Epson WorkForce Pro WF-5620 User Manual
Epson WorkForce Pro WF-5620 Manual
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Epson WorkForce Pro WF-5620 manual content summary:
- Epson WorkForce Pro WF-5620 | User Manual - Page 1
WF-5620 User's Guide - Epson WorkForce Pro WF-5620 | User Manual - Page 2
- Epson WorkForce Pro WF-5620 | User Manual - Page 3
Contents WF-5620 User's Guide...13 Product Basics ...14 Using the Control Panel ...14 Control Settings 32 Epson Connect Solutions for Smartphones, Tablets, and More 33 Using Epson Email Print ...33 Using the Epson iPrint Mobile App 33 Using Epson Remote Print ...34 Using Epson Scan to Cloud... - Epson WorkForce Pro WF-5620 | User Manual - Page 4
in the Rear Paper Feed Slot 55 Paper Loading Capacity ...60 Available Epson Papers ...61 Selecting the Paper Settings for Each Source - Control Panel Default Paper Settings - Administrator 65 Selecting the Default Printer Settings 65 Paper Source Settings Options 67 Setting the Universal - Epson WorkForce Pro WF-5620 | User Manual - Page 5
Settings - Windows 94 Printing Your Document or Photo - Windows 95 Selecting Default Print Settings - Windows 96 Changing the Language of the Printer Software Screens 97 Changing Automatic Update Options 98 Printing with OS X ...99 Selecting Basic Print Settings - OS X 100 Paper Source Options - Epson WorkForce Pro WF-5620 | User Manual - Page 6
Adding and Assigning Scan Jobs 117 Starting a Scan with Document Capture Pro or Document Capture 118 Starting a Scan Using the Epson Scan Icon 121 Starting a Scan from a Scanning Program 123 Selecting Epson Scan Settings ...125 Scan Modes...125 Selecting the Scan Mode...125 Scanning in Office - Epson WorkForce Pro WF-5620 | User Manual - Page 7
Faxing...156 Connecting a Telephone or Answering Machine 156 Setting Up Fax Features ...159 Setting Up Basic Fax Features ...160 Selecting Your Country or Region 160 Selecting the Date and Time 161 Using the Fax Setup Wizard 164 Selecting the Line Type...166 Setting the Number of Rings to Answer - Epson WorkForce Pro WF-5620 | User Manual - Page 8
Receiving Faxes Manually...212 Receiving Cartridge and Maintenance Box Status with OS X 229 Purchase Epson Ink Cartridges and Maintenance Box 230 Ink Cartridge and Maintenance Box Part Numbers 230 Removing and Installing Ink Cartridges 231 Printing With Black Ink and Expended Color Cartridges - Epson WorkForce Pro WF-5620 | User Manual - Page 9
260 Product Status Messages ...261 Status Menu Error Codes ...262 Running a Product Check ...265 Resetting Control Panel Defaults ...267 Solving Setup Problems ...268 Noise After Ink Installation ...268 Software Installation Problems ...268 Solving Network Problems ...269 Product Cannot Connect to - Epson WorkForce Pro WF-5620 | User Manual - Page 10
in Printout ...291 Blurry or Smeared Printout ...292 Faint Printout or Printout Has Gaps 293 Grainy Printout...294 Incorrect Colors ...295 Solving Scanning Problems ...295 Scanning Software Does Not Operate Correctly 296 Cannot Start Epson Scan ...296 Solving Scanned Image Quality Problems 297 10 - Epson WorkForce Pro WF-5620 | User Manual - Page 11
in Thumbnail Preview 301 Scanned Image Edges are Cropped 301 Solving Faxing Problems...301 Cannot Send or Receive Faxes 301 Cannot Receive Faxes with a Telephone Connected to Your Product 303 When to Uninstall Your Product Software 303 Uninstalling Product Software - Windows 303 Uninstalling - Epson WorkForce Pro WF-5620 | User Manual - Page 12
...318 General Product Safety Instructions 318 Ink Cartridge Safety Instructions 320 LCD Screen Safety Instructions 321 Wireless Connection Safety Instructions 321 Telephone Equipment Safety Instructions 321 FCC Compliance Statement...322 Software Notice...324 Trademarks ...327 Copyright - Epson WorkForce Pro WF-5620 | User Manual - Page 13
WF-5620 User's Guide Welcome to the WF-5620 User's Guide. For a printable PDF copy of this guide, click here. 13 - Epson WorkForce Pro WF-5620 | User Manual - Page 14
learn about the basic features of your product. Using the Control Panel Product Parts Locations Using Eco Mode and Other Power Saving Settings Epson Connect Solutions for Smartphones, Tablets, and More Using AirPrint Using Google Cloud Print Using the Control Panel See these sections to learn about - Epson WorkForce Pro WF-5620 | User Manual - Page 15
4 The Reset button 5 instructions, such as on loading paper or placing a document. A document is in the Automatic Document Feeder (ADF). One or more of the ink cartridges are running low on ink or the maintenance box is nearly full. Press the Status button to open the Status Menu, select Printer - Epson WorkForce Pro WF-5620 | User Manual - Page 16
or more of the ink cartridges are expended or the maintenance box is full. Press the Status button to open the Status Menu, select Printer Information, and check the has been established. No Wi-Fi connection. A Wi-Fi network error has occurred or the product is searching for a connection. A Wi - Epson WorkForce Pro WF-5620 | User Manual - Page 17
to authorized users. Press the icon to log in to the printer. (You need to enter a user name and password.) Contact waiting to be processed. Displays the job history and any error codes for failed jobs in the history. Select Inbox to display received settings, see the Administrator's Guide. 17 - Epson WorkForce Pro WF-5620 | User Manual - Page 18
1. Press the home button, if necessary. 2. Select Setup. You see a screen like this: 3. Scroll down and select Admin Settings. 4. Select Admin Password. 5. Select Register. You see a screen like this: 18 - Epson WorkForce Pro WF-5620 | User Manual - Page 19
the control panel is locked, you must enter the password to access any of the locked settings. Note: If you forget your password, contact Epson for assistance. Entering Characters on the LCD Screen Using Presets Parent topic: Using the Control Panel Entering Characters on the LCD Screen Follow these - Epson WorkForce Pro WF-5620 | User Manual - Page 20
: Setting a Password and Locking the Control Panel Related topics Wi-Fi or Wired Networking Using Presets You can save frequently used copy, fax, and scan settings as presets. This lets you easily reuse them whenever necessary. Note: Presets can be locked by an administrator. If you cannot access or - Epson WorkForce Pro WF-5620 | User Manual - Page 21
Save. You see a screen like this: 6. Use the displayed keyboard to enter a name for the preset, and press . 7. Select Save. When you copy, fax, or scan, you can use the preset by selecting Presets and selecting your preset from the list. 21 - Epson WorkForce Pro WF-5620 | User Manual - Page 22
Parent topic: Setting a Password and Locking the Control Panel Related tasks Entering Characters on the LCD Screen Changing LCD Screen Language You can change the language used on the LCD screen. Note: This setting can be locked by an administrator. If you cannot access or change this setting, - Epson WorkForce Pro WF-5620 | User Manual - Page 23
Adjusting Control Panel Sounds You can adjust the sound level heard when you press buttons on the control panel. Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2. - Epson WorkForce Pro WF-5620 | User Manual - Page 24
1. Press the home button, if necessary. 2. Select Setup. You see a screen like this: 3. Scroll down and select System Administration. 4. Select Common Settings. 5. Select LCD Brightness. 6. Adjust the screen brightness by selecting a brightness level or by pressing the left and right arrow buttons. - Epson WorkForce Pro WF-5620 | User Manual - Page 25
You see a screen like this: 3. Scroll down and select System Administration. 4. Select Common Settings. 5. Scroll down and select Operation Time Out. 6. Select Off. Parent topic: Using the Control Panel Product Parts Locations See these sections to identify the parts on your product. Product Parts - - Epson WorkForce Pro WF-5620 | User Manual - Page 26
Product Parts - Top 1 ADF cover 2 Automatic Document Feeder (ADF) 3 Edge guide 4 ADF input tray 5 ADF output tray 6 Paper cassette 1 7 Optional paper cassette unit 8 Optional paper cassette cover 9 Optional paper cassette 2 26 - Epson WorkForce Pro WF-5620 | User Manual - Page 27
1 Edge guides 2 Paper stopper 3 Output tray extension 4 Output tray 5 Edge guides 6 Rear paper feed slot 7 Feeder guard 27 - Epson WorkForce Pro WF-5620 | User Manual - Page 28
1 Document cover 2 Scanner glass 3 Control panel 4 USB Type A port for external devices Parent topic: Product Parts Locations Product Parts - Inside 28 - Epson WorkForce Pro WF-5620 | User Manual - Page 29
1 Ink cartridge slots 2 Front cover 3 Print head Parent topic: Product Parts Locations Product Parts - Back 1 Line port 2 EXT port 3 USB port 4 LAN port 5 Service USB port (do not remove sticker) 6 Maintenance box 7 Rear cover 8 AC inlet Parent topic: Product Parts Locations 29 - Epson WorkForce Pro WF-5620 | User Manual - Page 30
Using Eco Mode and Other Power Saving Settings Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time. You can make the time period shorter and select other options to save energy and resources. Changing the Eco Settings Changing the Sleep - Epson WorkForce Pro WF-5620 | User Manual - Page 31
4. Select Configure. 5. Change any settings as necessary. 6. Select OK to exit. Parent topic: Using Eco Mode and Other Power Saving Settings Changing the Sleep Timer Settings You can adjust the time period before your product enters sleep mode and turns off the LCD screen. Note: This setting can be - Epson WorkForce Pro WF-5620 | User Manual - Page 32
• Press the number of minutes on the LCD screen, select the number of minutes from the on-screen keypad, then press . 7. Select OK. Parent topic: Using Eco Mode and Other Power Saving Settings Changing the Power Off Timer Settings You can have the product turn off automatically if it is not used for - Epson WorkForce Pro WF-5620 | User Manual - Page 33
as described in this manual. See the link below. 2. If you did not already set up Email Print when you installed your product software, visit epson.com/connect to learn more about Email Print, check compatibility, and get detailed setup instructions. 3. Send an email with attachments to your - Epson WorkForce Pro WF-5620 | User Manual - Page 34
Networking Using Epson Scan to Cloud The Epson Scan to Cloud service sends your scanned files to a destination that you have registered with Epson Connect. 1. Set up your product for network scanning as described in this manual. See the link below. 2. Visit epson.com/connect for instructions on - Epson WorkForce Pro WF-5620 | User Manual - Page 35
. You can also print from Chromebooks and the Google Chrome browser without drivers or cables. Set up your Epson product for network printing as described in this manual. See the link below. Note: Make sure your Epson printer and computer are connected to the same network before starting the Google - Epson WorkForce Pro WF-5620 | User Manual - Page 36
. 10. Click Finish printer registration to complete setup and print a test page. Your product is now linked to your Google Account and can be accessed from any Chromebook, computer, Apple or Android device with internet access. Visit Epson Support for more information on using Google Cloud - Epson WorkForce Pro WF-5620 | User Manual - Page 37
your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. 1 Epson product 2 Wireless router or access point 37 - Epson WorkForce Pro WF-5620 | User Manual - Page 38
settings using your product control panel. To install your product on a wireless network, follow the instructions on the Start Here sheet and install the necessary software. The installer program guides you through network setup. 1. Press the home button, if necessary. 2. Press . 3. Select Wi-Fi - Epson WorkForce Pro WF-5620 | User Manual - Page 39
and select Disable Wi-Fi instead. Then follow the instructions on changing to a wired network connection in this guide. 5. Select the name of your wireless network or enter the name manually. Note: To enter the wireless network name manually, select Other Networks and select the Network (SSID) field - Epson WorkForce Pro WF-5620 | User Manual - Page 40
7. Press when you finish entering your password and select Proceed. 8. Confirm the displayed network settings and select OK to save them. Note: If you need to change a setting, press the back button. 9. If you want to print a network setup report, press one of the buttons. (Otherwise, select - Epson WorkForce Pro WF-5620 | User Manual - Page 41
You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. 1 Epson product 2 Computer with a wireless interface 3 Other wireless device Your product automatically selects one of these modes to communicate with your - Epson WorkForce Pro WF-5620 | User Manual - Page 42
