Compaq 8100 Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin
Compaq 8100 - Elite Convertible Minitower PC Manual
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- Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 1
Maintenance and Service Guide HP Compaq 8100 and 8180 Elite Business PC - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 2
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP consent of Hewlett-Packard Company. HP Compaq 8100 and 8180 Elite Business PC Second Edition (March 2010) - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 3
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 4
iv About This Book - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 5
Features ...1 Convertible Minitower Chassis ...1 Front Panel Components ...1 Rear Panel Components ...2 Small Form Factor ...3 Front Panel Components ...3 Rear Panel Components ...4 2 Installing and Customizing the Software ...5 Installing the Windows Operating System 5 Downloading Microsoft - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 6
Preparation 25 Chassis Designations ...25 Convertible Minitower (CMT 25 8100 Models ...25 8180 Models ...26 Small Form Factor Devices ...37 Installing a Security Lock 37 HP/Kensington MicroSaver Security Cable Lock 38 Padlock ...39 HP Business PC Security Lock 39 Front Bezel Security 41 - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 7
Memory ...48 DIMMs ...48 DDR3-SDRAM DIMMs ...48 Populating DIMM Sockets 49 Installing DIMMs ...50 Expansion Cards ...52 Drives ...56 System Board Drive Connections Installing a Security Lock 94 HP/Kensington MicroSaver Security Cable Lock 94 Padlock ...95 HP Business PC Security Lock 95 Front - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 8
Additional Memory ...102 DIMMs ...102 DDR3-SDRAM DIMMs ...102 Populating DIMM Sockets 103 Installing DIMMs ...104 Expansion Cards ...106 Cable Management ...111 Cable Connections ...112 Drives ...112 Drive Positions ...112 Installing and Removing Drives 113 System Board Drive Connections 114 - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 9
DisplayPort ...149 4-Pin Power (for CPU) ...150 6-Pin Power (for CPU) (CMT, SFF 150 SATA Data and Power ...150 PCI Express ...151 PCI Express ...152 system DVD (purchased separately) ......... 161 Appendix D Computer Diagnostic Features 163 Hewlett-Packard Vision Diagnostics 163 Accessing HP - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 10
E Troubleshooting Without Diagnostics 169 Safety and Comfort ...169 Before You Call for Technical Support 169 Helpful Hints ...170 Solving General Problems ...172 Solving Power Problems ...176 Solving Diskette Problems ...177 Solving Hard Drive Problems ...180 Solving Media Card Reader Problems - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 11
is a problem with the computer and it is displaying a diagnostic code. Refer to the Troubleshooting Guide to interpret the code. 1 Some models have bezel blanks covering one or both of the 5.25-inch drive bays. 2 Some models have a bezel blank covering the 3.5-inch drive bay. Convertible Minitower - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 12
port and an optional parallel port are available from HP. When a device is plugged into the blue Line Realtek HD Audio Manager icon in the Windows taskbar. If a graphics card is installed into the PCI, PCI Express x1, or PCI Express x4 slot, the connectors on the graphics card and the system board - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 13
by double-clicking the Realtek HD Audio Manager icon in the Windows taskbar. NOTE: The Power On Light is normally green when the power is on. If it is flashing red, there is a problem with the computer and it is displaying a diagnostic code. Refer to the Troubleshooting Guide to interpret the code - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 14
port and an optional parallel port are available from HP. When a device is plugged into the blue Line the Realtek HD Audio Manager icon in the Windows taskbar. The monitor connectors on the system board , the connectors on the graphics card and the system board may be used at the same time. Some - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 15
in online help after you install the operating system. Downloading Microsoft Windows Updates 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. 2. Once an Internet connection has been established, click the Start button. 3. Select - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 16
system to the appropriate drivers. Obtain the latest support software, including support software for the operating system from http://www.hp.com/support. Select your country and language, select Download drivers > Windows Virtual PC > Virtual Windows XP and follow the instructions on the screen. - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 17
in order to get the most from your PC. The software and image file names are: ● Corel WinDVD SD and BD - installation software for WinDVD - used to play DVD movies ● HP Insight Diagnostics OR Vision Diagnostics - software to perform diagnostic activities on your PC Accessing Disk Image (ISO) Files 7 - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 18
Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, error occurs, the error is displayed regardless of the mode selected. To manually switch to Post Messages Enabled during POST, press any key (except F1 - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 19
tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive). Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 20
(L1/L2) (dual core processors have this listed twice) ● Installed memory size/speed, number of channels (single or dual) (if applicable) ● Integrated MAC address for embedded, enabled NIC (if applicable) ● System BIOS (includes family name and version) ● Chassis serial number ● Asset tracking - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 21
Computer Setup-Storage NOTE: Support for specific Computer Setup options may vary depending on be used for the device. This enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of UNIX (e.g., SCO UNIX version 3.2). Options are - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 22
) and Redundant Array of Independent Disks (RAID) on HP Compaq dc7900 Business PCs white paper at http://www.hp.com for more information. DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 23
certain plug and play settings under Windows. Power-On Password See the Desktop Management Guide for more information. Allows you to set and enable a power-on password. The This feature is supported on some models only. See the Desktop Management Guide for more information. Computer Setup (F10) Utilities - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 24
Express x1 slot. Network Service Boot Enables/disables the computer's ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must be either a PCI expansion card or embedded on the system board.) 14 Chapter 3 Computer - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 25
of the passwords is successfully provided during a subsequent cold-boot sequence. NOTE: This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system. See the Desktop Management Guide for more information. Computer Setup (F10) Utilities 15 - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 26
playback. Selecting Max will assign 96 Megabytes of system memory exclusively to PAVP. Virtualization Technology (VTx)(some models : To enable this option, a Setup password must be set. Smart Card BIOS Password Support (some models) (enable/disable) - Allows the user to enable/ disable the Smart - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 27
Password. This feature allows the administrator the flexibility to protect changes to essential setup options, while allowing the user to view system settings and configure nonessential options. The administrator specifies access rights to individual setup options on a case-by-case basis via the - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 28
Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup-Power Option OS Power Management Description ● Runtime Power Management- Enable/Disable. Allows certain operating systems wake events and management services while in S5. Thermal - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 29
to attempt booting from the network. ● Factory Recovery Boot Support (enable/disable). Enabling this feature will cause an additional prompt, F11 = Recovery, to be displayed during POST on systems with HP Backup and Recovery software installed and configured with a recovery partition on the boot - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 30
the computer is connected to an electric power disable multi-processor support under the OS memory test. (some models) BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. Onboard Devices PCI Devices Allows you to set resources for or disable onboard system - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 31
