Dell Alienware 27 Gaming AW2724DM Alienware AW2724DM Monitor Users Guide
Dell Alienware 27 Gaming AW2724DM Manual
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- Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 1
Alienware AW2724DM Monitor User's Guide Monitor Model: AW2724DM Regulatory Model: AW2724DMb - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 2
information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2023 Dell Inc. or its subsidiaries. All - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 3
Contents Safety instructions 6 About your monitor 7 Package contents 7 Product features 8 Identifying parts and controls 10 Front view 10 Back view 11 Rear and bottom view 12 Monitor specifications 14 Resolution specifications 16 Supported video modes 16 DisplayPort preset display modes - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 4
Setting up the monitor 31 Attaching the stand 31 Connecting your monitor 33 Connecting the DisplayPort (DP to DP) and USB cables 34 Connecting the DisplayPort (USB-C to DP) and USB cables 34 Connecting the HDMI and USB cables (optional 34 Organizing your cables 35 Securing your monitor using - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 5
AWCC from the Dell Support website 72 Adjusting the lighting effects 73 Settings 75 Customization of AlienVision 75 Game configuration 76 Display configuration 76 Troubleshooting 77 Self-test 77 Common problems 78 Universal Serial Bus (USB) specific problems 85 Regulatory information 86 - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 6
of listening to audio at high volume through the headphones (on monitor that support it) may cause damage to your hearing ability. • Place the monitor in the wall mounting section of the User's Guide. For information on safety instructions, see the Safety, Environmental, and Regulatory Information - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 7
About your monitor Package contents The following table provides the list of components that are shipped with your monitor. If any component is missing, contact Dell. For more information, see Contacting Dell. NOTE: Some components may be optional and may not ship with your monitor. Some features - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 8
enables the USB ports on the monitor, 1.80 meters) • Quick Start Guide • Safety, Environmental, and Regulatory Information • Alienware Sticker Product features The like screen tearing and stuttering for smoother, fluid gameplay. • Supports AMD FreeSync Premium Pro Technology, with a refresh rate of - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 9
by your computer. • On-Screen Display (OSD) adjustments for ease of setup and screen optimization. • Supports Console Mode. • AW2724DM offers a couple of preset modes for user's own preference, including: - First-Person Shooter (FPS) - Multiplayer Online Battle Arena/Real-Time Strategy (MOBA - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 10
Identifying parts and controls Front view Label Description Use 1 Cable-management slot (on To organize the cables neatly. the front side of the stand) 2 Power button (with LED indicator) To turn the monitor on or off. Solid blue light indicates that the monitor is turned on and functioning - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 11
Back view Back view with monitor stand Label Description Use 1 VESA mounting holes Wall mount the monitor using VESA- (100 mm x 100 mm - behind compatible wall mount kit (100 mm x VESA Cover) 100 mm). 2 Stand release button Releases the stand from the monitor. 3 Regulatory label Lists - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 12
, serial See this label if you need to contact Dell for number, and Service technical support. The Service Tag is a unique Tag label alphanumeric identifier that enables Dell service technicians to identify the hardware components in your monitor and access warranty information. 4 Joystick - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 13
Label Description 6 SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) Type-A downstream port 7 SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) Type-B upstream port 8 HDMI port 9 DisplayPort (DP 1) 10 DisplayPort (DP 2) Use Connect your USB 3.2 Gen 1 (5 Gbps) device. NOTE: To use this port, you must connect the USB - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 14
Monitor specifications Description Screen type Panel technology Aspect ratio Viewable image Diagonal: Width (active area) Height (active area) Total area Pixel pitch Pixel per inch (PPI) Viewing angle: Vertical Horizontal Luminance output Contrast ratio Faceplate coating Backlight Response time - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 15
) • 2 x SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) downstream port (including one port which supports Battery Charging 1.2) Connectivity Rear • 2 x DP 1.4 (HDCP 1.4)(Supports up to QHD 2560 x 1440 180 Hz, HDR, VRR) • 1 x HDMI 2.1 (HDCP 1.4)(Supports up to QHD 2560 x 1440 144 Hz TMDS, HDR, VRR as per - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 16
at 169.95 Hz (overclock at 170 Hz) 2560 x 1440 at 143.97 Hz • 2560 x 1440 at 179.96 Hz (overclock at 180 Hz) Supported video modes Description Value Video display capabilities 1440p, 1080p, 720p, 576p, 480p (DisplayPort) Video display capabilities 1440p, 1080p, 1080i, 720p, 576p, 480p (HDMI - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 17
DisplayPort preset display modes Display mode 640 x 480 640 x 480 720 x 400 800 x 600 800 x 600 1024 x 768 1024 x 768 1152 x 864 1280 x 1024 1280 x 1024 1600 x 900 1920 x 1080 1920 x 1080 2560 x 1440 2560 x 1440 2560 x 1440 2560 x 1440 2560 x 1440 2560 x 1440 Horizontal frequency (kHz) 31.47 37.50 - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 18
