Compaq ProLiant 8000 ProLiant 8000 Servers Maintenance and Service Guide
Compaq ProLiant 8000 Manual
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- Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 1
ProLiant 8000 Servers Maintenance and Service Guide Second Edition (March 2000) Part Number 125784-002 Spare Part Number 153208-002 Compaq Computer Corporation - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 2
are exclusively set forth in the documentation accompanying such products. Nothing herein should be construed as constituting a further or additional warranty. Compaq ProLiant 8000 Servers Maintenance and Service Guide Second Edition (March 2000) Part Number 125784-002 Spare Part Number 153208-002 - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 3
Contents About This Guide Product Identification vii Symbols in Text...viii Compaq Technician Notes viii Where to Go for Additional Pluggable Parts 2-3 Safety Interlock Switches 2-3 Turning Off the Server 2-4 Rack Warnings 2-5 Server Warnings and Precautions 2-5 Top Access Panel ...2-6 Right - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 4
iv Compaq ProLiant 8000 Servers Maintenance and Service Guide Removal and Replacement Procedures continued Mass Storage and Removable Media Devices 2-15 Removable Media Blanking Panel 2-16 Removable Media Devices 2-17 Hard Drive Blanking Panels 2-18 Hot-Plug Drive Replacement Guidelines 2-19 - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 5
...5-2 Power Supply ...5-3 Dual Inline Memory Module 5-4 1.44-MB Diskette Drive 5-4 IDE Max Slimline CD-ROM Drive 5-5 Hot-Plug Wide Ultra2 SCSI Hard Drives 5-7 Smart Array 4250ES Controller 5-8 NC3131 Fast Ethernet NIC 64 PCI Dual 10/100 Controller 5-9 Chapter 6 Diagnostics and Troubleshooting - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 6
vi Compaq ProLiant 8000 Servers Maintenance and Service Guide Diagnostics and Troubleshooting continued Diagnostics Software 6-33 Steps for Diagnostics 6-33 100 - 199, Primary Processor Test Error Codes 6-34 200 - 299, Memory Test Error Codes 6-35 300 - 399, Keyboard Test Error Codes 6-37 400 - - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 7
This service guide can also be used with ProLiant 8000 Upgraded Servers. Refer to Chapter 3 when ordering parts for upgraded servers. Differences between factory-standard ProLiant 8000 Servers and ProLiant 8000 Upgraded Servers are as follows: Feature Drive Cage Power Supply Faceplate - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 8
viii Compaq ProLiant 8000 Servers Maintenance and Service Guide Symbols in Text These symbols may be found in the text of this guide. They has multiple power supplies, disconnect power from the system by unplugging all power cords from the power supplies. Do not disable the power cord grounding - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 9
: User Documentation Compaq Service Quick Reference Guide Service Training Guides Compaq Service Advisories and Bulletins Compaq QuickFind Compaq Insight Manager Compaq Download Facility: Call 1-281-518-1418 Integrated Management Display All Compaq ProLiant 8000 servers include a Compaq Integrated - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 10
1 Chapter Illustrated Parts Catalog This chapter provides the illustrated parts breakdown and a spare parts list for the Compaq ProLiantTM 8000 server. Table 1-1 contains mechanical part descriptions and spare part numbers. Table 1-2 contains system component descriptions and spare part numbers - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 11
1-2 Compaq ProLiant 8000 Servers Maintenance and Service Guide Mechanical Parts Exploded View 11e 3 7 6g 2a 15a 15c 1 11f 12 45 14 8a 8b Figure 1-1. Mechanical parts exploded view 15b 2b 13 6a 9 10 - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 12
and lower processor guides a) Upper processor support structure b) Lower processor support structure 3 Top guide 7 Hot-plug basket insulator Assemblies 8 Front bezel kit a) Front bezel, opal b) Removable media trim, opal 9 Ultra2 drive cage with backplane board Miscellaneous 10 Hard drive - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 13
1-4 Compaq ProLiant 8000 Servers Maintenance and Service Guide Table 1-1 Mechanical Spare Parts List continued Item Description 11 Miscellaneous hardware kit a) Memory board retention bracket * b) Expansion board blanking panel * c) External SCSI slot blanking panel * d) Redundant fan slot - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 14
System Components Exploded View 31 25 26 38 33 34 16 17 29 20 35 23 24 Figure 1-2. System components exploded view Illustrated Parts Catalog 1-5 30 32 28 27 31 22 18 19 36 21 37 - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 15
1-6 Compaq ProLiant 8000 Servers Maintenance and Service Guide System Components Power Supply, 1150W Boards 24 Power backplane board, 12-blade 25 Smart Array 4250ES controller 26 NC3131 10/100 TX UTP Network Interface Controller (NIC) 27 Memory module 128 MB, 64 Mb CL2 (Quantity 1) 28 Memory - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 16
68-position, 46-inch, signal cable c) CD-ROM/diskette drive 30-inch, data power/signal cable d) Wide SCSI signal cable with terminator e) Internal kit * 46 Carton and buns, international * 47 Maintenance and service guide * * Not Shown Illustrated Parts Catalog 1-7 Spare Part Number 154954 - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 17
1-8 Compaq ProLiant 8000 Servers Maintenance and Service Guide Table 1-2 System Components Spare Parts List continued Item Description 48 Illustrated parts map * Options 49 Keyboard * 50 Ethernet loopback RJ-45 * 51 4.3-GB 1-inch 10,000 rpm Ultra2 hard drive with tray * 52 9.1-GB 1-inch 7, - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 18
service Compaq ProLiant 8000 servers, you might need the following: Flatblade screwdriver Phillips screwdriver Torx T-15 screwdriver From the Compaq SmartStart and Support Software CD: System Configuration Utility software Drive Array Advanced Diagnostics software Diagnostics software Electrostatic - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 19
Compaq ProLiant 8000 Servers Maintenance and Service Guide Symbols drive. This label indicates that the product is classified as a CLASS 1 LASER PRODUCT. WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system. Power supplies - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 20
Module, system board, memory board, and DIMMs. Refer to "Turning Off the Server" later in this chapter for complete instructions. WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system. Power supplies marked with these symbols - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 21
the fan noise abates. 3. Disconnect all power cords from the server. 4. For some removal and replacement procedures, you must remove the server from the rack and place it on a sturdy table or workbench. Refer to the Compaq ProLiant 8000 Setup and Installation Guide for instructions. 46 - 109 kg 100 - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 22
power supply before connecting the power cord to the power supply. Unplug the power cord before removing the power supply from the server. If the system has multiple power supplies, disconnect power from the system by unplugging all power cords from the power supplies. CAUTION: Compaq ProLiant 8000 - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 23
2-6 Compaq ProLiant 8000 Servers Maintenance and Service Guide Top Access Panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. CAUTION: When the server is powered up, the access panel must be installed for proper - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 24
reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. CAUTION: When the server is powered on, the access panels must be installed for proper system cooling. Otherwise, component stress and permanent damage may result. To remove the - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 25
2-8 Compaq ProLiant 8000 Servers Maintenance and Service Guide Left Side Access Panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. CAUTION: When the server is powered on, the access panels must be installed for - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 26
procedures. See "Preparation Procedures" earlier in this chapter. 2. Place the server on its side. 3. Remove the three T-15 screws securing each caster to the bottom of the server. 4. Pull the casters away from the server. Figure 2-4. Removing the casters Reverse steps 1 through 4 to replace the - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 27
2-10 Compaq ProLiant 8000 Servers Maintenance and Service Guide Front Air Baffle To remove the front air baffle: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the right side access - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 28
"Right Side Access Panel" earlier in this chapter. 3. Press the release tab , then pivot and remove the rear air baffle from the rear of the server (next to the rear fan assembly). 2 1 Figure 2-6. Removing the rear air baffle Reverse steps 1 through 3 to replace the rear air baffle. - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 29
