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Epson WorkForce Pro WF-C5290 Users Guide for U.S. and Canada - Page 197

Solving Problems, Checking for Software Updates

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Solving Problems Check these sections for solutions to problems you may have using your product. Checking for Software Updates Product Status Messages Running a Product Check Resetting Control Panel Defaults Solving Setup Problems Solving Network Problems Solving Paper Problems Solving Problems Printing from a Computer Solving PostScript Printing Problems Solving Page Layout and Content Problems Solving Print Quality Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. Note: Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes and ensure your printer functions as designed. Your printer was designed to work only with genuine Epson ink packs, therefore some updates may affect the functionality of third-party ink. • Windows: Your printer software automatically checks for updates. You can also manually update the software by selecting Software Update here: • Access the Windows Desktop and right-clicking the icon for your product in the right side of the Windows taskbar, or clicking the up arrow and right-clicking . • On the Maintenance tab in the printer settings window 197

Section	Page
Contents	3
Product Basics	12
Using the Control Panel	12
Control Panel Buttons and Lights	13
Status Icon Information	13
Changing LCD Screen Language	14
Selecting the Date and Time	15
Setting a Password and Locking the Control Panel	17
Entering Characters on the LCD Screen	18
Adjusting the Screen Brightness	19
Turning Off the Operation Time Out Setting	19
Preventing PC Connection via USB	20
Product Parts Locations	20
Product Parts - Front	21
Product Parts - Inside	23
Product Parts - Back	24
The Power Off and Sleep Timers	24
Changing the Sleep Timer Settings	25
Changing the Power Off Timer Settings	25
Epson Connect Solutions for Smartphones, Tablets, and More	26
Setting Up Epson Connect Services	27
Using Epson Email Print	28
Using the Epson iPrint Mobile App	28
Using Epson Remote Print	29
Using AirPrint	30
Using Google Cloud Print	30
Setting Up Google Cloud Print on a Chromebook	31
Using the Mopria Print Service	32
Android Printing Using the Epson Print Enabler	33
Using Fire OS Printing	33
Using Windows 10 Mobile Printing	34
Printing with NFC from Your Android Device	35
Wi-Fi or Wired Networking	37
Network Security Recommendations	37
Wi-Fi Infrastructure Mode Setup	38
Selecting Wireless Network Settings from the Control Panel	39
Wi-Fi Direct Mode Setup	41
Enabling Wi-Fi Direct Mode	41
Wi-Fi Protected Setup (WPS)	43
Using WPS to Connect to a Network	43
Printing a Network Status Sheet	44
Changing or Updating Network Connections	45
Accessing the Web Config Utility	45
Changing a USB Connection to a Wi-Fi Connection	46
Changing a Wi-Fi Connection to a Wired Network Connection	46
Connecting to a New Wi-Fi Router	47
Disabling Wi-Fi Features	47
Enabling Epson Universal Print Driver (PCL) or PostScript Printing	49
Installing the Epson Universal Print Driver - Windows	49
Installing the PostScript (PS3) Printer Software - Windows	53
Installing the PostScript (PS3) Printer Software - Mac	53
Selecting PDL (Page Description Language) Settings	54
PDL Print Configuration Options	56
Selecting Printer Language and Interface Settings	59
Printing Language and Interface Options	60
Printing a PCL or PS3 (PostScript) Font List	61
Loading Paper	63
Installing the Optional Paper Cassette Unit	63
Enabling the Optional Paper Cassette - Windows	65
Enabling the Optional Paper Cassette - Mac	67
Loading Paper in the Cassette	68
Loading Paper or Envelopes in the Rear Paper Feed Slot	71
Paper Loading Capacity	74
Double-sided Printing Capacity	77
Compatible Epson Papers	78
Paper or Media Type Settings - Printing Software	80
Selecting the Paper Settings for Each Source - Control Panel	81
Paper Type Settings - Control Panel	82
Selecting Default Paper Settings - Administrator	83
Selecting the Default Printer Settings	83
Paper Source Settings Options	85
Selecting the Universal Print Settings	86
Universal Print Settings Options	86
Printing from a Computer	88
Printing with the Standard Epson Printer Software - Windows	88
Selecting Basic Print Settings - Windows	89
Paper Source Options - Windows	91
Print Quality Options - Windows	92
Multi-Page Printing Options - Windows	92
Selecting Double-sided Printing Settings - Windows	92
Double-sided Printing Options - Windows	95
Print Density Adjustments - Windows	96
Selecting Additional Layout and Print Options - Windows	97
Custom Color Correction Options - Windows	99
Image Options and Additional Settings - Windows	100
Header/Footer Settings - Windows	101
Selecting a Printing Preset - Windows	102
Selecting Extended Settings - Windows	104
Extended Settings - Windows	105
Printing Your Document or Photo - Windows	106
Locking Printer Settings - Windows	107
Locked Setting Options	109
Selecting Default Print Settings - Windows	110
Changing the Language of the Printer Software Screens	111
Changing Automatic Update Options	112
Printing with the Built-in Epson Driver - Windows 10 S	113
Selecting Print Settings - Windows 10 S	113
Printing with the Epson Standard Printer Software - Mac	117
Selecting Basic Print Settings - Mac	118
Paper Source Options - Mac	121
Print Quality Options - Mac	121
Print Options - Mac	122
Selecting Page Setup Settings - Mac	122
Selecting Print Layout Options - Mac	123
Selecting Double-sided Printing Settings - Mac	124
Double-sided Printing Options and Adjustments - Mac	125
