-Cannot configure. • Connected • Not Connected (Supported only for the Cisco Unified IP Phone 7942G, 7945G, 7962G, 7965G, and 7975G.) Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-8 OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 81
the Edit softkey, and then enter a new router IP address. 4. Press the Validate softkey. 5. Repeat Steps 3 and 4 as needed to assign backup routers. 6. Press the Save softkey. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-9 - Cisco CP-7962G | Administration Guide - Page 82
server. options. 2. Scroll to the Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server. 3. Press the Save softkey. 4-10 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 83
and ITL files, refer to Cisco Unified Communications Manager Security Guide. For information about unlocking CTL and ITL files, see Unlocking the CTL and ITL Files, page 4-40. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-11 - Cisco CP-7962G | Administration Guide - Page 84
Server 2 address. Indicates whether the phone obtains its configuration from Display only-Cannot configure. a Bootstrap Protocol (BootP) server instead of from a DHCP server. 4-12 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 85
Default router used by the phone (Default Router 1). Display only-Cannot configure. Note The phone obtains information on the default router from IPv6 Router Advertisements. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-13 - Cisco CP-7962G | Administration Guide - Page 86
configuration options. 2. Scroll to the IPv6 Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server. 3. Press the Save softkey. 4-14 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 87
the CTL or ITL file, refer to Cisco Unified Communications Manager Security Guide. For information about unlocking the CTL file, see Unlocking the CTL and ITL Files, page 4-40. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-15 - Cisco CP-7962G | Administration Guide - Page 88
setting is ignored. You must manually configure an IP address and the other network settings. Note When DHCPv6 is disabled, the Auto IP Configuration setting is ignored. 4-16 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 89
32 • Network Configuration Menu, page 4-33 For instructions about how to access the Device Configuration menu and its sub-menus, see Displaying a Configuration Menu, page 4-2. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-17 - Cisco CP-7962G | Administration Guide - Page 90
. Indicates that the phone was unable to register with a Cisco Unified Communications Manager listed in its configuration file, and it registered with the TFTP server instead. 4-18 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 91
on the phone. This text is for end-user display only and has no effect on caller identification or messaging. This value will always be set to null. Display only-cannot configure. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP - Cisco CP-7962G | Administration Guide - Page 92
name configured for the line. To Change Use Cisco Unified Communications Manager Administration to modify. Use Cisco Unified Communications Manager Administration to modify. 4-20 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 93
the call hold ringback feature is From Cisco Unified Communications enabled (Yes) or disabled (No) for the phone. Manager Administration, choose Device > Device Settings > SIP Profile. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and - Cisco CP-7962G | Administration Guide - Page 94
about the idle display on the phone. Note Cisco Unified IP Phones do not support URLs with IPv6 addresses in the URL. This includes hostname which maps to a IPv6 address for directories, services, messages, and information URLs. If you support the phone's usage of URLs, you must configure - Cisco CP-7962G | Administration Guide - Page 95
that supports the phone in a specific location, including definitions of the tones and cadences used by the phone. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified - Cisco CP-7962G | Administration Guide - Page 96
server mode. Supported modes are From Cisco Unified Communications Manager Directed Broadcast, Unicast, Multicast, Any cast. Administration, choose System > Phone NTP Reference. 4-24 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011 - Cisco CP-7962G | Administration Guide - Page 97
softkeys. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. Range: 5 to 30; 0 represents an infinite timer. Default: 5 OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-25 - Cisco CP-7962G | Administration Guide - Page 98
) or Client Matter Codes (CMC) dialing is being used. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. Default: Enabled 4-26 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 99
is answered. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. You may want to notify your users if you enable this .xml. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-27 - Cisco CP-7962G | Administration Guide - Page 100
to set this value. Note If you allowed this option to be user controllable (in the Wideband Handset UI Control option), the user-configured value takes precedence. 4-28 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 101
> Enterprise Parameters. For more information, see the Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones chapter, "Codec Usage" section. Note When a phone is registered with a Cisco Unified Communications Manager that does not support this setting, the default is "Disabled - Cisco CP-7962G | Administration Guide - Page 102
or disabled (No). Must be set to enabled for video support on the phone From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. 4-30 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 103