2-12 Compaq ProLiant 8000 Servers Maintenance and Service Guide Main Processor Air Baffle To remove the main processor air baffle 4. Lift the main processor air baffle out from the side of the server. 2 1 Figure 2-7. Removing the main processor air baffle Reverse steps 1 through 4 to replace the - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 30
Removal and Replacement Procedures 2-13 Face Plates NOTE: The front bezel and the removable media trim can be removed independently of each other. Removable Media Trim To remove the removable media trim: 1. Remove the four T-15 screws securing the removable media trim to the chassis. 2. Pull the - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 31
2-14 Compaq ProLiant 8000 Servers Maintenance and Service Guide Front Bezel To remove the front bezel: 1. Remove the twelve T-15 screws securing the front bezel to the chassis. 2. Pull the front bezel away from the server. Figure 2-9. Removing the front bezel Reverse steps 1 and 2 to replace the - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 32
Removal and Replacement Procedures 2-15 Mass Storage and Removable Media Devices Mass storage in Compaq ProLiant 8000 servers is divided between three hot-plug hard drive cages and a removable media area. Mass storage and removable media devices include the following: Up to seven 1-inch form-factor - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 33
2-16 Compaq ProLiant 8000 Servers Maintenance and Service Guide Removable Media Blanking Panel To remove a removable media bezel to the chassis . 3. Pull the blanking panel away from the front of the server . 2 1 1 Figure 2-11. Removing a removable media blanking panel Reverse steps 1 through 3 - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 34
" earlier in this chapter. 2. Remove the right side access panel. See "Right Side Access Panel" earlier in this chapter. 3. Disconnect the power and signal cables from the removable media device. 4. Remove the removable media trim. See "Removable Media Trim" earlier in this chapter. 5. Remove - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 35
2-18 Compaq ProLiant 8000 Servers Maintenance and Service Guide Hard Drive Blanking Panels To remove a hard drive blanking panel from a hard drive bay: 1. Press the lower release button . 2. Pull the hard drive blanking panel away from the server . 2 1 Figure 2-13. Removing a hard drive blanking - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 36
valid backup should be available for the logical drives in the array of the drive being replaced, even if drive replacement is being made during server downtime. Unsafe Hot-Plug Drive Replacement Precautions Be aware of the following Compaq guidelines cautioning unsafe hot-plug replacement. Do not - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 37
2-20 Compaq ProLiant 8000 Servers Maintenance and Service Guide CAUTION: Do not turn off an attached disk drive enclosure when the server containing the Smart Array Controller is powered on. Also, do not turn on the server before turning on the disk enclosure. If these ordering rules are not - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 38
Panel" earlier in this chapter. 3. Disconnect the power and SCSI cables from the backplane board. 4. Remove all drives from the drive cage. See "Hot-Plug Drive Replacement Guidelines" earlier in this chapter. CAUTION: Hard drives removed from the drive bays must be replaced into the same slots from - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 39
2-22 Compaq ProLiant 8000 Servers Maintenance and Service Guide Power On/Standby Switch To remove the Power On/Standby switch: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the top access panel. See "Top Access Panel" earlier in - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 40
with a 4-mm flatblade screwdriver. Then pull it off the switch . 1 2 Figure 2-17. Removing the plastic switch cover 6. Press in on the release tabs on the Power On/Standby switch assembly. Then push it from behind the unit out the front . 3 4 3 Figure 2-18. Removing the - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 41
24 Compaq ProLiant 8000 Servers Maintenance and Service Guide Power Supply Lock Bar To remove the power supply lock bar: 1. Unlock the padlock securing the top end of the lock bar . 2. Pull the top of the lock bar from its secured position . Then lift the lock bar away from the server . 2 1 3 Figure - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 42
Removal and Replacement Procedures 2-25 Power Supplies Compaq ProLiant 8000 servers support up to three hot-plug power supplies. Compaq ProLiant 8000 servers ship with two hot-plug, redundant, dual-rated, load sharing, 1150-Watt power supplies in power supply bays 1 and 2. Depending on the system - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 43
2-26 Compaq ProLiant 8000 Servers Maintenance and Service Guide Power Supply Blanking Panel To remove a power supply blanking panel: 1. If installed, remove the power supply lock bar. See "Power Supply Lock Bar" earlier in this chapter. 2. Remove the T-15 screw from the top of the blanking panel . - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 44
" earlier in this chapter. CAUTION: At least one power supply must be in place when changing out a hot-plug power supply. If all three power supplies are to be changed out, perform a server shutdown. 2. Disconnect the power cord from the power supply. Use wire cutters to snip the tie-wrap , if - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 45
2-28 Compaq ProLiant 8000 Servers Maintenance and Service Guide 4. Press the center release lever of the power supply handle , then pull the handle downward to detach the power supply from the power backplane board . 5. Using the handle, slide the power supply out the rear of the server while - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 46
Panel" earlier in this chapter. 3. Pull out the power supplies from the rear of the server far enough to disengage them from the power backplane board . See "Hot-Plug Power Supplies" earlier in this chapter. 4. Unplug all cables from the power backplane board. 5. Loosen the two thumbscrews on the - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 47
2-30 Compaq ProLiant 8000 Servers Maintenance and Service Guide Fans ProLiant 8000 servers ship with 10 cooling fans. There are four fan assemblies at the processor area, two at the front, and two at the rear of the server. There is an I/O fan assembly located at the top of the server. All fans - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 48
Removal and Replacement Procedures 2-31 Redundant Rear Processor Fan To remove the redundant rear processor fan: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the hot-plug rear processor fan to gain access to the redundant rear processor fan - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 49
2-32 Compaq ProLiant 8000 Servers Maintenance and Service Guide Hot-Plug Front Processor Fan Assembly To remove the hot-plug front processor fan assembly: 1. Pull the lower fan ejector lever out to release the - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 50
part of the assembly forward and unhook the bottom tab from the lower slot. 5. Unplug the fan power cable at the terminal connector. 6. Lift out the fan assembly and fan power cable. 3 2 1 4 Figure 2-28. Removing the redundant front processor fan assembly Reverse steps 1 through 6 to replace the - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 51
2-34 Compaq ProLiant 8000 Servers Maintenance and Service Guide Hot-Plug Front I/O Fans The two hot-plug front I/O fans are housed together in a cage assembly, but they can be removed individually. CAUTION: Never remove both hot-plug I/O fans while the server is powered up. Overheating and damage to - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 52
Removal and Replacement Procedures 2-35 To replace a hot-plug front I/O fan: 1. Hook one finger through the thumbstrap and push the locking latch toward the thumbstrap. 2. Securely seat the hot-plug front I/O fan into the I/O fan cage . NOTE: An audible click should occur when the fan is fully - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 53
2-36 Compaq ProLiant 8000 Servers Maintenance and Service Guide Hot-Plug I/O Fan Board To remove the hot-plug I/O fan board: from beneath the hot-plug I/O fan cage, then lift it out of the server . 1 2 Figure 2-31. Removing the hot-plug I/O fan board Reverse steps 1 through 4 to replace the hot-plug - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 54
size, type, and speed. Compaq ProLiant 8000 servers support 128-MB, 256-MB, and 512-MB 100-MHz SDRAM DIMMs (ProLiant 8000 will support 1-GB DIMMs when available). IMPORTANT: The Power-On Self-Test (POST) warns of non-supported DIMMs. Mixing of memory speeds on a memory expansion board is allowed - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 55