is similar to PXE but also supports IPv6. The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server. This is typically used to download a corporate image to a hard drive. The NIC option ROM takes up memory space below 1MB commonly referred to - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 32
multiple management options. This option is for installed NIC cards that support ASF or DASH. Use the Management Devices menu to select if Ctrl+Alt+F1 still accesses the utility used to attempt to connect to remote help server or services. ● Intel Remote PC Assist Timeout (5, 10, 15, 20, 30, 40, - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 33
4 Serial ATA (SATA) Drive Guidelines and Features NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable Number of pins in power - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 34
and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns in the way that drive sizes are calculated, the size reported by the operating system may differ from that marked on the hard drive or listed in the computer specification - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 35
system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. Chassis Designations NOTE: Front bezel appearance may vary by model. Convertible Minitower (CMT) 8100 Models Figure 5-1 Convertible Minitower - 8100 Models - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 36
Models Figure 5-2 Convertible Minitower - 8180 Models Small Form Factor (SFF) Figure 5-3 Small Form Factor chassis Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 37
Generating Static The following table shows that: ● Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. Event 55% Walking across carpet 7,500 V Walking across vinyl floor 3,000 V Motions of bench worker 400 V Removing - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 38
ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation. ● as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 39
Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one- or enable power management functions of the operating system or other software, including sleep states. Routine Care Operating Guidelines 29 - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 40
General Cleaning Safety Precautions 1. Never use solvents or flammable solutions to clean the computer. 2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. 3. Always unplug the computer when cleaning with liquids or - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 41
the power cord from the power source before opening the computer to prevent system board or component damage. Tools and Software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001) ● Torx T-15 screwdriver with small diameter - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 42
the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly parts being removed or replaced. CAUTION: When servicing this computer, ensure that cables are placed in on in this guide for instructions on the replacement procedures. 32 Chapter - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 43
not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. Service Considerations 33 - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 44
6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 45
computer. 5. Turn off the computer and any peripheral devices that are connected to it. CAUTION: Turn off the computer before disconnecting any cables. Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. In some - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 46
power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. You must disconnect the power cord to avoid damage to the internal components of the computer. 36 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 47
5. Use the Smart Cover FailSafe Key to remove the two tamper-proof screws that secure the Smart Cover Lock to the chassis. Figure 6-2 Removing the Smart Cover Lock Screws You can now remove the access panel. To reattach the Smart Cover Lock, secure the lock in place with the tamper-proof screws. - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 48
HP/Kensington MicroSaver Security Cable Lock Figure 6-3 Installing a Cable Lock 38 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 49
Padlock Figure 6-4 Installing a Padlock HP Business PC Security Lock 1. Fasten the security cable by looping it around a stationary object. Figure 6-5 Securing the Cable to a Fixed Object External Security Devices 39 - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 50
2. Thread the keyboard and mouse cables through the lock. Figure 6-6 Threading the Keyboard and Mouse Cables 3. Screw the lock to the chassis using the screw provided. Figure 6-7 Attaching the Lock to the Chassis 40 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 51
lock. Figure 6-8 Engaging the Lock Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35). 2. Remove the computer access panel (Computer - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 52
cord and turn on the computer. 9. Lock any security devices that were disengaged when the access panel was removed. 42 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 53
Computer Access Panel 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35) 2. Lay the computer down on its large base for greater stability. 3. Lift up on the access panel handle (1) then lift the access panel off the computer (2). Figure 6-11 Removing the Computer Access - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 54
bezel off the chassis (2). Figure 6-12 Removing the Front Bezel To install the front bezel, reverse the removal procedure. 44 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 55
Bezel Blanks 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35). 2. Remove the computer access panel (Computer Access Panel on page 43). 3. Remove the front bezel (Front Bezel on page 44). 4. Gently pull the subpanel, with the bezel blanks secured in it, away from the - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 56
sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take removing the power supply power cables from the connectors on the system board, always follow these steps: 1. Squeeze on the top of the Convertible Minitower (CMT) Chassis - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 57
connectors are color-coded to make it easier to find the proper connection. System Board Connections System Board Connector PWR (P1) PWRCMD (P2) PWRCPU (P3) CHFAN (P11) CPUFAN (P8) SATAPWR0 (P160) SATAPWR1 (P161) PB/LED (P5) FRONT USB (P24) FRONT USB2 (P25) FRONT - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 58
● single-sided and double-sided DIMMs ● DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM are not supported NOTE: The system will not operate properly if you install unsupported DIMMs. 48 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 59
DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled XMM1, XMM2, XMM3, and XMM4. Sockets XMM1 and XMM3 operate in memory channel A. Sockets XMM2 and XMM4 operate in memory channel B. Figure 6-15 DIMM Socket Locations Table 6-1 DIMM - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 60
(Computer Access Panel on page 43). 3. Locate the memory module sockets on the system board. WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. 50 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 61
XMM1 socket. Populate the DIMM sockets in the following order: XMM1, XMM3, XMM2, then XMM4. For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B. 5. Push the module down into the socket, ensuring that the module is - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 62
). 2. Remove the computer access panel (Computer Access Panel on page 43). 3. Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis. 52 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 63
4. Press straight down on the two green thumb tabs inside the chassis (1) and rotate the expansion card retention latch up (2). Figure 6-18 Opening the Expansion Slot Retainer 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 64
against other components. Figure 6-21 Removing a PCI Express x16 Expansion Card 6. Store the removed card in anti-static packaging. 54 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 65
it snaps firmly into place. 10. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 11. Reconfigure the computer, if necessary. Refer to Computer Setup (F10) Utility on page 8 for instructions on using Computer Setup. Expansion Cards 55 - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 66
to the black ESATA connector on the system board. ● Connect a media card reader USB cable to the USB connector on the system board labeled MEDIA. If the media card reader has a 1394 port, connect the 1394 cable to the 1394 PCI card. ● The system does not support Parallel ATA (PATA) optical drives or - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 67