mode that is set for the phone. Use Cisco Unified Communications Manager Administration to modify. For use by the Cisco Technical Assistance Center (TAC), if necessary. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-31 - Cisco CP-7962G | Administration Guide - Page 104
for phone-based services. From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters. Related Topics • Displaying a Configuration Menu, page 4-2 • Network Configuration Menu, page 4-5 4-32 Cisco Unified IP Phone Administration Guide for Cisco Unified - Cisco CP-7962G | Administration Guide - Page 105
, several call statistic values display as 0. For additional information, see the following sections: • Call Statistics Screen, page 7-13 • Streaming Statistics, page 8-11 OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-33 - Cisco CP-7962G | Administration Guide - Page 106
CDP should be disabled on the switch port only if the phone is connected to a non-Cisco switch. Note The current PC and switch port CDP values are shown on the Settings menu. 4-34 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 107
discovery protocol. Settings include: From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. • Enabled-default • Disabled OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-35 - Cisco CP-7962G | Administration Guide - Page 108
establish a connection via an IPv4 address during a signaling event • IPv6-The dual-stack phone prefers to establish a connection via an IPv6 address during a signaling event. 4-36 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 109
setting does not affect the sharing log messages sent to the phone log. Related Topics • Displaying a Configuration Menu, page 4-2 • Network Configuration Menu, page 4-5 OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-37 - Cisco CP-7962G | Administration Guide - Page 110
is installed on the phone. The Signed Configuration File submenu displays the SRST certificate that is installed via the authenticated digitally signed configuration file. 4-38 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 111
Allows you to configure VPN configuration for this phone. (Supported only for the Cisco Unified IP Phone 7942G, 7945G, 7962G, 7965G, and 7975G.) For more information, see the Cisco Unified Communications Manager Security Guide, Virtual Private Network Configuration chapter. 802.1X Authentication - Cisco CP-7962G | Administration Guide - Page 112
for this server. For more information about this server, refer to Using the Certificate Authority Proxy Function in Cisco Unified Communications Manager Security Guide. 4-40 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 113
a certificate icon . A phone-trust TVS certificate is used to authenticate TVS servers with which the phone communicates. There can be more than one entry for the TVS servers. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-41 - Cisco CP-7962G | Administration Guide - Page 114
appears for each phone-trust store whose certificates have been uploaded into Cisco Unified OS Administration and later downloaded into the Cisco Unified IP Phone CTL file. 4-42 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 115
a factory reset of the phone, the shared secret is deleted. 1. Choose EAP-MD5 > Shared Secret. 2. Enter the shared secret. 3. Press Save. See Troubleshooting Cisco Unified IP Phone Security, page 9-8 for assistance in recovering from a deleted shared secret. Realm-Indicates the user network - Cisco CP-7962G | Administration Guide - Page 116
feature is supported only for the Cisco Unified IP Phone 7942G, 7945G, 7962G, 7965G, and 7975G. Your system administrator determines if your phone needs the not prompted. 4-44 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 117
If power is lost or the phone is reset, all stored credentials are removed. Cisco Unified Communications Manager. Display only-Configured on Cisco Unified Communications Manager. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP - Cisco CP-7962G | Administration Guide - Page 118
Configuration Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone Table 4-26 VPN Configuration Settings (continued) Option not connected, no method is shown. 4-46 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 119
5-24 • Setting Up Services, page 5-25 • Adding Users to Cisco Unified Communications Manager, page 5-25 • Managing the User Options Web Pages, page 5-26 Telephony Features Available for the Cisco Unified IP Phone After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can - Cisco CP-7962G | Administration Guide - Page 120
the Cisco Unified IP Phone Chapter 5 Configuring Features, Templates, Services, and Users For information about using most of these features on the phone, refer to Cisco Unified IP Phone 7962G and 7942G Phone Guide and the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide. For - Cisco CP-7962G | Administration Guide - Page 121
becomes available. • Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones. • Cisco Unified Communications Manager Features and Services Guide, Call Back. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 5-3 - Cisco CP-7962G | Administration Guide - Page 122
to: • Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone Configuration. • Cisco Unified Communications Manager System Guide, Understanding Route Plans. • Cisco Unified Communications Manager Features and Services Guide, Call Display Restrictions. Allows users to - Cisco CP-7962G | Administration Guide - Page 123