Managing Color - Mac	126
Color Matching and Color Options - Mac	127
Selecting Printing Preferences - Mac	128
Printing Preferences - Mac	129
Printing Your Document or Photo - Mac	129
Checking Print Status - Mac	130
Printing with the Epson Universal Print Driver - Windows	131
Synchronizing Printer Settings - Epson Universal Print Driver - Windows	131
Selecting Basic Print Settings - Epson Universal Print Driver - Windows	133
Selecting Additional Layout and Print Options - Epson Universal Print Driver - Windows	136
Selecting Maintenance Options - Epson Universal Print Driver - Windows	138
Extended Settings - Epson Universal Print Driver - Windows	139
Selecting Default Print Settings - Epson Universal Print Driver - Windows	140
Locking Printer Settings - Epson Universal Print Driver - Windows	142
Epson Universal Print Driver Locked Setting Options	143
Adding Network Printers - Epson Universal Print Driver - Windows	144
Printing with the PostScript (PS3) Printer Software - Windows	147
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows	147
Selecting Basic Print Settings - PostScript Printer Software - Windows	148
Selecting Additional Layout and Print Options - PostScript Printer Software - Windows	152
Selecting Default Print Settings - PostScript Printer Software - Windows	153
Printing with the PostScript (PS3) Printer Software - Mac	155
Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac	155
Selecting Basic Print Settings - PostScript Printer Software - Mac	156
Selecting Page Setup Settings - PostScript Printer Software - Mac	161
Selecting Print Layout Options - PostScript Printer Software - Mac	162
Sizing Printed Images - PostScript Printer Software - Mac	163
Managing Color - PostScript Printer Software - Mac	163
Printing Your Document or Photo - PostScript Printer Software - Mac	164
Checking Print Status - PostScript Printer Software - Mac	165
Cancelling Printing Using a Product Button	165
Replacing Ink Supply Units (Ink Packs) and Maintenance Boxes	166
Check Ink and Maintenance Box Status	166
Checking Ink Status on the LCD Screen	166
Checking Ink and Maintenance Box Status - Windows	167
Checking Ink and Maintenance Box Status - Mac	169
Purchase Epson Ink Packs and Maintenance Boxes	171
Ink Supply Unit (Ink Pack) Part Numbers	171
Removing and Installing Ink Packs	172
Printing with Black Ink and Expended Color Ink Packs	175
Printing with Expended Color Ink Packs - Windows	175
Printing with Expended Color Ink Packs - Mac	176
Conserving Low Black Ink with Windows	177
Maintenance Box Replacement	178
Adjusting Print Quality	179
Print Head Maintenance	179
Print Head Nozzle Check	180
Checking the Nozzles Using the Product Control Panel	180
Checking the Nozzles Using a Computer Utility	181
Print Head Cleaning	183
Cleaning the Print Head Using the Product Control Panel	184
Cleaning the Print Head Using a Computer Utility	185
Print Head Alignment	187
Aligning the Print Head Using the Product Control Panel	188
Cleaning the Paper Guide	189
Cleaning and Transporting Your Product	191
Cleaning Your Product	191
Transporting Your Product	191
Solving Problems	197
Checking for Software Updates	197
Product Status Messages	198
Running a Product Check	199
Resetting Control Panel Defaults	201
Solving Setup Problems	202
Product Does Not Turn On or Off	202
Noise After Ink Installation	202
Software Installation Problems	203
Solving Network Problems	203
Product Cannot Connect to a Wireless Router or Access Point	204
Network Software Cannot Find Product on a Network	205
Product Does Not Appear in Mac Printer Window	206
Cannot Print Over a Network	207
Solving Paper Problems	208
Paper Feeding Problems	208
Paper Jams Inside the Product	209
Paper Ejection Problems	209
Solving Problems Printing from a Computer	210
Nothing Prints	210
Product Icon Does Not Appear in Windows Taskbar	211
Printing is Slow	212
Solving PostScript Printing Problems	213
Nothing Prints Using the PostScript Printing Software	213
Documents Print Incorrectly Using the PostScript Printing Software	214
Accessing Printer Properties - PostScript - Windows	214
Solving Page Layout and Content Problems	215
Inverted Image	215
Too Many Copies Print	216
Blank Pages Print	216
Incorrect Margins on Printout	216
Incorrect Characters Print	217
Incorrect Image Size or Position	218
Slanted Printout	218
Solving Print Quality Problems	219
White or Dark Lines in Printout	219
Blurry or Smeared Printout	220
Faint Printout or Printout Has Gaps	221
Grainy Printout	222
Incorrect Colors	223
Uninstall Your Product Software	224
Uninstalling Printing Software - Standard Epson Printer Software - Windows	224
Uninstalling Product Software - Mac	225
Where to Get Help	226
Technical Specifications	228
Windows System Requirements	228
Mac System Requirements	229
Paper Specifications	229
Printable Area Specifications	231
Ink Pack Specifications	232
Dimension Specifications	233
Electrical Specifications	233
Environmental Specifications	234
Interface Specifications	234
Network Interface Specifications	235
Safety and Approvals Specifications	236
PostScript Fonts (WF-C5290)	237
PCL Fonts (WF-C5290)	238
PCL Mode 5 Symbol Sets (WF-C5290)	240
Notices	244
Important Safety Instructions	244
General Printer Safety Instructions	244
Ink Pack Safety Instructions	246
Wireless Connection Safety Instructions	246
LCD Screen Safety Instructions	247
FCC Compliance Statement	247
Binding Arbitration and Class Waiver	248
Trademarks	251
Copyright Notice	251
A Note Concerning Responsible Use of Copyrighted Materials	252
Default Delay Times for Power Management for Epson Products	252