Parent topic: Wi-Fi or Wired Networking Enabling Wi-Fi Direct Mode You can enable Wi-Fi Direct mode to allow direct communication between your product and computer or other devices without a wireless router or access point. 1. Press the home button, if necessary. 2. Press . 3. Select Wi-Fi Setup - Epson WorkForce Pro WF-5620 | User Manual - Page 43
7. Enter your Wi-Fi Direct password. Note: Your password must be at least 8 and no more than 22 characters long. • Press • Press • Press • Press • Press 8. Press or to move the cursor. to change the case of letters. to delete the previous character. to enter numbers and symbols. to enter a - Epson WorkForce Pro WF-5620 | User Manual - Page 44
You see a screen like this: 9. Scroll down to view the SSID (Wi-Fi network name) and password. 10. Use your computer or wireless device to select the Wi-Fi network name (SSID) displayed on the LCD screen, then enter the password shown. 11. Press the home button to return to the Home screen. You see - Epson WorkForce Pro WF-5620 | User Manual - Page 45
is no hardware button, there may be a virtual WPS button in the software for the device. Check your network product documentation for details. Using WPS this: 4. Select Push Button Setup (WPS). 5. Follow the instructions on the LCD screen to complete WPS setup. 6. Press the home button to return - Epson WorkForce Pro WF-5620 | User Manual - Page 46
. Parent topic: Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network. 1. Press the home button, if necessary. 2. Select Setup. 46 - Epson WorkForce Pro WF-5620 | User Manual - Page 47
You see a screen like this: 3. Select Network Status. 4. Select Wi-Fi/Network Status. You see a screen like this: Note: If you are connected to a wireless network, the signal strength is also displayed. 5. Select Print. 6. Press one of the buttons to print the network status sheet. 47 - Epson WorkForce Pro WF-5620 | User Manual - Page 48
shown on the network status sheet to diagnose any problems you have. Parent topic: Wi-Fi or Wired same network as your product. Note: For more information on the Web Config utility see the Administrator's Guide. 1. Print a network status sheet. 2. Locate the IP Address for your product that is listed - Epson WorkForce Pro WF-5620 | User Manual - Page 49
to add a Wi-Fi connection in addition to a USB connection, leave the USB cable connected to your product. 2. Download your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections Changing a Wi-Fi Connection to - Epson WorkForce Pro WF-5620 | User Manual - Page 50
2. Download your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections Related tasks Uninstalling Product Software - Windows Disabling Wi-Fi Features You may need to disable your product's Wi-Fi features if you - Epson WorkForce Pro WF-5620 | User Manual - Page 51
you will do. Loading Paper in the Cassette Loading Paper and Envelopes in the Rear Paper Feed Slot Paper Loading Capacity Available Epson Papers Selecting the Paper Settings for Each Source - Control Panel Selecting Default Paper Settings - Administrator Installing and Enabling the Optional Second - Epson WorkForce Pro WF-5620 | User Manual - Page 52
2. Pull out the paper cassette. If you are loading paper in the optional cassette, remove the paper cassette cover. 3. Slide the edge guides outward. Note: If you are using legal-size paper, squeeze the tab and extend the paper cassette. 52 - Epson WorkForce Pro WF-5620 | User Manual - Page 53
4. Set the front edge guide to the paper size you are using. 5. Load a stack of paper, printable side down, against the edge guide as shown. Note: Make sure the paper is loaded against the edge guide and not sticking out from the end of the cassette. 53 - Epson WorkForce Pro WF-5620 | User Manual - Page 54
paper in the optional cassette, reattach the paper cassette cover. Note: Make sure the paper fits beneath the top edges of the guide. Caution: To prevent paper feeding problems, make sure you do not load too much paper in the cassette. 7. Keep the cassette flat as you gently insert it. 8. Select - Epson WorkForce Pro WF-5620 | User Manual - Page 55
or pre-printed paper top edge first. • Do not load paper above the arrow mark inside the edge guides. • Check the paper package for any additional loading instructions. Parent topic: Loading Paper Related references Paper Loading Capacity Related tasks Loading Paper and Envelopes in the Rear Paper - Epson WorkForce Pro WF-5620 | User Manual - Page 56
1. Extend the output tray and open the paper stopper. Note: If you are using legal-size or longer paper, do not open the paper stopper. 2. Pull up the paper support for the rear paper feed slot. 56 - Epson WorkForce Pro WF-5620 | User Manual - Page 57
3. Flip the feeder guard forward, then slide the edge guides outward. 4. If you are inserting a stack of paper, fan the sheets first and tap the stack on a flat surface to even the edges. Note: You - Epson WorkForce Pro WF-5620 | User Manual - Page 58
of the following: • Insert paper, glossy or printable side up and short edge first, in the center of the tray. Caution: To prevent paper feeding problems, make sure you do not load too much paper in the slot. • Load envelopes short edge first, with the flap facing down and the flap - Epson WorkForce Pro WF-5620 | User Manual - Page 59
• Do not load paper above the arrow mark inside the edge guides. • If you have trouble loading a stack of envelopes, press each envelope flat before loading . • Check the paper package for any additional loading instructions. Parent topic: Loading Paper Related references Paper Loading Capacity Related - Epson WorkForce Pro WF-5620 | User Manual - Page 60
mm]) 250 sheets Legal (8.5 × 14 inches [216 × 357 mm]) 200 sheets Epson Presentation Paper Matte - Thick paper (cardstock up to 68 lb - [256 g/m2]) capacity - rear paper feed slot 80 sheets 1 sheet 50 sheets 20 sheets for manual two-sided printing 80 sheets 10 sheets Letter (8.5 × 11 inches [216 × - Epson WorkForce Pro WF-5620 | User Manual - Page 61
sheets 10 envelopes Parent topic: Loading Paper Available Epson Papers You can purchase genuine Epson ink and paper at Epson Supplies Central at epson.com/ink3 (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call - Epson WorkForce Pro WF-5620 | User Manual - Page 62
Photo Paper Glossy 4 × 6 inches (102 × 152 mm) 5 × 7 inches (127 × 178 mm) 8 × 10 inches (203 × 254 mm) Letter (8.5 × 11 inches [216 × 279 mm]) Epson Ultra Premium Photo Paper 4 × 6 inches (102 × 152 mm) Glossy 5 × 7 inches (127 × 178 mm) 8 × 10 inches (203 × 254 mm) Letter (8.5 × 11 inches [216 - Epson WorkForce Pro WF-5620 | User Manual - Page 63
Paper Type Epson Premium Photo Paper Semi-gloss Size 4 × 6 inches (102 × 152 mm) Letter (8.5 × 11 inches [216 × 279 mm]) Part number S041982 S041331 Sheet count 40 20 Parent - Epson WorkForce Pro WF-5620 | User Manual - Page 64
: Loading Paper home to return to the Home screen. Paper Type Settings For this paper Plain paper Epson Bright White Paper Epson Presentation Paper Matte Epson Iron-on Cool Peel Transfer paper Epson Photo Quality Self-adhesive Sheets Select this Paper Type or Media Type setting Plain Paper 64 - Epson WorkForce Pro WF-5620 | User Manual - Page 65
Epson Ultra Premium Photo Paper Glossy Ultra Glossy Epson Premium Photo Paper Glossy Prem. Glossy Epson Photo Paper Glossy Glossy Epson Printer Settings Setting the Universal Print Settings Parent topic: Loading Paper Selecting the Default Printer Settings You can change default printer - Epson WorkForce Pro WF-5620 | User Manual - Page 66
Note: These settings can be locked by an administrator. If you can't access these settings, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Setup . You see a screen like this: 3. Scroll down and select System Administration . Enter the administrator - Epson WorkForce Pro WF-5620 | User Manual - Page 67
and print on one side of paper only when a 2-sided printing error occurs, or to print the data that the printer could process when a memory full error occurs. • Turn off this setting to display an error message and stop printing if an error occurs. 7. When you are finished, press the home button to - Epson WorkForce Pro WF-5620 | User Manual - Page 68
Note: These settings can be locked by an administrator. If you can't access these settings, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Setup . You see this screen: 3. Scroll down and select System Administration . Enter the administrator password, if - Epson WorkForce Pro WF-5620 | User Manual - Page 69
paper size settings are incorrect, but may reduce the printing speed. Select the ink drying time you want to use when performing double-sided printing. Select On to and Enabling the Optional Second Paper Cassette Follow these instructions to add the optional paper cassette to your product. Installing - Epson WorkForce Pro WF-5620 | User Manual - Page 70
Parent topic: Loading Paper Installing the Optional Second Paper Cassette You can install the optional paper cassette to provide more paper capacity. 1. Turn off the product and unplug the power cord and any connected cables. Warning: To avoid electric shock, make sure you unplug the power cord. 2. - Epson WorkForce Pro WF-5620 | User Manual - Page 71
Placing Originals on the Product Follow the instructions here to place your original documents or photos on the product. Caution: Do not place anything on top of your product or use its cover - Epson WorkForce Pro WF-5620 | User Manual - Page 72
in the Automatic Document Feeder (ADF).You can also use the ADF to scan both sides of a 2-sided document. Make sure the originals meet the Automatic that could obstruct the feeder. 1. Slide the ADF edge guide outward. 2. Fan your stack of originals and tap them gently on a flat surface to even - Epson WorkForce Pro WF-5620 | User Manual - Page 73
3. Insert the originals into the ADF faceup and top-edge first. The ADF icon on the control panel lights up. 4. Slide the ADF edge guide against the originals, but not too tightly. 73 - Epson WorkForce Pro WF-5620 | User Manual - Page 74
Note: If you are copying two originals onto one sheet, make sure the originals are loaded as shown: Parent topic: Placing Originals on the Product Related topics Copying Scanning Faxing 74 - Epson WorkForce Pro WF-5620 | User Manual - Page 75
. Copying Documents or Photos Copying Options Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper, including Epson special papers. 1. Place your original document or photo on the scanner glass, or place multi-page documents in the ADF. 2. Load the paper - Epson WorkForce Pro WF-5620 | User Manual - Page 76
6. Change any of the displayed settings as necessary. 7. Select Settings to view and change additional copy settings, if necessary. Then press the button 8. Select Preview to preview your copy on the LCD screen. 9. Select Preset to save your copy settings. back Note: Presets can be locked by an - Epson WorkForce Pro WF-5620 | User Manual - Page 77
Copying option Zoom Available settings Custom Size Actual Size Auto Fit Page Letter->4x6in and other conversions 2-Sided Off 2>2-Sided 1>2-Sided 2>1-Sided Document Orientation Portrait Landscape Quality Text Text(Best) Text & Image Text & Image(Best) Photo Density Varying levels - Epson WorkForce Pro WF-5620 | User Manual - Page 78
Copying option Dry Time Advanced Settings Available settings Standard Long Longer Various settings Description Select to adjust the drying time for 2-sided copies, if smudges or marks appear on the front of the paper when you print on the second side Select advanced settings such as Saturation and - Epson WorkForce Pro WF-5620 | User Manual - Page 79
for updates to your product software on Epson's support website. If you see a Software Update screen, select Enable automatic checking and click OK. The update scans your system to see if you have the latest product software. Follow the on-screen instructions. Printing with Windows Printing with - Epson WorkForce Pro WF-5620 | User Manual - Page 80
want to use. Note: You may also need to select Properties or Preferences to view your print settings. You see the Main tab of your printer settings window: 4. For the Paper Source setting, select where you loaded the paper you want to print on. 5. Select the size of the paper you - Epson WorkForce Pro WF-5620 | User Manual - Page 81
7. Select the type of paper you loaded as the Paper Type setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 8. Select the Quality setting that matches the print quality you want to use. 9. Select a Color option: • To print a color - Epson WorkForce Pro WF-5620 | User Manual - Page 82
