Epson WorkForce Pro WF-3823 Users Guide - Page 279
Product Status Messages, EPSON Software Updater
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You can also update the software by selecting EPSON Software Updater in the EPSON or Epson Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows. • OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater. • macOS 10.12.x, 10.13.x, 10.14.x, or 10.15.x: You can manually update the software by opening the App Store, selecting Updates, searching for a software update option for Epson Software, and selecting Update. Parent topic: Product Basics Solving Problems Product Status Messages You can often diagnose problems with your product by checking the messages on its LCD screen. Note: If the screen is dark, press the screen to wake the product from sleep mode. LCD screen message Printer Error. Turn on the printer again. See your documentation for more details Paper out in XX. You need to replace Ink Cartridge The printer's borderless printing ink pad is nearing the end of its service life. It is not a user-replaceable part. Please contact Epson Support. The printer's borderless printing ink pad has reached the end of its service life. It is not a userreplaceable part. Please contact Epson Support. Condition/solution Turn the product off and then back on again. If the error persists, check for and remove any jammed paper or protective materials from the product. If the error still persists, contact Epson for support. Load paper and insert the cassette all the way. Replace the indicated ink cartridges. The ink pads are near the end of their service life and the message will be displayed until the ink pad is replaced. Contact Epson to replace ink pads before the end of their service life. The ink pad is at the end of its service life. Turn off the product and contact Epson for support. 279