Compaq CQ2000 Warranty - Page 14

Support Information, Don't Forget to Register, Where to Get Help - troubleshooting

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Support Information Don't Forget to Register! You can register your computer through the Help and Support Center. Click the Windows Vista start button™, and then click Help and Support. Where to Get Help Follow these steps when you need help 1 Check the setup poster and product documentation for help with setting up and using your computer. 2 Use the Help and Support Center for help with hardware and software questions. Click the Windows Vista start button, and then click Help and Support. The Help and Support Center provides useful troubleshooting information and includes the following: • Link to register your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. • Link to the User Guides for your computer. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer. Click the Windows Vista start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 For help online, go to the HP Customer Care Center Web site at: http://www.hp.com/support 5 If you have not solved the problem, first, call your computer retailer, or second, call the HP Customer Care Center at: Australia: HP: 1300 721 147 Compaq: 1300 888 423 Hours: Mon.-Fri. 10 a.m.-9 p.m., Sat.-Sun. 10 a.m.-4 p.m. (local time) Hong Kong SAR: 2802 4098 Macau SAR: 0800-366 Hours: Mon.-Fri. 9 a.m.-6 p.m., Sat. 9 a.m.-1 p.m. India: 1-800-114772 (Toll Free) 0124 2346992 (Toll) 9350623861 (SMS Only) Hours: Mon.-Sat. 9 a.m.-9 p.m. Hours are subject to change without notice. Indonesia: (21) 350-3408 Hours: Mon.-Fri. 8 a.m.-5 p.m. Malaysia: 1800 88 8588 Hours: Mon.-Fri. 8:30 a.m.-9:30 p.m., Sat. 8:30 a.m.-12:30 p.m. New Zealand: HP: 0 800 441 147 Compaq: 0 800 113 694 Hours: Mon.-Fri. 10 a.m.-9 p.m., Sat.-Sun. 10 a.m.-4 p.m. (local time) Pakistan: Call your retailer. Philippines: (2) 867-3551 Hours: Mon.-Fri. 8:30 a.m.-5:30 p.m., Sat. 8:30 a.m.-12:30 p.m. Singapore: 6272 5300 Hours: Mon.-Fri. 8:30 a.m.-9:30 p.m., Sat. 8:30 a.m.-12:30 p.m. Sri Lanka: Call your retailer. Thailand: (2) 353-9000 Hours: Mon.-Fri. 8:30 a.m.-5:30 p.m., Sat. 8:30 a.m.-12:30 p.m. Vietnam: Call your retailer. 14

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14
Support Information
Don’t Forget to Register!
You can register your computer through the Help and
Support Center. Click the
Windows Vista start
button
™, and then click
Help and Support
.
Where to Get Help
Follow these steps when you need help
1
Check the setup poster and product documentation for
help with setting up and using your computer.
2
Use the Help and Support Center for help with hardware
and software questions. Click the
Windows Vista
start button
, and then click
Help and Support
.
The Help and Support Center provides useful
troubleshooting information and includes the following:
•
Link to register your computer.
•
System information, including your computer product
number, model number, and serial number.
•
E-mail support.
•
HP Real Time Chat with qualified support specialists.
•
Support phone numbers.
•
Link to the User Guides for your computer.
3
If you think you have a hardware issue, before calling the
Customer Care Center, run the hardware diagnostic tools
that are preinstalled on your computer. Click the
Windows Vista start button
,
All Programs
,
PC Help & Tools
, and then click
Hardware
Diagnostic Tools
.
4
For help online, go to the HP Customer Care Center
Web site at:
5
If you have not solved the problem, first, call your
computer retailer, or second, call the HP Customer Care
Center at:
Australia:
HP:
1300 721 147
Compaq:
1300 888 423
Hours: Mon.–Fri. 10 a.m.–9 p.m.,
Sat.–Sun. 10 a.m.–4 p.m. (local time)
Hong Kong SAR: 2802 4098
Macau SAR:
0800-366
Hours: Mon.–Fri. 9 a.m.–6 p.m.,
Sat. 9 a.m.–1 p.m.
India:
1-800-114772
(Toll Free)
0124 2346992
(Toll)
9350623861
(SMS Only)
Hours: Mon.–Sat. 9 a.m.–9 p.m.
Hours are subject to change without notice.
Indonesia:
(21) 350-3408
Hours: Mon.–Fri. 8 a.m.–5 p.m.
Malaysia:
1800 88 8588
Hours: Mon.–Fri. 8:30 a.m.–9:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.
New Zealand:
HP:
0 800 441 147
Compaq:
0 800 113 694
Hours: Mon.–Fri. 10 a.m.–9 p.m.,
Sat.–Sun. 10 a.m.–4 p.m. (local time)
Pakistan:
Call your retailer.
Philippines:
(2) 867-3551
Hours: Mon.–Fri. 8:30 a.m.–5:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.
Singapore:
6272 5300
Hours: Mon.–Fri. 8:30 a.m.–9:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.
Sri Lanka:
Call your retailer.
Thailand:
(2) 353-9000
Hours: Mon.–Fri. 8:30 a.m.–5:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.
Vietnam:
Call your retailer.