Note: Paper Cassette 2 is available only if your product has two cassettes. Auto Select Automatically selects the paper source based on the selected paper size. Paper Cassette 1 Selects the paper in cassette 1 as the paper source. Paper Cassette 2 Selects the paper in cassette 2 as the paper source. - Epson WorkForce Pro WF-5620 | User Manual - Page 83
the following: • Select the Auto checkbox to automatically print your double-sided print job. • Deselect the Auto checkbox to print your double-sided print job manually by printing one side and flipping the paper over to print the other side (recommended for paper types that do not - Epson WorkForce Pro WF-5620 | User Manual - Page 84
You see this window: 4. Select the double-sided printing options you want to use. 5. Click OK to return to the Main tab. 6. Click the Print Density button. 84 - Epson WorkForce Pro WF-5620 | User Manual - Page 85
of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 8. If double-sided document to test the selected settings. 11. Follow any instructions displayed on the screen during printing. Double-sided Printing Options - - Epson WorkForce Pro WF-5620 | User Manual - Page 86
to adjust the print quality of your double-sided print job. Print Density Sets the level of ink coverage for double-sided printing. Increase Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing - Epson WorkForce Pro WF-5620 | User Manual - Page 87
Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these - Epson WorkForce Pro WF-5620 | User Manual - Page 88
• Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software. • Select Image Options to access additional settings for improving printed images. 3. To add the following features, click the Watermark Features - Epson WorkForce Pro WF-5620 | User Manual - Page 89
Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and - Epson WorkForce Pro WF-5620 | User Manual - Page 90
color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional Settings - Windows - Epson WorkForce Pro WF-5620 | User Manual - Page 91
Note: These settings are not saved with your document. You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Collate Number (copy number) Note: The user name, computer name, date, and time come from the Windows Control Panel on your computer. Parent - Epson WorkForce Pro WF-5620 | User Manual - Page 92
You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Use any of the available options on the screen to control your printing presets. 4. To choose an option for printing, select it. 5. Click OK. Parent topic: - Epson WorkForce Pro WF-5620 | User Manual - Page 93
to all the print jobs you send to your product. 1. Access the Windows Desktop and right-click the product icon in the Windows taskbar. 2. Select Printer Settings. 3. Click the Maintenance tab. You see the maintenance options: 4. Click the Extended Settings button. 93 - Epson WorkForce Pro WF-5620 | User Manual - Page 94
OK to close the printer software window. Extended Settings - Windows Parent topic: Printing with Windows Extended Settings - Windows You can select from these settings on the Extended Settings window. Enable EPSON Status Monitor 3 Enables product monitoring for ink - Epson WorkForce Pro WF-5620 | User Manual - Page 95
Standard Resolution Reduces the resolution of print data to correct printing problems. Refine screening pattern Prints graphics with a finer screening pattern matching. Always Use the Driver's Paper Source Setting Prints using the paper source setting in the printer driver, rather than the setting - Epson WorkForce Pro WF-5620 | User Manual - Page 96
your Windows programs, you can select new default print settings. 1. Access the Windows Desktop and right-click the product icon in the Windows taskbar. 2. Select Printer Settings. 96 - Epson WorkForce Pro WF-5620 | User Manual - Page 97
printing in any program session. Changing the Language of the Printer Software Screens Parent topic: Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens. 1. Access the Windows Desktop and right-click the - Epson WorkForce Pro WF-5620 | User Manual - Page 98
You see the maintenance options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows - Epson WorkForce Pro WF-5620 | User Manual - Page 99
feature, you can check for updates manually. Parent topic: Printing with Windows Related tasks Checking for Software Updates Printing with OS X You it is a good idea to check for updates to your product software on Epson's support website. Selecting Basic Print Settings - OS X Selecting Page Setup - Epson WorkForce Pro WF-5620 | User Manual - Page 100
on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. Select your product as the Printer setting. 4. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the print window. 100 - Epson WorkForce Pro WF-5620 | User Manual - Page 101
You see the expanded printer settings window for your product: Note: The print window may look different, depending on the version of OS X and the application you are using. 5. Select - Epson WorkForce Pro WF-5620 | User Manual - Page 102
6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7. Select any application-specific settings that appear on - Epson WorkForce Pro WF-5620 | User Manual - Page 103
9. Select the Paper Source you wish to print from. 10. Select the type of paper you loaded as the Media Type setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 11. Select the Print Quality setting you want to use. 12. Select any - Epson WorkForce Pro WF-5620 | User Manual - Page 104
Draft For draft printing on plain paper. Normal For everyday text and image printing. Normal - Vivid For everyday text and image printing with good quality and print speed. Fine For text and graphics with good quality and print speed. Quality For text and graphics with increased quality and print - Epson WorkForce Pro WF-5620 | User Manual - Page 105
1. Select the size of the paper you loaded as the Paper Size setting. 2. Select the orientation of your document or photo as shown in the print window. Note: If you are printing an envelope, select the icon. Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling - Epson WorkForce Pro WF-5620 | User Manual - Page 106
Selecting Double-sided Printing Settings - OS X You can print on both sides of the paper by selecting Two-sided Printing Settings from the pop-up menu on the print window. Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the - Epson WorkForce Pro WF-5620 | User Manual - Page 107
Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 3. If necessary, customize the Adjustments settings as instructed on the screen. 4. Print a test copy of your double-sided document to test the - Epson WorkForce Pro WF-5620 | User Manual - Page 108
Sets the level of ink coverage for double-sided printing. Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one printout, or turn off color management in your printer software. 1. Select Color Matching from the pop-up menu in the print window. 2. - Epson WorkForce Pro WF-5620 | User Manual - Page 109
X You can select from these settings on the Color Matching and Color Options menus. Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer software, or turn off color management. ColorSync Prints using standard color profiles for your product and paper to - Epson WorkForce Pro WF-5620 | User Manual - Page 110
Settings Manual Settings Lets you select manual color color management in your printer software so you can manage color using only your application software. Parent topic: Managing & Scan, or Printers & Scanners, select your product, and select Options & Supplies. 3. Select Driver or Options. 110 - Epson WorkForce Pro WF-5620 | User Manual - Page 111
Preferences - OS X You can select from these settings on the Options or Driver tab. Note: Automatic Cassette Switching is available only if your product has two cassettes. Thick paper and envelopes Prevents ink from smearing when you print on envelopes or other thick paper. - Epson WorkForce Pro WF-5620 | User Manual - Page 112
printing Allows you to print using black ink when a color ink cartridge is expended. Automatic Cassette Switching Automatically switches choose whether or not to receive warning notifications from the printer software for various operating conditions. Establish bidirectional communication Allows the - Epson WorkForce Pro WF-5620 | User Manual - Page 113
with OS X Checking Print Status - OS X During printing, you can view the progress of your print job, control printing, and check ink cartridge status. 1. Click the printer icon when it appears in the Dock. You see the print status window: 2. Select the following options as necessary: OS X 10.5/10 - Epson WorkForce Pro WF-5620 | User Manual - Page 114
Parent topic: Printing Your Document or Photo - OS X Cancelling Printing Using a Product Button If you need to cancel printing, press the Stop button on your product. Parent topic: Printing From a Computer 114 - Epson WorkForce Pro WF-5620 | User Manual - Page 115
Scan Using the Product Control Panel Starting a Scan with Document Capture Pro or Document Capture Starting a Scan Using the Epson Scan Icon Starting a Scan from a Scanning Program Parent topic: Scanning or security software. 2. Place your original on the product for scanning. Note: To scan a double- - Epson WorkForce Pro WF-5620 | User Manual - Page 116
scanned files to a destination that you have registered with Epson Connect. • Document Capture Pro allows you to scan over a network using your saved job settings in Document Capture Pro set up WSD (Web Services for Devices) on the computer. 6. Select Preset to save your scan settings. Note: Presets - Epson WorkForce Pro WF-5620 | User Manual - Page 117
Parent topic: Starting a Scan Related tasks Using Epson Scan to Cloud Using Presets Related topics Placing Originals on the Product Adding and Assigning Scan Jobs You can view, change, or add available default scan settings when you scan using the Document Capture Pro option on the product control - Epson WorkForce Pro WF-5620 | User Manual - Page 118
the scanned file settings as necessary. 1. Do one of the following to start Document Capture Pro or Document Capture: • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON Software - Epson WorkForce Pro WF-5620 | User Manual - Page 119
You see a window like this: 2. Click the Scan icon. 119 - Epson WorkForce Pro WF-5620 | User Manual - Page 120
or 10.9, you can download and install Epson Scan scanning software, which will provide additional image adjustment features within Document Capture. To download Epson Scan, visit Epson's driver download site (U.S. downloads or Canadian downloads). Note: If you want to use a scan job that you created - Epson WorkForce Pro WF-5620 | User Manual - Page 121
install Epson Scan scanning software. Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR scanning software, such as ABBYY FineReader. To download Epson Scan, visit Epson's driver download site - Epson WorkForce Pro WF-5620 | User Manual - Page 122
You see an Epson Scan window like this: Parent topic: Starting a Scan Related tasks Scanning with OS X Using Image Capture 122 - Epson WorkForce Pro WF-5620 | User Manual - Page 123
for TWAINcompliant OCR scanning software, such as ABBYY FineReader. To download Epson Scan, visit Epson's driver download site (U.S. downloads or Canadian downloads). 1. Open your scanning program and select its scanning option. (See your scanning program help for instructions.) 2. Select your - Epson WorkForce Pro WF-5620 | User Manual - Page 124
You see an Epson Scan window like this: Note: Epson Scan may start in a different mode when you first access it. Parent topic: Starting a Scan 124 - Epson WorkForce Pro WF-5620 | User Manual - Page 125
various image adjustment options and preview your scanned image. Professional Mode You can manually customize all available settings, and preview and size your scanned image. Parent topic: Selecting Epson Scan Settings Selecting the Scan Mode Select the Epson Scan mode you want to use from the - Epson WorkForce Pro WF-5620 | User Manual - Page 126
Parent topic: Selecting Epson Scan Settings Scanning in Office Mode When you scan in Office Mode, Epson Scan automatically saves your scanned file in PDF format in your operating system's Documents or My Documents folder, or opens it in your scanning program. You can select settings, preview, and - Epson WorkForce Pro WF-5620 | User Manual - Page 127
You see this window: 2. Select the Document Source setting indicating where you placed your original. To scan a 2-sided document in the ADF, select ADF-Double-sided. Note: If you are using the ADF, remove any documents from the scanner glass. 127 - Epson WorkForce Pro WF-5620 | User Manual - Page 128