, place the drive in a bubble-pack mailer or other protective packaging and label the package "Fragile: Handle With Care." System Board Drive Connections Refer to the following illustration and table to identify the system board drive connectors. Figure 6-24 System Board Drive Connections Drives 57 - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 68
the system board. The use of unnecessary force when installing any drive into the drive bay may result in damage to the drive. To verify the type and size of the storage devices installed in the computer, run Computer Setup. 58 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 69
Removing a Drive from a Drive Bay CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35). 2. Remove the computer access panel (Computer Access Panel on page 43). 3. - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 70
the system board. If the media card reader has a 1394 port, disconnect the 1394 cable from the PCI card. Figure 6-27 Disconnecting the Media Card Reader USB Cable Figure 6-28 Disconnecting the Media Card Reader 1394 Cable 60 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 71
to fall out. Figure 6-29 Removing a 5.25-inch Drive in the Desktop Configuration (Optical Drive shown) ● To remove a 5.25-inch drive in the minitower configuration, pull up on the green drivelock mechanism (1) for that specific drive and slide the drive from the drive bay (2). Figure 6-30 Removing - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 72
the drive from the drive bay (2). Figure 6-31 Removing a Hard Drive 5. Store the removed drive in anti-static packaging. 62 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 73
two bays. The bottom bay supports a half-height drive or other device that is no more than 14.5 cm (5.7 inches) in depth. Do not try to force a larger drive, such as an optical drive, into the bottom bay. This could cause damage to the drive and the system board. The use of unnecessary - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 74
reader includes a 1394 port, connect the 1394 cable to the 1394 PCI card. Refer to System Board Drive Connections on page 57 for an illustration of the system board drive connectors. 8. Replace , if necessary. 64 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 75
Hard Drive into an Internal Drive Bay NOTE: The system does not support Parallel ATA (PATA) hard drives. Before you bracket under the access panel. The HP-supplied isolation mounting guide screws are silver and blue. If you are replacing a drive, transfer the guides screws from the old drive to the - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 76
avoid any hard drive performance problems. If you are adding a second hard drive, connect the data cable to the next available (unpopulated) SATA connector on the system board in the following order: the enclosure. 66 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 77
2. Remove the screw from the rear of the carrier (1) and slide the top cover off the carrier (2). Figure 6-37 Removing the Carrier Cover 3. Remove the adhesive strip that secures the thermal sensor to the top of the hard drive (1) and move the thermal sensor away from the carrier (2). Figure 6-38 - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 78
it from the carrier then lift it up and out of the carrier. Figure 6-40 Removing the Hard Drive 68 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 79
sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board. Figure 6-41 Replacing the Hard Drive 7. Replace the four screws in the bottom of the carrier to hold the drive securely in place. Figure 6-42 - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 80
with the key provided. NOTE: The carrier must be locked for power to be supplied to the hard drive. 70 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 81
the computer access panel (Computer Access Panel on page 43). 3. Unplug the hood sensor cable from the white connector labeled HSENSE on the system board (1). 4. Slide the hood sensor straight out of the slot in the chassis (2). Figure 6-45 Removing the hood sensor To reinstall the hood sensor - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 82
in the Support Telephone Numbers guide. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35). 2. Remove the computer access panel (Computer Access Panel on page 43). 3. Unplug the hood lock cable from the black connector labeled HLCK on the system board (1). 4. Remove the - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 83
(Computer Access Panel on page 43). 3. Remove the front bezel (Front Bezel on page 44). 4. Disconnect the three cables from the following system board connectors: ● Yellow connector labeled FRONT USB ● Green connector labeled FRONT USB2 ● Blue connector labeled FRONT AUD NOTE: The blue FRONT AUD - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 84
Remove the computer access panel (Front Bezel on page 44). 4. Disconnect the cable from the black system board connector labeled PB/LED. 5. Press in on the tab (1) on the assembly. 6. Rotate the removal procedure. 74 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 85
for Disassembly on page 35). 2. Remove the computer access panel (Computer Access Panel on page 43). 3. Disconnect the speaker wire from the white system board connector labeled SPKR. 4. From the inside of the unit, remove the two screws (1) that secure the speaker to the front of the chassis - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 86
panel (Computer Access Panel on page 43). 3. Disconnect the fan control cable from the red/brown system board connector labeled CHFAN (1). 4. Remove the four screws (2) that secure the fan housing to the the unit. 76 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 87
Panel on page 43). 3. In the order indicated in the following illustration, loosen the four captive screws that secure the heat sink to the system board. CAUTION: Heat sink retaining screws should be removed in diagonally opposite pairs (as in an X) to even the downward forces on the processor. This - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 88
pairs (as in an X) to evenly seat the heat sink on the processor. Failure to do so could result in damage that requires replacing the system board. 78 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 89
handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor's solder connections. Figure 6-53 Removing the processor Processor 79 - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 90
the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. 80 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 91
the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. The supply connectors connect to which drives. Table 6-5 Power Supply Cable Connectors Power Cable Connector Color Label System Board Connector Number - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 92
the rear of the chassis, and then lift the system board out of the computer. Figure 6-55 Removing the system board NOTE: When replacing the system board, you must also change the chassis serial number in the BIOS. 82 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 93
only used when the computer is NOT connected to AC power. WARNING! This computer water. Replace the battery only with the HP spare designated for this product. CAUTION: system board. 4. Depending on the type of battery holder on your system board, complete the following instructions to replace - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 94
the computer and turn on power to the computer. 6. Reset the date and time and any special system setups using Computer Setup. Refer to Computer Setup (F10) Utility on page 8. Type 2 Battery Holder a type 2 holder 84 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 95
time and any special system setups using Computer Setup. Refer to Computer Setup (F10) Utility on page 8. Changing from a Minitower to a Desktop the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. You must disconnect - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 96
supports a half-height drive or other device that is no more than 14.5 cm (5.7 inches) in depth. Do not try to force a larger drive, such as an optical drive, into the bottom bay. This could cause damage to the drive and the system board and Replacement Procedures Convertible Minitower (CMT) Chassis - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 97
bottom, then snap it back into the bezel. Figure 6-60 Changing from a Minitower to a Desktop Configuration 14. Replace the front bezel and computer access panel. 15 power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. You must - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 98
supports a half-height drive or other device that is no more than 14.5 cm (5.7 inches) in depth. Do not try to force a larger drive, such as an optical drive, into the bottom bay. This could cause damage to the drive and the system board and Replacement Procedures Convertible Minitower (CMT) Chassis - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 99
