Epson Stylus Pro 5500 Warranty Statement - Page 5

Terms and Conditions, Limited Warranty for Commercial Products - price

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Terms and Conditions Limited Warranty for Commercial Products What Is Covered: Epson America, Inc., ("Epson") warrants to the first end-user customer that the EPSON Stylus Pro 5500 ink jet print engine covered by this limited warranty statement, if purchased and used in the United Sates or Canada, will conform to the manufacturer's specifications and will be free from defects in workmanship and materials for a period of one year from the date of original purchase (proof of purchase required). Epson also warrants that the consumable ink cartridges enclosed with the engine will perform to the manufacturer's specified usage, which usage may expire before the expiration of the limited warranty for the Epson print engine. What Epson Will Do To Correct Problems: Should your EPSON Stylus Pro 5500 print engine prove defective during the limited warranty period, please call the toll-free Epson Preferred support line identified in this booklet. This line will be answered between 6:00 AM and 8:00 PM Pacific Time, Monday through Friday, and between 7:00 AM and 4:00 PM Pacific Time, Saturday (excluding Epson recognized holidays). Weekend hours are subject to change without notice. When you call, please be prepared to provide the service technician with Proof of Purchase information including the unit serial number and original date of purchase. The service technician will provide telephone diagnostics to determine whether your unit needs repair. If repair is required, the technician will provide detailed instructions for warranty service under either our Expedited Exchange or Return for Repair program. Please see below for highlights of those two programs. When service involves the exchange of a unit or its parts, the items replaced become the property of Epson. The new items assume the remaining warranty period of the original product. Exchange print engines and repair parts may be new or remanufactured to Epson standards. Expedited Exchange: One of your warranty options is our Expedited Exchange program. For Epson to process an Expedited Exchange request, you must secure the replacement product by providing Epson with a valid credit card number with sufficient credit to cover the price of the product. You will be billed at the Manufacturer's Suggested Retail Price if the defective product is not returned to Epson within 10 business days of shipment from Epson. If you are unable or choose not to provide the necessary security, please refer to the Return for Repair program described below. Upon verification of security, Epson will ship your exchange product via next business day delivery. For calls completed prior to 4:00 PM Pacific Standard Time the exchange unit will ship the same day. For calls completed during weekend hours or after 4:00 PM PST the exchange unit will ship the following business day. It is your responsibility to unpack,

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Terms and Conditions
Limited Warranty for Commercial Products
What Is Covered:
Epson America, Inc., (“Epson“) warrants to the first end-user customer
that the EPSON Stylus Pro 5500 ink jet print engine covered by this limited warranty
statement, if purchased and used in the United Sates or Canada, will conform to the
manufacturer’s specifications and will be free from defects in workmanship and materials for
a period of one year from the date of original purchase (proof of purchase required). Epson
also warrants that the consumable ink cartridges enclosed with the engine will perform to
the manufacturer’s specified usage, which usage may expire before the expiration of the
limited warranty for the Epson print engine.
What Epson Will Do To Correct Problems:
Should your EPSON Stylus Pro 5500 print
engine prove defective during the limited warranty period, please call the toll-free Epson
Preferred support line identified in this booklet. This line will be answered between 6:00 AM
and 8:00 PM Pacific Time, Monday through Friday, and between 7:00 AM and 4:00 PM
Pacific Time, Saturday (excluding Epson recognized holidays). Weekend hours are subject
to change without notice. When you call, please be prepared to provide the service
technician with Proof of Purchase information including the unit serial number and original
date of purchase. The service technician will provide telephone diagnostics to determine
whether your unit needs repair. If repair is required, the technician will provide detailed
instructions for warranty service under either our Expedited Exchange or Return for Repair
program. Please see below for highlights of those two programs.
When service involves the exchange of a unit or its parts, the items replaced become the
property of Epson. The new items assume the remaining warranty period of the original
product. Exchange print engines and repair parts may be new or remanufactured to Epson
standards.
Expedited Exchange:
One of your warranty options is our Expedited Exchange program.
For Epson to process an Expedited Exchange request, you must secure the replacement
product by providing Epson with a valid credit card number with sufficient credit to cover
the price of the product. You will be billed at the Manufacturer’s Suggested Retail Price if
the defective product is not returned to Epson within 10 business days of shipment from
Epson. If you are unable or choose not to provide the necessary security, please refer to the
Return for Repair program described below.
Upon verification of security, Epson will ship your exchange product via next business day
delivery. For calls completed prior to 4:00 PM Pacific Standard Time the exchange unit will
ship the same day. For calls completed during weekend hours or after 4:00 PM PST the
exchange unit will ship the following business day. It is your responsibility to unpack,