setting. 7. Select the Image Type setting that matches your original. 8. Select the Resolution setting you want to use for your scan. 9. Click the Preview button. Epson Scan previews your original and displays the result in a separate Preview window. 10. If you are using the ADF, reinsert your - Epson WorkForce Pro WF-5620 | User Manual - Page 129
Source Settings - Office Mode You can select these Document Source options in Epson Scan Office Mode. Scanner Glass Selects the scanner glass as the location where the originals are placed on your product for scanning. ADF - Single-sided Selects the Automatic Document Feeder as the location where - Epson WorkForce Pro WF-5620 | User Manual - Page 130
1. In the Preview window, click the Auto Locate icon to create a marquee (dotted line) on the preview image. 130 - Epson WorkForce Pro WF-5620 | User Manual - Page 131
: • If the marquee is correct, continue with the next step. • To move the marquee, click inside the scan area and drag the marquee where you want it. • To resize the scan area, place your cursor over the edge or corner of the marquee, then click and drag the edges where you want - Epson WorkForce Pro WF-5620 | User Manual - Page 132
File Settings Available Image Adjustments - Office Mode You can select these Image Adjustments options in Epson Scan Office Mode. Not all adjustment settings may be available, depending on other settings you have chosen. Note: Select the Image Option checkbox if you need - Epson WorkForce Pro WF-5620 | User Manual - Page 133
, improving text recognition in OCR (Optical Character Recognition) programs. Parent topic: Scanning in Office Mode Scanning in Professional Mode When you scan in Professional Mode, Epson Scan automatically saves your scanned file in PDF format in your operating system's Documents or My Documents - Epson WorkForce Pro WF-5620 | User Manual - Page 134
You see this window: 134 - Epson WorkForce Pro WF-5620 | User Manual - Page 135
the File Save Settings window. 13. Change any of the necessary file save settings and click OK. Epson Scan scans your original, and saves the file in the selected folder or opens it in your scanning program. If the file was saved directly to your computer, you see the file in the Windows Explorer - Epson WorkForce Pro WF-5620 | User Manual - Page 136
location where the originals are placed on your product for double-sided scanning. Parent topic: Scanning in Professional Mode Available Image Types - Professional Mode You can select these Image Type options in Epson Scan Professional Mode. 24-bit Color Select this setting for color photos. Color - Epson WorkForce Pro WF-5620 | User Manual - Page 137
images of different areas (Normal Preview mode only). You can also use the scan area to select specific Image Adjustments settings for a scanned image. Just be sure to click inside the scan area before selecting the settings. Note: In Professional Mode, the default Preview mode is Normal mode - Epson WorkForce Pro WF-5620 | User Manual - Page 138
1. Do one of the following to select your scan area in the Preview image: • Normal preview: Click the Auto Locate icon to create a marquee (dotted line) on the preview image. 138 - Epson WorkForce Pro WF-5620 | User Manual - Page 139
the opposite corner to create a marquee (dotted line) on the preview image. 2. Do the following, as necessary, to work with the selected scan area: • If the marquee is correct, continue with the next step. • To move the marquee, click inside the scan area and drag the marquee where you want it. 139 - Epson WorkForce Pro WF-5620 | User Manual - Page 140
Otherwise, only the area inside the currently selected marquee will be scanned. 3. Click inside the scan area and make any necessary settings in the Epson Scan window. Parent topic: Scanning in Professional Mode Available Image Adjustments - Professional Mode You can select these Adjustments options - Epson WorkForce Pro WF-5620 | User Manual - Page 141
background light. Dust Removal Removes dust marks from your originals automatically. Color Enhance Enhances the red, green, or blue shades in the scanned image. Edge Fill Corrects shadowing around the edges of the image by filling the shadows with the color you select. Auto Exposure Automatically - Epson WorkForce Pro WF-5620 | User Manual - Page 142
use it to help crop the image in the correct proportions. 1. Click the Preview button to preview your image. 2. In the Epson Scan window, select the size you want your scanned image to be from the Target Size list. Note: If you need to rotate the orientation of the target size for your - Epson WorkForce Pro WF-5620 | User Manual - Page 143
marquee where you want it. • To resize the scan area, place your cursor over the edge or corner of the marquee, then click and drag the edge where you want it. Note: Manually adjusting the marquee will not change the target size of the scanned file. The marquee only indicates the area of - Epson WorkForce Pro WF-5620 | User Manual - Page 144
the Customize option. 5. Name the custom size, enter the size, click Save, and click OK. Then create a scan area on the preview image. The marquee is automatically proportioned for your custom scan size. 6. To use additional sizing tools, click the + (Windows) or (OS X) icon next to the Target Size - Epson WorkForce Pro WF-5620 | User Manual - Page 145
scanned image area and other settings manually. Parent topic: Selecting Epson Scan Settings Scan Resolution Guidelines If you plan to enlarge a scanned You will scan the image at 100% or smaller size. Select Epson Scan's Resolution setting based on how you will use the scanned image: • Email/view on - Epson WorkForce Pro WF-5620 | User Manual - Page 146
on the File Save Settings window. You can also select various optional settings that control how Epson Scan behaves when you scan and save files. The File Save Settings window may appear after you click Scan on the Epson Scan window. You may also be able to access the window by clicking the icon on - Epson WorkForce Pro WF-5620 | User Manual - Page 147
or Multi-TIFF as the Type setting, you see this window after Epson Scan scans your document: 7. Choose one of the following options on the screen: • If you are scanning only one page, click Save File. • If you need to scan additional pages in a document, click Add page. Place additional pages on the - Epson WorkForce Pro WF-5620 | User Manual - Page 148
scans the page and close the program, if necessary. Available Scanned File Types and Optional Settings Parent topic: Selecting Epson Scan Settings Available Scanned to modify or retouch your scanned image.) Multi-TIFF (*.tif) or *.tif) File formats that include Epson PRINT Image Matching II data for - Epson WorkForce Pro WF-5620 | User Manual - Page 149
install Epson Scan scanning software. Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAINcompliant OCR scanning software, such as ABBYY FineReader. To download Epson Scan, visit Epson's driver download site - Epson WorkForce Pro WF-5620 | User Manual - Page 150
4. Select the Scan Mode setting indicating where you placed your original (if available). Select any other scan settings as necessary. 150 - Epson WorkForce Pro WF-5620 | User Manual - Page 151
. . . . 5. Select the folder in which you want to save your scanned file in the Scan To pop-up menu. 6. Click Scan. Your scanned file is saved in the folder you selected. Available Scan Settings - OS X Image Capture Parent topic: Scanning Related topics Placing Originals on the Product Available - Epson WorkForce Pro WF-5620 | User Manual - Page 152
scanned images to a SharePoint server or a cloud service. 1. Do one of the following to start Document Capture Pro: • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON Software - Epson WorkForce Pro WF-5620 | User Manual - Page 153
server. Note: You can also create a scan job for uploading scanned images to a SharePoint server or a cloud service. You can use the scan job when you scan with Document Capture Pro or Document Capture or when you scan using the Document Capture Pro option on the product control panel. Parent - Epson WorkForce Pro WF-5620 | User Manual - Page 154
want to start a new scanned file. 2. Do one of the following to start Document Capture Pro: • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON Software, then select Document Capture - Epson WorkForce Pro WF-5620 | User Manual - Page 155
saved into separate files as specified. Note: You can also create a scan job for scanning multi-page originals as separate scanned files. You can use the scan job when you scan with Document Capture Pro or when you scan using the Document Capture Pro option on the product control panel. Parent topic - Epson WorkForce Pro WF-5620 | User Manual - Page 156
Faxing See these sections to fax using your product. Note: This product allows you to store names, telephone numbers, and fax data in its memory even when the power is turned off. Make sure you restore all of the default settings if you give away or dispose of the product. This will erase all of - Epson WorkForce Pro WF-5620 | User Manual - Page 157
DSL connection 1 Telephone wall jack 2 DSL filter 3 DSL modem ISDN connection (one phone number) 157 - Epson WorkForce Pro WF-5620 | User Manual - Page 158
1 ISDN wall jack 2 Terminal adapter or ISDN router ISDN connection (two phone numbers) 1 ISDN wall jack 2 Terminal adapter or ISDN router 2. If you are connecting a telephone or answering machine to your product using a second phone cable, remove the cap from the EXT port on your product. 158 - Epson WorkForce Pro WF-5620 | User Manual - Page 159
phone is picked up. Epson cannot guarantee compatibility with VoIP, cable phone systems, or fiberoptic digital services such as FIOS. Parent leave your product unplugged for a long period of time, you may need to reset the date and time settings for faxes. Setting Up Basic Fax Features Selecting - Epson WorkForce Pro WF-5620 | User Manual - Page 160
Parent topic: Faxing Setting Up Basic Fax Features See these sections to select the basic settings you need to use the product's fax features. Selecting Your Country or Region Selecting the Date and Time Using the Fax Setup Wizard Selecting the Line Type Setting the Number of Rings to Answer Parent - Epson WorkForce Pro WF-5620 | User Manual - Page 161
3. Scroll down and select System Administration. Enter the administrator password, if necessary. 4. Select Common Settings. 5. Scroll down and select Country/Region. 6. Scroll up or down, if necessary, then select your country or region. You see a confirmation screen. 7. If the setting is correct, - Epson WorkForce Pro WF-5620 | User Manual - Page 162
2. Select Setup. 3. Scroll down and select System Administration. Enter the administrator password, if necessary. 162 - Epson WorkForce Pro WF-5620 | User Manual - Page 163
4. Select Common Settings. 5. Select Date/Time Settings. You see a screen like this: 6. Select Daylight Saving Time. 7. Select the setting that applies to your area: • Winter: it is winter or your region does not use Daylight Saving Time (DST) 163 - Epson WorkForce Pro WF-5620 | User Manual - Page 164
• Summer: it is spring or summer and your region uses Daylight Saving Time (DST) Note: If your region uses Daylight Saving Time (DST), you must change this setting to match the season. When you change from Winter to Summer, your product automatically sets its clock ahead one hour. When you change - Epson WorkForce Pro WF-5620 | User Manual - Page 165
the source of the faxes you send. 9. On the Distinctive Ring Setting screen, do one of the following: • If you have subscribed to a distinctive ring service from your telephone company, select Proceed. Select the ring pattern to be used for incoming faxes or select On. Go to step 12. • If you - Epson WorkForce Pro WF-5620 | User Manual - Page 166
automatically or select No to receive faxes manually. Note: If you connect an external screen instructions to check the fax connection and print a report of the check result. If there are any errors reported used in office environments where an external access code such as "9" must be dialed to call - Epson WorkForce Pro WF-5620 | User Manual - Page 167
1. Press the home button, if necessary. 2. Select Setup. 3. Scroll down and select System Administration. Enter the administrator password, if necessary. 4. Scroll down and select Fax Settings. 5. Select Basic Settings. 6. Select Line Type. 7. Select PBX. 167 - Epson WorkForce Pro WF-5620 | User Manual - Page 168