could damage the pins that align it within the front bezel. 12. Reposition the bezel blanks within the subpanel in the proper orientation for the minitower configuration. 13. Reposition the subpanel (rotate it 90º) with the logo at the bottom, then snap it back into the bezel. Figure 6-63 Changing - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 100
all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Serial Number Location Each computer has shown below. Keep these numbers available for use when contacting customer service for assistance. Figure 7-1 Serial Number and Product ID Location - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 101
computer. 5. Turn off the computer and any peripheral devices that are connected to it. CAUTION: Turn off the computer before disconnecting any cables. Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. In some - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 102
HP reseller or service provider. Order PN 166527-001 for the wrench- style key or PN 166527-002 for the screwdriver bit key. ● Refer to the HP Web site (http://www.hp.com) for ordering information. ● Call the appropriate number listed in the warranty or in the Support Telephone Numbers guide - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 103
6. Use the Smart Cover FailSafe Key to remove the tamper-proof screw that secures the Smart Cover Lock to the chassis. Figure 7-2 Removing the Smart Cover Lock Screw You can now remove the access panel. To reattach the Smart Cover Lock, secure the lock in place with the tamper-proof screw. Unlocking - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 104
External Security Devices NOTE: For information on data security features, refer to the Desktop Management Guide and the HP ProtectTools Security Manager Guide (some models) at http://www.hp.com. Installing a Security Lock The security locks displayed below and on the following pages can be used to - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 105
Padlock Figure 7-4 Installing a Padlock HP Business PC Security Lock 1. Fasten the security cable by looping it around a stationary object. Figure 7-5 Securing the Cable to a Fixed Object External Security Devices 95 - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 106
2. Thread the keyboard and mouse cables through the lock. Figure 7-6 Threading the Keyboard and Mouse Cables 3. Screw the lock to the chassis using the screw provided. Figure 7-7 Attaching the Lock to the Chassis 96 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 107
bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Remove/disengage any security devices that the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. You must disconnect - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 108
7. Remove one of the five silver 6-32 standard screws located on the front of the chassis behind the bezel. Figure 7-9 Retrieving the Front Bezel Security Screw 8. Replace the front bezel. 9. Install the security screw next to the middle front bezel release tab to secure the front bezel in place. - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 109
Computer Access Panel 1. Prepare the computer for disassembly (Preparation for Disassembly on page 90). 2. If the computer is on a stand, remove the computer from the stand. 3. Lift up on the access panel handle (1) then lift the access panel off the computer (2). Figure 7-11 Removing the Access - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 110
Front Bezel 1. Prepare the computer for disassembly (Preparation for Disassembly on page 90). 2. Remove the access panel (Computer Access Panel on page 99). 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 7-12 Removing the Front Bezel To - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 111
Bezel Blanks On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the access panel (Computer Access Panel on page 99). 2. Remove the front bezel (Front Bezel on page 100).. - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 112
can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 16-GB of memory configured in a high-performing dual channel mode. DDR3-SDRAM DIMMs - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 113
Sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel A. Sockets DIMM3 and DIMM4 operate in memory channel B. Figure 7-14 DIMM Socket Locations Table 7-1 DIMM - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 114
may cause irreparable damage to the memory modules or system board. If you see an LED light on the system board, voltage is still present. The memory module sockets have gold-plated metal contacts. When upgrading the memory, it is important to use memory modules with gold-plated metal contacts - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 115
socket. Populate the DIMM sockets in the following order: DIMM1, DIMM3, DIMM2, then DIMM4. For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B. 5. Push the module down into the socket, ensuring that the module is - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 116
PCI Express x16 expansion slot. NOTE: The PCI and PCI Express slots support only low profile cards. Figure 7-17 Expansion Slot Locations Table 7-2 on page 99). 3. Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis. - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 117
4. Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position. Figure 7-18 Opening the Expansion Slot Retainer 5. Before installing an expansion card, remove the expansion slot cover or the existing - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 118
b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 119
c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 120
latch back in place to secure the expansion card. Figure 7-23 Closing the Expansion Slot Retainer 10. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 11. Replace the access panel. 12. If the computer was on a stand, replace the stand - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 121
heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure When removing the power supply power cables from the connector on the system board, always follow these steps: 1. Squeeze on the top of the - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 122
easier to find the proper connection. System Board Connector Connector Color P1 White T-15 screwdriver is needed to remove and install the guide screws on a drive. CAUTION: Make sure personal files Restore Plus! CD to load the HP factory-installed files. Drive Positions Figure 7-24 Drive Positions - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 123
system board labeled MEDIA. If the media card reader has a 1394 port, connect the 1394 cable to the 1394 PCI card. ● The system does not support Parallel ATA (PATA) optical drives or PATA hard drives. ● You must install guide ) use M3 metric screws. The HP-supplied metric screws are black and the - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 124
total of five extra silver 6-32 standard screws. Four are used as guide screws for a secondary hard drive. The fifth is used for bezel System Board Drive Connections Refer to the following illustration and table to identify the system board drive connectors. Figure 7-26 System Board Drive Connections - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 125
Table 7-4 System Board Drive Connections No. System Board Connector System Board Label 1 SATA0 SATA0 2 SATA1 SATA1 3 SATA2 SATA2 4 eSATA ESATA 5 Media Card Reader MEDIA Color dark blue white light blue black black Removing an External 5.25- - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 126
5. If removing an optical drive, disconnect the power cable (1) and data cable (2) from the rear of the optical drive. Figure 7-28 Disconnecting the Power and Data Cables 6. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 127
bezel then remove the bezel blank. See Bezel Blanks on page 101 for more information. 5. Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide screws on the front of the chassis, under the front bezel. The M3 metric - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 128
cage to its upright position. Figure 7-33 Rotating the Drive Cage Up 8. Connect the SATA data cable to the white system board connector labeled SATA1. 9. Route the data cable through the cable guides. CAUTION: There are two cable guides that keep the data cable from being pinched by the drive cage - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 129
to the rear of the optical drive. Figure 7-34 Connecting the Power and Data Cables 11. Rotate the drive cage any security devices that were disengaged when the access panel was removed. The system automatically recognizes the drive and reconfigures the computer. Removing an External 3.5-inch Drive - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 130
