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Dell Latitude ATG D630 User's Guide - Page 92

External Keyboard problems, Unexpected characters, Lockups and Software Problems

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NOTE: Use the integrated keyboard when running the Dell Diagnostics or the system setup program. When you attach an external keyboard, the integrated keyboard remains fully functional. External Keyboard problems NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional. CHECK THE KEYBOARD CABLE - Shut down the computer. Disconnect the keyboard cable and check it for damage, and firmly reconnect the cable. If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer. CHECK THE EXTERNAL KEYBOARD - 1 Shut down the computer, wait 1 minute, and turn it on again. 2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine. 3 From the Windows desktop, click the Start button, point to Programs, point to Accessories, and click Notepad. 4 Type some characters on the external keyboard and verify that they appear on the display. If you cannot verify these steps, you may have a defective external keyboard. TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD, CHECK THE INTEGRATED KEYBOARD - 1 Shut down the computer. 2 Disconnect the external keyboard. 3 Turn on the computer. 4 From the Windows desktop, click the Start button, point to Programs, point to Accessories, and click Notepad. 5 Type some characters on the internal keyboard and verify that they appear on the display. If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell (see "Obtaining Assistance" on page 149). RUN TH E KE Y BOA RD D I A GN O S TI CS T E S T S - Run the PC-AT Compatible Keyboards tests in the Dell Diagnostics (see "Dell Diagnostics" on page 81). If the tests indicate a defective external keyboard, contact Dell (see "Obtaining Assistance" on page 149). Unexpected characters DI SA BLE THE NU MERIC KEYP AD - Press to disable the numeric keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit. Lockups and Software Problems Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 153) as you complete these checks. 92 Troubleshooting

Section	Page
Dell™ Latitude™ ATG D630	1
User’s Guide	1
Contents	3
Finding Information	11
About Your Computer	15
Front View	15
Left Side View	19
Right Side View	21
Back View	22
Bottom View	25
Transferring Information to Another Computer	27
Microsoft® Windows® XP	27
Running the Files and Settings Transfer Wizard With the Operating System Media	27
Running the Files and Settings Transfer Wizard Without the Operating System Media	28
Microsoft Windows Vista®	29
Easy Transfer Cable for Windows Vista	30
Using a Battery	31
Battery Performance	31
Checking the Battery Charge	32
Dell™ QuickSet Battery Meter	32
Microsoft® Windows® Power Meter	32
Charge Gauge	32
Low-Battery Warning	33
Conserving Battery Power	33
Power Management Modes	34
Standby and Sleep Mode	34
Hibernate Mode	34
Configuring Power Management Settings	35
Accessing Power Options Properties	35
Charging the Battery	35
Replacing the Battery	36
Storing a Battery	37
Battery Errors	37
Using the Keyboard	39
Numeric Keypad	39
Key Combinations	40
Keyboard Illumination	40
System Functions	40
Battery	40
Display Functions	40
Power Management	40
Microsoft® Windows® Logo Key Functions	41
Touch Pad and Track Stick	41
Customizing the Touch Pad and Track Stick	42
Changing the Track Stick Cap	42
Using the Display	45
Adjusting Brightness	45
Using the Ambient Light Sensor	45
Switching the Video Image	46
Setting Display Resolution and Refresh Rate	46
Dual Independent Display Mode	47
Swapping Primary and Secondary Displays	48
Setting Up and Using Networks	49
Connecting a Network or Broadband Modem Cable	49
Setting Up a Network in the Microsoft® Windows® XP Operating System	50
Setting Up a Network in the Microsoft Windows Vista® Operating System	50
Wireless Local Area Network	50
What You Need to Establish a WLAN Connection	50
Checking Your Wireless Network Card	50
Setting Up a New WLAN Using a Wireless Router and a Broadband Modem	51
Connecting to a WLAN	52
Mobile Broadband (or Wireless Wide Area Network)	54
What You Need to Establish a Mobile Broadband Network Connection	54
Checking Your Dell Mobile Broadband Card	54
Connecting to a Mobile Broadband Network	55
Enabling/Disabling the Dell™ Mobile Broadband Card	55
Managing Your Network Settings Through the Dell QuickSet Location Profiler	56
Dell Wi-Fi Catcher™ Network Locator	56
Microsoft® Windows® Firewall	56
Using Multimedia	59
Playing Media	59
Copying Media	60
How to Copy Media	61
Using Blank Media	61
Helpful Tips	62
Adjusting the Volume	63
Adjusting the Picture	63
Microsoft® Windows® XP Operating System	63
Microsoft Windows Vista® Operating System	64
Using Cards	65
Card Types	65
PC Cards	65
ExpressCards	65
Smart Cards	65
Card Blanks	65
Extended Cards	66
Installing a PC Card or ExpressCard	66
PC Card	66
ExpressCard	67
Removing a Card or Blank	67
Securing Your Computer	69
Security Cable Lock	69
Smart Card	69
About Smart Cards	70
Installing a Smart Card	70
Passwords	71
About Passwords	71
Using a Primary (or System) Password	72
Using an Administrator Password	73
Using a Hard Drive Password	73
Trusted Platform Module (TPM)	74
Enabling the TPM Feature	74
Security Management Software	74
Activating the Security Management Software	75
Using the Security Management Software	75
Computer Tracking Software	75
If Your Computer Is Lost or Stolen	75
Cleaning Your Computer	77
Computer, Keyboard, and Display	77
Touch Pad	77
Mouse	77
Floppy Drive	78
CDs and DVDs	78
Troubleshooting	79
Diagnostic Lights	79
Diagnostic Light Codes During POST	79
Dell™ Technical Update Service	81
Dell Diagnostics	81
When to Use the Dell Diagnostics	81
Starting the Dell Diagnostics From Your Hard Drive	81
Starting the Dell Diagnostics From the Drivers and Utilities Media	82
Dell Diagnostics Main Menu	83
Dell Support Utility	84
Accessing the Dell Support Utility	84
Clicking the Dell Support Icon	84
Double-Clicking the Dell Support Icon	85
Drive Problems	85
Media drive problems	85
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray	86
If you hear an unfamiliar scraping or grinding sound	86
Hard drive problems	86
E-Mail, Modem, and Internet Problems	86
Error Messages	88
IEEE 1394 Device Problems	91
Keyboard Problems	91
External Keyboard problems	92
Unexpected characters	92
Lockups and Software Problems	92
The computer does not start up	93
The computer stops responding	93
A program stops responding or crashes repeatedly	93
A program is designed for an earlier Microsoft® Windows® operating system	93
A solid blue screen appears	93
Other software problems	93
Memory Problems	94
Network Problems	94
General	95
Wireless Local Area Network (WLAN)	95
Mobile Broadband (Wireless Wide Area Network)	95
PC Card Problems	96
Power Problems	96
Ensuring Sufficient Power for Your Computer	97
Docking Power Considerations	97
Printer Problems	98
Scanner Problems	98
Sound and Speaker Problems	99
No sound from integrated speakers	99
No sound from external speakers	99
No sound from headphones	100
Touch Pad or Mouse Problems	100
Video and Display Problems	100
If the display is blank	101
If the display is difficult to read	101
If only part of the display is readable	102
System Setup Program	103
Overview	103
Viewing the System Setup Screens	103
System Setup Screens	104
Commonly Used Options	104
Changing the Boot Sequence	104
Changing Printer Modes	105
Changing COM Ports	105
Reinstalling Software	107
Drivers	107
What Is a Driver?	107
Identifying Drivers	107
Reinstalling Drivers and Utilities	108
Using the Hardware Troubleshooter Tool	110
Microsoft Windows XP	110
Microsoft Windows Vista	111
Restoring Your Operating System	111
Using Microsoft® Windows® System Restore	111
Using the Operating System Media	112
Adding and Replacing Parts	115
Before You Begin	115
Recommended Tools	115
Turning Off Your Computer	115
Before Working Inside Your Computer	116
Hinge Cover	118
Keyboard	119
Internal Card With Bluetooth® Wireless Technology	120
Coin-Cell Battery	122
Memory	122
Wireless Local Area Network (WLAN) Card	127
Mobile Broadband Card	129
Subscriber Identity Module (SIM) Card	132
Hard Drive	132
Returning a Hard Drive to Dell	134
Media Bay	135
Removing Media Bay Devices	135
FCM (Flash Cache Module) Card	135
Dell™ QuickSet	137
Traveling With Your Computer	139
Identifying Your Computer	139
Packing the Computer	139
Travel Tips	140
Traveling by Air	140
Specifications	141
Getting Help	149
Obtaining Assistance	149
Technical Support and Customer Service	149
DellConnect	150
Online Services	150
AutoTech Service	151
Automated Order-Status Service	151
Problems With Your Order	151
Product Information	151
Returning Items for Warranty Repair or Credit	151
Before You Call	152
Contacting Dell	152
Appendix	155
FCC Notice (U.S. Only)	155
FCC Class B	155
Macrovision Product Notice	156

