Dell Dimension 4300 Dell Dimension 4300 Solutions Guide - Page 33

Network and Internet Connections

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2H930bk1.book Page 33 Tuesday, November 20, 2001 5:02 PM VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS Windows XP 1 Click the Start button. 2 Click Control Panel. 3 Click Network and Internet Connections. 4 Click Internet Options. 5 Click Network Diagnostics and perform the connectivity test. Windows Me 1 Click the Start button, point to Settings, and click Control Panel. 2 In the Control Panel, double-click Modems. If multiple entries appear for the same modem, or if modems are listed that are not installed, delete the entries and restart the computer. 3 Click the Diagnostics tab. 4 Click the COM port for your modem. 5 Click More Info to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. Windows 2000 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click Phone and Modems. If multiple entries for the same modem or modems are listed but not installed, delete the entries, restart the computer, and repeat steps 1 and 2. 3 Click the Modems tab. 4 Click the COM port for your modem. 5 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE P RO VI DE R- Contact an Internet service provider to subscribe. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S - See page 46. S olving Pr oblems 33

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Solving Problems
33
V
ERIFY
THAT
THE
MODEM
IS
COMMUNICATING
WITH
W
INDOWS
Windows XP
1
Click the
Start
button.
2
Click
Control Panel
.
3
Click
Network and Internet Connections
.
4
Click
Internet Options
.
5
Click
Network Diagnostics
and perform the connectivity test.
Windows Me
1
Click the
Start
button, point to
Settings
, and click
Control
Panel
.
2
In the
Control
Panel
, double-click
Modems
.
If multiple entries appear for the same modem, or if modems are listed that
are not installed, delete the entries and restart the computer.
3
Click the
Diagnostics
tab.
4
Click the COM port for your modem.
5
Click
More
Info
to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
Windows 2000
1
Click the
Start
button, point to
Settings
, and then click
Control Panel
.
2
Double-click
Phone and Modems
.
If multiple entries for the same modem or modems are listed but not installed,
delete the entries, restart the computer, and repeat steps 1 and 2.
3
Click the
Modems
tab.
4
Click the COM port for your modem.
5
Click
Properties
, click the
Diagnostics
tab, and then click
Query Modem
to
verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
B
E
SURE
THAT
YOU
HAVE
SUBSCRIBED
TO
AN
I
NTERNET
SERVICE
PROVIDER
—
Contact an Internet service provider to subscribe.
C
HECK
FOR
INTERRUPT
REQUEST
CONFLICTS
—
See page 46.
2H930bk1.book
Page 33
Tuesday, November 20, 2001
5:02 PM