You see a screen like this: 8. Select Use. 9. Select Access Code. 10. Use the displayed keypad to enter the access code such as 9, and select OK. Parent topic: Setting Up Basic Fax Features Setting the Number of Rings to Answer If you connect an external answering - Epson WorkForce Pro WF-5620 | User Manual - Page 169
2. Select Setup. 3. Scroll down and select System Administration. Enter the administrator password, if necessary. 4. Scroll down and select Fax Settings. 5. Select Receive Settings. 169 - Epson WorkForce Pro WF-5620 | User Manual - Page 170
6. Select Rings to Answer. 7. Select the number of rings, and select OK. Make sure to select a number higher than the number of rings your answering machine is set to for answering a call. Note: An answering machine picks up every call faster than the product, but the product can detect fax tones - Epson WorkForce Pro WF-5620 | User Manual - Page 171
2. Select Setup. 3. Scroll down and select System Administration. Enter the administrator password, if necessary. 4. Scroll down and select Fax Settings. 171 - Epson WorkForce Pro WF-5620 | User Manual - Page 172
You see a screen like this: 5. Select the group of settings you want to change. User Default Settings - Fax Send Settings - Fax Receive Settings - Fax Output Settings - Fax Basic Settings - Fax Security Settings - Fax Parent topic: Setting Up Fax Features Related topics Setting Up Basic Fax Features - Epson WorkForce Pro WF-5620 | User Manual - Page 173
Fine Photo Auto Document Size (Glass) ADF 2-Sided Manual Half Letter A5 Letter A4 Off On Direct Send Off On Continuous Scan from Off ADF On Transmission Report Print on Error Print Do Not Print Description Adjusts the scan resolution and print quality of outgoing faxes. Automatically - Epson WorkForce Pro WF-5620 | User Manual - Page 174
incoming faxes. Setting Receive Mode Distinctive Ring Rings to Answer Options Manual Auto All Single Double Triple Double&Triple 1 to 9 Description Lets same line and assign different ring patterns to each. If you use this service, select the number of rings for your fax number so your product - Epson WorkForce Pro WF-5620 | User Manual - Page 175
. If you are using a cordless handset with its base connected to the product, you can start receiving the fax by entering the code using the handset. Parent topic: Selecting Advanced Fax Settings Output Settings - Fax Set the output options you want to use for incoming faxes. Note: If - Epson WorkForce Pro WF-5620 | User Manual - Page 176
in the product's memory. You can view the faxes on the LCD screen and print if needed. To use this option, you must use the Epson FAX Utility. Select Yes and Print to have faxes saved to your computer and printed automatically. Saves incoming faxes to a connected memory device or USB - Epson WorkForce Pro WF-5620 | User Manual - Page 177
Setting Options Print Suspend Time Off On Time to Stop Restart Time Forwarding Report Print on Error Print Do Not Print Attach Image to Report Off Fax Log Auto Print On(Small Image) On(Large Image) Off On(Every 30) On(Time) - Epson WorkForce Pro WF-5620 | User Manual - Page 178
Number Description Turns on Error Correction Mode (ECM) to automatically correct errors in sent or received fax data. Turns off Error Correction Mode (ECM); Exchange, the type of phone line used in office environments where an access code such as 9 must be used to call an outside line. Select to - Epson WorkForce Pro WF-5620 | User Manual - Page 179
FAX Utility for Windows. 1. Do one of the following: • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs > EPSON Software. 2. Select FAX Utility. 179 - Epson WorkForce Pro WF-5620 | User Manual - Page 180
You see this window: 3. Select Fax Settings for Printer. (Select your product, if prompted.) 180 - Epson WorkForce Pro WF-5620 | User Manual - Page 181
You see this window: 4. Select Fax Settings. 5. Follow the prompts that appear on the screen to enter your fax header information and select your fax settings. Note: For detailed information, select the FAX Utility Help option. Parent topic: Setting Up Fax Features Related topics Setting Up Fax - Epson WorkForce Pro WF-5620 | User Manual - Page 182
Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select the FAX option for your product, and select Options & Supplies. Select Utility and select Open Printer Utility. • OS X 10.5: In the Apple menu or the Dock, select System Preferences - Epson WorkForce Pro WF-5620 | User Manual - Page 183
Setting Up Contacts and Contact Groups You can set up a list of contacts and their fax numbers so you can quickly select them for faxing. You can also set up contact groups to send a fax message to multiple contacts. Setting Up Contacts Using the Product Control Panel Setting Up Speed/Group Dial - Epson WorkForce Pro WF-5620 | User Manual - Page 184
You see a screen like this: 3. Select Contacts. Enter the administrator password, if necessary. You see a screen like this: 4. Select Menu. 184 - Epson WorkForce Pro WF-5620 | User Manual - Page 185
You see a screen like this: Note: You can print your list of contacts and groups if necessary. 5. Select Add Entry. 6. Select the number you want to use for the contact you are adding. You see a screen like this: 7. Select the Name field, use the displayed keyboard to enter the contact name (up to - Epson WorkForce Pro WF-5620 | User Manual - Page 186
characters. Note: If necessary, enter an outside line access code (such as 9) at the beginning of the fax number. If the access code has been set up in the Line Type setting, enter the # pound sign instead of the code. 10. Set the Fax Speed, if necessary. 11. Select Save. - Epson WorkForce Pro WF-5620 | User Manual - Page 187
You see a screen like this: 5. Do one of the following: • To delete the contact, select Delete and select Yes on the confirmation screen. • To edit the contact, select Edit, select the item you want to change, enter the correct information, and select . When you are finished editing, select Save. - Epson WorkForce Pro WF-5620 | User Manual - Page 188
You see a screen like this: 3. Select Contacts. Enter the administrator password, if necessary. 4. Select Menu. You see a screen like this: Note: You can print your list of contacts and groups if necessary. 5. Select Add Group. 6. Select the number you want to use for the group you are adding. 188 - Epson WorkForce Pro WF-5620 | User Manual - Page 189
You see a screen like this: 7. Select the Name field, use the displayed keyboard to enter the group name (up to 30 characters), and press . 8. Select the Index Word field, use the displayed keyboard to enter a word to use when searching for a group (up to 30 characters), and press . (This field is - Epson WorkForce Pro WF-5620 | User Manual - Page 190
You see a screen like this: 3. Select Contacts. Enter the administrator password, if necessary. You see a screen like this, showing both individual contacts and contact groups: 4. Select the group you want to edit. 190 - Epson WorkForce Pro WF-5620 | User Manual - Page 191
group dial entries combined. 1. Do one of the following: • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs > EPSON Software. 191 - Epson WorkForce Pro WF-5620 | User Manual - Page 192
2. Select FAX Utility. You see this window: 3. Select Fax Settings for Printer. (Select your product, if prompted.) 192 - Epson WorkForce Pro WF-5620 | User Manual - Page 193
You see this window: 4. Select Speed Dial/Group Dial List. 193 - Epson WorkForce Pro WF-5620 | User Manual - Page 194
You see this window: 5. Select an empty entry and click the icon. Note: To edit an entry, select it and click the icon. To delete an entry, select it and click the icon. 6. Do one of the following: • To create a speed dial entry, select Speed Dial, enter a name and fax number, and click OK. • To - Epson WorkForce Pro WF-5620 | User Manual - Page 195
the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select the FAX option for your product, and select Options & Supplies . Select Utility and select Open Printer Utility. • OS X 10.5: In the Apple menu or the Dock - Epson WorkForce Pro WF-5620 | User Manual - Page 196
You see this window: 5. To add an entry, double-click an empty entry. Note: To edit an entry, select it and change the information. To delete an entry, select it and press the Delete key on your keyboard. 6. Do one of the following: • To create a speed dial entry, select Speed Dial, enter a name and - Epson WorkForce Pro WF-5620 | User Manual - Page 197
Sending Faxes See these sections to send faxes using your product. Sending Faxes from the Product Control Panel Sending Faxes Using the Fax Utility - Windows Sending Faxes Using the Fax Utility - OS X Parent topic: Faxing Sending Faxes from the Product Control Panel See these sections to send faxes - Epson WorkForce Pro WF-5620 | User Manual - Page 198
documents in color.) 4. Do one of the following to select fax recipients: • Manually enter a fax number: Press the Enter a Fax Number field and enter a fax necessary, enter an outside line access code (such as 9) at the beginning of the fax number. If the access code has been set up in the Line - Epson WorkForce Pro WF-5620 | User Manual - Page 199
Stop button. You can also cancel the job or check the job status from the Status Menu. Your product scans your original and prompts you to place additional pages, if necessary. After scanning your originals, your product dials the number and sends the fax. Note: Your product does not save sent color - Epson WorkForce Pro WF-5620 | User Manual - Page 200
Photo Auto Document Size (Glass) ADF 2-Sided Manual Half Letter A5 Letter A4 Off On Direct Send Off On Priority Send Off On Continuous Scan from Off ADF On Transmission Report Print on Error Print Do Not Print Description Adjusts the scan resolution and print quality of outgoing faxes - Epson WorkForce Pro WF-5620 | User Manual - Page 201
Parent topic: Sending Faxes from the Product Control Panel Sending a Fax at a Specified Time You can send a fax at a time of your choice. Note: Make sure the product's date and time settings are correct. You can only send faxes in black-andwhite when you use this option. 1. Place your original on - Epson WorkForce Pro WF-5620 | User Manual - Page 202
Fax Sending Options Related topics Placing Originals on the Product Setting Up Contacts and Contact Groups Sending a Fax on Demand You can store one scanned document (up to 100 black-and-white pages) and have it sent automatically when another fax machine requests it. Other fax users can receive - Epson WorkForce Pro WF-5620 | User Manual - Page 203
If you need to change any fax settings, select Menu, select Fax Send Settings, and select your settings. 7. Press the B&W button. Your document is scanned and stored until you overwrite or delete it. You can store only one document at a time. Subsequent documents overwrite the existing document. You - Epson WorkForce Pro WF-5620 | User Manual - Page 204
6. If you need to change any fax settings, select Menu, select Fax Send Settings, and select your settings. 7. Press the B&W button. Your document is scanned, stored, and briefly previewed. 8. When you are ready to send the document, press the Status button. You see a screen like this: 9. Select Job - Epson WorkForce Pro WF-5620 | User Manual - Page 205
Dialing Fax Numbers from a Connected Telephone If you have connected a telephone to the EXT port on your product, you can send a fax by dialing the fax number from the connected telephone. If the recipient's phone number and fax number are the same, you can speak to the recipient before sending the - Epson WorkForce Pro WF-5620 | User Manual - Page 206
Paper Size, Orientation, Color, Image Quality, or Character Density settings, click the Preferences or Properties button. Note: If you see a Setup, Printer, or Options button, click it. Then click Preferences or Properties on the next screen. For more information about selecting fax print settings - Epson WorkForce Pro WF-5620 | User Manual - Page 207
If you're faxing for the first time, you see a window like this one: 6. Enter your sender information so that recipients can identify the origin of the fax. Then click OK to save the sender information. 207 - Epson WorkForce Pro WF-5620 | User Manual - Page 208
like this: 7. Enter the recipient's name and fax number or select a recipient from the phonebook, then click Next. Note: For detailed instructions on using the Epson FAX Utility, click Help. 8. Select a cover sheet and enter a subject and message, then click Next. 9. Click Send to transmit your fax - Epson WorkForce Pro WF-5620 | User Manual - Page 209
File menu, or another command. See your application's help utility for details. 3. Select your product FAX option as the Printer setting. 4. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the print window. 5. Select the number of pages you are faxing - Epson WorkForce Pro WF-5620 | User Manual - Page 210