hops than the existing Forward Maximum Hop Count service parameter allows. For more information, refer to Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones. Allows you to specify information that appears on a phone when a call is forwarded. This information can include - Cisco CP-7962G | Administration Guide - Page 124
on the phone. Supports the international escape character +. For more information, refer to Cisco Unified Communications Features and Services Guide, Calling Party Normalization. Allows a user temporarily to apply a phone number and user profile settings to a shared Cisco Unified IP Phone by - Cisco CP-7962G | Administration Guide - Page 125
. For more information, refer to Cisco Unified Communications Manager Features and Services Guide, Cisco IP Manager Assistant With Proxy Line Support and Cisco IP Manager Assistant With Shared Line Support. Client matter codes (CMC) (SCCP phones only) Enables a user to specify that a call relates - Cisco CP-7962G | Administration Guide - Page 126
to Cisco Unified incoming call and a new voice mail message. Users Communications Manager Features and can customize up to six distinctive rings. Services Guide, Custom Phone Rings. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 5-8 OL - Cisco CP-7962G | Administration Guide - Page 127
Communications Manager Administration Guide, Cisco Unified IP Phone Services Configuration. • Cisco Unified Communications Manager System Guide, Cisco Unified IP Phone Services. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 5-9 - Cisco CP-7962G | Administration Guide - Page 128
in another group. Communications Manager Features and Services Guide, Call Pickup. Enables administrators to configure a higher sidetone level for user headsets on these Cisco Unified IP Phones 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, 7971G, and 7971G-GE: "High"-Increases the voice level played - Cisco CP-7962G | Administration Guide - Page 129
, a user can use the various features of the mobile phone. For more information, refer to Cisco Unified Communications Manager Features and Services Guide, Cisco Unified Mobility. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP - Cisco CP-7962G | Administration Guide - Page 130
of Cisco Unified Communications line. The User must manually select the other line. Manager Administration Guide: Note This feature can also be enabled or disabled for Extension Mobility. • Device Profile Configuration • Common Phone Profile Configuration • Cisco Unified IP Phone Configuration - Cisco CP-7962G | Administration Guide - Page 131
are received. For more information refer to: • Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones. • Cisco Unified Communications Manager Features and Services Guide, Malicious Call Identification. Meet-Me conference Allows a user to host a Meet-Me conference in which - Cisco CP-7962G | Administration Guide - Page 132
the other user. For more information refer to: • Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone Configuration. • Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones. • Cisco Unified Communications Manager Features and Services Guide Barge - Cisco CP-7962G | Administration Guide - Page 133
. For more information refer to: • Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones. • Cisco Unified Communications Manager Features and Services Guide, Quality Report Tool. Redial Allows users to call the most recently dialed phone Requires no configuration. number by - Cisco CP-7962G | Administration Guide - Page 134
Telephony Features Available for the Cisco Unified IP Phone Chapter 5 Configuring Features, Templates, Services, and Users Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Ringer Volume Control The Ringer Volume Control - Cisco CP-7962G | Administration Guide - Page 135
information refer to: • Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone Configuration. • Cisco Unified Communications Manager System Guide, Cisco Unified IP Phone Services. Allows users to switch calls from a mobile phone to Cisco Unified devices that share the - Cisco CP-7962G | Administration Guide - Page 136
line. For more information, refer to: • Cisco Unified Communications Manager Administration Guide, Device Pool Configuration. • Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones. • Cisco Unified Communications Manager Features and Services Guide, Barge and Privacy. Dials - Cisco CP-7962G | Administration Guide - Page 137
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Product Specific Configuration Parameters Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Transfer Video mode (SCCP phones only) Video Support (SCCP phones only) Voice messaging system VPN - Cisco CP-7962G | Administration Guide - Page 138
and Personal Directories The Directories button on the Cisco Unified IP Phone 7962G and 7942G gives users access to several directories. These directories can include: 5-20 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 139
to Cisco Unified Communications Manager Administration Guide, LDAP System Configuration, LDAP Directory Configuration, and LDAP Authentication Configuration chapters. After the LDAP directory configuration completes, users can use the Corporate Directory service on their Cisco Unified IP Phone 7962G - Cisco CP-7962G | Administration Guide - Page 140
confusion for users, do not assign a feature to a button and a softkey at the same time. For more information about softkey templates, see Configuring Softkey Templates, page 5-24. 5-22 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL - Cisco CP-7962G | Administration Guide - Page 141
subscribed users with the changes, or users must resubscribe to the service to rebuild the correct URL. To modify a phone button template for PAB or Fast Dial, follow these steps: OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP - Cisco CP-7962G | Administration Guide - Page 142
