Epson WorkForce Pro WF-C5290 Administrator Guide - Page 55
Message, Solution, DNS error. Check DNS settings.
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Message DNS error. Check DNS settings. Solution Try the following: • Make sure the address in the contacts list on the printer and the address of the shared folder are the same. • If the computer's IP address is static or set manually, change the computer name in the network path to the IP address. For example, change \\EPSON02\SCAN to \\192.168.xxx.xxx\SCAN. • Make sure your computer is turned on and not running in a power-saving mode, such as sleep or standby. If your computer is in sleep mode, you cannot save scanned images to the shared folder. • Temporarily disable your computer's firewall and security software. If this clears the error, check the settings in the security software. • If you are using a laptop computer and the IP address is set as DHCP, the IP address may change when reconnecting to the network. Obtain the IP address again. • Check the printer's DNS settings using the product's control panel. • Check the DNS settings for the server, computer, or access point. • The computer name and the IP address may differ when the management table of the DNS server is not updated. Check the computer name and the IP address. 55