Epson WorkForce Enterprise WF-M20590F Administrators Guide - Page 60

Solving Problems, Solving Network Software Usage Problems, Cannot Access Web Config

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Solving Problems Check these sections for solutions to problems you may have with the network configuration software. Solving Network Software Usage Problems Solving Network Security Problems Solving Digital Certificate Problems Where to Get Help Solving Network Software Usage Problems Check these sections if you have problems using the network software. Cannot Access Web Config The "Out of Date" Message Appears "The name of the security certificate does not match" Message Appears Model Name or IP Address Not Displayed in EpsonNet Config Parent topic: Solving Problems Cannot Access Web Config If you cannot access Web Config on your product, try these solutions: • Make sure your product is turned on and connected to your network using the correct IP address. Verify the connection using your product control panel or print a network status sheet. See your product's User's Guide for instructions. • If you selected High as the Encryption Strength setting in Web Config, your browser must support AES (256-bit) or 3DES (168-bit) encryption. Check your browser's encryption support or select a different Encryption Strength option. • If you are using a proxy server with your product, configure the browser's proxy settings as follows: • Windows 10: Click > Settings > Network and Internet > Proxy. Scroll down and set Use a proxy server to On. Select Don't use proxy server for local (Intranet) addresses. • Windows 8.x: Navigate to the Apps screen and select PC Settings > Network > Proxy. Scroll down and set Use a proxy server to On. Select Don't use proxy server for local (Intranet) addresses. 60

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60
Solving Problems
Check these sections for solutions to problems you may have with the network configuration software.
Solving Network Software Usage Problems
Solving Network Security Problems
Solving Digital Certificate Problems
Where to Get Help
Solving Network Software Usage Problems
Check these sections if you have problems using the network software.
Cannot Access Web Config
The "Out of Date" Message Appears
"The name of the security certificate does not match" Message Appears
Model Name or IP Address Not Displayed in EpsonNet Config
Parent topic:
Solving Problems
Cannot Access Web Config
If you cannot access Web Config on your product, try these solutions:
• Make sure your product is turned on and connected to your network using the correct IP address.
Verify the connection using your product control panel or print a network status sheet. See your
product's
User's Guide
for instructions.
• If you selected
High
as the
Encryption Strength
setting in Web Config, your browser must support
AES (256-bit) or 3DES (168-bit) encryption. Check your browser's encryption support or select a
different
Encryption Strength
option.
• If you are using a proxy server with your product, configure the browser's proxy settings as follows:
•
Windows 10
: Click
>
Settings
>
Network and Internet
>
Proxy
. Scroll down and set
Use a
proxy server
to
On
. Select
Don't use proxy server for local (Intranet) addresses
.
•
Windows 8.x
: Navigate to the
Apps
screen and select
PC Settings
>
Network
>
Proxy
. Scroll
down and set
Use a proxy server
to
On
. Select
Don't use proxy server for local (Intranet)
addresses
.