for more information. Note The Cisco Unified IP Phone 7962G and 7942G support all the softkeys that are configurable in Cisco Unified Communications Manager Administration. 5-24 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 143
Users Setting Up Services Setting Up Services The Services button on the Cisco Unified IP Phone 7962G and 7942G gives users access to Cisco Unified IP Phone Services. You can also assign services to the programmable buttons on the phone (refer to Cisco Unified IP Phone 7962G and 7942G Phone Guide - Cisco CP-7962G | Administration Guide - Page 144
does not display end users that already belong to the user group. Step 8 Click Add Selected. To associate appropriate phones with the user, you must follow these steps: 5-26 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 145
• Show Call Forwarding Note The settings apply to all User Options web pages at your site. To specify the options that appear on the User Options web pages, follow these steps: OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 5-27 - Cisco CP-7962G | Administration Guide - Page 146
Services, and Users Procedure Step 1 Step 2 From Cisco Unified User Options web pages. • Show Only Call Forward All-Only call forward all calls displays on the User Options web pages. . 5-28 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP - Cisco CP-7962G | Administration Guide - Page 147
command-line interface (CLI) "file" commands: • admin:file - file list* - file view* - file search* - file get* - file dump* - file tail* - file delete* OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 6-1 - Cisco CP-7962G | Administration Guide - Page 148
Phone Rings in Cisco Unified Communications Manager Features and Services Guide and the Software Upgrades chapter in Cisco Unified Communications Operating System Administration Guide > Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) - Cisco CP-7962G | Administration Guide - Page 149
the XML file on the TFTP server, you can designate the background images from which users can choose. In this way, you can provide custom images, such as your company logo. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 6-3 - Cisco CP-7962G | Administration Guide - Page 150
on the on the phone. • Thumbnail image-Version that appears on the Background Images screen from which users can select an image. Must be 25% of the size of the full size image. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 6-4 OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 151
copies of custom image files in another location. You can use these backup copies if the customized files are overwritten when you upgrade Cisco Unified Communications Manager. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 6-5 - Cisco CP-7962G | Administration Guide - Page 152
parameter (located in the Advanced Service Parameters). Configuring Wideband Codec If Cisco Unified Communications Manager has been configured to use G.722 (G.722 is enabled by default for the Cisco Unified IP Phone 7962G and 7942G) and if the far endpoint supports G.722, the call can connect - Cisco CP-7962G | Administration Guide - Page 153
Chapter 9, Troubleshooting and Maintenance. This chapter includes these topics: • Model Information Screen, page 7-2 • Status Menu, page 7-2 • Call Statistics Screen, page 7-13 OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-1 - Cisco CP-7962G | Administration Guide - Page 154
screen, which shows information about the Cisco Unified IP Phone Expansion Module, if connected to the phone. For more information, see Expansion Module Status Screen, page 7-12. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-2 OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 155
phone firmware and place it in the TFTPPath directory. You should only copy files into this directory when the TFTP server software is shut down, otherwise the files may be corrupted. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP - Cisco CP-7962G | Administration Guide - Page 156
. • Verify that the host names of the TFTP server or Cisco Unified Communications Manager are configured properly in DNS. • Consider using IP addresses rather than host names. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-4 OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 157
is a problem with the CTL file and the key for the server from which files are obtained is bad. In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified - Cisco CP-7962G | Administration Guide - Page 158
Network Configuration Menu, page 4-33 for details. • If you are using DHCP, the DHCP server has not provided a default router. Check the DHCP server configuration. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-6 OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 159
typically times out if 802.1X is not but timed out to due the absence of an configured on the switch. authenticator. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-7 - Cisco CP-7962G | Administration Guide - Page 160
that the phone load file has the correct name. Name of the configuration file. None. This is an informational message indicating the name of the configuration file for the phone. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-8 OL-21011 - Cisco CP-7962G | Administration Guide - Page 161
-reset-TCP CM-aborted-TCP CM-NAKed KeepaliveTO Failback Phone-Keypad Phone-Re-IP Reset-Reset Reset-Restart Phone-Reg-Rej Load Rejected HC CM-ICMP-Unreach Phone-Abort Network port OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-9 - Cisco CP-7962G | Administration Guide - Page 162
