Epson WorkForce Enterprise WF-M20590F Administrators Guide
Epson WorkForce Enterprise WF-M20590F Manual
View all Epson WorkForce Enterprise WF-M20590F manuals
Add to My Manuals
Save this manual to your list of manuals |
Epson WorkForce Enterprise WF-M20590F manual content summary:
- Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 1
Administrator's Guide - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 2
- Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 3
Contents Administrator's Guide...7 Using Web Config Network Configuration Software 8 About Web Config ...8 Accessing Web Config ...8 Restricting Features Available for Users 9 User Feature Restriction...10 Configuring User Feature Restrictions - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 4
Software 54 Managing Data Retention ...55 Erasing All Data from the Product ...55 Changing the Auto Erase Settings ...58 Solving Problems ...60 Solving Network Software Usage Problems 60 Cannot Access Web Config...60 The "Out of Date" Message Appears 61 "The name of the security certificate does - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 5
Cannot Connect After Configuring IPsec/IP Filtering 63 Cannot Access the Product After Configuring IEEE 802.1X 63 Solving Digital Certificate Problems 63 Digital Certificate Warning Messages 64 Cannot Import a Digital Certificate 65 Cannot Update a Certificate or Create a CSR 65 Deleted a CA - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 6
- Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 7
settings: Web Config and EpsonNet Config. This guide covers Web Config in detail; for information on software settings screen.) Epson products support the following system administration functions: Individual protocol control: enable and disable single services • Remote configuration of scan and fax - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 8
display all available menus. 1. Print a network status sheet for your product and identify the product IP address. See the product's User's Guide for instructions. 2. Start your web browser and make sure JavaScript is enabled. 3. Type the product IP address into the browser as follows, depending on - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 9
IP address to access Web Config. Parent topic: Using Web Config Network Configuration Software Restricting Features Available for Users Follow the instructions in these sections to restrict users from using certain product features and create an administrator password to lock the restrictions using - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 10
to log into the printing or scanning software, and allows the software to authenticate the users before printing or scanning proceeds. For instructions on setting up software restrictions, see the help utility in the printing or scanning software. Parent topic: Restricting Features Available for - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 11
to prevent the product from receiving jobs sent from these sources: • The default operating system driver • A PCL or PostScript printer driver • Web services such as Epson Connect or Google Cloud Print • Smartphones and other mobile devices 4. Click OK. 5. Select User Settings. 6. Click Add. You see - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 12
in all cases. Note: See your product's User's Guide for instructions on setting an administrator password using the control panel. If you forget your administrator password, contact Epson for support, as described in the product's User's Guide. 1. Access Web Config and select the Product Security - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 13
for Users Using Your Product on a Secure Network Follow the instructions in these sections to configure security features for your product on the Product on a Secure Network Configuring SSL/TLS Settings If your product supports HTTPS, you can configure SSL/TLS to encrypt communications with your - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 14
You see a window like this: 3. Select one of the options for the Encryption Strength setting. 4. Select Enable or Disable as the Redirect HTTP to HTTPS setting as necessary. 5. Click Next. You see a confirmation message. 6. Click OK. Parent topic: Configuring SSL/TLS Communication Configuring a - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 15
Click Next. You see a confirmation message. 5. Click OK. Parent topic: Configuring SSL/TLS Communication Configuring IPsec/IP Filtering Follow the instructions in these sections to configure IPsec/IP traffic filtering using Web Config. About IPsec/IP Filtering Configuring Default IPsec/IP Filtering - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 16
You can filter traffic to the product over the network based on IP address, service, and port by configuring a default policy that applies to every user or user groups, you can configure group policies. Note: IPsec is supported only by computers running Windows Vista or later, or Windows Server - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 17
5. Click Next. You see a confirmation message. 6. Click OK. Parent topic: Configuring IPsec/IP Filtering Configuring Group IPsec/IP Filtering Policies You can configure group policies for IPsec/IP traffic filtering using Web Config. 1. Access Web Config and select the Network Security tab. 2. Under - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 18