the drive cables from the rear of the drive, or, if you are removing a media card reader, disconnect the USB and 1394 cables from the system board as indicated in the following illustrations. NOTE: On some models, the media card reader does not include a 1394 port or cable. Figure 7-36 Disconnecting - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 131
the media card reader to the USB connector on the system board labeled MEDIA. If the media card reader includes a 1394 port, connect the 1394 cable to the 1394 PCI card. NOTE: Refer to System Board Drive Connections on page 114 for an illustration of the system board drive connectors. Drives 121 - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 132
5. Replace the 5.25-inch drive. 6. Replace the front bezel and access panel. 7. If the computer was on a stand, replace the stand. 8. Reconnect the power cord and turn on the computer. 9. Lock any security devices that were disengaged when the access panel was removed. 122 Chapter 7 Removal and - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 133
Removing and Replacing the Primary 3.5-inch Internal SATA Hard Drive NOTE: The system does not support Parallel ATA (PATA) hard drives. Before you remove the old hard drive, be sure to back up the data from the old hard drive so - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 134
5. Rotate the power supply to its upright position. The hard drive is located beneath the power supply. Figure 7-40 Raising the Power Supply 6. Disconnect the power cable (1) and data cable (2) from the back of the hard drive. Figure 7-41 Disconnecting the Hard Drive Power Cable and Data Cable 124 - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 135
up and out of the bay (2). Figure 7-42 Removing the Hard Drive 8. To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive. Figure 7-43 Installing Hard Drive - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 136
power cables through the cable guide on the bottom of the chassis frame behind the hard drive. If the system has only one SATA hard drive, the data cable must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems. 11. Rotate the drive - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 137
Removing and Replacing a Removable 3.5-inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch external drive bay. The hard drive is housed in a carrier that can be quickly and easily removed from the drive bay. To remove and replace a drive in the - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 138
4. Remove the four screws from the bottom of the hard drive carrier. Figure 7-47 Removing the Security Screws 5. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier. Figure 7-48 Removing the Hard Drive 128 Chapter 7 Removal and Replacement Procedures - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 139
sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board. Figure 7-49 Replacing the Hard Drive 7. Replace the four screws in the bottom of the carrier to hold the drive securely in place. Figure 7-50 - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 140
8. Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2). Figure 7-51 Replacing the Thermal Sensor 9. Slide the cover on the carrier (1) and replace the screw on the - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 141
Baffle The baffle sits between the front fan and the heat sink. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 90). 2. Remove the access panel (Computer Access Panel on page 99). 3. Remove the cables from the arm on the baffle (1). 4. Lift the baffle straight up out of - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 142
). 3. Remove the front bezel (Front Bezel on page 100). 4. Remove the baffle (Baffle on page 131). 5. Disconnect the fan cable from the red/brown system board connector labeled CHFAN1. 6. Press the two tabs (one of left, one on bottom) that secure the fan assembly to the front of the chassis. Figure - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 143
for Disassembly on page 90). 2. Remove the access panel (Computer Access Panel on page 99). 3. Unplug the sensor cable from the white system board connected labeled HSENSE. 4. Slide the hood sensor straight out of the notch in the chassis. NOTE: A flat blade screwdriver can be used to push - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 144
chassis fan (Front Fan Assembly on page 132). 5. Rotate the drive cage to its upright position. 6. Disconnect the four cables from the system board as follows: ● Yellow connector labeled FRONT USB ● Green connector labeled FRONT USB2 ● Blue connector labeled FRONT AUD ● Black connector labeled PB - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 145
8. Route the cables through the slots beneath the drive cage (1), pull the assembly (right side first) into the chassis (2), and then remove the assembly from the computer. Figure 7-57 Routing the cables and removing the power switch assembly To install the front I/O and power switch assembly, - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 146
the front bezel (Front Bezel on page 100). 4. Rotate the drive cage to its upright position. 5. Disconnect the speaker wire from the white system board labeled SPKR 6. Remove the two screws that secure the speaker to the chassis. Figure 7-58 Removing the speaker 7. Lift the speaker from the inside - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 147
on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board. 6. Lift the heat sink from atop the processor and set it on its side to keep from contaminating the work area with thermal grease. Figure - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 148
pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor's solder connections. Figure 7-60 Removing the processor NOTE: System board appearance may vary. 138 Chapter 7 Removal and - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 149
replacing the system board. NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Processor - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 150
HP should be used with the computer. The rotating power supply is located at the rear of the chassis. It is held in place by a bracket - no screws are used. WARNING! Voltage is always present on the system board they connect. 140 Chapter 7 Removal and Replacement Procedures Small Form Factor ( - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 151
(Computer Access Panel on page 99). 3. When replacing the system board, make sure the following components are removed from the defective system board and installed on the replacement system board: ● Memory modules (seeInstalling Additional Memory on page 102) ● Expansion cards (Expansion Cards on - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 152
system board to the chassis. Figure 7-62 Removing the system board 11. Lift up the front of the system board, and then pull the system board forward, up, and out of the chassis. To install the system board is NOT connected to AC power. 142 Chapter 7 Removal and Replacement Procedures Small Form - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 153
or dispose of in fire or water. Replace the battery only with the HP spare designated for this product. CAUTION: Before replacing the battery, it battery holder on the system board. 4. Depending on the type of battery holder on your system board, complete the following instructions to replace the - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 154
the computer. 5. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to Computer Setup (F10) Utility on page 8. Small Form Factor computer can be used in a tower orientation. The HP logo plate on the front bezel is adjustable for either desktop or - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 155
the computer in the optional stand. Figure 7-65 Changing from Desktop to Tower Orientation NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. 3. Lock any security devices that were disengaged when the access panel was removed. NOTE: Ensure - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 156
pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Keyboard Connector and Icon Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Mouse Connector and Icon Pin Signal 1 Data 2 Unused - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 157
Ethernet RJ-45 Connector and Icon Pin Signal 1 (+) Transmit Data 2 (-) Transmit Data 3 (+) Receive Data 4 Unused 5 Unused 6 (-) Receive Data 7 Unused 8 Unused Serial Interface, Powered and Non-Powered Connector and Icon Pin Signal 1 Carrier Detect (12V if powered) 2 Receive - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 158
Microphone Connector and Icon (1/8" miniphone) 1 23 Headphone Connector and Icon (1/8" miniphone) 1 23 Line-in Audio Connector and Icon (1/8" miniphone) 1 23 Line-out Audio Connector and Icon (1/8" miniphone) 1 23 Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio_left Power_Right Audio_right Pin 1 ( - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 159
