D-Link DCF-650W Quick Installation Guide - Page 4

Troubleshooting, Contacting Technical Support - manual

Page 4 highlights

TROUBLESHOOTING Problem: WinCE returns to the prior application upon restarting. You can exit the application (for instance, the Utility program) by using the PDA reset button. Problem: The wireless connection to the Access Point disconnects. Reset and force a connection by going to the "Utility" program>select "Config.">check parameters>select "Modify" to force a re-connection. Problem: The PDA "roams" to a new Access Point in a different subnet. 1. Unplug and re-insert the Wireless LAN Compact Flash Adapter 2. "Hard" reset your device to force a "release and renew" of a re-assignment of the IP Address in a DHCP Access Point environment. CONTACTING TECHNICAL SUPPORT You can find the most recent software and user documentation on the D-Link website. D-Link provides free technical support for customers within the United States. U.S. customers can contact D-Link technical support through our web site, e-mail, or by phone. United States technical support is available Monday through Friday from 6:00 a.m. to 6:00 p.m. (PST.) Web: http://www.dlink.com Email: [email protected] Phone : 949-788-0805 (option #4) If you are a customer residing outside of the United States, please refer to the list of D-Link locations that is included in the User's manual. 4

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TROUBLESHOOTING
Problem:
WinCE returns to the prior application upon restarting.
You can exit the application (for instance, the Utility program) by using the PDA
reset button.
Problem:
The wireless connection to the Access Point disconnects.
Reset and force a connection by going to the “Utility” program>select
“Config.”>check parameters>select “Modify” to force a re-connection.
Problem:
The PDA “roams” to a new Access Point in a different subnet.
1.
Unplug and re-insert the Wireless LAN Compact Flash Adapter
2.
“Hard” reset your device to force a “release and renew” of a re-assignment
of the IP Address in a DHCP Access Point environment.
CONTACTING TECHNICAL SUPPORT
You can find the most recent software and user documentation on the
D-Link
website.
D-Link
provides free technical support for customers within the United States.
U.S. customers can contact
D-Link
technical support through our web site, e-mail,
or by phone.
United States technical support is available Monday through Friday from 6:00 a.m.
to 6:00 p.m. (PST.)
Web
:
Email
Phone
: 949-788-0805 (option #4)
If you are a customer residing outside of the United States, please refer to the list of
D-Link
locations that is included in the User’s manual.