2-38 Compaq ProLiant 8000 Servers Maintenance and Service Guide Memory Expansion Board Figure 2-32 shows the DIMM socket and memory bank locations on the memory expansion board for ProLiant 8000 servers. DIMM 2 DIMM 4 DIMM 6 DIMM 8 DIMM 10 DIMM 12 DIMM 14 DIMM 16 BANK 1 2 3 4 5 6 7 8 DIMM 1 DIMM - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 56
Procedures" earlier in this chapter. 2. Remove the right side access panel. See "Right Side Access Panel" earlier in this chapter. 3. Remove the memory expansion board retention bracket by loosening the thumbscrew , swinging the left side of the bracket out of the slot , and then pulling it to the - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 57
2-40 Compaq ProLiant 8000 Servers Maintenance and Service Guide 4. Rotate the ejector levers outward on each side of the memory expansion board. Then slide the board out of the server . 4 5 4 Figure 2-34. Removing the memory expansion board Reverse steps 1 through 4 to replace the memory expansion - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 58
memory expansion board containing the DIMM modules. See "Memory Expansion Board" earlier in this chapter. 3. Support the underside of the memory expansion board. CAUTION: The ejectors prevent the memory the correct memory specification. IMPORTANT: Be certain the release levers are completely closed. - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 59
2-42 Compaq ProLiant 8000 Servers Maintenance and Service Guide Cache Accelerators Cache Accelerators are found where more than one processor bus is used. Figure 2-36 shows the location of Cache Accelerators and . 1 2 Figure 2-36. - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 60
Side Access Panel" earlier in this chapter. 3. Remove the main processor air baffle. See "Main Processor Air Baffle" earlier in this chapter. 4. Remove the processor support brace by loosening the two thumbscrews . Then pull the brace from the server . 2 1 Figure 2-37. Removing the processor - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 61
2-44 Compaq ProLiant 8000 Servers Maintenance and Service Guide 5. Open the lower ejector tab securing the Cache Accelerator . 6. Remove the following steps to clear the Cache Accelerator POST Error 220. 1. Reboot the server and press F9 to enter the ROM-based System Configuration Utility. 2. When - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 62
Modules, Processor Terminator Boards, Processor Board with Tray The processor board with tray seats up to eight processors and eight Processor Power Modules (PPMs). CAUTION: Terminator boards must be installed in each unoccupied processor slot to complete the system interlock feature. Figure 2-39 - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 63
2-46 Compaq ProLiant 8000 Servers Maintenance and Service Guide Processor Each processor bus in ProLiant 8000 servers supports four processors. Figure 2-40 illustrates how the processors are properly removed using the ejectors. 90o 90o 120o 120o Figure 2-40. Unlocking and ejecting the processor - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 64
servers do not support Pentium II Xeon processors. NOTE: ProLiant 8000 upgraded servers may have Pentium II Xeon or Pentium lll Xeon processors. Pentium ll Xeon and Pentium lll Xeon processors may not be installed in the same server. When installing processors, be sure to install the Processor Power - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 65
2-48 Compaq ProLiant 8000 Servers Maintenance and Service Guide Example 1 2 Table 2-5 Examples of Processor Mixing by Cache Size Processors 1 and 2 512 can be manually set to force processor speed settings. See "Processor Board Bus/Core Frequency Ratio Switch Settings" in Chapter 4 for manual bus/ - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 66
sure to install the Processor Power Module first to ensure proper processor operation. 1. Gently guide the processor into the processor processor 4. Replace the main air baffle and access covers. 5. Restart the server. IMPORTANT: Verify that the CPU bus/core switch settings are correct. See - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 67
Compaq ProLiant 8000 Servers Maintenance and Service Guide Processor Power Modules The Processor Power Modules (which are also called VRMs) of Compaq ProLiant 8000 servers have built-in redundancy to prevent the system from powering down if a Processor Power Processor Power Module support bracket. - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 68
and Replacement Procedures 2-51 To remove a Processor Power Module: 1. Perform the preparation procedures. See " Air Baffle" earlier in this chapter. 4. Remove the processor associated with the Processor Power Module being replaced. Refer to Figure 2-39 and the "Processor" section earlier in - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 69
2-52 Compaq ProLiant 8000 Servers Maintenance and Service Guide To install a Processor Power Module: CAUTION: The redundant Processor Power Module must be installed before the processor. Attempting to install the Processor Power Module after installing the processor could damage the electronic - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 70
on the processor terminator board outward approximately 120 degrees , then slide the processor terminator board out the right side of the server . 1 2 1 Figure 2-46. Removing a processor terminator board Reverse steps 1 through 4 to replace a processor terminator board. IMPORTANT: If the processor - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 71
2-54 Compaq ProLiant 8000 Servers Maintenance and Service Guide Lower Processor Support Structure To remove the lower processor support structure: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the right side access panel. See "Right Side - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 72
structure: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the lower processor support structure. See "Lower Processor Support Structure" earlier in this chapter. 3. Remove the five T-15 screws located along the top of the upper processor - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 73
2-56 Compaq ProLiant 8000 Servers Maintenance and Service Guide Processor Board with support brace 9. Remove the lower processor support structure. See "Lower Processor Support Structure" earlier in this chapter. 10. Remove the Processor Board Processor Power Module (ninth VRM). See "Processor Power - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 74
. Loosen the two thumbscrews securing the Processor Board Processor Power Module support structure. Then remove the support structure from the processor board. 4 3 Figure 2-50. Removing the Processor Board Processor Power Module support structure 12. Disconnect all internal cables from the processor - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 75
2-58 Compaq ProLiant 8000 Servers Maintenance and Service Guide 15. Loosen the two thumbscrews securing the processor board is not properly seated, the system interlock prevents the system from powering up. Secure the service thumbscrews so the unit will operate properly. See the warning label on - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 76
cable from the I/O board. 4. Press in on the four locking tabs on the rear of the IMD . 5. Pull the IMD from the front of the server . 1 1 1 2 1 Figure 2-53. Removing the IMD Reverse steps 1 through 5 to replace the IMD. - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 77
2-60 Compaq ProLiant 8000 Servers Maintenance and Service Guide I/O Expansion Slots and Related Components The access key into the PCI Hot Plug access door and turn it counter-clockwise . NOTE: Compaq recommends leaving the PCI Hot Plug access doors locked during normal use. 1 Figure 2-54. Unlocking - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 78
Removal and Replacement Procedures 2-61 2. Slide back the locking lever on the PCI Hot Plug access door . 3. Open the PCI Hot Plug access doors . 2 3 Figure 2-55. Opening the PCI Hot Plug access doors - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 79
2-62 Compaq ProLiant 8000 Servers Maintenance and Service Guide Figure 2-56 shows the Compaq ProLiant 8000 I/O expansion board slot positions from the top of the server; Figure 2-57 shows the slot positions from the back of the server. Table 2-6 shows which devices the slots can support. NOTE: The - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 80
Removal and Replacement Procedures 2-63 1 23 4 5 6 7 8 9 10 11 Figure 2-57. Rear view of the I/O expansion board slots Table 2-7 I/O Expansion Board Slots Item Description 32-bit/33-MHz PCI Hot Plug (universal or 5-V keying) , , 32-bit or 64-bit/33-MHz PCI Hot Plug (universal or 5-V keying) - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 81
2-64 Compaq ProLiant 8000 Servers Maintenance and Service Guide Array Controllers with Extended SCSI To release lever unless the green PCI Hot Plug LED indicator for the slot is off. System power down and subsequent data loss could occur. Never remove an active controller unless it is redundant - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 82