RENEWING • DHCP REQUESTING • DHCP RESYNC • DHCP UNRECOGNIZED • DHCP WAITING COLDBOOT TIMEOUT • SET DHCP COLDBOOT • SET DHCP DISABLED • DISABLED DUPLICATE IP • SET DHCP FAST 7-10 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 163
these steps: Procedure Step 1 Step 2 Step 3 Press the Settings button. Select Status. Select Firmware Versions. To exit the Firmware Version screen, press the Exit softkey. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-11 - Cisco CP-7962G | Administration Guide - Page 164
improper length Number of packets discarded due to invalid checksum information Number of packets that have been discarded because a message was invalid or unsupported 7-12 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 165
, G.728/iLBC, G.711 u-law, G.711 A-law, or Lin16k. Size of voice packets, in milliseconds, in the receiving voice stream (RTP streaming audio). OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-13 - Cisco CP-7962G | Administration Guide - Page 166
provide the following maximum MOS LQK score under normal conditions with no frame loss: • G.711 gives 4.5 • G.722 gives 4.5 • G.728/iLBC gives 3.9 • G.729 A/AB gives 3.8 7-14 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 167
supports a "test tone," which allows you to troubleshoot echo on a call as well as to test low volume levels. To use a test tone you must: • Enable the tone generator. • Create a test tone. To enable the tone generator, follow these steps: OL-21011-01 Cisco Unified IP Phone Administration Guide - Cisco CP-7962G | Administration Guide - Page 168
no pause, you will inadvertently reset the phone because of the **#** sequence. While Cisco Unified Communications Manager for MGCP) or under IOS CLI for H.323 or SIP. Step 1 Place a call. 7-16 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP - Cisco CP-7962G | Administration Guide - Page 169
on interpreting the results of test tone for volume and echo, refer to the following document: http://www.cisco.com/en/US/docs/ios/solutions_docs/voip_solutions/EA_ISD.html OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-17 - Cisco CP-7962G | Administration Guide - Page 170
Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-18 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 171
statistics Note The Cisco Unified IP Phone does not support web access on its IPv6 address. This chapter describes the information that you can obtain from the phone's web page. You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting. You can also - Cisco CP-7962G | Administration Guide - Page 172
8-10. - Debug Display-Displays debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting. For more information, see Device Logs, page 8-10. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 8-2 OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 173
, do not function properly without access to the phone web pages. Disabling web access also affects any serviceability application that relies on web access, such as CiscoWorks. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 8-3 - Cisco CP-7962G | Administration Guide - Page 174
screen if the user is using an older model Cisco Unified IP Phone, because the hardware does not provide this information. • Serial Number-Displays the phone's unique serial number Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 8-4 OL-21011 - Cisco CP-7962G | Administration Guide - Page 175
items. You can view and set many of these items from the Network Configuration Menu and the Device Configuration Menu on the Cisco Unified IP Phone. For more information, see Configuring Features, Templates, Services, and Users To display the Network Configuration area, access the web page for the - Cisco CP-7962G | Administration Guide - Page 176
behalf of the phone HTTP client and provides responses from the non-local host to the phone HTTP client. URL that the phone uses to validate requests made to the phone web server. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 8-6 OL-21011 - Cisco CP-7962G | Administration Guide - Page 177
. DSCP IP classification for phone-based services. Displays the security mode that is set for the phone. Indicates whether web access is enabled (Yes) or disabled (No) for the phone. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP - Cisco CP-7962G | Administration Guide - Page 178
the phone for inventory management. Enables users to phone. To display a network statistics area, access the web page for the phone as described in the Accessing the Web Page for a Phone, page 8-2. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP - Cisco CP-7962G | Administration Guide - Page 179
and 127 bytes in size Total number of packets received, including bad packets, that are between 128 and 255 bytes in size OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 8-9 - Cisco CP-7962G | Administration Guide - Page 180
the Web Page for a Phone, page 8-2. • Console Logs-Includes hyperlinks to individual log files. The console log files include debug and error messages received on the phone. 8-10 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 181
that might be useful to Cisco TAC if you require assistance with troubleshooting. Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives - Cisco CP-7962G | Administration Guide - Page 182
iLBC gives 3.9 • G.729 A/AB gives 3.8 These codecs on the Cisco Unified IP Phones 7961G/G-GE and 7941G/41G-GE provide the following maximum MOS LQK score under normal conditions with no 8-12 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL - Cisco CP-7962G | Administration Guide - Page 183
/iLBC gives 3.9 • G.729 A/AB gives 3.8 These codecs for the Cisco Unified IP Phones 7961G/G-GE and 7941G/G-GE provide the following maximum MOS LQK score under normal conditions with no frame Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 8-13 - Cisco CP-7962G | Administration Guide - Page 184