Parent topic: Configuring IPsec/IP Filtering IPsec/IP Filtering Policy Settings Default Policy Settings Setting Access Control IKE Version Authentication Method Pre-Shared Key Confirm Pre-Shared Key ID Type ID Encapsulation Remote Gateway(Tunnel Mode) Options/Description Permit Access to permit IP - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 19
Setting Security Protocol Algorithm Settings Group Policy Settings Setting Access Control Local Address(Printer) Remote Address(Host) Method of Choosing Port Service Name Options/Description If you selected IPsec as the Access Control option, select one of these security protocols: ESP: to ensure - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 20
Setting Transport Protocol Local Port Remote Port IKE Version Authentication Method Pre-Shared Key ID Type ID Options/Description If you selected Port Number as the Method of Choosing Port option, select one of these encapsulation modes: Any Protocol TCP UDP ICMPv4 See the Group Policy Guidelines - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 21
data; if data encryption is prohibited, you can use IPsec Select the encryption algorithm settings for the security protocol you selected Group Policy Guidelines Service name ENPC Protocol type Local/Remote port number UDP 3289/Any port SNMP UDP 161/Any port LPR RAW (Port9100) IPP/IPPS TCP - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 22
20/Any port 21/Any port Any port/20 FTP Control (Remote) CIFS (Local)* TCP TCP CIFS (Remote)* TCP NetBIOS Name Service (Local) UDP NetBIOS Datagram UDP Service (Local) NetBIOS Session TCP Service (Local) Any port/21 445/Any port Any port/445 137/Any port 138/Any port 139/Any port Controls - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 23
(Remote) Any port/137 NetBIOS Datagram UDP (Remote) Any port/138 NetBIOS Session TCP Service (Remote) Any port/139 HTTP (Local) TCP 80/Any port HTTPS (Local) TCP 443/Any port HTTP Use this example to allow communication of printing data and printer settings from specified services. 23 - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 24
Access Control: Refuse Access Group policy: • Access Control: Permit Access • Remote Address(Host): Client IP address • Method of Choosing Port: Service Name • Service Name: Select ENPC, SNMP, HTTP (Local), HTTPS (Local), and RAW (Port9100) Receiving Access from Only a Specified Address for Product - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 25
. Parent topic: Configuring IPsec/IP Filtering Related tasks Obtaining and Importing a CA-signed Certificate Configuring SNMPv3 Protocol Settings If your product supports the SNMPv3 protocol, you can monitor and control access to your product using that protocol. 1. Access Web Config and select the - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 26
You see a window like this: 2. Scroll down and select the Enable SNMPv3 checkbox to enable SNMPv3 settings. 3. Select the settings you want in SNMPv3 Settings section. 4. Click Next. You see a confirmation message. 5. Click OK. SNMPv3 Settings Parent topic: Using Your Product on a Secure Network - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 27
Settings Connecting the Product to an IEEE 802.1X Network Follow the instructions in these sections to connect the product to an IEEE 802.1X Product on a Secure Network Configuring an IEEE 802.1X Network If your product supports IEEE 802.1X, you can use it on a network with authentication provided - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 28
the IEEE802.1X (Wired LAN) setting. 4. To use the product on a Wi-Fi network, enable your product's Wi-Fi settings. See your product's User's Guide for instructions. The status of the connection is shown as the IEEE802.1X (Wi-Fi) setting. Note: You can share the network settings for Ethernet and Wi - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 29
/AES128/RC4 Parent topic: Connecting the Product to an IEEE 802.1X Network Configuring a Certificate for an IEEE 802.1X Network If your product supports IEEE 802.1X, you can configure a certificate for the network using Web Config. 1. Access Web Config and select the Network Security tab. 2. Under - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 30
You can check the status of the IEEE 802.1X network settings by printing a status sheet from your product. See the product's User's Guide for instructions on printing a network status sheet. The network status sheet displays the information in this table for IEEE 802.1X networks. Status ID Disable - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 31
is incorrect (PEAP/MSCHAPv2) Parent topic: Connecting the Product to an IEEE 802.1X Network Using a Digital Certificate Follow the instructions in these sections to configure and use digital certificates using Web Config. About Digital Certification Obtaining and Importing a CA-signed Certificate - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 32
Parent topic: Using a Digital Certificate Obtaining and Importing a CA-signed Certificate You can obtain a CA-signed certificate by creating a CSR (Certificate Signing Request) using Web Config and submitting it to a certificate authority. The CSR created in Web Config is in PEM/DER format. You can - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 33
connected to the product. Before proceeding, make sure the time and date settings are correct on your product. See the product's User's Guide for instructions. 10. Select the Network Security tab again, and select your network security option and the corresponding certificate. 11. In the CA-signed - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 34