Removal and Replacement Procedures 2-65 5. Pull the ejector levers outward . Then lift the board from the unit . 5 5 6 Figure 2-59. Removing an array controller with Extended SCSI - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 83
2-66 Compaq ProLiant 8000 Servers Maintenance and Service Guide To replace an array controller with Extended SCSI: 1. Line up the controller with the appropriate slot . 2. Push the controller into the bus slot. NOTE: Seat - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 84
with Extended SCSI" earlier in this chapter. 4. Pull up the single push-pull fastener . 5. Push in the locking lever on the expansion board guide and lift the Extended SCSI divider out of the unit . 2 3 1 Figure 2-61. Removing an Extended SCSI divider Reverse steps 1 through 5 to replace an - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 85
the PCI Hot Plug button or software application to turn off power to the slot. The green LED flashes during the powerdown transition and turns off when system shutdown is complete. For more information refer to the Compaq ProLiant 8000 Servers Setup and Installation Guide. CAUTION: DO NOT open the - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 86
Cabling Diagrams Removal and Replacement Procedures 2-69 Figure 2-63. Connecting the PCI SCSI controller board to removable media bays (typical) - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 87
2-70 Compaq ProLiant 8000 Servers Maintenance and Service Guide Cage 3 Cage 2 Cage 1 Figure 2-64. Connecting an array controller with extended SCSI to drive cage 1, 2, or 3 - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 88
. See "I/O Expansion Boards" earlier in this chapter. 7. Disconnect cables for the power switch, the PCI Hot-Plug interface, and the fan/speaker. 8. Pull up Lift the hot-plug basket insulator out the top of the server . 2 1 Figure 2-65. Removing the hot-plug basket insulator Reverse steps 1 - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 89
2-72 Compaq ProLiant 8000 Servers Maintenance and Service Guide Expansion Board Guide To remove the expansion board guide: 1. Perform the preparation , speaker, and power switch from the I/O board. 5. Slide the cables through the expansion board guide. 6. Disconnect the Power On/Standby switch cable - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 90
Removal and Replacement Procedures 2-73 PCI Hot Plug Interface Board To remove the PCI Hot Plug interface board: 1. Remove the top access panel. See "Top Access Panel" earlier in this chapter. 2. Disconnect the cable securing the interface board to the system board . 3. Remove the extended SCSI - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 91
2-74 Compaq ProLiant 8000 Servers Maintenance and Service Guide I/O Board To remove the I/O board: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the array controller with Extended SCSI. See "Array - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 92
Removal and Replacement Procedures 2-75 9. Tilt the board from the back of server to clear the video connector . 10. Lift the I/O board through the top of the server . 4 5 Figure 2-69. Clearing the video connector area of the I/O board Reverse steps 1 through 10 to replace the I/O board. - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 93
2-76 Compaq ProLiant 8000 Servers Maintenance and Service Guide External Battery CAUTION: Do not remove the battery cable to battery header E1 on the processor board . IMPORTANT: Compaq ProLiant 8000 servers provide two external battery headers for replacement batteries. Header E1 provides connection - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 94
Removal and Replacement Procedures 2-77 7. Place the sticker included with your battery kit on the back of your server above the power connector. IMPORTANT: You must run the Compaq System Configuration Utility to reconfigure the server after installing a replacement battery. - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 95
3 Chapter ProLiant 8000 Upgraded Servers Only This chapter provides procedures for removing safety interlock switches, an illustrated parts list, and a spare parts list for the ProLiant 8000 upgraded servers only. - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 96
3-2 Compaq ProLiant 8000 Servers Maintenance and Service Guide Safety Interlock Switches Some earlier ProLiant 8000 upgraded servers contain safety interlock switches. These switches are located under the top cover at the top of the chassis. One safety interlock switch is located beside - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 97
ProLiant 8000 Upgraded Servers Only 3-3 Illustrated Parts List This section provides the illustrated parts breakdown and a spare parts list for the ProLiant 7000 server upgrade. Table 3-1 contains mechanical part descriptions and spare part numbers needed for the upgraded server. Table 3-2 contains - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 98
3-4 Compaq ProLiant 8000 Servers Maintenance and Service Guide Mechanical Spare Parts List Table 3-1 Mechanical Spare Parts List Item Description Chassis 1 Chassis 2 Upper and lower processor guides a) Upper support structure b) Lower support structure 3 Top access panel with access key 4 - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 99
Processor cage support brace * i) Processor board support retainer * j) Processor board support * 11 Power supply lock bar with lock kit 12 Casters 13 Baffle kit a) Processor and VRM air baffle b) Front air baffle c) Rear air baffle * Not Shown ProLiant 8000 Upgraded Servers Only 3-5 Spare - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 100
3-6 Compaq ProLiant 8000 Servers Maintenance and Service Guide System Components Exploded View 29 23 24 36 28 30 26 31 32 14 15 25 27 29 18 37 33 20 16 17 21 22 Figure 3-3. System components exploded view 34 19b 35 19a - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 101
ProLiant 8000 Upgraded Servers Only 3-7 System Components Spare Parts List Table power supply, 1150W Boards 22 Power backplane board, 12-Blade 23 Smart Array 4250ES Controller 24 NC3131 10/100 TX UTP Network Interface Controller (NIC) 25 Memory module 128 MB, 64Mb CL2 (Quantity 1) 26 Memory - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 102
3-8 Compaq ProLiant 8000 Servers Maintenance and Service Guide Table 3-2 System Components Spare Parts List continued Item Description b) 68 position, 46-inch, signal cable c) CD-ROM/diskette drive 30-inch, data power/signal cable d) Wide SCSI signal cable with terminator e) Internal bypass - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 103
ProLiant 8000 Upgraded Servers Only 3-9 Table 3-2 System Components Spare Parts List continued Item Description Options 46 Illustrated parts map * 47 Keyboard * 48 External handle with pivot brackets * 49 Power backplane board, 9-Blade * 50 Hot-plug drive cage blanking panel * 51 Ethernet - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 104
4 Chapter Connectors, Switches, and Status Indicators Connectors This section shows connector locations on the rear panel, I/O board, and the processor board. - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 105
4-2 Compaq ProLiant 8000 Servers Maintenance and Service Guide Rear Panel 2 3 4 3 1 2 5 1 Figure 4-1. Rear panel connectors Table 4-1 Rear Panel Connectors Item Description Processor board connectors with Extended SCSI slot 11 NC3131 Fast Ethernet 64 PCI Dual 10/100 NIC Power supply power connectors - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 106
Figure 4-2. I/O board connectors 5 4 Table 4-2 I/O Board Connectors Item Connector Video PCI Hot Plug Power switch/interlock (system power) IMD IDE (CD-ROM drive) Power, 16-pin Item Connector Power, 14-pin Power signal Fan/speaker Slot 10/11 SCSI port 1 (internal use only) Slot 10/11 SCSI port - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 107
4-4 Compaq ProLiant 8000 Servers Maintenance and Service Guide Processor Board 18 17 16 15 14 13 12 Figure 4-3. Processor board connectors 1 fan Processor board power module External battery Item Connector External battery 22-pin power 18-pin power Removable media power Interlock/air sensor - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 108
switch settings and internal/external battery switch settings for ProLiant 8000 servers. Processor Board Bus/Core Frequency Ratio Switch Settings Processor board bus/core frequency ratio switches can be set either by the system BIOS or manually. Figure 4-4 shows the location of the processor board - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 109
4-6 Compaq ProLiant 8000 Servers Maintenance and Service Guide Internal/External Battery Switch Settings 2 1 Figure 4-5. Internal/external battery switch location Table 4-5 Internal/External Battery Switch Settings Number Switch Position Down Up Battery Location External Internal - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 110
status indicator locations and functions on hot-plug I/O boards, I/O fans, PCI expansion boards, drives, and power supplies. The system interlocks provided with the ProLiant 8000 server provide a closed-loop checking mechanism for verifying proper component mating and cabling interconnects between - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 111