+/+ 241.50 +/- 497.75 +/- 591.31 +/- NOTE: This monitor supports NVIDIA G-SYNC Compatible. For more information about the graphic cards that support NVIDIA G-SYNC Compatible feature, see www.geforce.com. NOTE: This monitor supports AMD FreeSync Premium Pro Technology. 18 | About your monitor - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 19
Electrical specifications Description Video input signals AC input voltage/ frequency/current Inrush current Power consumption Value HDMI/DP, 600 mV for each differential line, 100 Ω input impedance per differential pair 100 VAC to 240 VAC/50 Hz or 60 Hz + 3 Hz/1.5 A (typical) • 120 V: 30 A ( - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 20
Physical characteristics Description Value Signal cable type • Digital: HDMI, 19 pins (cable not included) • Digital: DisplayPort, 20 pins • Digital: USB-C (24 pins) to DisplayPort (20 pins) • Universal Serial Bus: USB, 9 pins NOTE: Dell monitors are designed to work optimally with the video - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 21
Description Value Weight without stand assembly 4.38 kg (9.66 lb) (For wall mount or VESA mount considerations - no cables) Weight of stand assembly 1.99 kg (4.39 lb) Front frame gloss 5.5 ± 1.5 gu Environmental characteristics Description Value Compliant standards • RoHS-compliant • BFR - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 22
Pin assignments DisplayPort connector Pin number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 20-pin side of the connected signal cable ML3 (n) GND ML3 (p) ML2 (n) GND ML2 (p) ML1 (n) GND ML1 (p) ML0 (n) GND ML0 (p) GND GND AUX (p) GND AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR 22 | About - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 23
HDMI connector Pin number 19-pin side of the connected signal cable 1 TMDS DATA 2+ 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2- 4 TMDS DATA 1+ 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1- 7 TMDS DATA 0+ 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0- 10 TMDS CLOCK+ 11 TMDS CLOCK SHIELD 12 TMDS CLOCK- 13 - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 24
Universal Serial Bus (USB) interface This section provides information about the USB ports that are available on the monitor. NOTE: This monitor is SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) compatible. Transfer speed Super-Speed High speed Full speed Data rate 5 Gbps 480 Mbps 12 Mbps Power - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 25
- 9 StdA_SSTX+ Shell Shield USB ports Port Location 1 x upstream Rear 2 x downstream Bottom Power charging port - the port with icon; supports up to 2 A fast- charging capability if the device is BC1.2 compatible. NOTE: SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) functionality requires - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 26
Plug-and-Play capability You can connect the monitor to any Plug-and-Play compatible computer. The monitor automatically provides the computer with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so that the computer can configure itself and optimize the - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 27
the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen. • Use a chair that provides good lower-back support. • Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard or mouse. • Always leave space to rest - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 28
Handling and moving your display To ensure that the monitor is handled safely when lifting or moving it, follow these guidelines: • Before moving or lifting the monitor, turn off your computer and the monitor. • Disconnect all cables from the monitor. • Place the monitor in the original box with the - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 29
cleaning the monitor. WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. For best practices, follow the instructions in the list below when unpacking, cleaning, or handling your monitor: • Use a clean cloth that is slightly dampened with water to clean - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 30
NOTE: Monitor damage due to improper cleaning methods and the use of benzene, thinner, ammonia, abrasive cleaners, alcohol, compressed air, detergent of any kind will lead to a Customer Induced Damage (CID). CID is not covered under the standard Dell warranty. • If you notice white residual powder - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 31
up the monitor Attaching the stand NOTE: The stand assembly is not pre-installed when the monitor is shipped from the factory. NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 32
5. Open the protective cover on the monitor to access the VESA slot on the display back-cover. 6. Carefully insert the tabs on the stand riser into the slots on the display backcover and press down the stand assembly to snap it into place. 7. Hold the stand riser and lift the monitor carefully, then - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 33
the protective cover from the monitor. Connecting your monitor WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. NOTE: Dell monitors are designed to work optimally with the Dellsupplied cables inside the box. Dell does not guarantee the video quality - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 34
Connecting the DisplayPort (DP to DP) and USB cables Connecting the DisplayPort (USB-C to DP) and USB cables NOTE: Connect the USB-C end of the cable to the computer. Connecting the HDMI and USB cables (optional) 34 | Setting up the monitor - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 35
