Electrolux 4870PZ Owners Guide - Page 16

PROBLEM SOLVING - Call 1-800-438-7352 for replacement of broken or missing items. NOTE: Turn off the switch and unplug the electrical cord before servicing. PROBLEM Motor will not start. CAUSE Ⅺ✓ Electric Plug Motor suddenly stops. Does not clean the carpet or floor. Ⅺ✓ Thermal Cut Off Ⅺ✓ Disposable Dust Bag and Filter(s) No suction at the end of the hose. Ⅺ✓ Belt Ⅺ✓ Brush Roll Ⅺ✓ Hose Ⅺ✓ Brush Roll Control Ⅺ✓ Cleaner Height Setting Ⅺ✓ Disposable Dust Bag and Filters Ⅺ✓ Hose SOLUTION Ⅺ Push plug securely into outlet. Ⅺ Try another outlet. Ⅺ Check circuit breaker. Ⅺ Refer to page 8. Ⅺ Change the bag. Hint: If picking up fine dust, the bag may not look full, but a fine substance tends to reduce suction when it blocks the airflow through the paper bag and filter(s). Make sure the dust bag is installed properly. Make sure bag cover is installed properly. Ⅺ Replace a cut, or out of shape belt. Ⅺ Clean hair and thread from bristles and end cap area. Replace brush roll if bristles are worn. Ⅺ Remove any clogs from the hose that restrict the airflow. Ⅺ For carpet cleaning make sure brush roll control lever is in carpet position and the hose/floor selector is on floor selection. Ⅺ For hard floor cleaning, make sure brush roll control is in hard floor position and hose/floor selector is on floor selection. Ⅺ Change the bag. Hint: If picking up fine dust, the bag may not look full, but a fine substance tends to reduce suction when it blocks the airflow through the paper bag. Ⅺ Check the filters and clean or replace if necessary. Ⅺ Remove any clogs from the hose that restrict the airflow. Ⅺ Check both ends of the hose. (See pages 10-11) Ⅺ✓ Hose/Floor Selector Headlight not working. Noise from the brush roll area. Cleaner is hard to push. Ⅺ✓ Light Bulb Ⅺ✓ Brush Roll Ⅺ✓ Belt Ⅺ✓ Cleaner Height Setting Brush roll will not turn. Ⅺ✓ Belt Ⅺ✓ Brush Roll On/Off Ⅺ✓ Belt Ⅺ✓ Brush Roll On/Off Dirt Alert red light will not go off. Ⅺ✓ New carpet fibers. Dirt Alert red light will not come on. Ⅺ✓ Dirt sensor is not working. Cleaning height knob will not turn. Bag cover will not shut or close. Ⅺ✓ Cleaner Height Setting Ⅺ✓ No paper bag. 16 Ⅺ Remove any clogs from the clear tubes that restrict the airflow. Check hose/floor selector setting. Ⅺ For above floor cleaning, make sure hose/floor selector is on hose. Ⅺ Replace light bulb. Ⅺ Remove base plate and clean debris from the brush roll area. Ⅺ Replace a cut or out of shape belt. Ⅺ Turn adjustment knob to a higher position. Hint: Put handle in operating position. Tilt the cleaner back to raise the front wheels off floor. Then turn the knob. Ⅺ Replace a cut or out of shape belt. Ⅺ Flip brush roll control lever to carpet position. Ⅺ Replace cut or out of shape belt. Ⅺ Flip brush roll control lever to carpet position. NOTE: Brush roll is not supposed to turn while the vacuum is in the upright position. Ⅺ Over time loose new carpet fibers will diminish and will not trip the dirt alert sensors. Ⅺ Call 1-800-282-2886 8 a.m. to 7:30 p.m., (CST), Monday - Friday and 10 a.m. - 6:30 p.m. (CST) Saturday for the nearest authorized Eureka service center. Ⅺ Hint: Put handle in operating position. Tilt the cleaner back to raise the front wheels off floor. Then turn the knob. Ⅺ A paper bag must be properly installed for the bag cover to close.