the Cisco Unified IP Phone chapter • Configuring Features, Templates, Services, and Users chapter • Call Statistics Screen, page 7-13 • Monitoring the Voice Quality of Calls, page 9-15 8-14 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL - Cisco CP-7962G | Administration Guide - Page 185
Documentation, Obtaining Support, and Security Guidelines, page -3. This chapter includes these topics: • Resolving Startup Problems, page 9-1 • Cisco Unified IP Phone Resets Unexpectedly, page 9-6 • Troubleshooting Cisco Unified IP Phone Security, page 9-8 • General Troubleshooting Tips, page - Cisco CP-7962G | Administration Guide - Page 186
, perform a factory reset of the phone. For instructions, see Performing a Factory Reset, page 9-13. If after attempting these solutions, the LCD screen on the Cisco Unified IP Phone does not display any characters after at least five minutes, contact a Cisco technical support representative for - Cisco CP-7962G | Administration Guide - Page 187
Router-If you have assigned a static IP address to the phone, you must manually enter settings for these options. See Network Configuration Menu, page 4-5 for instructions. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 9-3 - Cisco CP-7962G | Administration Guide - Page 188
panel to start or stop a service. If a service has stopped, click its radio button and then click the Start button. The Service Status symbol changes from a square to an arrow. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 9-4 OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 189
to search for the phone based on its MAC Address. For information about determining a MAC address, see Determining the MAC Address for a Cisco Unified IP Phone, page 2-13. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 9-5 - Cisco CP-7962G | Administration Guide - Page 190
phone resets and attempts to reconnect its network connection. If you are experiencing problems with the voice network, you should investigate whether an existing problem is simply being exposed. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP - Cisco CP-7962G | Administration Guide - Page 191
Manager Administration. Eliminating DNS or Other Connectivity Errors If the phone continues to reset, follow these steps to eliminate DNS or other connectivity errors: OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 9-7 - Cisco CP-7962G | Administration Guide - Page 192
information about security and encryption, refer to Cisco Unified Communications Manager Security Guide. Table 9-1 Cisco Unified IP Phone Security Troubleshooting Problem Device authentication error. Phone cannot authenticate CTL file. Phone cannot authenticate any of the configuration files - Cisco CP-7962G | Administration Guide - Page 193
and Maintenance Troubleshooting Cisco Unified IP Phone Security Table 9-1 Cisco Unified IP Phone Security Troubleshooting (continued) Problem Possible Cause Phone does not register with Cisco Unified The CTL file does not contain the correct information for the Cisco Communications Manager - Cisco CP-7962G | Administration Guide - Page 194
or replacing the lights, should resolve the problem. When you are on a call that requires keypad input, if you press the keys too quickly, some of them might not be recognized. 9-10 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 195
are having problems getting CVTA to work, make sure that the PC Port is enabled, and that CDP is enabled on the PC port. See Network Configuration Menu, page 4-5 for more information. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP - Cisco CP-7962G | Administration Guide - Page 196
7914 Troubleshooting Problem Solution No display on the Cisco Unified IP Phone Verify that all of the cable connections are correct. Expansion Module. Verify that you have power to the Cisco Unified IP Phone Expansion Module. 9-12 Cisco Unified IP Phone Administration Guide for Cisco Unified - Cisco CP-7962G | Administration Guide - Page 197
the phone. Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 9-13 - Cisco CP-7962G | Administration Guide - Page 198
process. Do not power down the phone until it completes the factory reset process, and the main screen appears. Using the Quality Report Tool The Quality Report Tool (QRT) is a voice quality and general problem-reporting tool for the Cisco Unified IP Phone. The QRT feature is installed as part - Cisco CP-7962G | Administration Guide - Page 199
problem category, and this feedback is logged in an XML file. Actual information logged depends on the user selection, and whether the destination device is a Cisco Unified IP Phone. For more information about using QRT, refer to Cisco Unified Communications Manager Features and Services Guide - Cisco CP-7962G | Administration Guide - Page 200
A/AB gives 3.8 The following codecs on the Cisco Unified IP Phones 7961G/G-GE and 7941G/G-GE provide these maximum MOS LQK scores under normal conditions with zero frame loss: • G.711 codec gives 4.5 score • G.729A/ AB gives 3.7 Note • CVTQ does not support wideband (7 kHz) speech codecs, as ITU has - Cisco CP-7962G | Administration Guide - Page 201
sites available for your access level. • Cisco Unified IP Phone Troubleshooting Resources: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_ support_series_home.html • Cisco Products and Services (Technical Support and Documentation): http://www.cisco.com/en/US/products/sw/voicesw - Cisco CP-7962G | Administration Guide - Page 202
Cleaning the Cisco Unified IP Phone Chapter 9 Troubleshooting and Maintenance 9-18 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 203