monitor and the computer. If your monitor displays an image, installation is complete. If it does not display an image, see Common problems. Organizing your cables When connecting the necessary cables (for more information, see Connecting your monitor), route the cables through the cable-management - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 36
Securing your monitor using Kensington lock (optional) The security-lock slot is located at the bottom of the monitor (see Security-lock slot). Secure your monitor to a table using the Kensington security lock. For more information on using the Kensington lock (sold separately), see the - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 37
removing the stand that is shipped with your monitor. If you are removing a stand that you purchased from any other source, follow the setup instructions that are included with the stand. NOTE: Before removing the stand, ensure that you have disconnected all the cables from the monitor. To remove - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 38
VESA wall mounting (optional) NOTE: Use M4 x 10 mm screws to connect the monitor to the wallmounting kit. Refer to the instructions that come with the VESA-compatible wall-mounting kit. 1. Place the monitor panel on a soft cloth or cushion on a stable flat surface. 2. Remove the monitor - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 39
Operating the monitor Turn on the monitor Press the power button to turn on the monitor. Using the joystick Use the joystick at the bottom of the monitor to make On-Screen Display (OSD) adjustments. 1. Press the joystick or move it back/left/right to launch the Menu Launcher. 2. Move the joystick - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 40
Joystick Description • For 4-way (left, right, forward, and back) directional navigation. • Toggles through the menu items. • Increases or decreases the parameters of selected menu item. Selects and enters the submenu. Returns to the upper-level menu or exits from the current menu. By default, - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 41
Label 2 3 Icon Description When you move the joystick to the left or right to toggle through the shortcut functions, the selected item will be highlighted and shifted to the center position. Press the joystick to enter its submenu. After you change the settings by moving the joystick, press the - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 42
Accessing the menu system After you change the settings, press the joystick to save the changes before proceeding to another menu or exit the OSD menu. NOTE: To exit the current menu item and return to the previous menu, move the joystick to the left. Icon Menu and submenu Description Game Use - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 43
100% sRGB). NOTE: When you select DCI-P3 as the color space, the luminance of the backlight defaults to 50 cd/m2 (typical). You can manually adjust the luminance of the backlight by using the Brightness function under Brightness/Contrast in the OSD menu. • Game 1/Game 2/Game 3: Enables you to - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 44
Icon Menu and submenu Description Game Enhance The feature offers three functions to enhance your Mode gameplay experience. Overclock • Off: To disable the functions under Game Enhance Mode. • Timer: To disable or enable the timer at the upper left corner of the display. The timer shows the - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 45
. • Color: RGB default 100, and this mode can adjust RGB from 0 - 100. • Gamma: Gamma default is at center 2.2. Selecting this feature enables you to manually adjust Gamma from 1.8 - 2.6. • Source Tone Map: Select to allow the HDR content to be tone mapped by the source device. NOTE: Console Mode is - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 46
Icon Menu and submenu Description AlienVision AlienVision provides a few display modes for gaming scenarios. You can go though the options to see the preview. The default setting is Off. • Night: Identifies the objects clearly in dark game scenes. • Clear: Cleans up visual artifacts to enhance - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 47
Icon Menu and submenu Description Hue This feature can shift the color of the video image to green or purple. This is used to adjust the desired flesh- tone color. Use the joystick to adjust the hue level from 0 to 100. Higher levels increase the green shade of the video image, while lower - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 48
. Brightness Contrast Brightness adjusts the luminance of the backlight. Move the joystick to adjust the brightness level (minimum 0/maximum 100). NOTE: Manual adjustment of Brightness is disabled when Smart HDR is activated and HDR content is displayed. Adjust Brightness first, and then adjust - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 49
Icon Menu and submenu Description Input Source Use this menu to select between the different video signals that may be connected to your monitor. DP 1 DP 2 HDMI Auto Select Reset Input Source Select the DP 1 or DP 2 input when you are using the DisplayPort (DP) connector. Press the joystick to - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 50
Icon Menu and submenu Description AlienFX Lighting Adjusts the LED light settings for the Alienware logo, number graphic, and Power button. Before making any adjustments, select any or all of these 3 zones from the submenus. The following illustrations indicate the lighting zones. 50 | - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 51