You see this window: 7. Do one of the following to choose your recipient: • Select a name or group from the Recipient List. • Enter a name, company, and fax number and click the + button. • Click the icon and select a recipient from your address book. 8. Select Fax Settings from the pop-up menu. 210 - Epson WorkForce Pro WF-5620 | User Manual - Page 211
with your product. Fax Reception Receiving Faxes Automatically Receiving Faxes Manually Receiving a Fax by Polling Viewing a Fax on the LCD line for faxes and voice calls, you can also set your product to receive faxes manually. This allows you to check for a fax tone using the telephone and press - Epson WorkForce Pro WF-5620 | User Manual - Page 212
telephone before receiving a fax. 1. To change the Receive Mode, select Setup > System Administration > Fax Settings > Receive Settings > Receive Mode and select Manual. 2. When the connected telephone rings, answer the call. 3. If you hear a fax tone, select Start Fax on the LCD display. 4. Select - Epson WorkForce Pro WF-5620 | User Manual - Page 213
tasks Receiving Faxes Automatically Receiving a Fax by Polling You can use polling to receive a fax from another fax machine (such as a fax information service). 1. Press the home button, if necessary. 2. Select Fax. You see a screen like this: 3. Select Menu. 4. Select Polling Receive and select On - Epson WorkForce Pro WF-5620 | User Manual - Page 214
. 5. Select the fax you want to view. You see the fax displayed on the screen. 6. Select Menu. 7. Select one of the printer/deleting options and follow the on-screen instructions. Note: Delete faxes after you print or view them to prevent the product's memory from filling up. When the memory is full - Epson WorkForce Pro WF-5620 | User Manual - Page 215
2. Do one of the following: • To check the status of currrent fax jobs, select Job Monitor, select Communication Job, and select the fax job you want to check. • To check the history of faxes that have been sent or received, select Job History, select Receive Job or Send Job, and select the job you - Epson WorkForce Pro WF-5620 | User Manual - Page 216
Fax Report Options Select the fax report or list you want to print. Fax Settings List Print a list of the current fax communication settings. Fax Log View or print a report on recent fax transmissions. Last Transmission Print a report on the previous fax that was sent or received through polling. - Epson WorkForce Pro WF-5620 | User Manual - Page 217
Using USB Flash Drives With Your Product Follow the instructions here to work with a USB flash drive inserted Insert your USB flash drive into the USB port on the front of the product. Note: Epson cannot guarantee the compatibility of your device. Make sure the files on the device are compatible - Epson WorkForce Pro WF-5620 | User Manual - Page 218
1. If your product is connected to your computer using a USB cable, do one of the following: • Windows: Open the My Computer, Computer, or Windows Explorer utility. Then right-click the name of your flash drive (listed as a removable disk) and select Eject. • OS X: Drag the removable disk icon for - Epson WorkForce Pro WF-5620 | User Manual - Page 219
You see a screen like this: Note: If you have more than 999 JPEG images on your device, the images are divided into groups, and you must first select the group you want to display. 4. Do one of the following to select your photos: • To select individual photos, select the thumbnail image of the - Epson WorkForce Pro WF-5620 | User Manual - Page 220
Print Setting Options - Device Mode Printing TIFF Files You can select and print files in the TIFF format from a USB flash drive or other device. 1. Press the home button, if necessary. 2. Select Memory Device. 3. Select TIFF. You see a list of the available files. 4. Select the file you want to - Epson WorkForce Pro WF-5620 | User Manual - Page 221
Photo adjustment settings Fix Photo Available options On Off P.I.M. Fix Red-Eye Off - This Image On - This Image Off - All Image On - All Image Description Automatically adjusts the brightness, contrast, and saturation of the photo based on the Advanced > Scene Detection setting that is - Epson WorkForce Pro WF-5620 | User Manual - Page 222
Print settings Fit Frame Bidirectional Print Order Available options On Off On Off Last Page on Top First Page on Top Description Automatically crops the photo to fit into the selected photo layout Turns off automatic cropping Prints at normal speed Slows down printing to improve print quality - Epson WorkForce Pro WF-5620 | User Manual - Page 223
3. Scroll down and select System Administration. Enter the administrator password, if necessary. 4. Select Printer Settings. 5. Select Memory Device Interface. You see a screen like this: 6. Make sure Memory Device is set to Enable. 7. Select File Sharing. 8. Select the way your - Epson WorkForce Pro WF-5620 | User Manual - Page 224
• OS X with a USB connection: Look for the removable disk icon on your desktop, then select it. • OS X with a network connection: Select the hard drive icon on your desktop or select Computer from the Go menu, select your product in the SHARED section of the sidebar (you may need to widen the - Epson WorkForce Pro WF-5620 | User Manual - Page 225
Status Purchase Epson Ink Cartridges and Maintenance Box Removing and Installing Ink Cartridges Printing With Black Ink and Expended Color Cartridges Conserving Low Black Ink with Windows Replacing the Maintenance Box Check Cartridge and Maintenance Box Status Your printer and its software will let - Epson WorkForce Pro WF-5620 | User Manual - Page 226
the Status button. 2. Select Printer Information. You see a screen like this: The ink and maintenance box levels are displayed at the bottom of the screen. Note: The displayed ink and maintenance box levels are approximate. 3. For more information, select the ink cartridge images at the bottom of - Epson WorkForce Pro WF-5620 | User Manual - Page 227
installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate cartridge status. 3. To disable the low ink reminder, right-click the product icon in the Windows taskbar and select Monitoring Preferences. 227 - Epson WorkForce Pro WF-5620 | User Manual - Page 228
4. Deselect the See Low Ink Reminder alerts checkbox at the bottom of the screen. 5. To disable promotional offers, deselect the Display Epson Offers checkbox. Parent topic: Check Cartridge and Maintenance Box Status Related tasks Removing and Installing Ink Cartridges Replacing the Maintenance Box - Epson WorkForce Pro WF-5620 | User Manual - Page 229
You can check the status of your ink cartridges and maintenance box using a utility on your Mac. 1. Do one of the following: • OS X 10.6/10.7/10.8/10.9: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select - Epson WorkForce Pro WF-5620 | User Manual - Page 230
). Note: This product uses only genuine Epson-brand cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly. The cartridges included with the printer are designed for printer setup and not for resale. After some - Epson WorkForce Pro WF-5620 | User Manual - Page 231
topic: Purchase Epson Ink Cartridges and Maintenance Box Removing and Installing Ink Cartridges Make sure you have your replacement cartridges handy before you begin. You must install new cartridges immediately after removing the old ones. Caution: Leave your old cartridges in the printer until you - Epson WorkForce Pro WF-5620 | User Manual - Page 232
of the slot. Note: Dispose of used cartridges carefully. Do not take the used cartridge apart or try to refill it. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out - Epson WorkForce Pro WF-5620 | User Manual - Page 233
package. Caution: Do not touch the green chip on the cartridge. Install the new cartridge immediately after removing the old one; if you do not, the print head may dry out and be unable to print. 6. Gently shake the ink cartridge horizontally for about five seconds as shown. Caution: Do not remove - Epson WorkForce Pro WF-5620 | User Manual - Page 234
that an ink cartridge is installed incorrectly, press in the ink cartridge until it clicks into place. 9. When you are finished, close the front cover. The product starts priming the ink and returns to its previous state when finished. Note: Do not turn off the printer during ink replacement. 234 - Epson WorkForce Pro WF-5620 | User Manual - Page 235
as the printer. The valve in the ink supply port is designed to contain any excess ink, but do not touch the ink supply port or surrounding area. Always store ink cartridges with the label facing up; do not store cartridges upside-down. Parent topic: Replacing Ink Cartridges and Maintenance - Epson WorkForce Pro WF-5620 | User Manual - Page 236
topic: Printing With Black Ink and Expended Color Cartridges Printing With Expended Color Cartridges - OS X If printing stops, you can cancel your print job and select settings to temporarily print with only black ink on plain paper or on an envelope. 1. Click the printer icon in the Dock. 2. If - Epson WorkForce Pro WF-5620 | User Manual - Page 237
Paper or Envelope as the paper type setting. 13. Select the Grayscale option. 14. Click Print to print your document. Parent topic: Printing With Black Ink and Expended Color Cartridges 237 - Epson WorkForce Pro WF-5620 | User Manual - Page 238
Epson Status Monitor must be enabled. • Click Yes to use a mixture of color inks to create black, or No to continue using the remaining black ink remains disabled until you reinstall the black ink cartridge. Parent topic: Replacing Ink Cartridges and Maintenance Boxes Replacing the Maintenance Box - Epson WorkForce Pro WF-5620 | User Manual - Page 239
2. Remove the new maintenance box from its package. Caution: Do not touch the green chip on the maintenance box. 3. Press the buttons on the sides of the rear cover and remove it. 4. Grasp the maintenance box as shown and pull it out of its holder. Note: Do not tilt the used maintenance box or take - Epson WorkForce Pro WF-5620 | User Manual - Page 240
a doctor right away. Keep the maintenance box out of the reach of children and do not drink the ink. 5. Place the used maintenance box in the plastic bag that came with the new maintenance box. Seal of the rear cover and reattach it. Parent topic: Replacing Ink Cartridges and Maintenance Boxes 240 - Epson WorkForce Pro WF-5620 | User Manual - Page 241
Related references Ink Cartridge and Maintenance Box Part Numbers 241 - Epson WorkForce Pro WF-5620 | User Manual - Page 242
utility to clean or align the print head. If running these utilities does not solve the problem, you may need to replace the ink cartridges. Print Head Maintenance Print Head Alignment Cleaning the Paper Guide Print Head Maintenance If your printouts become too light, or you see dark or light bands - Epson WorkForce Pro WF-5620 | User Manual - Page 243
1. Make sure there are no errors on the LCD screen and plain paper is loaded in the product. 2. Press the home button, if necessary. 3. Select Setup. 4. Select Maintenance. You see a screen like this: 5. Select Print Head Nozzle Check. You see a screen like this: 243 - Epson WorkForce Pro WF-5620 | User Manual - Page 244
pattern is faint, select Clean the Print Head and continue. 9. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the print head again. If quality still does not improve, one of the ink cartridges may be old or damaged and needs to be replaced. Parent topic: - Epson WorkForce Pro WF-5620 | User Manual - Page 245
a utility on your Windows or Mac computer. 1. Make sure there are no errors on the LCD screen. 2. Load a few sheets of plain paper in the product & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. • OS X - Epson WorkForce Pro WF-5620 | User Manual - Page 246
faint, clean the print head. Parent topic: Print Head Nozzle Check Related concepts Print Head Cleaning Related tasks Removing and Installing Ink Cartridges Related topics Loading Paper Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles, you can - Epson WorkForce Pro WF-5620 | User Manual - Page 247
topic: Print Head Maintenance Related tasks Removing and Installing Ink Cartridges Cleaning the Print Head Using the Product Control Panel You print head using the control panel on your product. 1. Make sure there are no errors on the LCD screen. 2. Load a few sheets of plain paper in the product. - Epson WorkForce Pro WF-5620 | User Manual - Page 248