Parent topic: Using a Digital Certificate CSR Setup Settings You can select these settings when setting up a CSR in Web Config. Note: The available key length and abbreviations vary by certificate authority, so follow the rules of that authority when entering information in the CSR. Setting Key - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 35
Click Delete. You see a completion message. 4. Click OK. Parent topic: Using a Digital Certificate Updating a Self-signed Certificate If your product supports the HTTPS server feature, you can update a self-signed certificate using Web Config. 1. Access Web Config and select the Network Security tab - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 36
message. 7. Click OK. 8. Click Confirm to verify the certificate information. Parent topic: Using a Digital Certificate Using an LDAP Server Follow the instructions in these sections to use an LDAP server to provide fax and email destination information using Web Config. Configuring the LDAP Server - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 37
Configuring the LDAP Server and Selecting Search Settings You can configure the LDAP server and select search settings for it using Web Config. 1. Access Web Config and select the Network tab. 2. Under LDAP Server, select Basic. You see a window like this: 3. Select Use as the Use LDAP Server - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 38
You see a window like this: 8. Select the LDAP search settings you want to use. 9. Click OK. Parent topic: Using an LDAP Server LDAP Server Settings You can configure these LDAP server settings in Web Config. Setting LDAP Server Address LDAP server Port Number Secure Connection Options/ - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 39
Setting Certificate Validation Search Timeout (sec) Authentication Method Kerberos Realm to be Used User Name Password Kerberos Settings Realm (Domain) KDC Address Port Number (Kerberos) Parent topic: Using an LDAP Server Options/Description Select Enable to validate the certificate when connecting - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 40
LDAP Search Settings You can configure these LDAP search settings in Web Config. Setting Search Base (Distinguished Name) Number of search entries User name Attribute User name Display Attribute Fax Number Attribute Email Address Attribute Arbitrary Attribute 1 through Arbitrary Attribute 4 - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 41
review the connection report messages to diagnose LDAP connection problems in Web Config. Message Connection test was successful. the Network Security tab. 2. Select or deselect the checkbox next to the service name to enable or disable a protocol. 3. Configure any other available protocol settings - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 42
monitor your product Remotely set up and monitor your product with the SNMPv3 protocol Bonjour Settings Setting Use Bonjour Bonjour Name Bonjour Service Name Location Top Priority Protocol Options/Description Search for or use devices through Bonjour (you cannot use AirPrint if disabled) Displays - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 43
Settings Setting Enable LLTD Device Name Options/Description Allow your computer to search for printers using UPnP; displayed only if your product supports UPnP Displays the UPnP device name Displays the UPnP location name Options/Description Enable the SLP function to use the Push Scan function - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 44
Setting Enable IPP Allow Non-secure Communication Communication Timeout (sec) URL(Network) Options/Description Enable IPP communication for products that support IPP are displayed (you cannot use AirPrint if disabled) Allow the printer to communicate without any security measures (IPP) Enter - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 45
to Read Only or Read/Write Enter 0 to 32 ASCII characters Enter 0 to 32 ASCII characters Options/Description Enable SNMPv3 for products that support SNMPv3 Enter 1 to 32 characters Select an algorithm and set a password for authentication Select an algorithm and set a password for encryption Enter - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 46
Parent topic: Configuring Protocols in Web Config Related references SNMPv3 Settings Using an Email Server Follow the instructions in these sections to use an email server to send scan and fax data by email, or use email notification using Web Config. Configuring an - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 47
3. Select the email server settings. 4. Click OK. Parent topic: Using an Email Server Email Server Settings You can configure these email server settings in Web Config. Setting Authentication Method Authenticated Account Authenticated Password Sender's Email Address SMTP Server Address SMTP Server - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 48
an Email Server Email Server Connection Report Messages You can review the connection report messages to diagnose email server connection problems in Web Config. Message Description Connection test was successful. Connection to the server is successful SMTP server communication error. Check - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 49
Change Secure Connection to None. when the server does not support an SMTP secure connection Connection to SMTP server failed. Change client. The server does not support SMTP AUTH. SMTP server authentication and a client. The server does not support SMTP AUTH. Sender's Email Address is incorrect - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 50