Match case Limit results 1 per page

Troubleshooting

NOTE:

Use the integrated keyboard when running the

Dell Diagnostics

or the

system setup program

. When you

attach an external keyboard, the integrated keyboard remains fully functional.

External Keyboard problems

NOTE:

When you attach an external keyboard, the integrated keyboard remains fully functional.

HECK

THE

KEYBOARD

CABLE

—

Shut down the computer. Disconnect the keyboard cable and check it for

damage, and firmly reconnect the cable.

If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the

computer.

HECK

THE

EXTERNAL

KEYBOARD

—

Shut down the computer, wait 1 minute, and turn it on again.

Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.

From the Windows desktop, click the

Start

button, point to

Programs

, point to

Accessories

, and click

Notepad

Type some characters on the external keyboard and verify that they appear on the display.

If you cannot verify these steps, you may have a defective external keyboard.

VERIFY

THAT

THE

PROBLEM

WITH

THE

EXTERNAL

KEYBOARD

CHECK

THE

INTEGRATED

KEYBOARD

—

Shut down the computer.

Disconnect the external keyboard.

Turn on the computer.

From the Windows desktop, click the

Start

button, point to

Programs

, point to

Accessories

, and click

Notepad

Type some characters on the internal keyboard and verify that they appear on the display.

If the characters appear now but did not with the external keyboard, you may have a defective external

keyboard. Contact Dell (see "Obtaining Assistance" on page 149).

THE

KEYBOARD

DIAGNOSTICS

TESTS

—

Run the PC-AT Compatible Keyboards tests in the Dell

Diagnostics (see "Dell Diagnostics" on page 81). If the tests indicate a defective external keyboard,

contact Dell (see "Obtaining Assistance" on page 149).

Unexpected characters

ISABLE

THE

NUMERIC

KEYPAD

—

Press <Num Lk> to disable the numeric keypad if numbers are

displayed instead of letters. Verify that the numbers lock light is not lit.

Lockups and Software Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 153) as you complete these

checks.