does not improve, one of the ink cartridges may be old or damaged and needs Cartridges Checking the Nozzles Using the Product Control Panel Cleaning the Print Head Using a Computer Utility You can clean the print head using a utility on your Windows or Mac computer. 1. Make sure there are no errors - Epson WorkForce Pro WF-5620 | User Manual - Page 249
10.9: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. • OS X 10.5: In the Apple menu or the Dock, select System Preferences. Select - Epson WorkForce Pro WF-5620 | User Manual - Page 250
the product turned on and wait at least 6 hours. Then try cleaning the print head again. If quality still does not improve, one of the ink cartridges may be old or damaged and needs to be replaced. Parent topic: Print Head Cleaning Related tasks Removing and Installing - Epson WorkForce Pro WF-5620 | User Manual - Page 251
Print Head Using the Product Control Panel You can align the print head using the control panel on your product. 1. Make sure there are no errors on the LCD screen. 2. Load a few sheets of plain paper in the cassette (or in cassette 1 if your product has two cassettes). 3. Press the home - Epson WorkForce Pro WF-5620 | User Manual - Page 252
are misaligned, select Vertical Alignment. • If you see horizontal bands at regular intervals, select Horizontal Alignment. 8. Follow the on-screen instructions to print an alignment sheet. Note: Do not cancel printing while you are printing head alignment patterns. 9. Check the printed patterns on - Epson WorkForce Pro WF-5620 | User Manual - Page 253
using a utility on your Windows computer or Mac. 1. Make sure there are no errors on the LCD screen. 2. Load a few sheets of plain paper in the Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. • OS X - Epson WorkForce Pro WF-5620 | User Manual - Page 254
You see a window like this: 6. Check the printed pattern and follow the instructions on the screen to choose the number representing the best printed pattern for each set. Vertical alignment Horizontal alignment 254 - Epson WorkForce Pro WF-5620 | User Manual - Page 255
When you are done, click Finish. Parent topic: Print Head Alignment Cleaning the Paper Guide If you see ink on the back of a printout, you can clean the paper guide rollers to remove any excess ink. 1. Make sure there are no errors on the LCD. 2. Load a few sheets of plain paper in the product (or - Epson WorkForce Pro WF-5620 | User Manual - Page 256
You see a screen like this: 6. Scroll down and select Paper Guide Cleaning. 7. Select the paper source to clean. 8. Press the Color button. 9. Check the back of the ejected paper to see if it is clean. 10. - Epson WorkForce Pro WF-5620 | User Manual - Page 257
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Note: Close the rear paper feed slot and - Epson WorkForce Pro WF-5620 | User Manual - Page 258
glass cleaner directly on the glass and do not press the glass surface with any force. Note: If lines appear on the printout or in scanned images, carefully clean the scanner glass on the left. 6. Open the ADF cover and use a soft, dry, lint-free cloth (microfiber is recommended), to clean - Epson WorkForce Pro WF-5620 | User Manual - Page 259
and storage, follow these guidelines: • Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak. • Leave the ink cartridges installed. Removing the cartridges can dry out the print head and may prevent the product from printing. 1. Turn off the product - Epson WorkForce Pro WF-5620 | User Manual - Page 260
idea to check Epson's support website for free updates to your product software. You can select Download the Latest Software from the Home screen of this manual or visit Epson's driver download site (U.S. downloads or Canadian downloads). • Windows: Your printer software automatically checks for - Epson WorkForce Pro WF-5620 | User Manual - Page 261
follow the instructions in this guide to remove the jammed paper from the indicated area. Printer error. Turn the power off and Turn the product off and then back on again. If the error on again. continues, check for a paper jam. If there is no paper jam, contact Epson for support. Maintenance - Epson WorkForce Pro WF-5620 | User Manual - Page 262
to the Error Code section in this manual. An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from the Epson support site. If you still need help, contact Epson for support. Parent topic: Solving Problems Related references - Epson WorkForce Pro WF-5620 | User Manual - Page 263
Code authentication failed and the job has been canceled. Contact your printer administrator. Confidential job data was deleted when the product was deleted. The job was printed 1-sided because the loaded paper does not support 2-sided printing. Short of available memory. Reduce the size of the - Epson WorkForce Pro WF-5620 | User Manual - Page 264
scanned error has occurred. Make sure the product is connected to the computer or network correctly. Make sure you have installed Document Capture Pro or Document Capture. Make sure the Event Manager program is not being blocked by your firewall or security software. Parent topic: Solving Problems - Epson WorkForce Pro WF-5620 | User Manual - Page 265
Printing Fax Reports Related topics Wi-Fi or Wired Networking Sending Faxes Running a Product Check Running a product check helps you determine if your product is operating properly. 1. Disconnect any interface cables connected to your product. 2. Load plain paper in the product. 3. Press the home - Epson WorkForce Pro WF-5620 | User Manual - Page 266
your printer software. • If the page prints but the nozzle check pattern has gaps, clean or align the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic: Solving Problems Related - Epson WorkForce Pro WF-5620 | User Manual - Page 267
problem with settings on the product control panel, you can reset them to their factory defaults. You can choose which settings to reset or reset Resets all network settings. • Copy Settings: Resets all settings for copying. • Scan Settings: Resets all settings for scanning. • Fax Settings: Resets - Epson WorkForce Pro WF-5620 | User Manual - Page 268
setting up your product. Noise After Ink Installation Software Installation Problems Parent topic: Solving Problems Noise After Ink Installation If you hear noises from your product after installing ink, check the following: • The first time you install the ink cartridge, the product must prime its - Epson WorkForce Pro WF-5620 | User Manual - Page 269
Point Network Software Cannot Find Product on a Network Product Does Not Appear in OS X Printer Window Cannot Print Over a Network Cannot Scan Over a Network Parent topic: Solving Problems Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting - Epson WorkForce Pro WF-5620 | User Manual - Page 270
follow the instructions that came with your product to enter your wireless network name manually. • If Point Mode, you may have trouble accessing a low-priority Internet Parent topic: Solving Network Problems Related concepts Wi-Fi product software and try running EpsonNet Setup again: 1. Reset your - Epson WorkForce Pro WF-5620 | User Manual - Page 271
next step before initializing it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet. • If you have replaced your router, reinstall your product software to connect to the new router. Parent topic: Solving Network Problems Related concepts When to - Epson WorkForce Pro WF-5620 | User Manual - Page 272
DHCP, set the IP address manually. • Make sure your computer access point documentation for instructions on disabling the Privacy software was installed correctly. If necessary, reinstall your software. Parent topic: Solving Network Problems Related concepts When to Uninstall Your Product Software - Epson WorkForce Pro WF-5620 | User Manual - Page 273
TWAINcompliant OCR scanning software, such as ABBYY FineReader. To download Epson Scan, visit Epson's driver download site (U.S. downloads or Canadian downloads). Parent topic: Solving Network Problems Related tasks Starting a Scan Using the Epson Scan Icon Starting a Scan from a Scanning Program - Epson WorkForce Pro WF-5620 | User Manual - Page 274
check page does not print, but the product's power is on, make sure your product software is installed correctly. • Make sure your product is level (not tilted). Parent topic: Solving Copying Problems Related concepts Print Head Cleaning Print Head Nozzle Check Product Makes Noise When It Sits for - Epson WorkForce Pro WF-5620 | User Manual - Page 275
holes in the cassette. • Follow any special loading instructions that came with the paper. Parent topic: Solving Paper Problems Related references Paper Jam Problems Inside the Product Paper Jam Problems in the Cassette Paper Jam Problems in the Duplexer (Rear Cover) Paper Loading Capacity Related - Epson WorkForce Pro WF-5620 | User Manual - Page 276
2. Open the front cover. 3. Remove any paper inside, including torn pieces. 4. Close the front cover. 276 - Epson WorkForce Pro WF-5620 | User Manual - Page 277
Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions. Parent topic: Solving Paper Problems Related references Paper Jam Problems in the Cassette Paper Jam Problems in the Duplexer (Rear Cover) Document Jams in the - Epson WorkForce Pro WF-5620 | User Manual - Page 278
remove any paper jammed inside the product. 5. Carefully follow all paper loading instructions and reload the paper. 6. Keep the cassette flat as you gently insert it. 7. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper - Epson WorkForce Pro WF-5620 | User Manual - Page 279
Document Jams in the Automatic Document Feeder Paper Jam Problems in the Duplexer (Rear Cover) If paper has jammed in the duplexer, follow the steps here to clear the jam. 1. Cancel the print job from - Epson WorkForce Pro WF-5620 | User Manual - Page 280
on the rear cover as you reattach it. 6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions. Parent topic: Solving Paper Problems Related references Document Jams in the Automatic Document Feeder Paper Jam - Epson WorkForce Pro WF-5620 | User Manual - Page 281
Document Jams in the Automatic Document Feeder If you have problems with document jams in the automatic document feeder (ADF), follow the steps here to clear the jam. 1. Cancel the print job, if necessary. 2. Remove your - Epson WorkForce Pro WF-5620 | User Manual - Page 282
5. Close the ADF cover open, then raise the document cover. 6. Carefully remove any jammed pages. 7. Lower the document cover. 282 - Epson WorkForce Pro WF-5620 | User Manual - Page 283
and do not have tape, staples, or other materials that could obstruct the feeder. 12. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions. Parent topic: Solving Paper - Epson WorkForce Pro WF-5620 | User Manual - Page 284
the correct paper type setting when you reprint. Parent topic: Solving Paper Problems Related references Paper Type Settings Paper Jam Problems in the Duplexer (Rear Cover) Paper Jam Problems Inside the Product Paper Jam Problems in the Cassette Document Jams in the Automatic Document Feeder Related - Epson WorkForce Pro WF-5620 | User Manual - Page 285
check to see if a test page prints. If the test page prints, check to see if your product software is installed correctly. • In Windows, make sure your product is selected as the default printer. • In Windows, clear any stalled print jobs from the Windows Spooler: • Windows 8.x: Navigate to the Apps - Epson WorkForce Pro WF-5620 | User Manual - Page 286
Printers and Faxes.) 2. Right-click your product name, select Printing Preferences, and select your product name again if necessary. 3. Click the Maintenance tab. 4. Click the Extended Settings button. 5. Select Enable EPSON following settings in your product software: • Make sure the paper type setting - Epson WorkForce Pro WF-5620 | User Manual - Page 287
the ink drying time has not been increased for double-sided printing. • Windows: Click the Maintenance tab, select Extended Settings, and select the following settings: • High Speed Copies • Always Spool RAW Datatype • Page Rendering Mode • Print as Bitmap Parent topic: Solving Problems Printing - Epson WorkForce Pro WF-5620 | User Manual - Page 288
in your printer software. (This option has different names, depending on your operating system version.) Note: Leave these options turned on when you print on Epson Iron-on Cool Peel Transfer paper, if available for your product. Parent topic: Solving Page Layout and Content Problems Related tasks - Epson WorkForce Pro WF-5620 | User Manual - Page 289
Make sure your paper is positioned correctly for feeding into the printer. You can use the preview option in your printer software to check your margins before you print. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - OS X Selecting Basic Print - Epson WorkForce Pro WF-5620 | User Manual - Page 290