this site: • How Users Obtain Support for the Cisco Unified IP Phone, page A-1 • How Users Access the Online Help System on the Cisco Unified IP Phone, page A-2 • How Users Get Copies of Cisco Unified IP Phone Manuals, page A-2 • Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for - Cisco CP-7962G | Administration Guide - Page 204
to your Cisco Unified IP Phone user guide for more information. How Users Get Copies of Cisco Unified IP Phone Manuals You should provide end users with access to user documentation for the Cisco Unified IP Phones. Cisco IP Phone Phone Guide includes detailed user instructions for key phone features - Cisco CP-7962G | Administration Guide - Page 205
instructions, including how to link to the most recent user guide PDF. Note The eLearning tutorials are updated periodically and therefore might not contain the latest feature information for end-users. For the latest feature information, end-users should refer to the Cisco Unified IP Phone end-user - Cisco CP-7962G | Administration Guide - Page 206
Cisco Unified IP Phone. To configure a personal directory, users must have access to the following: • User Options web pages-Make sure that users know how to access their User Options web pages. See How Users Subscribe to Services and Configure Phone Features, page A-3 for details. • Cisco Unified - Cisco CP-7962G | Administration Guide - Page 207
. To verify if the synchronization worked, log in to your User Options web pages and choose Personal Address Book. The users from your Windows address book should be listed. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) A-5 - Cisco CP-7962G | Administration Guide - Page 208
How Users Configure Personal Directory Entries Appendix A Providing Information to Users Via a Website Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) A-6 OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 209
(BLF) Speed Dial Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE SCCP SIP For More Information Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Basic Call - Cisco CP-7962G | Administration Guide - Page 210
Appendix B Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G Table B-1 Cisco Unified IP Phone 7962G and 7942G Feature Support by Protocol (continued) Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Features SCCP SIP For More Information Calling - Cisco CP-7962G | Administration Guide - Page 211
Appendix B Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G Table B-1 Cisco Unified IP Phone 7962G and 7942G Feature Support by Protocol (continued) Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Features SCCP SIP For More Information Calling - Cisco CP-7962G | Administration Guide - Page 212
Video Support Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE SCCP SIP For More Information Supported Supported 200 Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported - Cisco CP-7962G | Administration Guide - Page 213
Appendix B Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G Table B-1 Cisco Unified IP Phone 7962G and 7942G Feature Support by Protocol (continued) Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Features SCCP SIP For More Information Calling - Cisco CP-7962G | Administration Guide - Page 214
Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE SCCP SIP For More Information Supported 7962G only Supported 7962G only Supported Supported 7962G only Supported 7962G only Not supported Cisco Unified IP Phone Expansion Module 7915 Phone Guide Cisco Unified IP Phone - Cisco CP-7962G | Administration Guide - Page 215
Translated and localized versions of the Cisco Unified IP Phones are available in several languages. If you are supporting Cisco Unified IP Phones in a non-English environment, refer to the following sections to ensure that the phones are set up properly for your users: • Adding Language Overlays to - Cisco CP-7962G | Administration Guide - Page 216
may display the full international number for the received call, the phone display may show the shortened local version of the number, without international or country codes. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) C-2 OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 217
in-line power over the network cable Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE • The phone can receive power from IEEE 802.3af-compliant data switches (Class III) • The phone can be powered locally with a power adapter (Cisco part number CP-PWR-CUBE-3=) and the appropriate power cord - Cisco CP-7962G | Administration Guide - Page 218
10/100/1000 SW on the Cisco Unified IP Phone 7961G-GE and 7941G-GE). • RJ-45 jack for a second 10/100BaseT compliant connection (labeled 10/100 PC on the Cisco Unified IP Phone 7962G, 7941G, 7961G and 7941G; labeled 10/100/1000 PC on the Cisco Unified IP Phone 7961G-GE and 7941G-GE). • 48-volt power - Cisco CP-7962G | Administration Guide - Page 219
- 7 BI_DC+ 8 BI_DC- Note "BI" stands for bi-directional, while DA, DB, DC and DD stand for "Data A", "Data B", "Data C" and "Data D", respectively. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) D-3 - Cisco CP-7962G | Administration Guide - Page 220
Network and Access Port Pinouts Appendix D Technical Specifications Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) D-4 OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 221
: • User's Name: John Doe • User ID: johndoe • Phone model: 7961G • Protocol: SCCP • MAC address listed on phone: 00127F576611 • Five-digit internal telephone number: 26640 OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) E-1 - Cisco CP-7962G | Administration Guide - Page 222