Monitor Connector and Icon Pin Signal 1 Red Analog 2 Green Analog 3 Blue Analog 4 Not used 5 Ground 6 Ground 7 Ground 8 Ground DisplayPort Connector and Icon Pin Signal 9 +5V (fused) 10 Ground 11 Not used 12 DDC Serial Data 13 Horizontal Sync 14 Vertical Sync 15 - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 160
4-Pin Power (for CPU) Connector and Icon 6-Pin Power (for CPU) (CMT, SFF) Connector and Icon 4 6 SATA Data and Power Drive Connector Pin Signal 1 GND 2 GND 3 +12V CPU 4 -12V CPU Pin Signal 1 GND 2 GND 3 GND 4 12V CPU 5 - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 161
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Pin Signal Pin Signal 1 PRSNT1 6 JTAG3 2 +12V 7 JTAG4 3 +12V 8 JTAG5 4 GND 9 +3.3V 5 JTAG2 10 +3.3V 26 PERn(2) 31 GND 27 GND 32 RSVD 28 GND 33 RSVD 29 PERp3 34 GND 30 PERn3 35 PERp4 51 GND 56 PERp9 52 PERp8 57 - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 162
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B Pin Signal Pin Signal 1 +12V 6 SMDAT 2 +12V 7 GND 3 RSVD 8 +3.3 V 4 GND 9 JTAG1 5 SMCLK 10 3.3vAux 26 GND 31 PRSNT2# 27 PETp3 32 GND 28 PETn3 33 PETp4 29 GND 34 PETn4 30 RSVD 35 GND 51 PETn8 56 GND 52 GND 57 GND - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 163
have a minimum current capacity of 10A (7A Japan only) and a nominal voltage rating of 125 or 250 volts AC, as required by each country's power system. 3. The diameter of the wire must be a minimum of 0.75 mm2 or 18AWG, and the length of the cord must be between 1.8 m (6 feet) and 3.6 m (12 - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 164
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 165
the computer to a previous state ● Recovering information using recovery tools NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use. Backing up - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 166
in your computer. NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so using them for backup reduces the number Follow the on-screen instructions to set up your backup, create a system image (select models only), or create a system repair disc (select models - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 167
(purchased separately)" section in this guide. 3. If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press F8 before the Windows operating system loads. 4. Select Startup Repair. 5. Follow the on-screen instructions. NOTE: For additional information on - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 168
DVD (purchased separately)" section in this guide. 3. Turn on or restart the computer, and then press F11 while the "" message is displayed at the bottom of the screen. 4. Follow the on-screen instructions. Using a Windows 7 operating system DVD (purchased separately) If you are - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 169
the computer to a previous state ● Recovering information using recovery tools NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use. Backing up - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 170
layer (DL) support store more system DVD (purchased separately)" section in this guide. Using the Windows recovery tools To recover information you previously backed up, follow these steps: 1. Click Start > All Programs > Maintenance > Backup and Restore Center. 2. Follow the on-screen instructions - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 171
guide. 3. Restart the computer, and then press F8 before the Windows operating system loads. 4. Select Repair your computer. 5. Follow the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 172
. 2. Restart the computer, and then insert the Windows Vista operating system DVD into the optical drive before the Windows operating system loads. 3. When prompted, press any keyboard key. 4. Follow the on-screen instructions. 5. Click Next. 6. Select Repair your computer. 7. Follow the on-screen - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 173
html file and stored on a USB flash drive. Use HP Vision Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device. You should run tests, save the - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 174
Shows information about the keyboard, mouse, and other input devices connected to the computer. Memory-Shows information about all memory in the computer. This includes memory slots on the system board and any memory modules installed. Processors-Shows information about the processor(s) installed in - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 175
Test-Provides the most flexibility in controlling the testing of a system. The Custom Test mode allows you to specifically select which devices NOTE: Memory can not be tested from within the HP Vision Diagnostics application. To test the memory in your computer, you must exit HP Vision Diagnostics - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 176
resolve the failed hardware. ● The Warranty ID is a unique error code associated with the specific error on your computer. When contacting the HP Support Center for assistance with a hardware failure, please be prepared to provide the Warranty ID. The Clear Errors button will clear the contents of - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 177
Memory test tab section provides information on the HP Memory Test application that may be launched from the boot menu. The HP Support section provides information on obtaining technical support from HP. Saving and Printing Information in HP NOTE: The download includes instructions on how to create - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 178
software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files. 168 Appendix D Computer Diagnostic Features - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 179
, refer to the Safety & Regulatory Information guide. Before You Call for Technical Support If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 180
number, and monitor serial number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently added to your system. ● Remove any software that was recently installed. ● Restore the system from backups that you created or restore the - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 181
the computer. ● Reconfigure the computer after installing a non-plug and play expansion board or other option. See Solving Hardware Installation Problems on page 195 for instructions. ● Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 182
always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. Table E-1 Solving General Problems Computer appears locked - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 183
reserved memory back to the system. Virus resident on the hard drive. Solution 1. Make sure airflow to the computer is not blocked. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow. 2. Make sure fans are connected and - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 184
in the application. 2. Add more memory. 3. Upgrade the graphics solution. Cause unknown. Restart system board header. 3. If fan is plugged in, but is not spinning, then replace the heatsink/fan assembly. 4. Contact an authorized reseller or service provider. 174 Appendix E Troubleshooting - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 185
connected to the system board. 4. Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button harness. 5. If the 5V_aux light on the system board is off, then replace the power supply. 6. Replace the system board. Solving General Problems - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 186
internal power supply fault. Contact an authorized service provider to replace the power supply. Computer seated into the connector on the system board. 3. Check if a device is causing the problem by removing ALL attached devices ( system board. 176 Appendix E Troubleshooting Without Diagnostics - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 187
diskette drive. See Solving Hardware Installation Problems on page 195 for instructions. Table E-3 Solving Diskette Problems Diskette drive light stays on. Cause Solution Diskette is damaged. Diskette is incorrectly inserted. Drive cable is not properly connected. In Microsoft Windows XP, right - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 188
the diskette. A problem has occurred with a disk transaction. Cause The directory structure is bad, or there is a problem with a file. new one. "Invalid system disk" message is displayed. Cause A diskette that does not contain the system files needed to start Troubleshooting Without Diagnostics - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 189
Table E-3 Solving Diskette Problems (continued) Cannot Boot to Diskette. Cause Diskette boot has been disabled in Computer Setup. Network server mode is enabled Order enable command. Run Computer Setup and disable Network Server Mode in Security > Password Options. Solving Diskette Problems 179 - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 190