4-8 Compaq ProLiant 8000 Servers Maintenance and Service Guide I/O Board System Power/Interlock LED Indicators The I/O board has LEDs that describe system interlock and power failure conditions. Figure 4-7 shows the system interlock LEDs. Table 4-6 shows troubleshooting procedures for each LED - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 112
) If the server does not power up: 1. Reinsert the power supply. ON OFF OFF 2. Place the Power On/Standby switch to ON. 3. Verify that the power supply status LED blinks green for 10 to 20 seconds and then is solid green when the server powers up. 4. If the Power Supply Status LED stays - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 113
Compaq ProLiant 8000 Servers Maintenance and Service Guide Power-Fail Processor Board LED Status Indicators If the System Interlock LED on the I/O board is illuminated, the processor board LEDs provide additional troubleshooting Memory board Cables from the I/O or processor board to the power supply - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 114
is producing airflow, interpret the hot-plug fan indicators as shown in Table 4-8. Condition Green Amber Off Table 4-8 Hot-Plug I/O Fan LED Status Indicators Indication Power is applied to the fan and the fan is functional. The fan has failed - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 115
Compaq ProLiant 8000 Servers Maintenance and Service Guide or deactivated through the operating systems hot-plug software application. The PCI Hot Plug amber LED and green problem with the slot, PCI board, or driver. Check the green LED before opening the slot. Current is supplied to the slot. The power - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 116
hot-plug hard drive replacement conditions indicated by the hard drive LEDs. OK to remove drive if not part of fault-tolerant configuration OK to remove failed drive Drive Indicators DO NOT remove drive DO NOT remove drive DO NOT remove drive OFF Online Drive Access Drive Failure Figure - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 117
4-14 Compaq ProLiant 8000 Servers Maintenance and Service Guide Power Supply LED Status Indicators Each power supply has status and AC power indicators. See Figure 4-12 and Table 4-10 for a detailed description of both indicators. 1 2 Figure 4-12. Power supply indicators Table 4-10 Power Supply - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 118
and Status Indicators 4-15 CD-ROM/Diskette Drive LED Status Indicators Figure 4-13 shows the LEDs for the CD-ROM/diskette drive assembly. Table 4-11 shows the referenced CD-ROM drive conditions. 2 COMPACT 1 3 4 5 Figure 4-13. CD-ROM/diskette drive LED status indicators and related components - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 119
chapter provides operating and performance specifications for Compaq ProLiant 8000 servers. The chapter sections follow: System Unit Power Supply Dual Inline Memory Module (DIMM) 1.44-MB Diskette Drive IDE Max Slimline CD-ROM Drive Hot-Plug Wide Ultra2 SCSI Hard Drives Smart Array 4250ES Controller - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 120
5-2 Compaq ProLiant 8000 Servers Maintenance and Service Guide System Unit Table 5-1 System Unit Specifications Dimensions Height Width Depth Weight (no drives and two power supplies) Temperature range Operating Shipping Relative humidity (noncondensing) Operating Nonoperating Maximum wet bulb - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 121
Specifications 5-3 Power Supply General specifications Full output rating Table 5-2 Power Supply Specifications To 40°C and 1,525 meters (104°F and 5, at 240 VAC 120 VAC Dielectric voltage withstand Input to output 3000 VAC/minute 3000 VAC/minute Input to ground 1500 VAC/minute 1500 VAC/ - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 122
Compaq ProLiant 8000 Servers Maintenance and Service Guide Dual Inline Memory Module Table 5-3 DIMM Specifications Drive Table 5-4 Diskette Drive Specifications Size LED indicators (front panel) Read/write capacity per diskette (high/low density diskettes) Drives supported Drive height Drive - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 123
CD-ROM Drive Table 5-5 IDE Max Slimline CD-ROM Drive Specifications Dimensions Height 4.29 cm (1.68 inches) Width 15.0 cm (5.85 inches) Depth 20.8 cm (8.11 inches) Weight 1200 Note: Data transfer rates will vary from 150 KB/s to 3,600 KB/s to 4,800 KB/s depending on CD-ROM speed. continued - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 124
5-6 Compaq ProLiant 8000 Servers Maintenance and Service Guide Table 5-5 IDE Max Slimline CD-ROM Drive Specifications continued Line out 0.7 VRMS at 47 kOhms Headphone 0.6 VRMS at 32 Ohms (maximum volume) Laser parameters Type Semiconductor Laser GaA1As Wavelength 780 +/- 25 nm Divergence - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 125
Specifications 5-7 Hot-Plug Wide Ultra2 SCSI Hard Drives Table 5-6 Hot-Plug Wide Ultra2 SCSI Hard Drives 4.3-GB Capacity 4293.6 MB Height 1.0 inches Size 3.5 inches Interface Wide-Ultra2 SCSI Transfer rate 80 MB/s Seek time (typical, including setting) Single track 0.8 ms Average - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 126
Compaq ProLiant 8000 Servers Maintenance and Service Guide Smart Array 4250ES Controller Table 5-7 Smart Array 4250ES Controller Specifications Protocol Dimensions battery backup Software upgradable firmware Maximum drives supported Logical drives supported Simultaneous drive transfer channels - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 127
Specifications TX (full-duplex) Connector Power required I/O address and interrupt Cable support 10Base-T 100Base-TX OS driver support 10Base-T/100Base-TX IEEE 100 meters (328 feet) Novell NetWare Server 5.x, IBM LAN Server NDIS 3.0 Microsoft Windows 2000, Microsoft Windows NT, Microsoft Windows 95, - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 128
Diagnostics and Troubleshooting This chapter describes software and firmware diagnostic tools available for all Compaq server products. The sections in this chapter are: Diagnostic Tools Utility Overview Default Configuration Utilities Access Power-On Self-Test Diagnostics Software Array Diagnostic - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 129
6-2 Compaq ProLiant 8000 Servers Maintenance and Service Guide Diagnostic Tools Utility Overview These utilities were developed to assist in diagnosing problems, testing the hardware, and monitoring and managing Compaq server hardware. Tool Compaq Diagnostics Program Compaq Inspect Utility Compaq - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 130
the Compaq Support Software CD for instructions on installing the appropriate drivers. If the server has bootable CD-ROM drive, run Compaq System Configuration Utility directly from Support Software CD supplied with the Smart Controller Option Kit, or SmartStart and Support Software CD supplied with - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 131
Compaq ProLiant 8000 Servers Maintenance and Service Guide Support Software CD into the CD-ROM drive before powering up the Server, the current memory configuration, the hard drive, the System Configuration Utility prompts you to insert the Diagnostics diskette into drive A. 5. Follow the instructions - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 132
Diagnostics and Troubleshooting 6-5 Utilities Access The Compaq SmartStart and Support Software CD contains the SmartStart program and many of the Compaq utilities needed to maintain the system, including: System Configuration Utility Array Configuration Utility Array Diagnostic Utility ROMPaq - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 133
6-6 Compaq ProLiant 8000 Servers Maintenance and Service Guide Running the Utilities from Diskette Run the utilities from their individual diskettes. If you have a utility diskette newer than the version on the SmartStart and Support Software CD, use that diskette. Create a diskette version of the - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 134
series of diagnostic tests that run automatically on Compaq computers when the system is turned on. POST checks the following assemblies to ensure that the computer system is functioning properly: System ROM Keyboard System board Memory Memory expansion boards Controllers Diskette drives Hard drives - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 135
6-8 Compaq ProLiant 8000 Servers Maintenance and Service Guide Table 6-2 POST Error Messages Error Code A Correctable Memory Error occurred prior to this power-up A Critical Error occurred prior to this power-up Beeps only Audible Beeps None None 2 long Beeps only 2 long, 2 short Critical Fan - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 136
Serial number in BIOS is incorrect. No SCSI devices are connected to the boot controller No bootable disk partition was found on the boot drive A PCI device generated a parity error 2. As indicated to continue. A configuration error occurred during POST Processor not supported by current system - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 137