Make sure your paper is positioned correctly for feeding into the printer. You can use the preview option in your printer software to check your margins before you print. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - OS X Selecting Basic Print - Epson WorkForce Pro WF-5620 | User Manual - Page 291
paper correctly for your product. • Turn off any high speed settings in your product software. • Align the print head. • You may need to replace the ink cartridges. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Print Head Alignment Related - Epson WorkForce Pro WF-5620 | User Manual - Page 292
Epson inks. • Make sure the paper type setting in your product software matches the type of paper you loaded. • If you are printing on thick paper or envelopes, turn on the Thick Paper setting from the control panel or select Thick Paper and Envelopes in the Extended Settings of the printer software - Epson WorkForce Pro WF-5620 | User Manual - Page 293
Then clean the print head, if necessary. • The ink cartridges may be old or low on ink, and you may need to replace them. • Make Problems Related concepts Print Head Nozzle Check Print Head Cleaning Print Head Alignment Related references Paper Type Settings Related tasks Cleaning the Paper Guide - Epson WorkForce Pro WF-5620 | User Manual - Page 294
Ink Cartridges and Maintenance Boxes Grainy Printout If your printouts are grainy, try these solutions: • Make sure you loaded the printable side of the paper correctly for your product. • Select a higher print quality setting and turn off any high speed settings in your product software Problems - Epson WorkForce Pro WF-5620 | User Manual - Page 295
in your printer software. • For best results, use genuine Epson ink and paper. Parent topic: Solving Print Quality Problems Related concepts Related topics Replacing Ink Cartridges and Maintenance Boxes Solving Scanning Problems Check these solutions if you have problems scanning with your product. - Epson WorkForce Pro WF-5620 | User Manual - Page 296
for TWAIN-compliant OCR scanning software, such as ABBYY FineReader. To download Epson Scan, visit Epson's driver download site (U.S. downloads or Canadian downloads). Parent topic: Solving Scanning Problems Related concepts When to Uninstall Your Product Software Related references Windows System - Epson WorkForce Pro WF-5620 | User Manual - Page 297
TWAINcompliant OCR scanning software, such as ABBYY FineReader. To download Epson Scan, visit Epson's driver download site (U.S. downloads or Canadian downloads). Parent topic: Solving Scanning Problems Related tasks Scanning with OS X Using Image Capture Starting a Scan with Document Capture Pro or - Epson WorkForce Pro WF-5620 | User Manual - Page 298
• Make sure you placed your original for scanning facing the correct way. • If you are scanning using the Epson Scan Black & White setting, adjust the Threshold setting and scan again. Parent topic: Solving Scanned Image Quality Problems Related references Available Image Adjustments - Professional - Epson WorkForce Pro WF-5620 | User Manual - Page 299
. • Adjust the Auto Exposure setting. • Increase the Resolution setting. Parent topic: Solving Scanned Image Quality Problems Related topics Selecting Epson Scan Settings Image Colors are Patchy at the Edges If you are scanning a thick or warped original, cover its edges with paper to block external - Epson WorkForce Pro WF-5620 | User Manual - Page 300
Resolution setting. Parent topic: Solving Scanned Image Quality Problems Related topics Selecting Epson Scan Settings Scanned Image Colors Do Not Match Original Colors Printed colors can never exactly match the colors on your computer monitor because printers and monitors use different color systems - Epson WorkForce Pro WF-5620 | User Manual - Page 301
preview in Epson Scan, try these solutions: • Create a scan area by drawing a marquee on your preview image and adjusting it as necessary. • Switch to Normal preview mode, if available, and preview your image again. Parent topic: Solving Scanned Image Quality Problems Related concepts Image - Epson WorkForce Pro WF-5620 | User Manual - Page 302
analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP. If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service. Parent topic: Solving Faxing Problems Related tasks Connecting a Telephone - Epson WorkForce Pro WF-5620 | User Manual - Page 303
EXT port. • Make sure the Receive Mode is set to Manual. Note: When answering a call that is a fax, software, follow the instructions for your operating system. Uninstalling Product Software - Windows Uninstalling Product Software - OS X Parent topic: Solving Problems Uninstalling Product Software - Epson WorkForce Pro WF-5620 | User Manual - Page 304
Programs or Programs. Select EPSON, select your product, then click EPSON Printer Software Uninstall. Note: If you software does not solve a problem, contact Epson. 1. To download the Uninstaller utility, visit the Epson download site (U.S. downloads or Canadian downloads). 2. Follow the instructions - Epson WorkForce Pro WF-5620 | User Manual - Page 305
contact Epson for technical support services, use the following support options. Internet Support Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice - Epson WorkForce Pro WF-5620 | User Manual - Page 306
You can purchase genuine Epson ink and paper at Epson Supplies Central at epson.com/ink3 (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766). Parent topic: Solving Problems 306 - Epson WorkForce Pro WF-5620 | User Manual - Page 307
for your product. Note: Epson offers a recycling program for end of life products. Please go to epson.com/recycle for information on how Scanning Specifications Automatic Document Feeder (ADF) Specifications Fax Specifications Paper Specifications Printable Area Specifications Ink Cartridge - Epson WorkForce Pro WF-5620 | User Manual - Page 308
use Windows Server, you can only print. Scanning and any additional included software are not supported. Note: Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) for the latest in compatibility and drivers for your product. Parent topic: Technical Specifications - Epson WorkForce Pro WF-5620 | User Manual - Page 309
restricted if resolution setting is large Maximum: A4 (8.3 × 11.7 inches [210 × 297 mm]) or Letter (8.5 × 11 inches [216 × 279 mm]) 1200 dpi (main scan) 2400 dpi (sub scan) 50 to 4800, 7200, and 9600 dpi (50 to 4800 dpi in 1 dpi increments) 16 bits per pixel per color internal 8 bits per pixel - Epson WorkForce Pro WF-5620 | User Manual - Page 310
topic: Technical Specifications Fax Specifications Fax type Supported lines Speed Resolution Speed dial numbers Page memory type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock - Epson WorkForce Pro WF-5620 | User Manual - Page 311
reduce print quality and cause paper jams or other problems. If you encounter problems, switch to a higher grade of paper. [184 × 267 mm]) 16:9 wide (4 × 7.1 inches [102 × 181 mm]) Plain paper and paper distributed by Epson 0.003 (0.08 mm) to 0.004 inch (0.11 mm) 17 lb (64 g/m2) to 24 lb (90 g/m2) - Epson WorkForce Pro WF-5620 | User Manual - Page 312
Single sheets 1 Top: 0.12 inch (3 mm) minimum 2 Left: 0.12 inch (3 mm) minimum 3 Right: 0.12 inch (3 mm) minimum 4 Bottom: 0.12 inch (3 mm) minimum Envelopes 312 - Epson WorkForce Pro WF-5620 | User Manual - Page 313
Note: This product uses only genuine Epson-brand cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly. The cartridges included with the printer are designed for printer setup and not for resale. After - Epson WorkForce Pro WF-5620 | User Manual - Page 314
Dimension Specifications Height Width Depth Weight (without ink cartridges or power cord) Stored: 13.5 inches (342 mm) Printing: 15.1 inches (383 mm) Stored: 18.1 inches (461 mm) Printing: 18.1 inches (461 mm) Stored: 16.6 - Epson WorkForce Pro WF-5620 | User Manual - Page 315
GB maximum capacity Hard disk drive: 2 TB maximum capacity USB flash drive: 2 TB maximum capacity, formatted in FAT, FAT32, or exFAT Note: Epson cannot guarantee the operation of externally connected devices. External storage devices that are powered via USB are not recommended. Use only external - Epson WorkForce Pro WF-5620 | User Manual - Page 316
Security Frequency band Communication mode Ethernet Standard Communication mode WEP (64/128 bit) WPA-PSK (AES); complies with WPA2 with support for WPA/WPA2 Personal WPA2-Enterprise 2.4 GHz Infrastructure mode Ad hoc mode Wi-Fi Direct Note: Wi-Fi Direct Simple AP mode available even if - Epson WorkForce Pro WF-5620 | User Manual - Page 317
to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a operation of the device. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from - Epson WorkForce Pro WF-5620 | User Manual - Page 318
end of life products. Please go to epson.com/recycle for information on how to return your products for proper disposal. General Product Safety Instructions FCC Compliance Statement Software Notice Trademarks Copyright Notice General Product Safety Instructions • Be sure to follow all warnings and - Epson WorkForce Pro WF-5620 | User Manual - Page 319
section while the product is copying, printing, scanning, or performing any other functions. • Be careful service the product yourself. • Unplug the product and refer servicing to qualified service personnel operating instructions. • Leave the ink cartridges installed. Removing the cartridges can - Epson WorkForce Pro WF-5620 | User Manual - Page 320
or turn it upside down; otherwise ink may leak. Ink Cartridge Safety Instructions LCD Screen Safety Instructions Wireless Connection Safety Instructions Telephone Equipment Safety Instructions Parent topic: Notices Ink Cartridge Safety Instructions • Keep ink cartridges out of the reach of children - Epson WorkForce Pro WF-5620 | User Manual - Page 321
Parent topic: General Product Safety Instructions LCD Screen Safety Instructions • Use only a dry, soft cloth to clean the LCD screen. Do not use liquid or chemical cleansers. • If the LCD screen is damaged, contact Epson. If the liquid crystal solution gets on your hands, wash them thoroughly with - Epson WorkForce Pro WF-5620 | User Manual - Page 322
company. Applicable certification jack Universal Service Order Codes ("USOC") for the equipment jack that is also compliant. See installation instructions for details. The REN is used to service. If you have problems with this product and require technical or customer support, please visit www.epson - Epson WorkForce Pro WF-5620 | User Manual - Page 323
service provided by the telephone company. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service click the link below for instructions on entering fax header that this is a major nationwide problem. This equipment has been tested - Epson WorkForce Pro WF-5620 | User Manual - Page 324
of same model of this printer product. If you desire to receive the source code above, please contact the customer support of your region. You shall comply with the license terms of each open source software program. 3. The open source software programs are WITHOUT ANY WARRANTY; without - Epson WorkForce Pro WF-5620 | User Manual - Page 325
license terms of each open source software program are described in OSS.pdf on the Epson support site. 6. The list of open source software programs which this printer product includes are as follows. GNU GPL This printer product includes the open source software programs which apply the GNU General - Epson WorkForce Pro WF-5620 | User Manual - Page 326
program "SHA1" which applies the terms and conditions provided by owner of the copyright to the "SHA1". ARC4 license This printer product includes the open source software program "ARC4" which applies the terms and conditions provided by owner of the copyright to the "ARC4". json_parserlicense This - Epson WorkForce Pro WF-5620 | User Manual - Page 327
This printer product includes the open source software program "OpenLDAP 2.4.30" which applies the terms and conditions provided by owner of the copyright to the "OpenLDAP". Parent topic: Notices Trademarks EPSON® and Supplies Central® are registered trademarks, EPSON Exceed Your Vision is a - Epson WorkForce Pro WF-5620 | User Manual - Page 328
problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation. Seiko Epson SOFTWARE. Parent topic: Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson - Epson WorkForce Pro WF-5620 | User Manual - Page 329
people assume. Contact your legal advisor for any questions regarding copyright law. Parent topic: Copyright Notice Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy Star standards
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WF-5620 User's Guide