Cause Solution Cable could be loose. Check cable connections. The system may not have automatically recognized a newly installed device. See reconfiguration directions in the Solving Hardware Installation Problems on page 195 section. If the system still does not recognize the new device, check - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 191
Problems (continued) Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from a diskette that is not bootable. Remove the diskette from the diskette drive. The system to dark blue SATA connector on the system board. Bootable hard drive's controller is not listed - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 192
is not properly connected. Check the power supply to make sure it is properly connected to the rear properly seated. If this does not solve the problem, turn off the computer, remove the carrier, HP for a replacement been activated. enclosure. 182 Appendix E Troubleshooting Without Diagnostics - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 193
Problems Table E-5 Solving Media Card Reader Problems system to Memory Stick/PRO card is not in the locked position. Unable to access data on the media card after inserting it into a slot. Cause Solution The media card is not inserted properly, is inserted in the wrong slot, or is not supported - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 194
Table E-5 Solving Media Card Reader Problems (continued) Do not know how into the computer and you are turning the PC on for the first time. Wait a few seconds so that the operating system can recognize the reader and the available ports, process. 184 Appendix E Troubleshooting Without Diagnostics - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 195
Solving Display Problems Blank connection from the monitor to the computer and to the electrical outlet. You may have a screen blanking utility installed or energy saver features are enabled. Press any key or click the mouse button and, if set, type your password. System ROM is corrupted; system - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 196
in the system. 3. Replace third-party memory with HP memory. 4. Replace the system board. Blank screen connected. Solution Adjust the monitor brightness and contrast controls. Check that the graphics cable is securely connected to the graphics card and the monitor. 186 Appendix E Troubleshooting - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 197
video drivers included in the upgrade kit. drivers may not be loaded. Monitor is not capable of displaying requested resolution. Change requested resolution. Graphics card is bad. Replace the graphics card. The picture is broken up, rolls, jitters, or flashes. Cause The monitor connections may - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 198
connection Manually support that particular symbol. Solution Use the Character Map to locate and select the appropriate symbol. Click Start > All Programs > Accessories > System Tools > Character Map. You can copy the symbol from the Character Map into a document. 188 Appendix E Troubleshooting - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 199
listed in the following table. Table E-7 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources connected to the wrong jack. Enable the audio in Computer Setup: Security > Device Security > System Audio. Turn on the external speakers. Ensure that the device is connected - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 200
Problems graphics cards support audio over the DisplayPort connection, so expected. Set the operating system to use the correct driver or application In the audio driver or application software, reconfigure the software. jack or set the jack to its default value. 190 Appendix E Troubleshooting - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 201
Table E-7 Solving Audio Problems (continued) There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection, so multiple audio devices may be listed in Device - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 202
Printer Problems Printer will not print. Cause Solution Printer is not turned on and online. The correct printer drivers for driver for the application is not installed. The cables may not be connected properly. Printer memory may be overloaded. Solution Install the correct printer driver - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 203
common causes and solutions listed in the following table. Table E-9 Solving Keyboard Problems Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected. Program in use has stopped responding to commands. Keyboard needs repairs - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 204
Table E-10 Solving Mouse Problems (continued) Mouse does not respond to movement or is too slow. Cause Mouse may need cleaning. Mouse may need the mouse and clean the internal components with a mouse cleaning kit available from most computer stores. 194 Appendix E Troubleshooting Without Diagnostics - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 205
of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 206
installed before DIMM4. 3. Replace third-party memory with HP memory. 4. Replace the system board. Power LED flashes Red six times, system to see if fault goes away. 2. Once bad card is identified, remove and replace bad option card. 3. Replace the system board. 196 Appendix E Troubleshooting - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 207
process of debugging the network cabling. Table E-12 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution S5 and Internet, select View network status and tasks. 3. Click Local Area Connection. 4. Click the Properties button. 5. Click the Configure button. 6. Click - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 208
network drivers. System cannot autosense the network. Disable auto-sensing capabilities and force the system into the correct operating mode. Diagnostics reports a failure. Cause The cable is not securely connected. The cable is attached to the incorrect connector. There is a problem with - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 209
an authorized service provider. New System Installation. Cause Solution The network controller is not configured properly. Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for your NIC. Solving Network Problems - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 210
Table E-12 Solving Network Problems (continued) System setup utility reports unprogrammed EEPROM. Cause Unprogrammed EEPROM. Solution Contact an authorized service provider. 200 Appendix E Troubleshooting Without Diagnostics - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 211
To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 212
Memory is installed incorrectly or is bad. 1. Reseat DIMMs. Power on the system. 2. Make sure a DIMM is installed in the black DIMM connector first if there is only one DIMM in the system. 3. Replace third-party memory with HP memory. 4. Replace the system board. 202 Appendix E Troubleshooting - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 213
Problems Poor performance is experienced. Cause Solution Processor is hot. 1. Make sure the airflow to the computer is not blocked. 2. Make sure the fans are connected processor does not support a feature previously 1. Install a TXT capable processor. enabled on this system. 2. Disable TXT - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 214
Cause Solution Cable could be loose. Check cable connections. The system may not have automatically recognized a newly installed device. See reconfiguration directions in the Solving Hardware Installation Problems on page 195 section. If the system still does not recognize the new device, check - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 215
Problems installed upside down. Reinstall media. PAVP support is disabled (Blu ray only). Set "Min" in Computer Setup. Select Security > System Security > Protected Audio Video Path (PAVP). Cannot and let Windows detect the CD or DVD driver. Recording or copying CDs is difficult or impossible - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 216
Drive Problems USB Supported USB Flash Media Device" section of the Maintenance and Service Guide. The computer boots to DOS after making a bootable flash drive. Cause Solution Flash drive is bootable. Install the flash drive only after the operating system boots. 206 Appendix E Troubleshooting - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 217
Problems A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected. end is connected to the device and one end is connected to a live outlet. The correct device driver is not installed. 1. Install the correct driver for the - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 218
(ISP) or refer to the common causes and solutions listed in the following table. Table E-18 Solving Internet Access Problems Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up properly. Modem is not set up properly. Web browser is not set - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 219
