Dell XPS L702X Setup Guide - Page 73

If the computer stops responding or a solid, unable to perform an operating system - driver

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If the computer stops responding or a solid blue screen appears - CAUTION: You might lose data if you are unable to perform an operating system shutdown. If you are unable to get a response by pressing a key on your keyboard, or by moving your mouse, press the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer. If you have other software problems - • Back up your files immediately. • Use a virus-scanning program to check the hard drive or CDs. • Save and close any open files or programs and shut down your computer through the Start menu. Solving Problems • Check the software documentation or contact the software manufacturer for troubleshooting information: -- Ensure that the program is compatible with the operating system installed on your computer. -- Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. -- Ensure that the program is installed and configured properly. -- Verify that the device drivers do not conflict with the program. -- If necessary, uninstall and then reinstall the program. -- Write down any error message that is displayed to help in troubleshooting when contacting Dell. 71

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71
Solving Problems
If the computer stops responding or a solid
blue screen appears
—
CAUTION:
You might lose data if you are
unable to perform an operating system
shutdown.
If you are unable to get a response by
pressing a key on your keyboard, or by
moving your mouse, press the power button
for at least 8 to 10 seconds until the computer
turns off and then restart your computer.
If you have other software problems
—
Back up your files immediately.
•
Use a virus‑scanning program to check the
•
hard drive or CDs.
Save and close any open files or programs
•
and shut down your computer through the
Start
menu.
Check the software documentation or
•
contact the software manufacturer for
troubleshooting information:
Ensure that the program is compatible
–
with the operating system installed on
your computer.
Ensure that your computer meets
–
the minimum hardware requirements
needed to run the software. See
the software documentation for
information.
Ensure that the program is installed and
–
configured properly.
Verify that the device drivers do not
–
conflict with the program.
If necessary, uninstall and then reinstall
–
the program.
Write down any error message that is
–
displayed to help in troubleshooting
when contacting Dell.