6-10 Compaq ProLiant 8000 Servers Maintenance and Service Guide Table 6-2 POST Error Messages continued Error Code Audible Beeps 163-Time & Date Not Set 2 short 164-Memory Size Error 2 short 172-Configuration None Nonvolatile Memory Invalid 173-Slot ID None Mismatch 174-Configuration/ - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 138
, then check your server user documentation and replace as indicated. Check memory module installation. If error persists, call Compaq service provider. Non-redundant Processor Power Module (PPM) installed in indicated processor slot. Replace with a PPM that supports redundancy. Processor in - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 139
6-12 Compaq ProLiant 8000 Servers Maintenance and Service Guide Table 6-2 POST Error Messages continued Error Code Audible Beeps 219-Snoop Rules None SRAM Failure. System Halted. 220-Cache None Accelerator Slot x Initialization Failed. System Halted. 221-Power Fault On None Processor - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 140
from the diskette drive. 2. Replace diskette in drive. 3. Reformat diskette. Run the System Configuration Utility to set diskette type correctly. 1. Run your System Configuration Utility to configure the diskette drive port address and manually resolve the conflict. 2. Run Compaq Diagnostics and - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 141
6-14 Compaq ProLiant 8000 Servers Maintenance and Service Guide Table 6-2 POST Error Messages continued Error Code Audible Beeps 800-Server Feature None Board must be installed in slot 1 for proper operation 801-Server Feature None Board is not properly cabled to the system. Verify that - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 142
on the system board to correct this issue. Probable Source of Problem Two processors with different speed ratings are installed in the system. All installed processors must have the same speed rating for safe operation. A memory module other than 133-MHz ECC registered SDRAM DIMM has been - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 143
Compaq ProLiant 8000 Servers Maintenance and Service Guide Table 6-2 POST Error Messages continued Error Code Audible Beeps 806-NVRAM has None been reset Please power off the system and restore SW1.2 to the default position. Run BIOS Probable Source of Problem The system configuration manually - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 144
Diagnostics and Troubleshooting 6-17 Table 6-2 POST Error Messages continued Error Code Audible Beeps 1155- 2 short None 1611-System Fan None not present 1612-Primary power supply failure 2 short Probable Source of Problem A hardware conflict is preventing the normal operation of a serial - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 145
6-18 Compaq ProLiant 8000 Servers Maintenance and Service Guide Table 6-2 POST Error Messages continued Error Code Audible Beeps 1613-Low System None Battery 1615-Power Supply None configuration error 1615-Power Supply Failure, Power Supply Unplugged, or Power Supply Fan Failure in Bay X - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 146
Diagnostics and Troubleshooting 6-19 Table 6-2 POST Error Messages continued Error Code Audible Beeps 1622-Internal SCSI None Jumper Board Not Installed 1701-SCSI Controller None Failure 1702-SCSI cable None error detected. 1720-Slot X Drive None Array - SMART Hard Drive(s) Detect - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 147
6-20 Compaq ProLiant 8000 Servers Maintenance and Service Guide Table 6-2 POST Error Messages continued Error Code Audible Beeps 1721-Slot X Drive None Array - Drive parameter tracking predicts imminent failure. The following devices should be replaced when conditions permit. Do not - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 148
has detected an additional array of drives that was attached when the power was off. The logical drive configuration information has been updated to add the new logical drives. The maximum number of logical drives supported is 32. Additional logical drives will not be added to the configuration - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 149
6-22 Compaq ProLiant 8000 Servers Maintenance and Service Guide Table 6-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1751-Fixed Disk 1 failed Identify command None Fixed disk drive error detected. 1752-Slot X Drive None The array controller cannot - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 150
firmware that is known to cause intermittent problems. Use the Compaq Options ROMPaq utility to upgrade firmware on all drives to the latest revision. Acquire from the Compaq website: http://www.compaq.com/ support Internal and external hard drive controllers are both assigned to the primary - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 151
6-24 Compaq ProLiant 8000 Servers Maintenance and Service Guide Table 6-2 POST Error Messages continued Error Code Audible Beeps 1775-Slot X Drive None Array - ProLiant Storage System Not Responding SCSI Port Y: Check storage system power switch and cables. Turn the system power off - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 152
if removed. If the ProLiant Storage System power LED is amber instead of green, this indicates a redundant power supply failure. Check SCSI cables. If the message indicates to check SCSI cables, verify your cabling against the diagrams in your Compaq Smart Array Controller user guide. If the routing - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 153
6-26 Compaq ProLiant 8000 Servers Maintenance and Service Guide Table 6-2 POST Error Messages continued Error Code Audible Beeps 1782-Disk Controller None Failure 1783-Slot X Drive None Array Controller Failure 1784-Slot X Drive None Array Drive Failure. The following SCSI drive(s) - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 154
that supports more drives than the current controller. (5) Configuration information indicates drives were configured on a controller with a newer firmware version. (RESUME = F1 KEY) Probable Source of Problem Drive array configuration not detected. Recommended Action (1) Run the Compaq Array - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 155
6-28 Compaq ProLiant 8000 Servers Maintenance and Service Guide Table 6-2 POST Error Messages continued Error Code Audible Beeps 1786-Slot 1 Drive None Array Recovery Needed. The following SCSI drive(s) need Automatic Data Recovery: SCSI Port 1: SCSI ID 0 Select F1 to continue with - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 156
Troubleshooting 6-29 Table 6-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action ***1788-Slot X Drive Array Reports Incorrect Drive Replacement. The following SCSI drive due to a bad power cable connection, and no drive replacement took place, - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 157
Compaq ProLiant 8000 Servers Maintenance and Service Guide Table 6-2 POST Error Messages continued Error Code Audible Beeps 1789-Slot X Drive None Array SCSI Drive(s) Not Responding. Check cables or replace the following SCSI drives: SCSI Port Y: SCSI ID Z Select F1 to continue - drive - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 158
This indicates that while the system was in use, power was interrupted while data was in the array accelerator memory. The data stored in the array accelerator does not correspond to this drive array. Match the array accelerator to the correct drive array, or run the System Configuration Utility to - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 159
6-32 Compaq ProLiant 8000 Servers Maintenance and Service Guide Table 6-2 POST Error Messages continued Error Code Audible Beeps 1799-Drive Array - None Drive(s) Disabled due to Array Accelerator Data Loss. Select "F1" to continue with logical drives disabled. Select "F2" to accept data - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 160
diagnose the server. Diagnostics and Utilities are located on the system partition on the hard drive and must be accessed when a system configuration error is detected during the Power-On Self-Test (POST). Compaq Diagnostics software is also available on the Compaq SmartStart and Support Software CD - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 161
6-34 Compaq ProLiant 8000 Servers Maintenance and Service Guide 100 - 199, Primary Processor Test Error Codes The 100 series of diagnostic error codes failed. Port 61 error occurred. Keyboard controller self-test failed. CMOS RAM test failed. CMOS interrupt test failed. CMOS clock load data test - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 162
Diagnostics and Troubleshooting 6-35 200 - 299, Memory Test Error Codes The 200 series of diagnostic error codes identifies failures with the memory subsystem. Table 6-4 Memory Test Error Codes Error Code 200-xx 201-xx 202-xx Description Invalid memory configuration Memory machine ID test failed - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 163
6-36 Compaq ProLiant 8000 Servers Maintenance and Service Guide continued Error Code 0214-01 0214-89 Description Data error during to error codes 0214-01 through 0214-89. 1. Replace the memory module/board and retest. 2. Replace the system board and retest. Replace the Processor Power Module (PPM). - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 164