Icon Menu and submenu Description All Zones Zone 1: Logo Zone 2: Number To specify an LED lighting color for the selected zone, select On, move the joystick to highlight Custom Color, and press the joystick to enter its submenu. Zone 3: Power Button Then move the joystick to make a selection - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 52
Icon Menu and submenu Description The following table depicts the color number and the RGB codes used for the 20 LED colors. No. R G B To turn off the light for All Zones/Zone 1: Logo/Zone 2: Number, select Off. For Zone 3: Power Button, you may specify to turn off the light when the monitor - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 53
Icon Menu and submenu Description Custom It is a read-only menu. When you use Custom Color or Spectrum to make LED lighting adjustments, this menu status shows Off; when you make the LED lighting adjustments through AlienFX application, the status shows On. Spectrum The default setting is Off. - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 54
video input mode to: • RGB: Select this option if your monitor is connected to a computer or a media player that supports RGB output. • YCbCr: Select this option if your media player supports only YCbCr output. Sharpness This feature can make the images look sharper or softer. Move the joystick to - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 55
to create your own HDR mode by adjusting the settings of Contrast, Hue, and Saturation. • DisplayHDR 600: Compliant with the DisplayHDR 600 standard, supporting a peak brightness of 600 cd/m2. You can disable this function by selecting Off. NOTE: When activating and deactivating Smart HDR, a blank - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 56
Icon Menu and submenu Description Smart HDR NOTE: When the monitor is processing HDR content, Preset Modes, Dark Stabilizer, Brightness and Contrast will be disabled. Reset Display Resets all settings under the Display menu to the factory defaults. Menu Use this menu to adjust the settings of - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 57
Icon Menu and submenu Personalize Description Shortcut Key 1 Allows you to choose a feature from the provided list Shortcut Key 2 Shortcut Key 3 and set it as a shortcut key. The list includes Preset Modes, Game Enhance Mode, Dark Stabilizer, AlienVision, Brightness/Contrast, Input Source, - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 58
Icon Menu and submenu Description AlienVision ▲ You can define the joystick movements for AlienVision Key preset modes; therefore, when you move the joystick at AlienVision ▼ Key AlienVision ◀ Key any specified direction, a particular AlienVision mode will be activated. If you select Toggle - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 59
Icon Menu and submenu Others Description Display Info DDC/CI Displays the monitor's current settings. DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance, etc.) to be adjustable through the software on your computer. You can disable this - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 60
selecting On. Firmware Displays the firmware version of your monitor. Service Tag Displays the Service Tag of your monitor. The Service Tag is a unique alphanumeric identifier that is required when you contact Dell technical support, access warranty information, search for latest drivers on Dell - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 61
quality at a fast response time and a high frame rate of 120 Hz to give the best console game experience. It can support up to 4K resolution in this QHD monitor. Supported timing Display mode 640 x 480 640 x 480 720 x 400 800 x 600 800 x 600 1024 x 768 1024 x 768 1152 x 864 1280 x 1024 - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 62
OSD warning message When the monitor does not support a particular resolution mode, you will see the following message: This means that the monitor cannot synchronize with the signal that it is receiving from the - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 63
When you set Preset Modes to FPS, MOBA/RTS, or SPORTS for the first time, the following message appears: NOTE: If you select No, the Brightness level would be changed to 75% for these Preset Modes. When you change the default setting of power saving features for the first time, such as Smart HDR or - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 64
computer and wake up the monitor to gain access to the OSD. When Factory Reset is selected, the following message appears: For more information, see Troubleshooting. 64 | Operating the monitor - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 65
Locking the control buttons You can lock the monitor control buttons to prevent access to the OSD menu and/or power button. 1. Move and hold the joystick forward/back/left/right for about 4 seconds until a pop-up menu appears 2. Move the joystick to select one of the following options: • : The OSD - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 66
version. Depending on your computer, complete one of the following procedures: If you have a Dell desktop or a laptop: • Go to www.dell.com/support, enter your service tag, and download the latest driver for your graphics card. If you are using a non-Dell computer (laptop or desktop): • Go to the - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 67
2 OS: 381.65 or later. AMD For a full range of HDR capable AMD graphics cards, see www.amd.com. Read the HDR driver support information and download the latest driver. Intel (Integrated Graphics) HDR capable processor: CannonLake or later Suitable HDR player: Windows 10 Movies & TV app Operating - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 68
