Compaq ProLiant 1000 HP Insight Diagnostics Online Edition Featuring Survey Ut - Page 10

Creating Reports Transferring and Printing Survey Files Conclusion With the comparison feature, several report types are available which enable the system administrator to specify just the particular type and level of information that will be most useful in a particular case. The different report types available are: • Show Only Differences Report-This feature provides a mechanism for filtering the level of information displayed when comparing two configuration snapshots (or sessions). For example, when a user requests that Insight Diagnostics Online Edition generate a comparison of sessions 3 and 5 using the Differences filter, the tool automatically compares those two sessions (which are already stored in the Survey file). It then generates a report that shows only the differences between the two sessions, such as changes in processor utilization levels or amounts of free memory. Reviewing the differences occurring between different configuration snapshots can help identify trends causing intermittent server problems, such as low memory resources or the processor running at maximum capacity. • Standard Report-This feature provides a mechanism for displaying two entire reports side by side for comparison. The standard report marks the changes just as the previous report did; however, all configuration items are displayed, rather than only the changes. • Specific Device Report-This feature allows the user to choose which type of device should be displayed in the report. For example if the customer is having a network problem, they can select Network on the left side of the screen and report only the network differences. For Windows and Linux systems using a Web browser, the configuration history file (surveybase.xml & surveyDATESTAMP.xml) can be downloaded from the device to the local machine or sent to Customer Services (or third-party service provider) for further analysis. Reports can also be printed or saved from the Web browser. Alternately, the Insight Diagnostics Online Edition output file can be accessed in its text form. With appropriate access rights, users may log in over a standard network or modem connection to view or transfer the file. Any text editor may be used to print the Insight Diagnostics Online Edition reports (surveybase.xml & surveyDATESTAMP.xml). Insight Diagnostics Online Edition addresses customer requirements for improved serviceability and increased server availability by providing online access to the critical information required to resolve service cases quickly. By automatically collecting and storing comprehensive hardware and software configuration snapshots, the Insight Diagnostics Online Edition removes much of the time and effort that system administrators and service providers spend collecting the relevant information for different sources. Insight Diagnostics Online Edition eliminates the need to use a combination of online and offline tools and generate multiple reports. Comprehensive hardware and operating system configuration information is required to resolve service issues quickly. With Insight Diagnostics Online Edition, all of this information is gathered and stored quickly, within a single source file. Different report formats can be generated depending on the needs of the user. At the same time, the information can be accessed in a number of ways, making Insight Diagnostics Online Edition a flexible tool.