to Cisco Unified Communications Manager If you are not using an LDAP directory, you can add a user directly to Cisco Unified Communications Manager Administration by following these steps: Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP - Cisco CP-7962G | Administration Guide - Page 223
. On the Phone Configuration window, you can use the default values for most of the fields. To configure the required fields and some key additional fields, follow these steps: OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) E-3 - Cisco CP-7962G | Administration Guide - Page 224
Device Settings > Common Phone Profile). You can use the search field(s) in conjunction with the Find button to find all configured common phone profiles and their current settings. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) E-4 OL-21011 - Cisco CP-7962G | Administration Guide - Page 225
of user John Doe in the example above. c. From the Route Partition drop-down list, choose the partition to which the directory number belongs. If you do not want to restrict access to the directory number, choose for the partition. OL-21011-01 Cisco Unified IP Phone Administration Guide for - Cisco CP-7962G | Administration Guide - Page 226
Find button to locate the device with which you want to associate to the user. Select the device, then click Save Selected/Changes. The user is now associated with the device. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) E-6 OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 227
may want to add the user to a group that has been defined as a "Standard CCM End User Group." To view all configured user groups, choose User Management > User Group. Click Save. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) E-7 - Cisco CP-7962G | Administration Guide - Page 228
4-1 Access web page 8-2, 8-9 adding Cisco Unified IP Phones manually 2-11 Cisco Unified IP Phones using auto-registration 2-9 Cisco Unified IP Phones using BAT 2-11 users to Cisco Unified Communications Manager 5-25 Admin. VLAN ID 4-7 AdvanceAdhocConference service parameter 5-7 Alternate TFTP 4-10 - Cisco CP-7962G | Administration Guide - Page 229
) 1-5 Cisco Unified Communications Manager adding phone to database of 2-8 attendant console B-5 AutoAttendant B-5 interactions with 2-2 required for Cisco Unified IP Phones 3-2 OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN - Cisco CP-7962G | Administration Guide - Page 230
5-1 Cisco Unified Communications Manager Assistant B-5 Cisco Unified IP Phone adding manually to Cisco Unified Communications Manager 2-11 adding to Cisco Unified Communications Manager 2-8 cleaning 9-17 configuration checklist 1-21 configuration requirements 1-20 configuring user services 5-25 - Cisco CP-7962G | Administration Guide - Page 231
B-6 status screen 7-12 extension mobility 5-6, B-3 Extension Mobility Cross Cluster B-3 external power 2-4 F fast dial B-3 fast dials address book 5-23 fast dial service 5-9 OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-4 - Cisco CP-7962G | Administration Guide - Page 232
4-22 Proxy Server URL 4-23 Services URL 4-22 hunt group log out of hunt groups 5-13 hunt group display 5-11, B-3 hunt groups log out B-3 Hypertext Transfer Protocol See HTTP IN-5 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 233
menu about 4-23, 4-24 options Network Locale 4-23 Network Locale Version 4-24 User Locale 4-23 User Locale Char Set 4-23 User Locale Version 4-23 Locale Installer C-1 OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-6 - Cisco CP-7962G | Administration Guide - Page 234
4-13 DHCPv6 Address Released 4-14 IPv6 Address 4-13 IPv6 Alternate TFTP 4-14 IPv6 Default Router 1-6 4-13 IPv6 DNS Server 1-2 4-14 IPv6 Prefix Length 4-13 IN-7 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 235
fast dials 5-23 phone button templates 5-22 phone hardening 1-14 phone lines, buttons for 1-4 phone settings access 4-1 physical connection, verifying 9-6 PNG file 6-4 PoE 2-4 OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-8 - Cisco CP-7962G | Administration Guide - Page 236
4-32 DSCP For Services 4-32 QRT B-4 reset, factory 9-13 resetting basic 9-13 Cisco Unified IP phone phone with a cable lock 3-10 security CAPF (Certificate Authority Proxy Function) 1-14 IN-9 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP - Cisco CP-7962G | Administration Guide - Page 237
2-7 obtaining IP address 2-7 obtaining power 2-7 requesting configuration file 2-8 requesting CTL file 2-7 understanding 2-7 statistics network 8-8 streaming 8-11 Status menu 7-1, 7-2 OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP - Cisco CP-7962G | Administration Guide - Page 238
5-12 log out of hunt groups 5-13 Log server 4-35, 9-11 malicious caller identification (MCID) 5-13 meet-me conference 5-13 message waiting 5-13 IN-11 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 239
troubleshooting Cisco Unified Communications Manager settings 9-4 Cisco Unified IP Phone Expansion Module 7914 9-12 DHCP 9-7 DNS 9-7 DNS settings 9-4 IP addressing and routing 9-3 network connectivity 9-3 network outages 9-6 phones resetting 9-7 physical connection 9-6 security 9-8 services on Cisco - Cisco CP-7962G | Administration Guide - Page 240
8-3, 8-11 wideband codec 1-1 wideband handset 4-28 option 4-26 user controllable 4-26 Wideband Handset UI Control 4-26 wideband headset 4-29 option 4-26 user controllable 4-26 IN-13 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01 - Cisco CP-7962G | Administration Guide - Page 241
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Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Cisco Unified IP Phone Administration
Guide for Cisco Unified Communications
Manager 8.0 (SCCP and SIP)
For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and
7941G-GE
Text Part Number: OL-18913-01