Epson WorkForce Enterprise WF-C17590 Warranty Statement - Page 4

4 to resolve the problem, and if your printer needs repair, diagnose the issue and determine what parts may be required. If service is required, the On-Site Response service program will be utilized in almost all cases. The technician will provide additional instructions about the program at the time this service is being set up. In rare cases, at its sole discretion, Epson may instead elect to exchange the unit. For highlights of the programs, please see "On-Site Response" and "Printer Exchange." When service involves the exchange of a unit or its parts, the items replaced become the property of Epson. The new items assume the remaining warranty period of the original Product. Parts may be new or remanufactured to Epson standards. III. On-Site Response: If Epson determines that a warranted hardware defect requires repair and you are within Epson's on-site service territory, an Epson Authorized Servicer will be contacted to make the repair at your facility. Epson will usually dispatch repair parts and a technician to your location for the next business day if determination that repair is required occurs prior to 1:00 PM Pacific Time. If that determination is made after 1:00 PM, dispatch will usually be for the second business day. An adult must be available to accept the parts delivery and be present at all times while a technician is on-site. Epson's shipment of service parts does not imply that replacement is required. IV. Printer Exchange: Epson may, at its sole discretion, elect to replace a printer that for whatever reason appears to require technical services beyond the capability of field repair. Under these rare circumstances, Epson will replace the printer with the same or a comparable printer refurbished to the Epson standard of quality. (The replacement printer will not include promotional materials, accessories, stands, documentation, manuals, software, or cables.) The customer must be able to receive, unpack, install the replacement printer, and prepare the defective printer for return shipment by following the procedures described in the user manual or documentation provided by Epson. A carrier designated by Epson will pick up the repacked defective printer. If the defective product is not returned within seven (7) business days of receipt of the replacement printer, the customer will be invoiced at the price of the replacement printer. If the unit is returned damaged because you have not properly packed or shipped it, you will be billed for the damage. It is your responsibility to unpack, re-install optional components and set up the exchange printer at your location. Epson does not cover damage caused by improper installation. V. What This Warranty Does Not Cover: A. Standard Exclusions: i. Any damage caused by misuse, abuse, improper installation, neglect, failure to maintain, improper packing or shipping, disasters such as fire, flood, lightning, improper electrical currents, software problems, or interaction with non-Epson products. ii. Any damage caused by use of non-Epson inks, ink cartridges or ink delivery systems in the printer. iii. Any damage caused by using non-Epson Media (except for media expressly recommended by Epson).