Edimax EW-7438RPn Manual - Page 114

VII-3. Troubleshooting

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VII-3. Troubleshooting If you are experiencing problems with your wireless extender, please refer to this troubleshooting guide before contacting your dealer of purchase for help. Scenario Solution I can't log onto the a. Please check that the extender is correctly inserted browser-based into a power socket and check the LEDs on the configuration front panel. If the extender is initializing after being interface. switched off or restarted, wait for a 2 minutes and try again. b. Make sure you are using the full, correct URL: http://edimax.setup c. If you are using a MAC or IP address filter, try to connect the wireless extender using a different computer. d. Set your computer to obtain an IP address automatically (DHCP), and see if your computer can obtain an IP address. e. Ensure that all other Wi-Fi/Ethernet adapters are disabled or disconnected. f. Password is case-sensitive. Make sure the "Caps Lock" light is not illuminated. g. b. If you do not know your password, restore the device to factory settings. I can't establish a a. If encryption is enabled, please re-check WEP or connection to my WPA passphrase settings on your wireless client. wireless extender. The password is case-sensitive. Make sure the "Caps Lock" light is not illuminated. b. Try moving closer to the wireless extender. c. Switch off the extender and switch it back on after 10 seconds. d. Please check that the extender is correctly inserted into a power socket and check the LEDs on the front panel. File downloads are a. Reset the wireless extender very slow or b. Try again later. Your local network may be frequently experiencing technical difficulties or very high interrupted. usage. c. Change channel number. The wireless extender a. It is normal for the wireless extender to heat up 111

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VII-3. Troubleshooting
If you are experiencing problems with your wireless extender, please refer to
this troubleshooting guide before contacting your dealer of purchase for help.
Scenario
Solution
I can’t log onto the
browser-based
configuration
interface.
a.
Please check that the extender is correctly inserted
into a power socket and check the LEDs on the
front panel. If the extender is initializing after being
switched off or restarted, wait for a 2 minutes and
try again.
b.
Make sure you are using the full, correct URL:
http://edimax.setup
c.
If you are using a MAC or IP address filter, try to
connect the wireless extender using a different
computer.
d.
Set your computer to obtain an IP address
automatically (DHCP), and see if your computer can
obtain an IP address.
e.
Ensure that all other Wi-Fi/Ethernet adapters are
disabled or disconnected.
f.
Password is case-sensitive. Make sure th
e “Caps
Lock” light is not illuminated.
g.
b. If you do not know your password, restore the
device to factory settings.
I can’t establish a
connection to my
wireless extender.
a.
If encryption is enabled, please re-check WEP or
WPA passphrase settings on your wireless client.
The password is case-sensitive. Make sure the
“Caps Lock” light is not illuminated.
b.
Try moving closer to the wireless extender.
c.
Switch off the extender and switch it back on after
10 seconds.
d.
Please check that the extender is correctly inserted
into a power socket and check the LEDs on the
front panel.
File downloads are
very slow or
frequently
interrupted.
a.
Reset the wireless extender
b.
Try again later. Your local network may be
experiencing technical difficulties or very high
usage.
c.
Change channel number.
The wireless extender a.
It is normal for the wireless extender to heat up