Table E-18 Solving Internet Access Problems (continued) Unable to connect to the Internet. Cause Solution IP address is not configured properly. Contact your ISP for the correct IP address. will start. Log on to your ISP and launch the desired program. Solving Internet Access Problems 209 - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 220
3. Click on Device Manager. 4. Double-click Modems. 5. Double-click Agere Systems PCI-SV92PP Soft Modem. 6. On the General tab, click Diagnostics. 7. Click Query Modem. A "Success" response indicates the modem is connected and working properly. 210 Appendix E Troubleshooting Without Diagnostics - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 221
drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems will not continue after HP logo screen has appeared. Cause Solution System files may be - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 222
to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance. 212 Appendix E Troubleshooting Without Diagnostics - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 223
Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages. If a POST error occurs, the screen will - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 224
the system board. 1. If a PCI expansion card was recently added, remove it to see if the problem remains. 2. In Computer Setup, set Advanced > Device Options > NIC PXE Option ROM Download to DISABLE to prevent PXE option ROM for the internal NIC from being downloaded during POST to free more memory - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 225
proper memory module type. 201-Memory Error RAM failure. 1. Ensure memory modules are correctly installed. 2. Verify proper memory module type. 3. Remove and replace the identified faulty memory module(s). 4. If the error persists after replacing memory modules, replace the system board. 213 - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 226
are depressed. 3. Replace the keyboard. 4. Replace the system board. 501-Display Adapter Failure Graphics display controller. 1. Reseat the front chassis fan is 1. Reseat chassis, rear chassis, or front not connected or may have malfunctioned. chassis fan. 2. Reseat fan cable. 3. Replace - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 227
cache Replace system board if minimal graphics is not working properly and will be disabled. degrading is an issue. 912-Computer Cover Has Been Removed Since Last System Startup Computer cover was removed since last system startup. No action required. 917-Front Audio Not Connected Front audio - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 228
not supported by ROM BIOS. 1. Upgrade BIOS to proper version. 2. Change the processor. 2200-PMM Allocation Error during MEBx Download Memory memory configuration, and reboot the computer. 4. If the error persists, replace the system board. 2201-MEBx Module did not checksum correctly Memory - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 229
the computer. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. 2218-ME Firmware Version should be updated ME firmware must be updated to match 1. Update to the latest ME firmware current functionality - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 230
system board. 2240-ME image unlock failure Special system configurations with reduced 1. Reboot the computer. ME firmware image require BIOS control of ME firmware upgrading Replace keyboard. Parity Check 2 Parity RAM failure. Run Computer Setup and Diagnostic utilities. 220 Appendix F - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 231
after fifth iteration but LEDs continue until problem is solved. Computer on. None Computer in Suspend to RAM mode (some models only) or normal Suspend system board header. If fan is plugged in, but is not spinning, then replace heatsink/fan assembly. 4. Contact an authorized reseller or service - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 232
is only one DIMM in the system. 3. Replace third-party memory with HP memory. 4. Replace the system board. Red Power LED flashes six 6 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Pre-video graphics error - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 233
the power cord back in to the computer. 3. Replace the system board. 4. Replace the processor. Red Power LED flashes ten 10 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Bad option card. 1. Check each option - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 234
supply cables are properly connected to the system board. 4. Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button harness. If the problem persists, replace the system board. 5. If the 5V_aux light on the system board is not turned on - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 235
security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 236
can be easily identified. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM) for that particular system. The IPSM can be downloaded from http://www.hp.com/support. 5. Remove the jumper from pins 1 and 2. Place the jumper on - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 237
The computer's configuration memory (CMOS) stores Disconnect the keyboard, monitor, and any other external equipment connected to the computer. WARNING! To reduce the risk of system board even when the unit is turned off. Failure to disconnect the power cord can result in damage to the system - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 238
will not clear CMOS if the power cord is connected. Figure G-1 CMOS button NOTE: For assistance locating the CMOS button and other system board components, see the Illustrated Parts & Service Map (IPSM) for that particular system. 5. Replace the computer cover or access panel. 6. Reconnect the - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 239
problems that might result in unwarranted hard drive replacement. When these systems are built, each installed hard drive is tested using DPS, and a permanent record of key information is written onto the drive. Each time DPS is run, test results are written to the hard drive. Your service - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 240
Code 1 or 2. ● Test Failed. Drive Replacement Recommended. Completion Code 3 through 14. If the test failed, the completion code should be recorded and reported to your service provider for help in diagnosing the computer problem. 230 Appendix H Drive Protection System (DPS) - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 241
17.78 cm Depth 17.5 in 44.45 cm Approximate Weight 24.54 lb 11.15 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range Operating 50° to 95°F 10 ) Operating 10,000 ft 3048 m Nonoperating 30,000 ft 9144 m CMT Specifications 231 - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 242
2.75A @ 230 VAC EPA 87/89/85% @ 20/50/100% load PS 5.5A @ 115 VAC 2.75A @ 230 VAC 1 This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 243
desktop position) Height 3.95 in 10.0 cm Width 13.3 in 33.8 cm Depth 14.9 in 37.8 cm Approximate Weight 16.72 lb 7.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range Operating 50° to 95°F 10° to 35°C Nonoperating -22° to 140°F -30 - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 244
2A @ 230 VAC EPA 87/89/85% @ 20/50/100% load PS 4A @ 100 VAC 2A @ 230 VAC 1 This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 245
4 audio problems 189 B backing connections CMT system board 47 SFF system board 112 connector pin assignments 146 country power cord set requirements 154 creating a backup 155, 159 Customer Support 169, 212 D desktop conversion 85 diagnostics utility 163 DIMMs. See memory disassembly preparation CMT - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 246
diskette problems 177 DisplayPort pin assignments 149 drive connectors 57 Drive Protection System (DPS) 229 drives connecting cables HP Business PC Security Lock 39, 95 padlock 39, 95 Smart Cover Lock 36, 92 M media card reader installing 63, 121 removing 59, 119 Media Card Reader problems 183 memory - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 247
and comfort 169 safety precautions cleaning 30 SATA connectors on system board 23 data cable pinouts 23 hard drive characteristics 23 pin assignments 150 screws, correct size 32 security cable lock 38, 94 CMT 37 front bezel 41, 97 HP Business PC Security Lock 39, 95 padlock 39, 95 Smart Cover Lock - Compaq 8100 | Maintenance and Service Guide: HP Compaq 8100 and 8180 Elite Busin - Page 248
removal and replacement 136 system board connections 112 system board removal and replacement 141 Smart Cover Lock 36, 92 software backing up 168 problems 211 servicing computer 31 spare part number tamper-resistant wrench 31 Torx T-15 screwdriver 31 speaker CMT removal and replacement 75 SFF
Maintenance and Service Guide
HP Compaq 8100 and 8180 Elite Business PC