Dell S2817Q User Guide - Page 47

Mobile High-Definition Link (MHL) Specific Problems, Specific, Symptoms, What You, Experience - drivers

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Specific Symptoms No image when using DP connection to the PC What You Experience Black screen Possible Solutions • Verify which DP standard (DP 1.1a or DP 1.2) is your Graphics Card certified to. Download and install the latest graphics card driver. • Some DP 1.1a graphics card cannot support DP 1.2 monitors. Go to OSD menu, under Input Source selection, press and hold DP select key for 8 sec to change the monitor setting from DP 1.2 to DP 1.1a. Mobile High-Definition Link (MHL) Specific Problems Specific Symptoms What You Experience MHL interface is Cannot see not working MHL device image shown on the monitor Possible Solutions • Ensure your MHL cable and MHL device are MHL certified. • Check your MHL device is turned on. • Check your MHL device is not in standby mode. • Check physical MHL cable connection is corresponding to input source selected on OSD Menu: HDMI/MHL. • Wait for 30 seconds after connecting MHL cable as some MHL devices require longer recovery time. Troubleshooting | 47

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Troubleshooting
|
47
Specific
Symptoms
What You
Experience
Possible Solutions
No image
when using DP
connection to
the PC
Black screen
•
Verify which DP standard (DP 1.1a or DP 1.2) is
your Graphics Card certified to. Download and
install the latest graphics card driver.
•
Some DP 1.1a graphics card cannot support
DP 1.2 monitors. Go to OSD menu, under Input
Source selection, press and hold DP select
key for 8 sec to change the monitor setting from
DP 1.2 to DP 1.1a.
Mobile High-Definition Link (MHL) Specific Problems
Specific
Symptoms
What You
Experience
Possible Solutions
MHL interface is
not working
Cannot see
MHL device
image shown
on the monitor
•
Ensure your MHL cable and MHL device are MHL
certified.
•
Check your MHL device is turned on.
•
Check your MHL device is not in standby mode.
•
Check physical MHL cable connection is
corresponding to input source selected on OSD
Menu: HDMI/MHL.
•
Wait for 30 seconds after connecting MHL cable
as some MHL devices require longer recovery
time.