Compaq d538 Troubleshooting Guide - Page 30

Solving Hard Drive Problems, Problem, Cause, Solution, Start, Explore, File &gt, Properties > Tools

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Troubleshooting Without Diagnostics Solving Hard Drive Problems Solving Hard Drive Problems Problem Cause Hard drive error occurs. Hard disk has bad sectors or has failed. Disk transaction problem. Either the directory structure is bad or there is a problem with a file. Drive not found (identified). Cable could be loose. The system may not have automatically recognized a newly installed device. Drive jumper settings may be incorrect. Drive's IDE (ATA) controller is disabled in Computer Setup. Solution Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk. In Windows 2000 and Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error-checking, click Check Now. Check cable connections. See reconfiguration directions in the "Solving Hardware Installation Problems" section. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, enter Setup and try adding a POST delay under Advanced > Power-On. If the drive is a secondary drive that has just been installed on the same cable as the primary drive, verify that the jumpers for both drives are set correctly. Run Computer Setup and enable the Primary and Secondary IDE (ATA) controllers in Storage > Storage Options. 2-14 www.hp.com Troubleshooting Guide

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2–14
www.hp.com
Troubleshooting Guide
Troubleshooting Without Diagnostics
Solving Hard Drive Problems
Solving Hard Drive Problems
Problem
Cause
Solution
Hard drive error occurs.
Hard disk has bad
sectors or has failed.
Use a utility to locate and block
usage of bad sectors. If necessary,
reformat the hard disk.
Disk transaction problem.
Either the directory
structure is bad or there
is a problem with a file.
In Windows 2000 and Windows
XP, right-click
Start
, click
Explore
,
and select a drive. Select
File >
Properties > Tools
. Under
Error-checking
, click
Check
Now
.
Drive not found (identified).
Cable could be loose.
Check cable connections.
The system may not
have automatically
recognized a newly
installed device.
See reconfiguration directions in the
“Solving Hardware Installation
Problems”
section. If the system still
does not recognize the new device,
check to see if the device is listed
within Computer Setup. If it is listed,
the probable cause is a driver
problem. If it is not listed, the
probable cause is a hardware
problem.
If this is a newly installed drive, enter
Setup and try adding a POST delay
under
Advanced > Power-On
.
Drive jumper settings
may be incorrect.
If the drive is a secondary drive that
has just been installed on the same
cable as the primary drive, verify
that the jumpers for both drives are
set correctly.
Drive’s IDE (ATA)
controller is disabled in
Computer Setup.
Run Computer Setup and enable the
Primary and Secondary IDE (ATA)
controllers in
Storage > Storage
Options
.