Diagnostics and Troubleshooting 6-37 300 - 399, Keyboard Test Error Codes The 300 series of diagnostic error keyboard connection. If disconnected, turn off the computer, connect the keyboard, turn on the power, and retest. 2. Replace the keyboard and retest. 3. Replace the system board and retest - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 165
Compaq ProLiant 8000 Servers Maintenance and Service Guide 500 - 599, Video Display Unit Test Error Codes The 500 series 512-xx 514-xx 516-xx Description Graphics controller test failed. Graphics memory test failed. Graphics attribute test failed. Graphics character set test failed. Graphics 80 - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 166
Troubleshooting 6-39 600 - 699, Diskette Drive Test Error Codes The 600 series of diagnostic error codes identifies failures with diskette, diskette drive, or system board functions. Table 6-8 Diskette Drive the diskette power and signal cables and retest. 3. Replace the diskette drive and retest. - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 167
6-40 Compaq ProLiant 8000 Servers Maintenance and Service Guide 1100 - 1199, Serial Test Error Codes The 1100 series of diagnostic error and retest. 1200 - 1299, Modem Communications Test Error Codes The 1200 series of diagnostic error codes identifies failures with the modem. Table 6-10 Modem - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 168
Diagnostics and Troubleshooting 6-41 6000 - 6099, Compaq NIC Boards Test Error Codes The 6000 series of diagnostic error codes identifies failures with 32-bit DualSpeed NetFlex-2/Token Ring Controllers. Table 6-11 Compaq Network Interface Boards Test Error Codes Error Code 6000-xx 6001-xx 6002-xx - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 169
Compaq ProLiant 8000 Servers Maintenance and Service Guide 6600 - 6699, SCSI/IDE CD-ROM Drive Test Error Codes The 6600 series of diagnostic error codes identifies failures with the CD-ROM drive cabling, CD-ROM drives, adapter boards, or the system board assembly. Table 6-13 SCSI/IDE CD-ROM Drive - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 170
Diagnostics and Troubleshooting 6-43 8600 - 8699, Pointing Device Interface Test Error Codes The 8600 diagnostic error codes identifies failures with the pointing device (mouse, trackball, and so on) - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 171
Compaq ProLiant 8000 Servers Maintenance and Service Guide Array Diagnostic Utility Array Diagnostic Utility (ADU) is a Windows-based software tool designed to run on all Compaq servers that support Compaq a panel indicating any problems detected. CAUTION: Do not cycle the power during this process. - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 172
Troubleshooting memory parity errors were detected during transfers from memory on array accelerator board. Number of times that write memory parity errors were detected during transfers to memory to the drives. This problem usually occurs when there is a problem with the drive(s). Recommended Action - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 173
Compaq ProLiant 8000 Servers Maintenance and Service Guide excessive ECC errors detected during use of the memory associated with that cache line. Accelerator status: Excessive data loss detected during power-up due to all will either write data to the drives or discard the data completely. Normal - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 174
Troubleshooting 6-47 Table 6-16 ADU Diagnostic Messages continued Message Description Accelerator status: Valid data found at reset Valid data was found in posted-write memory at reinitialization. Data will be flushed to disk. Accelerator status: Warranty alert Catastrophic problem RAM. - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 175
6-48 Compaq ProLiant 8000 Servers Maintenance and Service Guide Table 6-16 ADU Diagnostic Messages continued Message Description Controller is located in special "video" slot Controller is installed in slot for special video control signals. - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 176
for SCSI Port X Drive ID Y Drive time-out occurred on physical drive bay X Drive X indicates position Y Duplicate write memory error ADU unable to get monitor and performance data due to fatal command problem (such as drive time-out) or unable to get data due to these features not supported on the - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 177
6-50 Compaq ProLiant 8000 Servers Maintenance and Service Guide Table 6-16 ADU Diagnostic Messages continued Message Description Error occurred reading RIS copy from SCSI Port X Drive ID X An error occurred while ADU was trying to read the reserve information sector (RIS) from this drive. FYI: - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 178
and Troubleshooting 6-51 Table 6-16 ADU Diagnostic Messages continued Message Description Logical drive X failed due to cache error This logical drive failed due to a catastrophic cache error. Logical Drive X status = FAILED This status could be issued for several reasons. Logical drive is - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 179
6-52 Compaq ProLiant 8000 Servers Maintenance and Service Guide Table 6-16 ADU Diagnostic Messages continued Message Description Logical Drive X status = OVERHEATING The temperature of the Intelligent Array Expansion System drives is beyond safe operating levels. Logical Drive X status = - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 180
Diagnostics and Troubleshooting 6-53 Table 6-16 ADU Diagnostic Messages continued Message Description One or more drives is unable to support redundant controller operation At least one drive in use does not support redundant controller operation. Other controller indicates different hardware - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 181
6-54 Compaq ProLiant 8000 Servers Maintenance and Service Guide Table 6-16 ADU Diagnostic Messages continued Message Description SCSI Port X Drive ID Y has exceeded threshold(s) The monitor and performance threshold for this drive has been violated. SCSI Port X Drive ID Y is not stamped for - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 182
disconnect the internal or external cable from the controller. If this controller supports multiple buses, the cable disconnected can be reattached to an available bus. ADU found drive was replaced, even though there was no problem with the volume. The configuration of the array controller has been - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 183
6-56 Compaq ProLiant 8000 Servers Maintenance and Service Guide Table 6-16 ADU Diagnostic Messages continued Message on SCSI bus X indicated a power supply failure. A power supply in the external storage unit has failed. SOLUTION: Replace the power supply. Storage enclosure on SCSI bus - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 184
Diagnostics and Troubleshooting 6-57 Table 6-16 ADU Diagnostic Messages continued Message Description Storage enclosure on SCSI bus X is unsupported with its current firmware version. The firmware version of the external storage unit is not supported. SOLUTION: Upgrade the firmware version on - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 185
6-58 Compaq ProLiant 8000 Servers Maintenance and Service Guide Table 6-16 ADU Diagnostic Messages continued Message Description Storage enclosure on SCSI bus X - Wide SCSI transfer failed. A cable on bus X has failed. SOLUTION: This may - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 186
were moved, causing a configuration that is not supported. An unsupported drive arrangement was attempted. SOLUTION: Power down system then move drives back to their original location. Recommended Action 1. Power down the server. 2. Place the drives back in their original locations. 3. Restart - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 187
6-60 Compaq ProLiant 8000 Servers Maintenance and Service Guide Table 6-16 ADU Diagnostic Messages continued Message Description Swapped cables or Configuration error detected. The cables appear to be interchanged. SOLUTION: Power down system then move the drives or cables back to their original - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 188
Diagnostics and Troubleshooting 6-61 Table 6-16 ADU Diagnostic Messages continued Message Description Swapped cables or Configuration error detected. More logical drives were created than are supported on this controller, causing lost logical drive volumes. The maximum logical volume count X - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 189
6-62 Compaq ProLiant 8000 Servers Maintenance and Service Guide Table 6-16 ADU Diagnostic Messages continued Message Description System board is unable to identify which slots the controllers are in. Slot indicator on system board - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 190