only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand. Tilt and swivel adjustment With the stand attached to the monitor, you can tilt and swivel the monitor for - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 69
Pivot adjustment Before you rotate the display, ensure it is completely extended vertically and completely tilted up to avoid hitting the bottom edge of the monitor. Rotate clockwise Operating the monitor | 69 - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 70
computer, you require an updated graphics driver that is not included with this monitor. To download the graphics driver, go to www.dell.com/support and see the Download section for Video Drivers for latest driver updates. NOTE: In the Portrait mode, you may experience performance degradation when - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 71
then set the preferred rotation. NOTE: If you do not see the rotation option or it is not working correctly, go to www.dell.com/support and download the latest driver for your graphics card. Operating the monitor | 71 - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 72
in the query field at www.dell.com/support/drivers, and download the latest version of Alienware Command Center Application. 2. Navigate to the folder in which you saved the setup files. 3. Double-click the setup file and follow the on-screen instructions to complete the installation. 72 | Using - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 73
Adjusting the lighting effects The LIGHTING panel provides various lighting effects. After selecting the lighting zone(s) on the preview of the monitor, you can choose an effect from the LIGHTING EFFECT dropdown list and configure available options. NOTE: The LIGHTING panel appears only when the - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 74
Color The lights will light in a single static color. 1. Pick a preferred color from the color palette or the list of PRESET COLORS. The selected color and its RGB color codes will be displayed on the right field. NOTE: To change the color, use the up and down arrow buttons beside the R/G/B boxes to - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 75
Settings The SETTINGS panel provides the following functions: • To customize vision mode designs, see Customization of AlienVision • To adjust advanced gaming features, see Game configuration • To adjust brightness and contrast of the display, see Display configuration. Customization of AlienVision - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 76
Feature Crosshair settings Description Select the type of crosshair that matches the game play from the Crosshair Type dropdown list and pick a preferred color from the CROSSHAIR COLOR MASK options. For Night, Clear, and Chroma modes, toggle the CROSSHAIR switch to turn on or off the feature. - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 77
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-test Your monitor provides a self-test feature that , if the monitor displays no video output, then the problem may be with the graphics card or the computer. Troubleshooting | 77 - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 78
The following table contains general information about common monitor problems you might encounter and the possible solutions: Common symptoms What you experience No video/ For more information, see Factory Reset. • Change the video resolution to the correct aspect ratio. 78 | Troubleshooting - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 79
Common symptoms Shaky/jittery video Missing pixels Stuck-on pixels Brightness problems Geometric distortion What you experience Possible solutions Wavy picture or fine • Reset the monitor the monitor to factory settings. correctly For more information, see Factory Reset. Troubleshooting | 79 - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 80
in the safe mode. Visible signs of smoke or sparks • Do not perform any troubleshooting steps. • Contact Dell immediately. Monitor malfunctions • Ensure that the video cable on monitor self-test feature check to determine if the intermittent problem occurs in selftest mode. 80 | Troubleshooting - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 81
is locked. If yes, move and hold the joystick forward/back/left/right for 4 seconds to unlock. For more information, see Locking the control buttons. Troubleshooting | 81 - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 82
dock to your laptop or desktop Do not use a USB-C adapter or dock. Connect the DP/HDMI cable directly to your laptop or desktop. 82 | Troubleshooting - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 83
after a few minutes of screen idle time. These can be adjusted in Windows Power Options or Mac Energy Saver setting. • Alternatively, use a dynamically changing screensaver. Troubleshooting | 83 - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 84
using AWCC No SETTINGS panel • Check whether the signal cable is plugged in properly. Re-plug the signal cable as necessary. • Reboot your computer. 84 | Troubleshooting - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 85
Universal Serial Bus (USB) specific problems Specific symptoms What you experience Possible solutions USB interface is USB peripherals not working are not working • USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.2 port. Troubleshooting | 85 - Dell Alienware 27 Gaming AW2724DM | Alienware AW2724DM Monitor Users Guide - Page 86
: https://eprel.ec.europa.eu/qr/1495417 Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active
Alienware AW2724DM Monitor
User’s Guide
Monitor Model: AW2724DM
Regulatory Model: AW2724DMb