Dell C3760n Dell /C3760dn Color Laser Printer Users Guide - Page 380
Part or the entire output is black, Pitched color dots, Output Color, Color, Graphics, Chart Print
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Part or the entire output is black Action Yes 1 Ensure that the drum cartridges are installed correctly. See "Installing a The task is complete. Drum Cartridge." Does this solve your problem? 2 Ensure Output Color is set to Color in the printer driver. a On the Graphics tab, ensure that Output Color is set to Color. The task is complete. Does this solve your problem? 3 Replace the drum cartridges. The task is complete. a Replace the drum cartridges. See "Replacing the Drum Cartridges." b After you replace the drum cartridges, click Chart Print on the Diagnosis tab. c Click 4 Colors Configuration Chart. The 4 Colors Configuration Chart is printed. Does this solve your problem? No Go to action 2. Go to action 3. Contact Dell. Pitched color dots Action Yes No 1 Locate the cause of the problem using the Pitch Configuration Chart. Proceed to the action Contact Dell. a Launch the Tool Box, and click Chart Print on the Diagnosis tab. corresponding to the b Click Pitch Configuration Chart. location of the problem: The Pitch Configuration Chart is printed. c Compare the pitch of the color spots on your output with that on the • Drum cartridge - 2 Pitch Configuration Chart, and locate the cause of the problem. • Fusing unit - 3 Is the cause of the problem located? • Transfer belt unit - 4 378 Troubleshooting Guide