Compaq 400338-001 Compaq Server Console Switch User Guide - Page 117

Symptom, Probable Cause, Recommended, Solution, Device, Default, Troubleshooting

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Troubleshooting Table E-2: Status Symbol Troubleshooting continued Symptom Probable Cause Recommended Solution shows up on tiered port (all models except 2-Port) Loose keyboard connection Disconnect and reconnect the keyboard cable at the computer port on the console switch. (It may be necessary to power cycle the computer if the cable is disconnected. For this reason, only perform these tests when maintenance time can be scheduled.) Replace the keyboard cable. shows next to computer number or name when you expected it to be a An interconnecting cable (m-m) from another switch connected to port in error Disconnect the console switch and connect the computer to the port. (all models except 2-Port) Primary computer shows when is expected (all models except 2-Port) Incorrect settings in Device dialog box for primary console switch Verify the selection of the correct number of ports (4 or 8) for a secondary console switch. Verify that all port settings are set to Default if not connected to a secondary console switch. E-4 Compaq Server Console Switch User Guide

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Troubleshooting
E-4
Compaq Server Console Switch User Guide
Table E-2:
Status Symbol Troubleshooting
continued
Symptom
Probable Cause
Recommended
Solution
shows up on
tiered port
(all models except
2-Port)
Loose keyboard
connection
Disconnect and
reconnect the
keyboard cable at the
computer port on the
console switch. (It may
be necessary to power
cycle the computer if
the cable is
disconnected. For this
reason, only perform
these tests when
maintenance time can
be scheduled.)
Replace the keyboard
cable.
shows next to
computer number or
name when you
expected it to be a
(all models except
2-Port)
An interconnecting
cable (m–m) from
another switch
connected to port in
error
Disconnect the
console switch and
connect the computer
to the port.
Primary computer
shows
when
is expected
(all models except
2-Port)
Incorrect settings in
Device
dialog box for
primary console switch
Verify the selection of
the correct number of
ports (4 or 8) for a
secondary console
switch.
Verify that all port
settings are set to
Default
if not
connected to a
secondary console
switch.