Message Connection test failed. Check the settings. Cannot access the printer until processing is complete. Description One of the following has occurred: • The email server address or port number is incorrect • A timeout has occurred The product is busy Parent topic: Using an Email Server - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 51
5. Select the checkboxes to indicate the events for which you want to receive email notifications. 6. Click OK. Parent topic: Using an Email Server 51 - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 52
the product to a network. See the product's User's Guide for instructions. Installing EpsonNet Config Configuring a Product IP Address Using EpsonNet 's support page at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and follow the on-screen instructions. - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 53
can identify them by their MAC address. 5. From the menu on the left, under TCP/IP, select Basic. You see a window like this: 6. Select Manual. 7. Enter the product's IP address, Subnet Mask, and Default Gateway settings in the fields provided. Note: To connect the product to a secure network, enter - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 54
, and configure network settings in a batch operation. See the Epson Device Admin help for instructions. To install Epson Device Admin, download the software from the support page at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and follow the on-screen - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 55
Managing Data Retention Follow the instructions in these sections to configure your product's data retention settings or to erase any stored data from the product. Erasing All Data from the Product - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 56
5. Select Restore Default Settings. You see a screen like this: 6. Select Clear All Data and Settings. 7. Select Yes. 8. Select Close. 56 - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 57
You see the System Administration screen: 9. Select Clear Internal Memory Data. 10. Select Delete All Internal Memory Jobs. 11. Select Yes. 12. Select the back arrow. 13. Select HDD Erase Settings. 14. Select Erase All Memory. 15. Do one of the following: • Select High Speed to perform a quick - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 58
Changing the Auto Erase Settings Your product can automatically delete data after it completes a print or copy job with the Auto Erase Memory Setting option. The following data is erased after each job: • Copy buffer • Printing buffer • User Authenticated print area Note: Enabling this option may - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 59
6. Select the Auto Erase Memory Setting field to turn the setting on. Parent topic: Managing Data Retention 59 - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 60
Name or IP Address Not Displayed in EpsonNet Config Parent topic: Solving Problems Cannot Access Web Config If you cannot access Web Config on your product's User's Guide for instructions. • If you selected High as the Encryption Strength setting in Web Config, your browser must support AES (256 - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 61
you entered for the Common Name setting, and obtain and import a certificate again, or change the product name. Parent topic: Solving Network Software Usage Problems Model Name or IP Address Not Displayed in EpsonNet Config If the product model name and/or IP address is not displayed in EpsonNet - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 62
Config for the default or group policy. Parent topic: Solving Network Security Problems Cannot Communicate with the Product Using IPsec Communication Make sure your computer is using one of these supported algorithms for communicating with the product: Security method IKE encryption algorithm IKE - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 63
are using a CA certificate, make sure it is imported to the computer that is accessing the product. Parent topic: Solving Network Security Problems Cannot Connect After Configuring IPsec/IP Filtering The set value may be incorrect. Disable IPsec/IP filtering from the product's control panel. Connect - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 64
Deleted a CA-signed Certificate Parent topic: Solving Problems Digital Certificate Warning Messages If you see a warning message when using a digital certificate, check for solutions in this table. Message Solution Enter a Server Certificate. Select a - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 65
the CA-signed certificate file size is 5KB or less. • Make sure you are entering the correct password. Parent topic: Solving Digital Certificate Problems Cannot Update a Certificate or Create a CSR If you cannot update a self-signed certificate or create a CSR for a CA-signed certificate, try these - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 66
options. Internet Support Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 67
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as - Epson WorkForce Enterprise WF-M20590F | Administrators Guide - Page 68
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson approved Products by Seiko Epson Corporation. This information is subject to change without notice.
Administrator's Guide