ADU. If the hard drive amber LED is on, replace the drive. 1. Power down the server. 2. Verify the controller is fully seated. 3. Restart the server. 4. Resolve any error messages displayed by the controller. If this does not solve the problem, contact a Compaq authorized service provider. Obtain - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 191
6-64 Compaq ProLiant 8000 Servers Maintenance and Service Guide Table 6-16 ADU Diagnostic Messages continued Message Description WARNING: Storage enclosure on SCSI bus X indicated it is operating in single ended mode. One or more single-ended mode SCSI drives are installed in an external - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 192
failure. The Integrated Management Log requires Compaq operating system-dependent drivers. Refer to the Compaq Support Software CD for instructions on installing the appropriate drivers. Refer to the setup and installation guide that came with the server or to the Integrated Management Display User - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 193
6-66 Compaq ProLiant 8000 Servers Maintenance and Service Guide Viewing the Event List 1. From Compaq Insight Manager, select the appropriate server, then select View Device Data. The selected server displays, with buttons around its perimeter. 2. Select the Recovery button, then Integrated - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 194
and Troubleshooting 6-67 Event List The Event List displays the affected components and the associated error messages. Though the same basic information displays, the format of the list may differ, depending on how you view it: on the Integrated Management Display, from within Compaq Insight - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 195
68 Compaq ProLiant 8000 Servers Maintenance and Service Guide Table 6-17 Event Messages continued Event Type Event Message Uncorrectable Memory Error (Memory Module unknown). Processor Correctable Error Threshold exceeded Uncorrectable Error Host Bus Error EISA Bus PCI Bus Error Power Subsystem - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 196
Diagnostics and Troubleshooting 6-69 Table 6-17 Event Messages continued Event Type Event Message Automatic Server Recovery -2 System Lockup ASR Condition Fatal Exception (Number X, Cause) Action Call the service provider or Compaq for diagnosis. Refer to the documentation for the operating - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 197
6-70 Compaq ProLiant 8000 Servers Maintenance and Service Guide Rapid Error Recovery Compaq servers provide rapid recovery services for diagnosing and recovering from errors. These tools are available for local and remote diagnosis and recovery. Rapid recovery means fast identification and - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 198
, ASR-2 performs the following actions: Logs the error information to the IML Resets the server Pages you (if a modem is present and you selected Paging) Starts Compaq Utilities from the hard drive Enables remote access During system configuration, these utilities are placed on the system utilities - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 199
6-72 Compaq ProLiant 8000 Servers Maintenance and Service Guide Hardware Requirements To use this level of ASR-2 Utility installed on the system partition of the hard drive ASR-2 configured to load Compaq Utilities after restart You can also run Compaq Utilities remotely over an IPX or IP network - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 200
and Troubleshooting 6-73 You can configure the server to start Compaq Utilities in four different ways: Without remote console support; for example, to run Compaq Utilities from the server console only With remote console support using modems for dial-in access With remote console support using - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 201
74 Compaq ProLiant 8000 Servers Maintenance and Service Guide Compaq Integrated Remote Console The standard Compaq server if you wish to manually diagnose the problem. The Compaq Health Driver is independent of the ASR-2 timer. You should load it and enable the ASR-2 timer. This allows the driver - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 202
Failure Notification pager alert is sent to the Server Administrator. | Unattended server starts the operating system. ---Or--- Server starts Compaq Utilities from the system partition on the hard drive. If the server continues experiencing hardware/software errors and the number of ASR cycles - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 203
6-76 Compaq ProLiant 8000 Servers Maintenance and Service Guide Booting into Compaq Utilities When you enable ASR-2 to start into Compaq Utilities and a critical error occurs, the operating system-specific Health Driver logs the error information in the Critical Error Log or the IML and the ASR-2 - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 204
option when you configure the software error recovery start option to Boot Operating System. When ASR pages you, you cannot dial in unless ASR-2 exceeds 10, the threshold number of server restart retries. When this happens, ASR-2 restarts the server into the Compaq Utilities and places the modem - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 205
6-78 Compaq ProLiant 8000 Servers Maintenance and Service Guide Table 6-19 Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities continued Pager Data Setting Description Network host name CPQHOU Enter the network name of the server. Use underscores instead of - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 206
Diagnostics and Troubleshooting 6-79 The System Configuration Utility setting should resemble the for the power-on password. This allows ASR-2 to restart the operating system or Compaq Utilities without user intervention. To maintain system security, set the server to boot in Network Server Mode ( - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 207
6-80 Compaq ProLiant 8000 Servers Maintenance and Service Guide Server Health Logs In some servers, Server Health Logs are replaced by the IML, if it is supported. See "Integrated Management Display" in this chapter for more information. Server Health Logs contain information to help identify and - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 208
. Diagnostic Error An error was detected by the Diagnostics Utility. See the specific error code in this chapter for a detailed explanation. Error Detected On Boot Up The server detected an error during the Power-On Self-Test (POST). Processor Prefailure A CPU has passed an internal corrected - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 209
Compaq ProLiant 8000 Servers Maintenance and Service Guide Revision History Table Some errors can be resolved by reviewing changes to the server configuration. The server has an Automatic Revision Tracking (ART) feature that helps you review recent changes to the server opening or powering down the - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 210
Troubleshooting 6-83 Storage Fault Recovery Tracking This feature tracks over 12 failure-indication parameters, such as timeouts, spin-up, and self-test errors of SCSI drives. You can use these parameters to pinpoint failed storage subsystem components and to recover from controller or hard drive - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 211
84 Compaq ProLiant 8000 Servers Maintenance and Service Guide Remote Service Features Compaq servers have the following management features that you can access through a modem or a network: Table 6-23 Compaq Servers Remote Management Features Feature Service Session Disk-Based Diagnostics Server - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 212
Troubleshooting 6-85 ROMPaq Disaster Recovery The following option should be utilized by any server that does not have a valid ROM image: IMPORTANT: This operation should be performed on a server instructions. 1. Build a fresh ROMPaq diskette, using the latest version for the server diskette drive - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 213
6-86 Compaq ProLiant 8000 Servers Maintenance and Service Guide 10. After successful completion of this process, a. Turn off the server. b. Reset configuration switches 1, 4, 5 and 6. (Refer to Configuration Switches Table within this section.) c. Turn on the server as usual. IMPORTANT: If you are - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 214
is supported through integration with Compaq Netelligent Management Software. Asset management-exports asset information from the Compaq Insight HP OpenView, IBM NetView, SunNet Manager, and Microsoft Systems Management Server. Full integration with Compaq Remote Insight Board/PCI and ProLiant - Compaq ProLiant 8000 | ProLiant 8000 Servers Maintenance and Service Guide - Page 215
Compaq ProLiant 8000 Servers Maintenance and Service Guide SNMP standards-allow integration with other management products. Flexible network conductivity-supports multiple transport protocols including IPX, TCP/IP and PPP to operator over LANs, WANs, and modems. Support on a disk drive) or monitoring
ProLiant 8000 Servers
Maintenance and Service Guide
Second Edition (March 2000)
Part Number 125784-002
Spare Part Number 153208-002
Compaq Computer Corporation